GE Monogram Refrigerator / Total dissatisfaction!
I am writing this letter to advise the public on my dissatisfaction with the purchase of a 48"GE Monogram refrigerator.
We built a home in Draper, Utah and moved in on May 5, 2005 . We had all GE appliances, including a 48" Monogram fridge. In the beginning of August of 2005 we found the fridge had leaked al over our hardwood floor in the kitchen. We had purchased the extended warranty. After a few tries the insurance paid for the damage and the GE repairman changed the icemaker and so it seemed that things were going to work now.
Exactly a year later, on August 22, 2006 we found that there was water leaking in the basement ceiling and all over the kitchen floor. This time the damage was a lot more extensive. We have been trying to get the repair to the damage and the fridge since then but the GE services have been a total disaster. Since it's been 2 months now there is mold growing under the hardwood floors. I must say that besides the outrageous cost of this fridge and the poor perfomance, GE has really failed in it's customer service. Even one of the installers that came to try to move the fridge said that I should get a new fridge, since it was the second time that the same thing happened.
I will not be purchasing a GE product again.
Sandra, a totally disastisfied customer