Menu
GE Money Bank
GE Money Bank Customer Service Phone, Email, Contacts

GE Money Bank
reviews & complaints

www.ge.com
www.ge.com

Learn how the rating is calculated

3.2 317 Reviews

GE Money Bank Complaints Summary

175 Resolved
142 Unresolved
Our verdict: While GE Money Bank has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
Verified
The authenticity of the customer service contact information for GE Money Bank has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of GE Money Bank. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

GE Money Bank reviews & complaints 317

Sort by:

Newest GE Money Bank reviews & complaints

ComplaintsBoard
T
12:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

GE Money Bank PROMOTIONAL PAYOFFS

HAVE A CREDIT CARE THROUGH CARE CREDIT/ GEMB HAD A TOOTH FIX IN 2008 AND HAVE BEEN MAKING MY MONTHLY PAYMENTS, NOW SUDDENLY 2010 THEY HIT ME WITH PROMOTIONAL FEE'S AND ARE REPORTING TO CREDIT BEAURE THAT I HAVEN'T PAID ON TIME, WHAT THE HELL I'VE PAID WHAT WAS ON MY BILL EVERY MONTH AND STILL MY BALANCE STAYS WHERE IT IS AND NEVER COMES DOWN. SHOULD I CONTINUE TO PAY AND LET THEM SINK ME FINANCAILLY? RUINING MY CREDIT? HOW DO I GET OUT OF THERE GRASP? LAW SUIT? CLASS ACTION SUIT? CAN ANYONE HELP?

Read full review of GE Money Bank and 3 comments
Hide full review
3 comments
Add a comment
S
S
sazmoha
, US
Aug 24, 2011 1:37 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My situation is different but unfair. I had a promotional interest rate, but when the economy tank so did our small business. My husband and I are on social security and our additional income changed drastically and I asked for a reduced interest rate and paid the late (1) payment. I was told to make payments on time and I must speak to someone else to arrange for a lower rate. The main problem is they now want me to authorize post dated payment on the phone, instead of how I paid through online banking as before, each month and call every 2 hrs. starting at 8a until 8p Mon - Sun. I have a problem with that and CS reps determined to get a commitment by phone and my routing and check account number.

M
M
Mcneillmama
Asheboro, US
May 21, 2011 1:56 pm EDT

Bait and Switch tactics by GE Money Bank. I paid off the promotional balance on time, in full to avoid late payments and the interest. GE Money Bank rejected the payment. I didn't know they rejected the payment until I received a "courtesy" call from them stating I had missed a payment. I knew that was incorrect. I called their CS number. The CSR was an idiot. She told me GE Money bank does not accept payments from health savings accounts (money is money). When I asked to speak to someone in charge, she hung up on me. You don't hang up on me unless you want to hang yourself! I immediately called my bank. I was informed by my bank that HSA is a tax term and has nothing to do with types of funds. Money is money. So my bank made another money transfer from the same health savings account with the same information I provided GE Money Bank/Care Creidt the first time on 04/14/11. I paid off the entire card using the same account. This time GE Money bank took the money. So they essentially lied about not accepting money from a HSA. I got yet another communication from them this time from an office in Rapid City, SD. Their corporate specialist, Darcey Segatti West, is still maintaining the lie in writing stating, "Unfortunately, GEMB does not accept payments from a Health Savings Account submitted as a debt; therefore, the payment was returned." She is full of crap. If this is true, then why did they take the money transfer from my bank the second time? GEMB better accept the payment from my HSA because that's the only money they are getting from me. All my money is tied up in that account. It's a checking account just like any other checking account. The company has offices in FL, OH, and SD and probably elsewhere. This is another tactic to keep the consumer running around in circles. I have filed 3 complaints with the BBB in FL, OH, and SD against this company. I told GEMB that until they admit they were at fault my complaint against them with the BBB is not closed and never will be. And now my complaint against them is online and a matter of public record. Please send any communications regarding this unethical company to tmcnei50@yahoo.com. I have also formed a group on this website called GE Money Bank/Care Credit complainants. It a class action law suit is in order, it would be helpful for everyone to ferry their complaints through the group thread. Also save all documents you received from Care Credit and copies of you bank statements. Factual information with written evidence is always best

M
M
MR_PERFECT
BIBB, COUNTY, US
Mar 10, 2011 7:08 pm EST

You must show proof that you paid on time each month before any late fees would have occuried, or by the next month, each payment you sent in would only cover the late fee payment of the month before,
so you would have still missed all your payments. When the promotion period is ending, you must of have paid the balance in full, minus the minimal payments you were making, or you would owe all the money plus interest that would have occuried from day one on the full balance. Burden of proof lays solely on you to prove and not the company. That is the law.

