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I recently purchased 6 new GE Profile kitchen appliances for a comlete re-model project. I made my buy decision based on "recommended buy" notations from a well known consumer products rating group. I have had problems with 4 of the 6 appliances. While GE has fixed or partially solved several of the problems, I'm told there are several that I will just have to live with. I would caution anyone to dig deeper before buying any of these GE appliances. The GE attitude is unacceptable toward fixes. I would not again buy any GE appliance.
Just bought a Marathon Water Heater (GE product) and found out it was defective after having it professionally installed. Had to have it uninstalled and reinstalled after the drain valve was replaced and could not wait for Rheem to figure things out about what was needed. My basement was flooding! I am out several hundred dollars in repair costs as a result. Returning it was not an option because it would have cost me more money to do that! Rheem warranty team says they will only pay for the part. What a crock. Considering filing a small claims lawsuit about GE in Wisconsin. Wonder if that would get their attention.
I have a refrigerator from GE that has a horrible noise when the refrigerator goes into its cooling cycle. The motor makes a noise that you can hear all through the kitchen. GE has sent out a tech 3 times to fix it, and it makes more noise now than ever! Their techs cannot even fix their own equipment. They also didn't do anything to prevent my refrigerator from having the water line freeze up! Instead they want me to pay 40$ for a heater part to fix their poor design which has been plaguing them for years. Buy a whirlpool instead! All of my whirlpool appliances have had very few issues and my refrigerator worked for 11-12 years without one single hookup! Washer, Dryer, Dishwasher, and Stove are all still kicking! GE products suck!
We're truly sorry to hear of the difficulties you have had with your GE oven and refrigerator. Please email the details to us at eResponse@ge.com and we'll be happy to review your situation. We look forward to hearing from you. Thanks.
In 07' I bought the GE Profile gas stove with the double oven and the GE Profile fridge with the double freezer drawers on the bottom. The oven temperature is 50 degrees lower when baking and the convection bake is about 75 degrees lower then it gets set at. If you open the door, the temperature cools very quickly. My sister bought the electric version of this and has the same difficulties. My refrigerator never evenly cooled. Produce freezes in the drawer even when it is adjusted to the lowest setting. The freezer never stays frozen it defrosts and then freezes. I have lost a ridiculous amount of food and I'm sorry that I ever bought these products.
Mr. Ponder, We're sorry you're having so much difficulty with your clothes washer. We also apologize for not being clear with our previous messages. Please send an email including the details of your situation (model, serial, date of purchase, name, address and phone number) to our email address eResponse@ge.com and we'll be happy to review your situation further. Thanks, GE
The GE cloth Washer I bought new in April had the counter weight fail off it. I called GE and they sent out a tech who replaced the motor and remounted the counter weight. I signed all the paper work and started a load of towels. the counter weight fail off before it finished the wash cycle. I call A & E the sub tech you sent to my home and I was told I had to call GE. When I called GE I was put on hold for about 8 minutes. when the operator returned m line I was told to call A & E back I call A&E and was told they were not making appointments tonight to call back in the morning. When I called back I was told to call GE again. at this point I got in touch with Carolin. She was going to look into just getting me a new washer but she had to get in touch with the tech that was org. tried to repair the washer. and get back in touch with me on Monday last Monday. 11-2513. I called back on Monday I used my case # and I never got a call back so I callback and got in touch with any one at GE. The new operator informed me ( I was called back on Monday ) and the A & E tech never call back to GE and that A & E would not have to call GE back (witch I thought as funny.) So now I'm going to take a 2nd day off work to let the A&E tech try to fix the washer again and I would like for him to have the parts he needs with him so that I want lose and 3rd day of work.
now what I was asking on face book and her with out my story are you having more than just my washer falling apart or are others having the same trouble?
Hi Everette, We're truly sorry you're having an issue with your washer. Please email the details to us at eResponse@ge.com and we'll review the situation. Thanks.
