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GE profile refrigerator / Refrigerator out food lost and poor customer service

1 2554 Crooked Lake RoadHowell, MI, United States
Contact information:
Phone: 5178619475

We purchased a GE Profile Refrigerator around 2007... The refrigerator never kept a consistent temperature ... Fruits and vegetables froze in the drawers other foods spoiled... Constantly threw out food... Repairman would come and fix this and fix that never completely resolving problem! Finally GE gave us $700 on a new GE fridge... We have had this one for 4 years... Same problems... Same stories from Customer service... We have been without a refrigerator for 2 weeks...GE sent a repairman out... He said it was the fan motor tried to charge us $300 for coming out... Customer service called us said they would give us $100 to cover food lost... Really? After 4 more years of throwing out food! They would send a repairman out to replace fan motor ! Another week and he calls the morning he is supposed to come out and asks if we received the part in the mail... No we did not! Of course he has to order part which will be another week!! This has been totally crazy ... I would say that GE knew all these Fan motors were bad, why did they not volunteer to replace them to begin with? Poor service!!!i would like a full refund on this fridge... I will never buy another G E refrigerator! Give us the full price of fridge so we can get a fridge that works properly!

Li
Aug 5, 2015

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