ComplaintsBoard
K
12:53 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

GE Money Bank payments not credited

I just spoke top "customer service" on GE money bank because m August payment of 3times the required amount did not post on my billing statement and they charged me a $25fee for not making an August payment – the amount due was $43, I paid $150. The first person I spoke to said it was because my July payment was late – they received it and posted it 4 days later; after my due date. This is of course my fault. She transferred me to s supervisor – all her own idea – who may be the snottiest, rudest, most obstructive woman I have EVER spoken to – and I used to do telemarketing. The fist thing she said – I am not kidding – was “Why exactly did you think you needed a supervisor?” It got worse from there. The jist of it – if I get this right – is I was charged a late fee for paying early; they will NOT credit overages as payment until the end of the billing cycle so it oes not appear on my statement; you cannot have an updated statement (the automated phone message says you can); and I cannot change due date so I can actually pay the bill in a timely way for me instead of having to artificially delay my payment until their due date to avoid a late fee (?) I have to receive the bill - hold the bills for at least a week - then pay it or it will credit to the previous billing cycle and I will get another late fee. Even thi-ough I am paying two and three times the amount due, the compnay will charge me a latepayment fee every month my payment is not posted - on their end - on the 7th or 8th. I could not find out what happens if those dates are on the weekend. This appears to be a deliberate attempt to collect fees and feels fraudulent.

Read full review of GE Money Bank and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
M
M
Mcneillmama
Asheboro, US
May 21, 2011 1:08 pm EDT

Bate and Switch: The same thing has happened to me. I paid off the promotional balance, on time with money drawn off my Health Savings Account on time-in plenty of time to not incur the interest on the medical bill. They rejected the payment without my knowledge. About two weeks after I paid off the bill, I get a "courtesy" call stating that I had missed a payment. I was flabbergasted. I called the company. The customer service rep was an idiot, telling me that GEMB does not accept payments from Health Savings Accounts. When I asked to speak to a supervisor, she hung up on me. You don't hang up on me unless you want to hang yourself. So I have filed three complaints to the BBB. GEMB also conducts business in multiple states, so the consumer doesn't know who to deal with. I have had communications from them from FL where you send your payment, to OH where you send in complaints that fall on deaf ears, and now from some woman in SD(Darcey Segatti West, Corporate Specialist, Consumer Relations). The latest communications I received from GEMB states, "unfortunately, GEMB does not accept payments from HSAs submitted as a debt" even after I called my bank. My bank told me that I can use the money in my HSA to pay off any bill I want. The designation HSA is only for IRS purposes, not GEMB's purposes. It's simply a checking account. Money is money. My bank resubmitted with the very same account information I sumbitted to GEMB on 04/14/2011, and GEMB took my money from the very same account I used the first time. So which is it? Do they accept money from health savings accounts or don't they? This is just another example of greedy credit card companies engaging in unethical billing and collection practices, trying to stiff the consumers. I am warning everybody, "Do NOT get talked in to using a GEMB card to pay any doctor or dentist." It isn't worth the harassment. Medicaid patients don't have to even pay a copay if they don't have the money, so why are working class consumers being forced in to contracts with companies like GEMB? To Mary K: GEMB doesn't have to cancel my card, I cut the blame thing up and threw it in the trash!
Please send my any email communications to tmcnei50@yahoo.com if you have any more hassle from GEMB. I think a class action law suit against the company is in order mys elf after reading that suggestion on this board. Apparently, GEMB is engagin in unethical billing and collection practices across the board. I will NEVER use that card again and stick with my own money market account at BB&T, a bank that I trust and knows me.

J
J
jetretry02009
box elder, US
Sep 18, 2010 7:15 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

look, its not that were intentionally wanting to charge you a fee and its not because its "early". Every credit card company has a billing cycle. If you send a payment for "may" for example but its still "aprils" billing cycle, its going to count as a payment for april not may, even if you already sent one for april. So its essentially as though your sending a second payment for april. It is not uncommon for people to do it that way. Some people are able to pay more on their loans some months then just the bare minimum. This allows them to do this. Most companies that roll over extra payments to the next months payment are companies such as if you have a car loan, theres a good chance they do that. A private label credit card though does not roll over payments. Its understandable that you may not have known this, but the problem is when you call in and get upset instead of letting us educate you so it dosnt happen again, you end up not helping matters because you dont listen so everything we tell you goes right over your head so you end up doing the same thing the next month.

