Hi every one out there thinking of using the Best Buy Extended service for the TV that I purchased 3 years ago alone with an LED TV.
My TV broke and I call them, service tech come and told me to wait 2 weeks. Once month passed, I called tech number and they told me that they will give me some thing of equal value minus depreciation. Another week pass and no call from Best Buy, so I called them, I got Britney from Kentucky who hung up on me after she could not find the information. I called back wanting to talk to a manager and I got Britney again who was completely sarcastic telling that in order for me to speak to a manager I have to give her my name and all my information again twice. FOLKS DON'T MAKE THE SAME MISTAKE I DID, I BOUGHT 4 IPADS, 6 COMPUTERS, 2 TV ALL WITH BEST BUY EXTENDED SERVICE AND THEIR SERVICE IS REALLY POOR. I ONLY GOT LIP SERVICE AND EVERY TIME I CALLED TOOK 2 HOURS OR MORE TO GET TO THE RIGHT DEPART. TODAY I TALKED TO SCOTT (PR MANAGER) WHO ALSO TOLD ME TO WAIT FOR THE CALL. IF THERE IS ELSE WHERE THAT YOU CAN PURCHASE FROM THE MANUFACTURE ITSELF . DO IT TO AVOID PAIN FROM BEST BUY GEEK SQUAD. THEY DON'T DO SQUAD FOR YOU WHEN YOU NEEDED. I HAD MUCH BETTER SERVICES THAN BEST BUY AND ANOTHER STORES THAT I PURCHASED FROM. IT HAS BEEN OVER 1 MONTH & I STILL DON'T HAVE A TV. SO BEFORE YOU PURCHASE ANYTHING THINK ABOUT IT.