Is GE having trouble with the top loader cloth washers counter weight falling off?
hello my Ge fridge has had so many people out to fix it since 2008 No on can figure out how to fix it You can check the dates and see how manny people since 2008 have been out and I have lost food every time I am not again waiting another whole week for another repair man through the ge (assurance) warranty program.They wehere here in the am and just put coolant in it.They do not know what to do this is wasting so much time and has been a lemon all along. I wait once a week.Every years since I had this there has been major coolant problems they just left and it is not cooling down. I do not want to loose any more food
OUR MICROWAVE CAUGHT ON FIRE AND WE GET AN GOODWILL CERTIFICATE
Redemption Status Pending Funding
Case ID [protected]
Sales Receipt Provided No
GWC Issue Amount $110.00
Certificate Issue Date 3/14/13
Rebate Number [protected]
Certificate Number 359269
Certificate Mail Date 3/14/13
Certificate Expiration Date 6/14/13
Check Number - Mail Date Check has not been issued
Check Amount
I got one of these Goodwill Certificates and after waitibg weeks I get the same message as you "Mail Date has not been issued". So whats up with GE, . Did you ever get your check for the $110.00
I'M waiting for a check for $300.00 for a Dehumudifier that did not work.
Did you ever get your rebate check?
My Microwave died and I got a $155.00 Goodwill Certificate. What a misnomer! I have spent an entire morning on the phone listening to music, hearing lists of places that I should press a number to contact, or on the rare instances that I talk to a human, am told that I am talking to the wrong person. Then I am given another phone number to call. If they spent more time with manufacturing than customer service runarounds, maybe their products will be better. If anyone ever gets the money from goodwill certificates let the rest of us know.
OK, so I did not get my money yet but I found the number to call. After several hours, I got a person who thought about it and suggested that I call Consumer Relations [protected]. That is who and where to call. If I don't receive my check in two weeks, I am to call back. Keeping my fingers crossed.
I'm sorry to hear about the difficulty with your GE appliances. If you can email us at eResponse@ge.com we'll be glad to check into this for you. Please include details such as model, serial numbers, name and address. We look forward to hearing from you. Karin with GE
We also bought all new GE Profile appliances when we remodeled our kitchen. From Day 1, none of them has worked satisfactorily. The microwave takes 4 minutes to boil a cup of water while my 17 year old Panasonic does it in under 1 minute. The oven on the range takes forever to heat up and opening the door for even 5 seconds results in a 100-degree drop in temperature. You have to cook everything 50% longer than the recipe calls for. I will never cook chicken in the oven as it never gets done. The refrigerator is on its third icemaker and all of the drawers are falling out and jammed. I'll never buy another GE product and after this experience I won't fly in a plane with GE engines.
My husband and I did a whole kitchen remodel about 5 years ago and I am SO SORRY that we purchased all GE Profile products. We have now repaired all of the appliances. First the microwave had to have a $200.00 repair, which they refused to pay for. Next was the refrigerator, a wire was loose, and we went through 5 repairmen before they thought the wire was fixed. Next the stovetop had one end break off during installment, again refusal to pay for these two problems. We had to replace the stovetop with another GE. Next the dishwasher went out, and almost burned our cabinet because it was so overheated. At the same time, the refrigerator went out again. We were told this time, that the fan that took the hot air out of the freezer and blew it out and the assembly had to be replaced to the tune of $600.00!
This time, I blew up, all of these appliances are less than 6 yrs old, and we have already paid out over $ 1, 500.00 to repairmen! The dishwasher could not be fixed b/c it burned thru the main drainage and electric lines. We had to purchase a totally new one and it was NOT a GE. Instead we purchased a Bosch. Who cares, we the consumer does, especially since we paid over $8, 000.00 to begin with! I will never as long as I live purchase another GE product. The biggest thing is they are trying to fool us with this "American Company" BS. The products are made in KOREA, go figure.
Mr. Kane, this is Vikki with GE. I regret to hear of the difficulty you have experienced with your GE Profile appliances. Please email the details to our team at eResponse@ge.com and let us see how we can assist you.