ComplaintsBoard
E
1:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

GE Money Bank Missing Payments/Fraudulent Late Fees

I have had a Sam's Club credit account for years, and never had a problem. I had online bank set up to make payments on time, and it was a successful relationship. Sam's Club at some point turned over their credit to GE money Bank. The first sign that something was going wrong was late last year (2009) and early this year (2010), when I received a series of late charges. GE Money Bank is impossible to contact, but I finally was able to figure out that they had changed the due date at least twice in a period of a few months. I fixed the problem by setting up two payments per month, and everything was going along okay until June, when I received a series of collections call messages. When I finally connected with the collector, I told him repeatedly that I had made my payments. After he finally realized that accusing me of being a deadbeat and pressuring me to give him my bank info so that they could raid my bank account wasn't getting him anywhere, he looked at my account and discovered that they were posting my payments to an inactive account number. Apparently when you report a card missing they give you a new account number that is not printed on the statement or communicated to the customer in anyway. After about 45 minutes on the phone, and speaking to a supervisor, they finally agreed to post the payments correctly and credit back the late charge and interest. This activity was reflected on my July bill. They posted only one of my June payments, but I thought that would show up on my August bill, so I let it go.

When I received my August bill I had no payments posted (there should have been 5 payments because I made 1 in June, and 4 in July), and there was a late fee, interest and they cheerfully informed me that I had "triggered a Penalty APR" so they were increasing my interest rate.

I called their automated customer service (ha!) line, where you cannot reach a human being if you have a problem, and was stunned to find that the last payment they showed was 5/27, so they were not even giving me credit for the June 9 payment that was on the last statement!

So right now I have a total of 7 payments totaling $850.00 that my bank shows as cleared that GE Money Bank is apparently using for a trip to the Bahamas or something.

BTW, one of the menu options on the automated line is "missing payments, " so you know this has to be a big issue with this company. Seriously, they have such a big problem with missing payments that they have to have specific instructions with a special PO Box to handle their customers' complaints in this area on their automated line? Most companies just have a "billing inquires" option.

Read full review of GE Money Bank and 1 comment
Hide full review
1 comment
Add a comment
I
I
I. Simpkins
Farmington Hills, US
Dec 01, 2010 6:09 am EST

Thank you for sharing you experience and comments regarding GE Money and Sams Credit. I too, as you, have recently had problems as never before with my Sams account now serviced by GE Money.
My problem was NO STATEMENTS. Fortunately I am pretty good at remenbering payment dates for my accounts. In this case I noticed I had not received my Sams statement for the billing period of Aug-Sept (2010). I usually go into the store to directly pay my account which I did at this time, and informed them I had not received the current month statement. Customer Service then put in a call to billing which I discovered was GE Money. As I informed them of the problem, the woman I was speaking with was extremely rude, told me there must be a problem with my mail, a duplicate had been sent out as requested, although after finally speaking with a billing manager he found no record of a duplicate statment ever sent as I had requested.
I have read with disgust too many complaints against GE Money. I find I am now encountering similiar if not the same costly problems as many others.
I plan to cancel a certain account long held account that is serviced by GE Money because of their practices, closely watch another and document my complaints accordingly.
Thanks for your comment.

ComplaintsBoard
J
1:51 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

GE Money Bank Brutal, Ruthless, Satanic Practices

GE MONEY IS THE WORST COMPANY TO DEAL WITH. Don't make the mistake of financing anything through these jerks. I was 2 days late on a payment and was harrassed and barraged with phone calls EVERY HOUR. It would be a different person. At one point I stopped answering my calls. I did talk to someone and told them I would have my payment by the following day and to please stop the harrasing phone calls. NOPE-the calls kept coming. Then when I picked up out of frustration, the one ### said "is there any reason why you're not paying us"? Yeah, Einstein, it's because I don't have the money-I had just started a new job and the company messed up my direct deposit. To which he responded" Do you still have the motorcycle you bought wiht Ge Money? how are you liking it?" I told him that he is welcome to come and look at it and maybe even touch it. Beyond that, I would rip his ###ing head off and feed his remains to my pitbulls. Of course this one time I was late, the finance charges went up and as did my monthly payment. I'm convinced Satan created this company because they are ###ing evil.

Read full review of GE Money Bank
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
7:15 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

GE Money Bank Debt Collection Aggression

Ge Money demonstates unethical and ruthless business practice

The evidence speaks for itself

Check out this site for detailed info on GE Money's track record

ASIC acts on GE Money’s insurance and debt collection practices
http://www.australian-real-estate.net.au/investing/2008/05/30/asic-acts-on-ge-moneys-insurance-and-debt-collection-practices/

GE Money’s consumer complaints mount
http://www.australian-real-estate.net.au/investing/2008/07/01/consumer-complaints-about-ge-money-mount/

ASIC helps Australian consumers understand new credit laws
http://www.australian-real-estate.net.au/investing/2010/07/26/asic-helps-australian-consumers-understand-new-credit-laws/

The more consumers that can access reliable information in a timely manner to better

Consumers should be able to research finance companies first before making a decision to apply for a finance product.

