Menu
CB Business and Industrial GearBubble mug's handle broke immediately after we opened the box
GearBubble

GearBubble review: mug's handle broke immediately after we opened the box 94

R
Author of the review
4:01 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The company Gear Bubble LLC has terrible services and it was terrible to deal with them. I had ordered a mug for the veteran’s day. I go the mug and when we opened the box, the handle of the mug broke into 4 pieces. I started to argue with them, because the mug’s price was rather high. I told that it wasn’t worth to pay for such bad-quality mug. But the rep simply didn’t want to refund or change the mug. Awful services.

Oct 17, 2018 1:18 pm EDT
GearBubble customer support contacts
Phone numbers
Address

6440 Sky Pointe Drive № 140-361, Las Vegas, NV, 89131-4047, US

File a complaint Write a review
Hello Nevelia,
Thank you for your message. Upon checking, we see a replacement was sent for the second mug. It has shipped and is in transit to you:
https://www.logistics.dhl/us-en/home/tracking/tracking-ecommerce.html?tracking-id=9374869903503189960081

The expected delivery date is October 19th, Friday, so be on the lookout for it. We apologize for the wait.

Regards,
Team GearBubble
Nov 26, 2018 12:06 pm EST
GearBubble customer support contacts
Phone numbers
Address

6440 Sky Pointe Drive № 140-361, Las Vegas, NV, 89131-4047, US

File a complaint Write a review
For complaints, please everyone, start a NEW thread instead of commenting in this one. Also, include your email address or name so that we can locate the orders and take care of them properly. Thanks!

Team GearBubble
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

More GearBubble reviews & complaints

GearBubble - wife heart necklace 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
GearBubble - daughter necklace ripoff 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
GearBubble - Coffee mug 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
GearBubble - ordering site
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
94 comments
R
R
Rhonda Seiffert
, US
Apr 22, 2020 6:34 am EDT

I ordered a mug online from Gear Bubble. I had names put on the mug. The names are very small( hard to read) I just want to know if it can be redone with the names made larger. Thank you!

K
K
Kathleen O Miller
, US
Sep 28, 2019 3:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I bought 2 Disney tee shirt the size was to small. I sent them back for a bigger size on August 9 and have yet to get the bigger size back. I hope you can help me.
[protected] is my number
Thank you

J
J
Joyce Delonti
, US
Jul 14, 2019 12:24 pm EDT

name is Joyce Delonti
email : Luvourdogs@comcast.net
phone # [protected]
I am going to contact the bank to reverse the charges if you cannot get back to me by the end of this week. thank you.

J
J
Janet R Lasik
, US
Jul 07, 2019 1:23 am EDT

Father's Day mug has wrong name on it The name should be BAILEY not Bly! Please send corrected or refund my money! This is ridiculous that you cannot be reached by phone! The transaction is is ch_1EjYpeEri5J6h4cwp0KccnD. They want a dessertation but I expect you to make this good!

L
L
littleman2016
, US
May 19, 2019 4:18 pm EDT

when i got the mail i did not get the shirt, i got an empty package and that pisses me off because i paid for it. my daughter contacted you and you just gave her a run around. The t-shirt was suppuse to have the wings on it with my husbands picture in the middle of it. i want the shirt or my money back. ROBIN WALLACE

G
G
Gary Lemerond
, US
Apr 27, 2019 5:31 am EDT

On march 8 2019 I placed an order with surprisee.com. I ordered 2 ball caps,
Order #gbv_cd7264bfc18dea0802b370dd

I can't get a hold of anyone. Please let me know the status of this order.

Please contact me by E-mail or phone [protected]

Gary Lemerond
606 Vroman St.
Green Bay, Wi 54303

View 0 more photos
K
K
kimberly2006
, US
Jan 22, 2019 10:20 pm EST
Verified customer This comment was posted by a verified customer. Learn more

my granddaughter wore her necklice once and the chain is ready to break just got it 3 days ago need a new one where do I send the old one terry olejnik 1607 clarks ct Oshkosh wi 54901 olejnikterry@yahoo.com

J
J
james scott
coalton, US
Jan 22, 2019 3:18 pm EST

here is my tracking # ch_1DeVjcEri5J6h4cwk9Oc6OAt let me no where my order is.

A
A
Al Ault
, US
Jan 22, 2019 7:43 am EST

We received the cuonline.capcu.org I ordered from your company and the cup was broken. We would like to have it replaced or have our money refunded. Please contact us when you receivedo this email. Thank you. Al Ault, 5601 Co Rd 80, Mandan, ND, 58554. [protected].

