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GE Washing Machine / Extended warranty

1 United States Review updated:

I purchase a washing machine 2yrs ago at the time i purchased what i thought was a 2yr extended warranty. My washer broke down and when i called conn's i was told that the warranty had expired... Seems that the 1st year of the warranty ran along with the manufactures warranty. Conns is a rip off and will not stand by their products. Sad thing is at the same time i purchased the washer i also purchased a dryer, a new fridge and a set of mattress

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  • Va
      11th of Dec, 2007
    0 Votes
    GE Washing Machine - Not working properly
    GE
    United States
    www.geappliances.com

    I bought a ge wash machine about 2 years ago, it is not working properly. I made an appointment for service, it took about 7 day to get a service person to my house. I made the appointment for about 400 pm, because I work a delivery driver and sometimes I do not know when I am going to finish. I was told that 400pm would be fine. On the day of my service call I got home about 300pm, but too my disbelief the technician had been already been there. He left messages on my home and cell phones informing me of his status.I tried to call someone from this no. 8003861215, but when I told her of my problem her name is Ms townsend. she was very unhelpful.I asked to contact the service person, but she refused because he had cancelled the call, How can he do this when I made the appointment for 400pm and he arrived at 230pm. I asked to speak to a supervisor, but was told that there was no one above her. That was not what I wanted to hear,sorry was he word she used, but it sounded scripted she did not try to help in any way. She told me to call a local repair person to accommodate my schedule, again great customer service. I know you t ge are a large company, however I am very dissatisfied with lack of service and poor attitude and your washing machine. Please help me to get some customer satisfaction because You have lost me...

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