GeekBuying.com
reviews and complaints

I already returned their defective product for which they asked me to pay for return shipping and that they would just reimburse / refund me the return USPS shipping fee. They already got the item and they still wouldn't give me the 2 refund - one for the defective phone that I returned and one for the return shipping fee. I sent them emails but the response time is so slow and very delayed. I never got any response until I decided to do the useless live chat that does not cater to "aftersales" supposedly. They still refuse to send me a refund whereas the first time I sent them an email about the defect, they said they would issue a refund for the phone and then later for the return shipping fee. So, they already got the item and they are still delaying everything. This company is a sham and a scam.

I ordered this item from your company called geek it says that it was delivered on 20/3/18 but no item has been received.please contact me on [protected]@gmail.com with an explaination of where my goods are, or refund my monies for said item.your companies came highly recommended but it now feels like im dealing with a cowboy company and youve set this company called geek just to rip people off

I have placed an order for drone, however I have not received it yet. I have asked geekbuying to refund my money. I have been sending lots of email but I did not get any response. I need my money back.

Order Number: #4438642
Order Date: 2/11/2018
Order Status: Shipped

Shipping Method: Registered Airmail
Shipping Date: 2/11/2018 12:00:00 AM
Tracking Number: RF524417086SG

Please help me get my money back

I've tried to contact many times [protected]@geekbuying.com for a problem with my order #4372847 made 7 jan 2018 (receiver 8 feb 2018) but I NEVER had any response
Also tried to chat with support operators with no luck

My order is very expensive so need a response to resolve my problem: a part of my order doesn't work as needed and a need to substituite with a funcional part

Bought a Jumper T8SG RC transmitter to use on computer flying simulators and quadcopters. After a month it came and worked for 20 minutes. I contacted Geekbuying.com 6 times with no help, another 6 times through PayPal with no help. The only thing they did say is they don't warranty anything but controllers, the Jumper was not included. At first Paypal said they would give my 70 dollars back. It cost 56 bucks to send it back to China and at least 2 other customers say they deny receiving items. So I would have paid more for nothing. Paypal knows about Geekbuying but does not warn customers.

I have purchased one item on November. The product is not sent for almost a month. When i contacted customer service for the tracking ID or status. The reply i got telling that wait for few more days we raised the complaint with courier department. But they are not ready to share the tracking id or complaint details. Due to this reason when i asked for refund, they are telling that refund cannot be initiated for 3 month of time. Why customer has to wait for 3 months after paying amount and without getting his product also. What kind of policy is existing. There is one waste chat system exist in website. It never get connected.

Terrible, terrible terrible! - web processing wouldn't let me get an extra battery because their 3rd party that ships it cannot deliver to USA. Site wouldn't tell me that though, just wouldn't process. Got payment confirmation from PayPal and created an account, but never got a shipping confirmation. Logging into their site, my items are still in the cart. 7 - yes 7 emails to support, after the sale, and tracking emails they provided and all I got from Monroe was "order shipped". Live Chat does not work and no other email response. 16 days now after I ordered and I don't know if it will make it by Christmas.

Will NEVER order from them again - no matter how good the deals are.

1) sale of defective electronic products
2) refusal to take back the defective product in standard exchange while I was in the period of 7 days of retraction.

despite multiple reminders by mail, the after-sales service has made express not to process my request for return of the defective product.

So now the entity "[protected]@geekbuying.com", it asks me to pay at my expense (shipping charges) of the product return that never worked. It is not at all interesting for me because the return costs (shipping charges) are more than 20% of the total amount of the product.

Order Number: #4264894

Hi,

Can you pls share by when complete order will be shipped. Order has been done on 23rd November.

Order Number: #4264894

I am chasing since last 2 weeks but no response. Tell me if this will be shipped or else cancel my order and refund money back

[HK Stock](English Version)Xiaomi Huami Amazfit Bip Lite Version IP68 Bluetooth 4.0 Sports Smartwatch Bluetooth 4.0 GPS Gloness 45 Days Standby - Black 1 USD 64.99

Huami Amazfit Bip Smartwatch PET Protective Screen Film - Transparent 1 USD 1.95

[HK Stock]Universal Replacement Silicon Watch Bracelet Strap Band 20mm Two-tone Round Hole for Xiaomi Huami Amazfit Bip Ticwatch 2 Weloop Hey 3S - Blue+White

Regards,
MANUJ

I bought a phone (https://www.geekbuying.com/item/LeTV-LeEco-Le-Max-2-X820-5-7inch-Android-6-0-OS-4GB-32GB-Smartphone-373277.html) from geekbuying in 16/11/2016 (almost one full year ago).
They sent a defective phone (Network did not worked) and I have been explaining every time I contact the support person (Shirley) over and over again (they do now read the previous emails or let me talk to the supervisor) - order 3852583.
For short:
I bought a phone from Spain warehouse to avoid customs.
The phone was defective and I returned it to the Spain warehouse.
I paid more to get a new replacement phone.
The replacement was sent, against my will, from China,
Customs taxes got applied.
Support said they would be responsible and would refund it as it was their mistake.
Now I only got partially refunded.