M
M
michele lyons
, US
Jan 22, 2019 12:03 pm EST
Verified customer This comment was posted by a verified customer. Learn more

can not read the words. They are way to small.it would be an insult to give her such a lousy gift. Please refund my money.

Y
Y
Yankee Peg
, US
Jan 22, 2019 7:21 am EST

This is the 3rd E-Mail to you guys. I want to return the Necklace. Can not read the saying on it. Order #gb_890193049602dear
Margaret Fetta
email yankeepeg1@gmail.com
Would really like a resolution to this!

Y
Y
Yankee Peg
, US
Jan 14, 2019 3:38 pm EST

see complaint above

Y
Y
Yankee Peg
, US
Jan 14, 2019 3:37 pm EST

want to return necklace
order #gb_890193049602dear
Margaret Fetta
email yankeepeg1@gmail.com

G
G
Gish Man
, US
Jan 05, 2019 5:03 pm EST

Ordered 2 by mistake. Need to cancel one only have 1 daughter. Order placed williamgischel@comcast.net

N
N
nita beverly
, US
Jan 05, 2019 8:29 pm EST

I ordered two necklaces in Nov.. But have only recieved one..They are Christmas gifts for our girls..If you would please correct this as soon as possible...Thank you

Y
Y
Yankee Peg
, US
Jan 05, 2019 9:43 pm EST

Ordered 11/17/18

Order #gb_890f93049bo2dea5

Not happy-can not read.
Want to return for a refund.

Margaret Fetta

C
C
Connie Marsala
, US
Jan 05, 2019 8:53 am EST

i ordered the daughter in law necklace in october its december i still dont have it. it was sapose to be Christmas gift you took the money on my visa in october my conf no. is lz57662084us or gb-bfef969a9e4b69d9. please let me know something ASAP

C
C
Cletus Arnold
, US
Jan 05, 2019 12:34 pm EST

My receipt#[protected] and my order#gb-f9cee88946cc990a . I have tried everything I know to contact these people no way to track the package no one will answer messages and no one will answer phone I truly believe this is a scam

S
S
Stephanie Granger
, US
Jan 06, 2019 4:50 am EST

I ordered a pendant for my daughter fir Christmas, I called the customer service # and a recording said they are not taking calls anymore. I just want to know when my pendant will be delivered.

D
D
David Roznowski Sr
, US
Jan 05, 2019 5:48 pm EST

I ordered this product on Dec. 2 2018. I still haven't received it as of today Dec. 21. Where is it The necklace said I loved you then I love you still And always will

R
R
Rod Owens
, US
Jan 05, 2019 9:46 pm EST

Ordered 2 mugs Dec 6th, order #'s d0ad57928b15e9ad, of4a00b8962ac7cc, As of Dec. 26th, Nothing yet. Tried emailing and calling, NOTHING. They should be as fast a delivering their products as they are charging my credit card! Was suppose to be
Christmas gift.

G
G
Grandma07
, US
Jan 05, 2019 2:11 pm EST

Ordered 4 necklaces from you on Dec 14 and haven't gotten them yet wondering where they are. Rec no 1146 2380. Rec no1708 9532 please let me know something or refund my money . My phone number is 313 492 3252Help me with this problem please and thank you they where heart necklaces and were supposed to be Christmas presents for my girls .

K
K
Kevin Bell Sr
, US
Jan 05, 2019 1:19 pm EST

My name is Kevin Bell Sr and I order three things on Dec. 13 and 14 and have not receive anything yet. So I'm trying to check on it. I been trying to call to speak to someone but no one is answering the phone.

View 0 more photos
A
A
Al Ault
, US
Jan 03, 2019 8:43 am EST

We received our order and the cup was broken. We would like it replaced or our money back. Al Ault, 5601 Co Rd 80, MANDAN, ND, 58554. [protected], E-MAIL-ault5601@gmail.com. Thank You.

A
A
Al Ault
, US
Jan 03, 2019 9:21 am EST

Broken cup

C
C
Cletus Arnold
, US
Dec 19, 2018 10:31 am EST

I have tried everything to contact these people can not track order no one will answer message and no one will answer phone I truly believe this is a scam

C
C
candice wallace
, US
Dec 11, 2018 7:51 am EST
Verified customer This comment was posted by a verified customer. Learn more

The pendent I received does not look like the one I ordered, so unhappy with this. can't even read the writing on it and is plastic covering. The one I ordered showed engraved. This looks so cheap. I would like a refund on this completely unsatisfied.

