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GearBestvery professional thieves!

Review updated:

I ordered a watch from GearBest back in December. Two months passed and I received nothing yet! After I checked the reviews I feel like I was scammed and robbed. I have no clue where my order is or when it will be delivered. I actually doubt that I'll ever receive something. Of course I tried to contact them, sent tons of messages regarding the status of my order, but no one ever answered! I want to speak to someone from GearBest, I need some explanations! I'm so disappointed and disgusted with this company. Are they even human? They just take peoples money and deliver nothing! They are real criminal, and they are allowed to steal! That is not right!

Mo
Feb 19, 2016
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Comments

  • Pa
      Mar 16, 2016

    My story...


    any news about this?
    Panos Seretis  At :02/16/2016 06:38:26 UTC
    any news about this?
    Gearbest Customer Support  At :02/16/2016 11:03:19 UTC

    Dear Panos,


    Thank you for placing your order with GearBest.We wish to apologize for any inconvenience.


    We have shipped your order out.

    The delivery information
    customers: Panos Seretis, shipping address:xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
    Tracking number: BLVS1376360000390058, shipping method: BERAM,
    tracking site: http://new.17track.net/en shipping date: [protected]:09:49, estimated time: 10-25 business days,
    sku*quantity:1xcxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx


    [protected]:15

    Your shipment has arrived at the postal operator of the country of destination and will be delivered in the coming days.

    http://www.17track.net/en/track?nums=


    Your parcel was arrived at your country.Hope you can wait for it.

    Sometimes the information of logistics wouldn't update so fast unless it is arrive a big transfer station.


    The precise shipping time can also be affected by factors such as customs, remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company. Thank you for your patience and kind support.


    If there are any additional problems or further queries, please feel free to contact us and we will do our very best to assist you.


    Best Wishes and have great holidays

    Cecilia

    Gearbest customer service

    http://www.gearbest.com/


    Panos Seretis  At :02/17/2016 09:11:39 UTC
    Hello Cecilia

    All the info you provided above, was already known to me, from a previous ticket.

    I have asked 4 questions:

    When will the item arrive to destination?
    Why is it taking sooo long?
    Can i ask my money back?
    Will i receive the actual money or something else (not good...)?


    Please answers the questions, because i started to think that i will never receive it... since already 42 days have passed...

    Please advise on the above 4 questions
    Gearbest Customer Support  At :02/17/2016 11:00:52 UTC

    Dear Panos,

    I am sorry to hear you haven't received the items yet.


    Your pacel was arrived your country on 2016-01-21.Please check.Beacuse your delivery address or customs, remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company will be be affected the delivery time.


    We have shipped your order out, so we can't refund it to you now.


    [protected]:15

    Your shipment has arrived at the postal operator of the country of destination and will be delivered in the coming days.

    http://www.17track.net/en/track?nums=


    In order to resolve it, please kindly confirm the following points:

    1) Please reconfirm your delivery address:

    The delivery information
    customers: Panos Seretis, shipping address: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
    2)Please contact your local post office in charge of your area,stating your name and address.In some cases, Post office may require customers to collect parcels over there.Kindly let us know the results.


    Once again we are sorry for this inconvenience, and we will do best to resolve it to your satisfaction.
    Thank you for your patience collaboration.

    Best Wishes to 2016

    Cecilia
    Gearbest Customer Servive
    http://www.gearbest.com/
    Panos Seretis  At :02/17/2016 11:24:18 UTC
    Sorry Cecilia but your argument "We have shipped your order out, so we can't refund it to you now", is invalid.

    Can i be contacted by your legal department, or even better can you give me a contact mail from your legal department. I m considering other option, since i have legal insurance...

    Please give me a contact for your legal department.

    Thank you for your collaboration and your help giving me your legal department contact number or mail...
    Panos Seretis  At :02/18/2016 06:31:15 UTC
    Hello Cecilia

    Can you please push this issue? I need a contact from your legal department

    Regards
    Gearbest Customer Support  At :02/18/2016 06:42:02 UTC

    Dear Panos,


    Thank you very much for placing your order with us.


    Sorry for the inconvenience and delay respond.


    I mean that your parcel have arrived your country, so we can't refund it to you now.If you haven't received it late, we will find best solution to you, make you satisfied.