If consumers can see that GE Money products have distinct disadvantages, that the customer service is poor, the interest rates higher, and the debt collection process is very aggressive and damaging for the consumer it is more likely that consumers will not take up GE Money products.

Loss of business for GE Money and lower profits will really make an impact against GE Money

Hit GE Money financially and make a difference

Spread the word about GE Money complaints

GE Money’s consumer complaints mount
http://www.australian-real-estate.net.au/investing/2008/07/01/consumer-complaints-about-ge-money-mount/

Read full review of GE Money Bank and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
B
B
bigwavegabe
,
Mar 23, 2008 11:01 am EDT

They S...U...C...K... Working in customer service myself for 10 years and 2 years in banking, I can honestly say that GE Money handled my concern/call horribly. I was so frustrated that I ended up closing the account that second. Their "supervisor" was un cooperative, rude, and did not have any interest as far as keeping me as a customer and saving my account. She alone was the reason that I closed my account. I have told everyone I know... If you want a credit card/loan... Don't do it with them!

L
L
liz
,
Apr 17, 2008 12:09 pm EDT

GE Money Loans lures you in with the promise of low rates and helping you consolidate debt. They tell you what you want to hear on the phone and then they rape you with high interest rates and say you pay late when they confirm that you do not if you speak to them. They are a poor representation of their parent company and should be ashamed of the way they treat their customers. The MA Attorney General has several complaints on file but not enough to do a formal investigation - if you write to them - it will help us get a formal investigation going! Help us wipe out this awful company and see if the consumer can't win this ugly battle!

ComplaintsBoard
P
3:01 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

GE Money Bank Promo interest/ expiration notification

We bought a Bed, Mattress, Pads, etc. from Sleepy's in Nanuet, NY...there was a 18 month no interest Promo, when you opened a Sleepy's Credit Account... there is a small block space on the statement, which tells you the Promo is ended, but it hardly is noticeable and does not get your attention..I missed the cut-off and the next month all the interest was added to my balance...I paid the entire balance immediately, thinking they might waive the charges (why would I not pay the $353.81 balance to avoid the $378.20 interest charge...) There was no attempt to make the Expiration stand out, and I'm sure they hope you miss it when looking at your statement, so they can charge you the interest...GE wouldn't waive the charges, Sleepy's couldn't intervene on behalf of the Consumer...so I'll pay the charge off and shred my Sleepy's Charge Card...Beware the small print, and read your statement entirely when dealing with GE Money Bank...Don't expect any extra help like large PRINT, or red lettering to get your attention...They're hoping you miss the Cut-off date, even if it's only by a matter of days..

Read full review of GE Money Bank
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
7:36 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

GE Money Bank Bait and Switch Credit Card

Through a program through Cartier - I purchased an engagement ring for my fiance. I put 25% down (was willing to write a check for the full amount). The Salesperson told me of a RED program that allowed for no interest or payments for one year for the balance. I assumed the credit card company GE Money Bank did this program to source high net individuals and agreed. I received a couple statements, which based on what I signed up for, I assumed were account statements saying I owed zero balance and expected to pay the entire "loan" off within 12 months. About a month and a half ago, I received another type of envelope from the GE Money Store and again ignored it. Today, I find yet another note from the GE Money Store and it says my account is DELIQUENT? What? Turns out, the GE Money Bank store had me sign up (through Cartier) for a completely different program. This program is 0 interest BUT requires a 3.5 % payment of the balance monthly. So, I pay the amount due IN FULL. Call the GE Money Center to complain about the "switch" by THEIR representatives or affliates and ask for reimbursement of the penalty fees. Done. I am happy...the last thing I ask is "was their a bad credit report filed" because this is not my fault...this is a completely different product than what I was "sold" by Cartier...(Cartier agrees by the way and have CANCELLED the Red program with GE Money Bank). The answer, predictably is Yes..they filed a negative report...and sent me to a Manager who heard the above from start to finish. To make a long story short...he agreed I sold on a program incorrectly, agreed that I paid any and all due once I knew of the problem, agreed that I had a right to be frustrated but REFUSED to take back the Bad Credit notice. This is as blatant consumer abuse I have ever seen in my life. Its predatory and simply wrong. He told me to talk to Cartier (who again fired GE Money Bank) about it...but agreed it was GE Money Bank that filed the bad credit report and only they could remove it.
Cartier is working with their New York office and will work with me to get GE Money Bank to do the right thing..but how a "customer" can be blamed for simply bad behavior and misrepresentation of a product (bait and switch) - who paid in full the day he found out (I could have insisted I didn't owe them anything until the end of the 12 month period)...is just sad and pathetic. I will be writing my Congressmen/women, US Senators, and the FDIC with regards to the above...I am so upset about being taken advantage of...do the right thing...and end up getting blamed for a situation created completely by supposedly two credible institutions.
GE and GE MONEY BANK should be ashamed of themselves...I am selling all of my stock tomorrow and tell this story everywhere I go.