I just want the money I overspent refunded, and I should had not paid, and never ever have business with this company again.

Order Number: #4136820
Order Date: 9/7/2017

I placed an order on September 7th, 2017. The GeekBuying website stated
my items will be shipped in 2-7 business days. I requested a status and a tracking # on Sept. 12. On Sept. 13 Jennifer in Customer service emailed stating order will be in stock in 5 days. I emailed for a status on the 19th and Jennifer replied it will be shipped next week. I emailed them the 27th, Jennifer responds we will notify you as soon as possible and send you a tracking number via email once your order is dispatched. This is unacceptable to me. I simply want my product of I want to be refunded what I paid. Grand Total: USD 52.95

Sincerely,

Frank DePinto
[protected]
frank.[protected]@axadistributors.com
[protected]@gmail.com
USA

Why did you sell me a broken item? I completely understand that you don't give a crap about you customers and it gets bigger and bigger when it comes to the returns. You know that you sell items with bad qualities and are very unhappy to get them back thinking you got rid of them. The way their customer service replies is 50/50. Maybe they will answer, maybe they on;t. Don't know what it depends on. On their mood, probably.
Worst experience ever.

Order Number: #3890203
This was Order Date: 12/8/2016 but I received it in January 2017 and the battery of the watch didn't last for a day some time 30 min an hour after full charge. So I was very unsatisfied with it and I send it back two weeks I received it and I was in contact with service after buy and told me how to do my return and I did what they said to do. Since then I have never received any answer of my request to refund me or credit me for my watch.

I have ordered Xiomi Android TV box from geekbuying on 26th May 2017 and I haven't received my item yet. When I contact them they say we are doing an investigation and I will have to wait, they are saying same since last two weeks. Even on invoice also says that item value is $20 and its a gift. I asked them for a full refund that I have paid and I don't want that ordered item anymore.

First time I have ordered something from China and worst experience. I would never order from scammers like them.

15-7
I pre order Mi 90 Minutes Smart Sport shoes at $99 On 1 May 17. get my money already but don't send item. When I ask and the answer is the item's not come.? I remember around 1 week when i order geekbuying can shipping and 3 weeks later, They just send it. Then When they send and price is cut off to $$79.99? What's the [censor]?

I recieve the item around 2017-06-05 and I open the box to test. Then Mi Chipset cann't charge in. Chipset have problem and aftersale service is more and more proof for this problem. They don't trust me. Then I record video for use and charge. Don't trust me. And suggest me for reset and charge. I try everything. It's not happen.

And they reponse me to can't claim because of supplier can't send a new chip. It's Idiot. And they don't have responsibility. Geekbuying must take care this but they don't. It's suck aftersale service

I ordered a CHuwi Hi 13 tablet with a screen protector, case, and keyboard all cost $420.00! The Sent me a DC power converter worth $30.00. I checked with USPS and they did send me a "DC power supply" and are saying they didn't. I ordered a GPD XD from them and everything went fine then, but now I'm out all that money and I got nothing to show for it

I've been waiting almost 3 months for my order. They have reshipped my order 3 times and it is still not here. They keep making up excuses and keep telling me to be patient. The first time the order was returned to them because they failed to provide proper paperwork to the shipping carrier. Second time the box was too big and was returned to them and now third time I am waiting. Absolutely insane.

I bought a phone from Geekbuying and 2 months later it has died and sent back to them. I had to pay the fix price although it is still under warranty. I paid it and until now I did not get the phone. And they dont do anything. Very annoying . Shipment statement: the item is ready to shipment for ages(NL post) but I think this is doggy firm as well.

Please I need help! I have no idea how to get my money back, I got scammed by Geekbuying company and don't know what to do.
I have ordered two phones from them over four months ago and received nothing yet. I tried to contact them myself but everything was useless. Then I went online to see maybe someone else had the same problem and found numerous complaints about this company. Now I know what happened and I know that I will never get my order, but I will not give up until I get my money back, but at this moment it seems impossible.

17 days ago i have gave an order for the mobile phone but they havent still send out the phone that i have orderd for i am writing everyday a message to use but they are always messing around with me when i talked to them last 3 days ago they told me that they were going to send it from the store the message that they have send me is still saved but now they said we will send you another phone on this month on the 11th they had a promotion going on in china i have choose this store now i am so dissapointed now because if i get my money back i am not satisfied because the 11th i got a discount that i wont be getting it from the same price. i am so dissapointed because they they have in stock but they are lianing how long am i still going to wait this was a birthday present but because they havent sent it on time its not going to be here on time. if i am going to get my money back i am not going to be happy because they have wasted my time and on the 11th of this month they got it out of my hands i am so angry.