Thank

M
M
moe angelo
, US
Dec 09, 2018 3:00 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I ordered a mug that was suppose to have a dogs name under the little poem that was pre printed on it. The name was to read "Cocobean". yet the name on the mug is Buckey! r u kidding me right now?! my label even has the right name on it! my order # is gb_b84d9c5c8130b85b i think! the label is very hard to read! PLEASE MAKE THIS RIGHT!

M
M
Marybeth Lengyel
, US
Nov 19, 2018 11:45 am EST

I ordered a t shirt on 6Jun16 and today is the 25Jun16 and I still don't have it. You took the money right away this was a father's day present and I want my money or my t shirt!

B
B
bb&tsucks
Cary, US
Nov 20, 2018 5:20 am EST
Verified customer This comment was posted by a verified customer. Learn more

Product was not delivered. It says return to sender even though no notice was left for delivery. I cannot get anyone to contact me back.

M
M
Maria Fernandez Valdez
, US
Nov 14, 2018 8:09 am EST

I bought 3 necklaces from gear bubble and I need to return them there is no customer service at the number I've been calling unable to reach anyone very shady

View 0 more photos
R
R
RoxieS
, US
Nov 13, 2018 2:03 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Paid for on Nov 12th emailed several time no response no shirt. My next step is to file fraud charges against them with my credit union and local police department. Worst company ever.

J
J
Janet Mitchell
, US
Nov 13, 2018 10:10 pm EST

I ordered a coffee mug from Gearbubble on 12/07/2016. I have not received a confirmation, and have emailed the support twice. My card was charged, so I need a confirmation.

R
R
Randy Markham
, US
Nov 13, 2018 6:02 am EST

Hello, I received the Trump Innaugural Mug, but it is defective. The Color is not the white mug that was pictured in the add, its a brown mug with black letter, therefore you can hardly see anything. Please Let me know how to replace this mug with the one that was pictured in the add. I have attached a picture of it. My order # [protected]

View 0 more photos
G
G
gbudig@cox.net
, US
Nov 13, 2018 2:01 pm EST
Verified customer This comment was posted by a verified customer. Learn more

tried to cancel orders I did not make I ordered 1 and got billed for 4 three at $30.10 and one at $32.90 I want to cancel all orders. I placed a order a week ago and can't find out anything on it

M
M
milian
, US
Nov 13, 2018 6:31 am EST
Verified customer This comment was posted by a verified customer. Learn more

i order a necklace for my son. check my bank account and they charge me twice. i need my money back to my account please ty. order one item not two
whats wrong with this . i will call my back to cancel order period
i should know better give me my money back to my account

A
A
A.n.g.r.y.
, US
Nov 12, 2018 10:39 am EST
Verified customer This comment was posted by a verified customer. Learn more

Another complaint for this scam of a company. Ordered stuff a month ago, took my money, and won't respond to any or my emails asking for an update. I've heard nothing from them at all.
Finally tracked down a phone number for them to call and when you call it it says they aren't taking calls to just send them an email.

R
R
Ron Hamel
, US
Nov 12, 2018 9:15 am EST

I ordered a necklace for my wife for Christmas. I received a order# in the mail and that it was being process but that's it. Haven't heard anything else since and have sent them email after email with no response.
Don't think this company is legit...

J
J
John Negron Jr
, US
Nov 12, 2018 3:19 pm EST

John Negron order #GB_36111b8oa57534d8
Mailed to Israel Deida 39 liberty Ave. New Rochelle, N.Y. 10801
I THINK THE ORDER was placed on 12/14/16 No delivery as of 12/23/16

G
G
GearBubble
Nov 21, 2018 3:26 pm EST

Hello John,
Thanks for your message. Unfortunately, there is nothing we can do about this order, almost 2 years later. You will need to reorder if you wish to do so. We apologize for the inconvenience.

Regards,
Team GearBubble

N
N
Neckleace
, US
Nov 12, 2018 6:08 pm EST
Verified customer This comment was posted by a verified customer. Learn more

My daughter necklack did not recive I would like to have it or my money back

G
G
GearBubble
Nov 26, 2018 11:23 am EST
Replying to comment of Neckleace

Hello there,
Thank you for your message. Please email me at support@gearbubble.com and put "Attention: Nicole" in the subject line with your name and email address so that I may take care of this for you, depending on the age of this order. If the order is 6 months or more old, there is nothing we can do unfortunately.

Regards,
Team GearBubble

Learn how the rating is calculated

Write a review File a complaint

GearBubble contacts

Phone number
Website
Category