Geek Squad reviews and complaints 1
View all 395 complaintsGeek Squad - told to pay for service not received
I chatted with the manager (Murphy) of Geek Squad yesterday. I was told that for $100 somebody would come out and repair the power port on my acer aspire one 725 series laptop. The guy came out today (July 27) and did not have the part that he was supposed to bring with him because he did not know the specifics of my problem. He also said that he was a third party to Geek Squad. This was the chat:
Chat session started at 11:24:15
Please be patient while you are being connected with an operator ...
Richard:Hello. How much would you charge to repair a dc jack for an acer aspire one series 725 laptop either at my home or at your facility?
You are now chatting with Murphy
Murphy:Welcome, how can we help you today?
Murphy:Sorry chat froze
Murphy:Let me read what you've written so far
Murphy:Ok, we get a lot of these
Murphy:We'll have to open the computer up
Murphy:What is your zip code
Richard:60629
Murphy:Let me check availability
Murphy:By looking at the schedule, we can be there anytime after 12pm tomorrow, or anytime the following day
Murphy:...Its $149 for the first hour, if it goes over the first hour, not saying that it will, but if it does, every 15 minutes after the first hour is $25. What day and time would you like us out?
Murphy:This will be done in under an hour, we get a lot of these
Richard:That's a little high for me. What if I just go to where you are?
Murphy:Are you a senior
Murphy:A veteran
Murphy:Or a student ?
Richard:Veteran
Murphy:Ok, $49 off
Murphy:$100 for first hour
Murphy:What day and time would you like is out?
Murphy:Us*
Richard:How about tomorrow after noon?
Murphy:That'll work
Murphy:We always do a 3 hour window for arrival time
Murphy:Sorry, 2 hour window
Murphy:This means we will knock on your door sometime between 12 and 2pm
Murphy:Does this work for you ?
Richard:Okay, that sounds good.
Murphy:OK please write your full name, address we will be going to, and the number we will call when we arrive
Richard:I'm assuming I'll need to prove that I'm a veteran?
Richard:Richard R. Cook, Jr. [removed]
Murphy:You sure you would have to, but already pressed a button where we're not gonna have asked you when we arrive
Murphy:Sorry, spell check
Murphy:No worries
Murphy:I've already by passed
Murphy:We'll see you tomorrow
Richard:I'm assuming you'll be bringing the part with you, right?
Murphy:It's a hardware connection problem
Murphy:We know what to do
Murphy:We'll open it up and get it working for you
Richard:How will I be paying you?
Richard:Sorry this is all new to me.
Richard: [removed]
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