Read full review of GE Money Bank and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
H
H
hate.g.e.money
Ridgely, US
Jul 28, 2010 3:58 pm EDT

I hate GEMoney with a pation. They don't want to work with you and they WILL not reduce your interest rate because they say it is non-negotiable! Do not do business with this company! Read your contract! Pay it off before the 12 months or you will pay an additional $1000.00 on a $2000.00 purchase and they will charge you $100.00 a month after that in interest alone! Be careful with this for Empire Today! Interest free financing for 12 months means exactly that. I understood that part but it was that after I paid it off they would not even consider bringing the interest rate down to be able to use their card in the future. It will sit open on my credit as a $0.00 balance credit card from now until doomsday! Awful company!

D
D
DealSearch
Long Beach, US
Jul 28, 2010 3:48 pm EDT

I totally agree with this customer. I have got almost the same experience -- paid in full every month and fined for over $800.00 as late fee in the last statement. When I talked to their representatives and managers, they behaved like they had no training at all except belittling their customers. The people there are cold-hearted.
My advice: if you want to know what highway robbery is, keep your business with them. If you do not want to be their prey, cut off all your accounts with them as soon as you can.

D
D
DealSearch
Long Beach, US
Jul 28, 2010 3:42 pm EDT

I got the same experience with you -- paid in full every month and the final statement asked me to pay over $800.00 extra fine for late fee. ) The GE Money's representatives and their managers were really cold-hearted. (They do not sound like to have any training except to belittle the customers.)
My advice: if you want to know what highway robbery is, keep your business with GE Money. If you do not want to become their prey, cut off all your accounts with them as soon as possible.

Valemmons
Valemmons
Little Rock, US
Jul 20, 2010 10:48 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Although it won't help your credit score you can send a letter of dispute to the three major credit burris equifax, experian and trans union to have a note put on your credit report about this account so that when you are looking to apply for anything in the future they wil see that it wasn't you not paying your bills.

ComplaintsBoard
C
10:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

GE Money Bank Credit card interest keep increasing

I enrolled online through Peachdirect.com for their Credit Card which turned out to be GE Money, well I have been in great standing since I open this account. Then Peachdirect.com after one year went to a different Credit Card company, but I still have a balance on this account so I close it. GE Money bank keep increasing my interest rate and when I call their customer service in some foreign country keep refusing to lower my interest rate. My other Credit Card company have all been helpful but not GE Money Bank. I thought GE Money Bank was an American company but not in the business of helping American Credit Card holders. They are killing me...

Read full review of GE Money Bank
Hide full review
ComplaintsBoard
P
1:06 pm EDT

GE Money Bank Bunch of thieves

SO I had a GE care credit card for a while now. not only did they tell me it was a year at no interest, but they FORGOT to tell me it would all be deferred! so in one month from may 8 to June 9, they charged my 3, 600.00 in interest. I asked them, no I begged them to work with me and "forgive" some of that interest and those egotistical a--holes said sorry we can't do anything for you. DO NOT DEAL WITH THESE PEOPLE...DON'T DO IT. 27%interest, get the heck out of here. IF you have this card, pay it off ASAP because they will hit you HARD for the interest. I will NEVER EVER buy from GE again. we need all new appliances, LG here we come, I will never have anything good to say about GE, GE Care credit, GE appliance...they can all go to ...YA, I AM PISSED OFF CUSTOMER!

Read full review of GE Money Bank and 1 comment
Hide full review
1 comment
Add a comment
M
M
Mastedon2
All BLACK Houston, US
Apr 19, 2012 2:16 am EDT

Extremely high, USUARIOUS interest rates.
Unfortunately, they say they can change it any time they want in the contract.
Ive been burned by them too, and will never owe another penny to them, nor will anyone I know.

