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Geekbuying.com / defective tablet and seller refused to help me

1 China Review updated:

I bought defective tablet from the company www.geekbuying.com. After I opened the parcel, I noticed that the tablet had scratches. I didn’t take it from the box, but I tried to switch it on. Nothing worked and only after that I emailed the seller and told that he sent defective item. The response was so appalling, because the seller told me that he knew nothing about. In result he started to avoid me.

Re
Aug 15, 2015
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Comments

  • Ge
      15th of May, 2016
    0 Votes

    Dear customer,
    This is the customer service of geekbuying
    We are sorry for the inconvenience, we always keep in touch with customers until the problem been fixed. If you received the package with defective device in 2 days, we can offer a full refund or send you a new device. Could you please offer your order number? we will send colleagues to contact you and give you a appropriate treatment.
    Best wishes,
    Geekbuying

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