    I have submitted this issue to our manager, we have connected the logistics agent to track it, due to it is international logistics, so we hope you can wait for it.


    )We shipped on date 2016-01-09.Therefore your delivery deadline will expire on Date 2016-03-09.


    Since you are valuable customer for us we can give you a coupon code MAXY 6% as compensation for waitting so long time.


    If you have any further questions, we're always happy to help.


    Best Wishes for 2016

    Cecilia

    Gearbest customer service

    http://www.gearbest.com/


    Panos Seretis  At :02/18/2016 09:30:00 UTC
    Hello Cecilia

    I agree with you. Better wait a little more. I ll contact you (hopefully not) at 09/03/2016, if the package is not received.

    Best regards, Panos
    Gearbest Customer Support  At :02/19/2016 06:16:36 UTC

    Dear Panos,


    Thank you very much for placing your order with us.


    So delighted to hear that you will wait for it.

    Any problem, please feel free to contact us anytime.


    Best Wishes for 2016

    Cecilia

    Gearbest customer service

    http://www.gearbest.com/


    Panos Seretis  At :02/28/2016 10:38:46 UTC
    just to leave an update

    Iten still NOT received after another 9 days passed.

    As agreed we ll talk by 09/03/2016
    Gearbest Customer Support  At :02/29/2016 07:38:37 UTC

    Dear Panos,


    Thank you very much for placing your order with us.


    Ok.So delighted to hear that you wait for it until 3/9.

    If you have any further questions, we're always happy to help.


    Best Wishes for 2016

    Cecilia

    Gearbest customer service

    http://www.gearbest.com/


    Panos Seretis  At :03/09/2016 08:11:16 UTC
    ok Cecilia...

    Item has not arrived after more than 2 months... I believe that it is time for gearbest and you to acknowledge that the package is lost.

    I fear that i have lost the money, since i believe that you are trying to avoid paying my money.

    As far as i see, i have 2 options here:

    Either you resend the order...
    OR you refund my money (to the full ammount ofcourse)

    Can you advise on how to continue?

    BR... Panos
    Gearbest Customer Support  At :03/10/2016 02:36:12 UTC

    Dear Panos,


    Thank you very much for placing your order with us.


    Sorry for the inconvenience.If your parcel is really lost, we will resolve it to your soon.


    After reviewing your order in detail, we found out you haven't purchased any insurance during the check-out. Please understand that in such case we can only compensate you partially.


    The shipping company is actually responsible for this loss which is sadly beyond our control.


    However as you are a valuable customer for us, we are willing to help you the best way we possibly can.


    Learn more about wallet benefits :http://www.gearbest.com/about/gb-wallet.htm

    Check out how to use point :http://www.gearbest.com/about/about-points.html?157wrew


    Here are the best solutions we can offer you in this situation:


    1)Refund 50% of product cost back on your Wallet ( Store credit)


    According to our policy shipping fees are not refundable.

    The product value is $185.19 we can refund $95 on your wallet and exceptionally reward you with extra points (e.g. If your item is 1usd = 5 points, 3usd=3*5 points => get 15 points etc).

    You can use both your wallet and points to purchase your future products.


    The refund can be completed within 1 working day.


    2) Reship the order


    We can reship the order for you. For this, please kindly send us USD 95 so that we can arrange the shipment. We will send you an invoice by email if you choose this option.


    Please kindly let us know your decision.

    Once again we apologize for any inconvenience caused.

    We appreciate your understanding.


    If you have any further questions, we're always happy to help.


    Best Wishes for 2016

    Cecilia

    Gearbest customer service

    http://www.gearbest.com/


    Panos Seretis  At :03/10/2016 05:55:06 UTC
    Typical ###...

    I did not lost this order. You did. It is your fault and you ask me to pay more.

    As i have said before... i have legal insurance.

    Be carefull of what you say, because it may be used for legal reasons.

    The question stands:

    Will you resend the order without asking me to pay even more?

    If the answer is no... Give em a contact with your legal department.

    I would like to tell you Cecilia, that you tricked me. You never intented of actually helping me. Al you care is about how to cheat people. You as Cecilia and you as GEARBEST.

    From now i want to talk to your legal departement... I m taking you to the european cort of justice...

    I AM GONNA GET EITHER THE PHONE EITHER MY STOLEN MONEY BACK.