ComplaintsBoard
K
3:04 pm EDT

GE Money Bank Its no wonder our banks are in trouble with people like this running things

I have a walmart credit card with a $300 limit. We have had some financial problems and it has gotten with late fees and finance charges up to $511.54. I just closed a retirement fund and decided to call GE. Money Bank today to talk about doing a payoff. I was offering to pay $400.00 today to get this paid off. I was told by Mr.Daniel Mcneel the supervisor that he would take no less than the $511.54. That we were in their payment plan for $20.00 a month. I stated that at $20.00 a month that it would take 2.5yrs. to pay off. When I WOULD BE GLAD TO PAY $400 TODAY. HE {Mr.Daniel Mcneel} refused and hung up on me.I hope GE MONEY BANK, WALMART AND ALL Big companies see what type of practices their supervisors are doing. I thought we were suppose to get our debits paid off.Not stay in debit. I believe I will contact the Attorney General and The White House.Its no wonder our banks are in trouble with people like this running things.

Read full review of GE Money Bank and 1 comment
Hide full review
1 comment
Add a comment
H
H
hiddenidentity
, US
May 29, 2010 3:06 pm EDT

I happen to work with Mr. McNeil he would never hang up on one of his customers and the funny thing is he is one of the nicest people i know the only way we are able to "hang up" on a customer is if they are being irrate. which in this case your trying to make yourself sound like the good guy here when there is obviously a certain amount that you have to pay and i feel it is very immature of you to lie about something like this to TRY to hurt someones feelings (or whatever it is that you were going for).

Obviously the account had been figured down to the settlement amount of that 5 hundred some dollar amount. Just because you say you want to pay $400 dollars doesnt mean that you get your way (once again proving a point of immaturity).

I think you needed to go and pay the amount that was settled on and maybe try paying your bills on time. And no im not trying to be rude here im just trying to get the facts out to to public. If you charge up a credit card dont you think you should pay for what you bought? i mean that seems like common sense to me. And sure if there were late fees and finaince charges put on your account it is YOUR resposibility to pay for YOUR mistakes. You cant expect to thing free in life.

When you get a credit card there is a contract you have to sign and obviously the majority of the people that have one dont read it. Thats fine but when things like this happen you can not blame the company nor the employees for your mistakes.

ComplaintsBoard
H
6:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

GE Money Bank Non Compliant toward request

I am so glad I am not the only one to hear that is getting screwed by this company. One day, I was lazy enough to not drive to my nearest Lowe's store to pay off the bill. Instead I went online to pay the bill and the complete run around in order to pay bill off. I got so discouraged that I decided to drive and pay it off. Since that day, I have never (again) received a payment through the mail. I have always received a bill in the mail (up until around March of 2008). I constantly get calls from the company asking to call the 800 number because it is very important. When I call the number, I get an answering machine and that's it. I have tried (on numerous times) to get these people to continue sending me a bill, but this request has gone unanswered. I called and spoke to "Paul" about the situation and he insisted that I make a payment over the phone, to which I said that I didn't want to. He told me about how much I had to pay because I don't know how much I owe them and he hung up on me. WTF! I don't know who to contact, but am ready to join a potential class action lawsuit. First time I have ever had to put up with a problematic company and hopefully the last.

Read full review of GE Money Bank and 4 comments
Hide full review
4 comments
Add a comment
A
A
ALICE
,
Apr 19, 2017 4:57 pm EDT

Me 2, just called them and canceled my card. i will not put up with crap like this. I will pay them the balance, one time use and be done with them.According to them some one misspelled my address when I opened it at the store. If I had not called I would soon have a service charge. The post office rejected the letter as they put the physical 911 address along with the misspelled town. I will NOt fool with people who cannot perform business in a professional manner

G
G
GECapitalCares
Tempe, US
Nov 22, 2013 12:25 pm EST
Verified customer This comment was posted by a verified customer. Learn more

**To expedite a response, please provide Reference code DM 112213_cb_GSpring**

I’m sorry you have experienced issues with your GE Capital Retail Bank account. We would like to try and resolve your concerns. Please email me at gecapitalcares@ge.com with your name and phone number. A member of our consumer advocacy team will call you to assist.

For your security, please do not include your account number in your email.

Regards,
Nicole
GE Capital

G
G
G Spring
Ocean Isle Beach, US
Nov 20, 2013 7:32 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I am getting the same calls . They come morning, noon, and night 7 days a week! I am not late nor have I ever been late to pay the bill. I truly believe this is a scam to get my information. How can I get these calls to stop. I get them 3 times a day!

