GE Online Services / No personal contact with authority
I tried through two different pieces of correspondence to clear up a problem. Both times I received a FORM letter saying the same thing even though my request was different each time. There is no way to contact anyone except through the company's customer service toll free line. None of the customer service representatives have any kind of authority and when you ask to speak to a supervisor - there doesn't seem to be one. I will NEVER deal with this company again.
I had a zero interest for 12 months deal and each and every month I paid in advance of the due date on-line. Never a problem, until I made my last payment. For some reason they claimed they never received it, so they hit me up with all of the interest ($260 worth) at once and while I was trying to resolve it they tried to hit me up with interest and late fees. I mailed a lengthy letter asking them to remove the interest as I had clearly felt I made the payment via on-line like every other month. I even took a photocopy of my checkbook showing where the payment had been deducted by me. It was extremely frustrating not to be able to speak to anyone but the regular customer service reps and then getting those two form letters ---- talk about lack of personal customer service. I've never experienced anything in my life.
It's the last time I ever deal with GE and because of my experience I will NEVER purchase anything that GE sells. As far as I am concerned, if you can even communicate and get a personal response back its a company that doesn't care much for customers.