    And ofcourse i dont want your petty gifts... IT is like you are trying to bride me.

    Anser the question and get me a contact for your legal departement...
    Panos Seretis  At :03/10/2016 06:00:48 UTC
    And also stop lying to me

    http://gearbest.pissedconsumer.com/thieves-do-not-order-from-this-company-20160106765025.html
    Panos Seretis  At :03/10/2016 06:05:08 UTC
    I hope Cecilia you understand that i m taking this seriopusly... Please dont try to ### me again... and get me the contact fo your legal departement... You are obligated by law to give it to me...
    Gearbest Customer Support  At :03/10/2016 10:53:09 UTC

    Dear Panos,


    Thank you very much for placing your order with us.


    I know your worry and concern, i hope you can received your parcel soon.


    Our colleague have submitted your request the logistics agent to check where is your parcel .Due to it is international logistics, they need time to track and check it. We still hope that you can wait for the result.


    I suggest you can wait 7-10 days the logistics agent to investigate where is your parcel.We will try our best to help you get parcel soon.


    If you have any further questions, we're always happy to help.


    Best Wishes for 2016

    Cecilia

    Gearbest customer service

    http://www.gearbest.com/


    Panos Seretis  At :03/10/2016 05:02:35 UTC
    i m not thankfull at all for placing this order...

    You want me to wait another 10 days... Like if i say NO you are going to act faster...

    Basically you have said nothing... in your comment.

    I dont want you to hope that i ll receive the parcel. I want you to send it to me...

    Now get me a contact of your legal department...

    IS THAT SO DIFFICULT TO PROVIDE?????

    CUT the ### please!!! it is annoying me even more

    I WANT TO SPEAK WITH YOUR LEGAL DEPARTMENT

    DONT POST ANY MORE ### REPLIES... ENOUGH ALREADY WITH ###S

    DID I MAKE MY SELF CLEAR?

    LEGAL DEPARTMENT CONTACT..
    Gearbest Customer Support  At :03/11/2016 01:18:34 UTC

    Dear Panos,

    Thank you for your reply.
    We sincerely apologize for this delivery issue.

    You can call us by [protected].


    I have submitted this issue to shipping agent to check whether it is lost on the way.Due to it is international logistics, we need time to track and check it.We still hope that you can wait 7-10 days for the result.


    If you don't want to wait for it, we just consider that your parcel was lost on the way.

    i have submitted this issue to our manager, our manager agree to refund $100 to your GB wellet, or we resend a replacement, but we kindly ask you cover USD 100 . This fee include the shipping and a part of the product cost.


    I look forward to hearing from you soon.

    Thank you for your collaboration.

    Best Wishes for 2016

    Cecilia
    Gearbest Customer Service
    http://www.gearbest.com/
    Panos Seretis  At :03/11/2016 06:26:43 UTC
    You gave me this number to contact you :[protected]

    Can i have the prefix as well?

    How do you want me to call you, otherwise?

    I m starting to question this number as well
    Panos Seretis  At :03/11/2016 06:32:45 UTC
    And also Yesterday you told me that it was 95 dollars US. but today it is 100 Dollars US.

    ###s afters ###s after ###s...

    If you insist to that 100 USD (OR 95... please deside...), when there is no other way that going to justice, to the press and to social media...

    Bear in mind that aand give the prefix so that i can call your legal department...

    GIVE ME THE PREFIX NUMBER
    !
    Gearbest Customer Support  At :03/11/2016 06:59:36 UTC

    Dear Panos,


    Thank you very much for placing your order with us.


    Ok, you can pay $90 for the replacement.That we can offer the best compensation.

    Since you are valuable customer for us we can give you a coupon code MAXY 6% as compensation.


    If you have any further questions, we're always happy to help.


    Best Wishes for 2016

    Cecilia

    Gearbest customer service

    http://www.gearbest.com/


    Panos Seretis  At :03/11/2016 07:53:17 UTC
    Give me the prefix number. I want to call you...
    Panos Seretis  At :03/11/2016 07:54:53 UTC
    Why do you refuse to give me the prefix number?

    This is for sure illegal...

    Bear in mind that!
    Panos Seretis  At :03/11/2016 08:01:36 UTC
    Message from you at:
    Gearbest Customer Support  At :03/11/2016 01:18:34 UTC

    You stated: You can call us by [protected].