J
J
Joni B
Sheffield, US
Feb 02, 2013 4:05 pm EST
Verified customer This comment was posted by a verified customer. Learn more

They call me multiple times a day and when I answer, they hang up. One time, a woman said, "Hello, Joni?" and I said "yes" and she hung up. My Lowe's payment is late because I was the victim of identity theft and my credit cards were stolen, along with my SS number. So this thief has been using my credit cards and SS number. I have explained to Lowe's what happened and why I am late and how I am trying to fix this. All I get is hang up calls. They call me at least 10 tiems a day.

ComplaintsBoard
W
6:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

GE Money Bank FRAUD PROCESSING

I SENT A 25.00 PAYMENT IN 14 DAYS AGO, IT WAS PROCESSED AS A 75.00 CHARGE AND COMMITTED FRAUD TO MY CHECKING ACCT CAUSING, 5 OVERDRAFTS, 2 RETURNED CHECKS.
AFTER ALL THE RUN AROUND ALSO TELECHECK HAS A 7-10 DAY HOLD, DENIAL, MY BANK IS GOING AFTER GE MONEY.
MY OVERDRAFT FEES MOUNTER TO 180.00 I THOUGHT EVERYTHING WAS RESOLVED AFTER I SPOKE TO THE CALL CENTER SUPERVISOR, MALLORY..WHAT A LIE...SHE ASSURED ME ALL THE FEES WOULD BE REFUNDED..

THE IMAGE ON THEIR MACHINE, NOT TO MY BANK, SHOW'S 25.00..IT WAS THEIR ERROR AND I HAVE TO EAT THE CHARGES!

I'VE SUBMITTED TO LETTER OF COMPLAINT TO THE LOCAL BBB, ...THIS IS A FIASCO..THIS WAS AN ACCT WITH HH GREGG..
NO MORE, , YESTERDAY I CLOSED MY ACCT..

PENNEYS, WORLD MARKET, THE GAP, BANANA REPUBLIC AND I THINK HOME DEPOT ALSO USES GE MONEY BANK, QVC--NO MORE..I WROTE TO THE COO MIKE ALBIN..GOOGLE HIS NAME AND SHE WHAT YOU SEE, , ..THERE MUST BE SOME WAY THEY CAN BE PUT OUT OF BUSINESS..NO MORE DIFFERENT CC CARDS..IF THE BUSINESS'S HAVE GE MONEY, NO THANKS!

I'LL LET YOU KNOW WHAT THE OUTCOME IS WITH MY BANK.
GE MONEY BANK ARE LIARS, THEY WILL TELL YOU THINGS TO PASSIFY YOU-NO WAY..
SAVE YOURSELF GRIEF, , DONT DO BUSINESS WITH THEM.., MY ACCT WITH HH GREGG IS CLOSED..I DONT NEED THEM..BEST BUY HAS HSBC..
I REFUSE TO BUY ANY GE LITE BULBS..

KARMA WILL VISIT THEM ONE DAY.

Read full review of GE Money Bank
Update by wench
May 26, 2010 5:35 pm EDT

HERE IS THE CORPORATE PHONE NUMBER FOR GE MONEY BANK;
[protected]

THIS WILL BYPASS ALL TEH BS CRAP FROM THOSE ###S AT THE CALL CENTER.
ESP THE SUPERVISOR- MALLORY, CASPER, GAYLE, WENDY AND SHANDA.

GO GET EM.
I FILED A COMPLAINT WITH THE BBB, I CONTACTED THE OHIO GENERAL ATTORNEY'S OFFICE, AND THE WWW.OTS.TREAS.GOV

GO AFTER THEM AND DONT TAKE IT SITTING DOWN
NAIL THEIR ###!

Hide full review
ComplaintsBoard
C
4:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

GE Money Bank Excessive Charges/Lie About Settlement

Back in 2006 I has laser eye surgery and financed it through GE Money Bank with a payment of $65 per month. I lost my job approximately 6 months after my surgery and called to make payment arrangements with them, They cut my payment in half, but what they did not tell me was that they charged me late fees on the half I was not paying.
Well, here it is May of 2010 and I owe more than $500 more than the original amount of $2000. They have charged me excessive late fees, over credit limit fees and 22.98% interest.
I called to settle this bill and we agreed to a settlement of $589. I split in 3 payments. The day before my last payment was due I called them to see if I could in any way change the payment date to the 13th instead of the settlement due to a work check being late. No problem is what they told me. I did not want this to affect my last payment.
I just got off the phone with them and they said because I was late the deal was off and I still owe them $2000.
All of the customer service is in India and frankly these people have major attitude and when I asked to speak with his supervisor who he had put me on hold with, he hung up on me.
I am sick of this company and taking them to court. This is beyond ridiculous.
No matter what ANYONE says about this company... DO NOT DEAL with them as they lie like a sleeping dog. The scamming liars... I am over them!

