[Resolved] GearBest — faulty product delivered.
I received a faulty Hubsan H502E drone from gearbest.com. Order no (W1608271519462080) Which is faulty. I opened a complaint ticket then and there. As requested by Leda i also made video and posted. However this Leda is offering me $10 and only motherboard. When a customer gets a faulty merchandise then the company should accept. Leda is just satisfying his or her ego so far. Kindly read the gearbest policies mentioned here as under:
PROS for GearBest Reviews 2016:
With a focus on lovers of gadgets, GearBest provides great technology deals with discounts and sales site wide, along with free shipping on some items and a free one-year repair warranty and lifetime technical support.
Combined with a 45-day money back guarantee, gadget lovers are well treated here. In recent years, they have started to grow into other areas, increasing the scope of their business.
GearBest Promo Code 2016
45 Day Money-Back Guarantee
One Year Free Repair Warranty
Lifetime Technical Support
Track All Orders.
Now the company is not doing what they declare in their advertisement. The drone flies in the air, it will fall when its mechanism is not sound enough to remain airborne. The drone is beyond control since the first flight. The first flight showed that drone is faulty. There has been long debates because of this. I would like to paste the entire conversation between me and Leda. I will remove my address to be in the safer side. When i placed the order i made a request to please do the quality check and send me a fully operational product. It was not so. I complained under the subject Faulty-DOA defective. They offered me $10. Is this some joke? They send faulty products and then offer $10 as refund? I can give the entire conversation between me and Leda if required. I would not recommend anyone to buy any Hubsan Product. I will post it on my youtube channel and my facebook page as well. This is direct violation of the things promised in the advertisement and after sales services. Gearbest is not at all doing what they write on their site. Later they remind about their policies. Why they do not mention this when customer is about to pay money from paypal? Why only when the customer has an issue? I live in Europe. I am not running my family on $84. I will not give up. I want customers to know why they should not buy Hubsan product. How can they just wash their hands and offer me $10-15?
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
GearBest Customer Care's Response, Feb 27, 2017
Thank you for placing an order with us.
We are sorry to hear that your product isn't working to you satisfaction. Most of our products come with a 45 day guarantee and unless noted otherwise will have a 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
We have sent you a ticket detailing some solutions. Please kindly reply to us there.
Gearbest Customer Service Center
More GearBest Complaints & Reviews
- GearBest - product not received 
- GearBest - very professional thieves! 
- GearBest - beelink x2 tv box 4k h.265 decoding/defective product 
- GearBest - leagoo m8 pro
- GearBest - I will definitely report them!
- GearBest - continuous nonsense going on at gearbest 
- GearBest - worst website ever
- GearBest - scam company 
- GearBest - gearbest / nontrustworthy
- GearBest - never received good and they will now speak to me in any form