    NO I CANT BECAUSE THE PREFIX NUMBER IS MISSING!!!

    dO YOU UNDERSTAND WHAT A PREFIX NUMBER IS?

    IN ORDER TO CALL FRANCE PRE EXPAMLE YOU NEED TO TYPE +33 AND THEN A 10 DIGIT NUMBER...

    GIVE ME THE +XX IN ORDER TO CALL YOU...

    THE PHONE NUMBER YOU GAVE ME DOES NOT WORK. DO YOU UNDERSTAND?
    Panos Seretis  At :03/11/2016 08:03:34 UTC
    THE PHONE NUMBER YOU GAVE ME DOES NOT WORK. DO YOU UNDERSTAND?
    Panos Seretis  At :03/11/2016 08:03:44 UTC
    THE PHONE NUMBER YOU GAVE ME DOES NOT WORK. DO YOU UNDERSTAND?
    Panos Seretis  At :03/11/2016 08:03:51 UTC
    THE PHONE NUMBER YOU GAVE ME DOES NOT WORK. DO YOU UNDERSTAND?
    Panos Seretis  At :03/11/2016 08:03:58 UTC
    THE PHONE NUMBER YOU GAVE ME DOES NOT WORK. DO YOU UNDERSTAND?
    Panos Seretis  At :03/11/2016 08:04:05 UTC
    THE PHONE NUMBER YOU GAVE ME DOES NOT WORK. DO YOU UNDERSTAND?
    Panos Seretis  At :03/11/2016 08:04:12 UTC
    THE PHONE NUMBER YOU GAVE ME DOES NOT WORK. DO YOU UNDERSTAND?
    Panos Seretis  At :03/11/2016 08:04:20 UTC
    THE PHONE NUMBER YOU GAVE ME DOES NOT WORK. DO YOU UNDERSTAND?
    Panos Seretis  At :03/11/2016 08:04:27 UTC
    THE PHONE NUMBER YOU GAVE ME DOES NOT WORK. DO YOU UNDERSTAND?
    Gearbest Customer Support  At :03/13/2016 03:42:22 UTC

    Dear Panos,


    Thank you very much for placing your order with us.


    Sorry for the inconvenience.


    The nember is [protected], the prefix number is 0086.


    As indicate in my previous email.


    Due to you have not purchased the insurance fee for it, so we just can offer only compensate you partially.

    If you have any further questions, we're always happy to help.


    Best Wishes for 2016

    Cecilia

    Gearbest customer service

    http://www.gearbest.com/


    Panos Seretis  At :03/15/2016 08:56:10 UTC
    Cecilia on the comment fromn 03/11/2016 01:18:34 UTC, you stated:

    "I have submitted this issue to shipping agent to check whether it is lost on the way.Due to it is international logistics, we need time to track and check it.We still hope that you can wait 7-10 days for the result."

    1. What is the latest status on that?

    2. At what stage did you lose the package? Bear in mind that i know that it is in Greece from 21/1/2016. Where and at what stage did the shipping agent lost it?


    I posted 2 questions... Please provide 2 answers...
    Gearbest Customer Support  At :03/15/2016 10:30:06 UTC

    Dear Panos,

    I am sorry to hear you haven't received the items yet.

    I have submiited yoru issue to the logistics agent, but they are no reply us.So we don't know your parcel was lost where and when, i just can track it with the track number and track sit.


    [protected]:15

    Your shipment has arrived at the postal operator of the country of destination and will be delivered in the coming days.

    http://www.17track.net/en/track?nums=BLVS1376360000390058&fc=0


    All information that i know.


    I have said that if your parcel is lost, you don't want to wait, we will solve it and give your partical compensation.Please note that it is out of our control.


    Once again we are sorry for this inconvenience, and we will do best to resolve it to your satisfaction.
    Thank you for your patience collaboration.

    Best Wishes to 2016

    Cecilia
    Gearbest Customer Servive
    http://www.gearbest.com/
    Panos Seretis  At :03/15/2016 11:18:11 UTC
    Cecilia

    There is a problem here. I have placed an order to GEARBEST and:
    1. I have not received the parcel after 2 months and 10 days
    2. GEARBEST has no idea where the parcel is.

