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Geek Squad/best Buy / tv repair

1 5400 pacific ave.Stockton, CA, United States Review updated:
Contact information:
Phone: 209 4741839

I purchased a tv and a 4 year extended warranty plan from Best Buy. In January '09 the bulb warning light came on indicating the bulb was about to go out. I called Best Buy to schedule an appointment. they sent out a Geek Squad tech. to my home a week later and he ordered the part and he said I would be called back with an appointment time. 2 weeks went by with no call. I called them to find out what the status of my replacement bulb was. They then told me the bulb was on backorder. I was told someone would call me back to sched. an appt. when it was in. I waited a week and no call. I then called again and they said the bulb was in and that they would call me back with an appt. Again no phone call. I called them the next day and was given the run around. finally after talking with a supervisor they scheduled an appointment for another 2 weeks. The tech. finally came out to my home to install the new bulb he then left. Immediately after the new bulb was installed there was an strange smell of burnt plastic. The picture was fading and the tv turned itself off. I immediately called the Geek Squad, I told them that my tv was working fine before he replaced the bulb. I was told the tech. could'nt get out to my home any sooner than the following week. I was upset because now I have a tv that does'nt work . I insisted that they squeeze me in sooner, I was told a supervisor would call me back and try to schedule me in sooner than next week. Nobody ever called. I called them back and had to settle for original appointment. When he came out he took just a quick look at the tv and ordered the replacement parts that were melted inside the tv. He never bothered to figure out why this had happend. He said he would have the parts shipped overnight and someone would call me to schedule an appt. to install the new parts. This appt. happened March 12th. I called the following Monday and was told the parts were in but I would have to wait another 2 weeks before they could send him out again. We were already a month and a half since original service call and 2 weeks with no tv. I asked to speak to a supervisor and she told me she could not schedule me in sooner but would have a supervisor from the scheduling dept. call me back the next day. Again, no call. I called them and asked to speak to another supervisor. He scheduled me in sooner for the repair. On March 18th the tech. came back to replace the melted parts and left. No sooner than he left the same problem occured. I immediately called Geek Squad and I asked for a supervisor because I was very upset the problem was still there and the tech never bothered to diagnose the cause of the problem. The supervisor said she would have someone else call me back and sched. me another appt. and again nobody called me back. I had to call them back and now the scheduled appointment is for April 7th! With NO gaurantee they will fix or even look into the cause of the problem. They only schedule appointments to come out and order new parts but will not pin point the problem. it seems like its just a big guessing game for them. meanwhile we have no tv. I called them numerous times because I can not wait any longer. They refuse to return my calls and they dont seem concerned at all. By April 7th, this will be five weeks with no tv and over 2 months since original service call. I WILL NEVER BUY FROM BEST BUY AGAIN!!! HORRIBLE CUSTOMER SERVCE. if you do buy from them dont pay for warranty.

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Comments

  • Ir
      20th of Jun, 2009
    0 Votes

    I'm haveing a similiar issue. May 29 I called because my LCD HD TV just stopped working. Since it was a Sony Bravia told them the number of red blinks so tey said they would order the parts and the tech would come out on June 9th to fix it. long time to wait for a $3000. TV only 17 months old to be fixed. The technician was great. The TV appeared fixed when he left. Two days later it stopped working again. Same problem. I call the Geek Squad again to find out the person I talked to originally neglectd to order the part mst likely needed to repair the TV and the parts replaced probably wern't needed. Now it's going to be another 2 weeks, till june2, before they can get the part and replace it. In not happy at this point but don't have a choice. On Tuesday June 16 I have a message on my phone to call and schedule an appt for the Geek SSquad to come out and fix the TV so I call back and a lady tells me the part is in and hey can come Friday the 19th, today, and fix it. I thought that as great but the machine called again yesterday and said I needed to make an apt. Strange so I called this morning and was told noone ever changed the appt and I'm scheduled for June 25 not june 19. Now I am really ticked because I am not imagining te call. I did indeed speak to a women at the Geek Squad and she said she was reschudeling the technichian to come out on June 19 betwen 12 and 4. I asked to speekk with a supervisor who insisted I did not have someone reschedule to june 19 and they have already had that day booked for more than a week so they couldn't have rescheduled me if they wanted too. Now I am really furious! So I hung up and called back and got another supervisor who promised t look into the situation and see if he could get someone here sooner. he said he would call back in a few hours. That was 11am this morning and it's now almost 9pm. I don't think he is calling back! We'll see what hapens when the techncian comes back...

  • Mi
      1st of Nov, 2012
    0 Votes

    Hi every one out there thinking of using the Best Buy Extended service for the TV that I purchased 3 years ago alone with an LED TV.
    My TV broke and I call them, service tech come and told me to wait 2 weeks. Once month passed, I called tech number and they told me that they will give me some thing of equal value minus depreciation. Another week pass and no call from Best Buy, so I called them, I got Britney from Kentucky who hung up on me after she could not find the information. I called back wanting to talk to a manager and I got Britney again who was completely sarcastic telling that in order for me to speak to a manager I have to give her my name and all my information again twice. FOLKS DON'T MAKE THE SAME MISTAKE I DID, I BOUGHT 4 IPADS, 6 COMPUTERS, 2 TV ALL WITH BEST BUY EXTENDED SERVICE AND THEIR SERVICE IS REALLY POOR. I ONLY GOT LIP SERVICE AND EVERY TIME I CALLED TOOK 2 HOURS OR MORE TO GET TO THE RIGHT DEPART. TODAY I TALKED TO SCOTT (PR MANAGER) WHO ALSO TOLD ME TO WAIT FOR THE CALL. IF THERE IS ELSE WHERE THAT YOU CAN PURCHASE FROM THE MANUFACTURE ITSELF . DO IT TO AVOID PAIN FROM BEST BUY GEEK SQUAD. THEY DON'T DO SQUAD FOR YOU WHEN YOU NEEDED. I HAD MUCH BETTER SERVICES THAN BEST BUY AND ANOTHER STORES THAT I PURCHASED FROM. IT HAS BEEN OVER 1 MONTH & I STILL DON'T HAVE A TV. SO BEFORE YOU PURCHASE ANYTHING THINK ABOUT IT.

  • Mi
      1st of Nov, 2012
    0 Votes

    TO ALL OF YOU TRYING TO BUY A TV OR OTHER ELECTRONICS, DON'T USE GEEK SQUAD SERVICER EXTENDED WARRANTY FROM BEST BUY. BASED ON MY OWN EXPERIENCE, I HAD VERY POOR EXPERIENCE WITH THEM. THEY DON'T DELIVER WHAT THEY ARE SUPPOSED TO DELIVER. I HOPE YOU ALL READ THIS BEFORE YOU ARE THINKING OF BUYING A PROTECTION PLAN. THE CUSTOMER SERVICE IS POOR, THE ENTIRE SERVICE IS POOR. I WANT MY MONEY BACK FROM THE TV AND THE SERVICE THAT DOES NOT RESULT IN ANYTHING. UNHAPPY CUSTOMER

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