    In your last phrase, you mentionned:
    "
    if your parcel is lost, you don't want to wait, we will solve it and give your partical compensation"

    Lets say that i want to wait more. Lets say that i wait for another 25 years...

    1. Will you, after 25 years, give me the full ammount?

    2. You mentionned: "Please note that it is out of our control" This means that from the moment you take the money, you have no resposibility???" Sorry but international commerce does not work like that. You are only saying this, just in case i got tired to ask for my stolen money back.

    So please answer the question:

    Lets say that i want to wait more. Lets say that i wait for another 25 years...

    Will you, after 25 years, give me the full ammount?
    Panos Seretis  At :03/15/2016 11:18:22 UTC
    Lets say that i want to wait more. Lets say that i wait for another 25 years...

    1. Will you, after 25 years, give me the full ammount?
    Gearbest Customer Support  At :03/16/2016 02:01:33 UTC

    Dear Panos,


    I am sorry to hear you haven't received the items yet.

    We have submiited your issue to logistics agent before, but they have not replied us by now, i am disppoints with them.


    We have resposibility for the missing parcel, but we will try our best to solve it.So i have submitted this issue to our manager, we will refund $100 to your GB wellet, or we resend a replacement, but we kindly ask you cover USD 100 . This fee include the shipping and a part of the product cost.


    If you have any further questions, we're always happy to help.


    Best Wishes for 2016

    Cecilia

    Gearbest customer service

    http://www.gearbest.com/


    Panos Seretis  At :03/16/2016 06:27:29 UTC
    Forget about me giving you more money. This would be a declaration of stupidity.

    So basically you are telling me, that you have no idea where the parcel is.

    WHAT KIND OF BUSINESS IS THIS...

    Give me the name of the logistics agent. I want to investigate this my self

    Give me the name and a contact of the logistics agent
    Panos Seretis  At :03/16/2016 06:33:48 UTC
    And also asking 100 dollars (previosusly it was 90 dollars... what about consistency!!!...) to send a parcel is theft... Courrier service does that for 20 dollars...

    And i really liked your phrase:
    "...We have resposibility for the missing parcel..."

    This phrase is the definition on monkey business. Gearbest is responsible BUT I HAVE TO PAY.

    Is not this theft?

    What does your manager have to say about this?

    Nothing?
    Gearbest Customer Support  At :03/17/2016 03:06:04 UTC

    Dear Panos,


    Thank you very much for placing your order with us.


    I am sorry for the situation you are facing and I understand your frustration.

    As indicate in my previous email.


    We did ship the package at the right address and either someone took it or it has been lost locally.

    It is not your fault and it is not ours either.


    We can agree to refund $100 to your GB wellet, or we resend a replacement, but we kindly ask you cover USD 100 . This fee include the shipping and a part of the product cost.


    If you have any further questions, we're always happy to help.


    Best Wishes for 2016

    Cecilia

    Gearbest customer service

    http://www.gearbest.com/


    Panos Seretis  At :03/17/2016 06:36:56 UTC
    Cecilia you have a problem understanding English.

    It is not polite not to answer a customer's question:

    Give me the name of the logistics agent. I want to investigate this my self

    Give me the name and a contact of the logistics agent?

    and for once more, your reply is the definition of monkey business... with great success to the internet community... I payed. you did not deliver... No MATTER WHAT YOU SAY... it is only and only your fault. If you gave that answer face to face you would have been fired...
    this only show your lack of interest.

    YOu are basically admiting that you are a thieft...


    Give me the name of the logistics agent. I want to investigate this my self

    Give me the name and a contact of the logistics agent please. I will investigate this... i dont beleive you any more


    Give me the name of the logistics agent. I want to investigate this my self

    Give me the name and a contact of the logistics agent
    Panos Seretis  At :03/17/2016 06:37:14 UTC
    Give me the name of the logistics agent. I want to investigate this my self

    Give me the name and a contact of the logistics agent
    Panos Seretis  At :03/17/2016 06:37:28 UTC
    Give me the name of the logistics agent. I want to investigate this my self

    Give me the name and a contact of the logistics agent

    0 Votes
  • Ma
      Dec 25, 2018

    @Panos Seretis Y cómo lo resolviste?

    0 Votes
  • Gl
      Nov 02, 2017

    This is a clear scam. Consider that Gearbest is the same criminal Paypal under other name...

    -1 Votes

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