Read full review of GE Money Bank and 1 comment
Hide full review
1 comment
Add a comment
R
R
rwandamark
Greenwich, US
Jul 08, 2010 11:39 am EDT

This is the same thing that happened to me! I wish there was a class action against GE/Carecredit. I had a settlement of $1696. They then said that it didnt get there in time (which is a lie), and applied the amount to the balance.
Well, of course I called them and spoke with them to no avail.
Now, at least 5 collection agencies later as they keep selling it and making my credit worse, it is still unresolved. Not to mention the amt goes up.
WHAT CAN WE DO?

ComplaintsBoard
G
1:22 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

GE Money Bank Company would not let me pay loan off !!!!!!

I took out a credit card loan for a 4wheeler back in 2005 through "Funancing" also known as GE Money Bank. Here it is April of 2010 and I still owe $6000 which is only a few hundred from what i started at. Over the past 5 years I have had nothing but problems with them losing payments, saying that the payment was not put on my debit card, and they changed the due date without letting me know. Anyway, my stories with this company could write a novel but I'm here to complain about how hard it was to pay this card balance off. They were killing me with interest fees 21.99% on the balance the another 21.99% on what they call late fees. What they would do is if they say your payment is late for some reason it would show on your statement a$39.99 late charge. you can't fight with them even if you have proof that your payment was on time. Anyway they next payment i would add the late charge to my amount due to cover it. Well it was not until much later when i got married that my husband saw this. When i made a late charge payment they did not apply it to the late charge, they would just consider it as part of the regular payment. In the meantime they start a kind of "second balance" totally different from my purchase balance and that put this overdue amount of $40 in this "second balance" and charge you the same interest as the original purchase. Over the years this amount grew greatly because i was not aware of it. It was like i had two different loans with this company getting charged 21.99% on both each month and you have to specify in you payment that you want a certain amount or the whole payment to go to this "second balance" or a payment is NEVER made to it. It just GROWS & GROWS.
Ok back to trying to pay off my loan. My husband and i knew it would be years before getting this paid of by making the minimum payment plus $100 each month, which is what we did. I spoke with GE Money back in August 2009 they said we could use Visa, Mastercard or Visa Debit to payoff the balance. So my husband got a Visa Credit card at 0% interest for 12 months. We could make a huge dent is this balance in one year with no interest. The card was approved for about $1000 less than the payoff. So i continued to make payments to try to get it down to put on the card. The first part of April we finally get them to agree to $200 less and we would just pull the rest out of checking...we had to get out from this loan! I call on April 14, 2010 and the man tell me they do not take Visa only Mastercard and Visa Debit. You can imagine my anger. So August of last year Visa Credit was fine but not now. So on April 14, 2010 after talking with GEMoney we apply for another credit card a Mastercard this time. We got it in the mail at the end of last we and called today April 27, 2010 to pay this balance off (the MC was 0% interest for 15 month). I place the call to GE Money using the 800 number that was on my statement (which there are 3 different 800 numbers, very confusing) I was told this morning by GE that they do not take Mastercard. WHAT THE HELL I went around and around and around with them. They said all they could take was Visa Debit. I was not believing what i was hearing. I was almost speechless. I did all the normal thing, i want to talk to a manager, then the next manager but nothing. Finally I was talking to one of the employees an they had been giving me the run around that they could not tell me who i spoke with back on the 14th that said i could use the MC. I kept at her and said i know your computer will tell you that i call and who i spoke to. Well this went on forever (and i admit i was yelling) then she said something about all of there calls are recorded. I said stop right there. If all calls are recorded the my call on the 14th was recorded and she agreed but could not pull up the call. I would have to talk to customer service(which i thought i was already talking to). anyway she gave me another 800 number the person answers, i give them my account number and ask, "If i wanted to payoff my account balance what kind of credit cards could i use. ...and she said the magic words "MASTERCARD", and visa debit. I explained to her what i had been going through at the other 800 number and she was able to tell me who i spoke with before anyway. She took the MC number and gave me a confirmation number and told me to call tomorrow if i wanted to confirm the zero balance. My payoff papers will be in the mail in 5 to 10 days.
I write all of this to try to get it off of my chest. I am not a writer so i can't get accross to you how bad it has been over the years. But i will leave you with this the purchase i made was originally $6058.96 back in 2005. As of today i have paid over $11, 000 on this purchase plus the now $6000 that is owed to Mastercard. I cannot explain how wonderful it is to know i am through dealing with GE Money and all of their scams. They have many...please don't let them get you.

Read full review of GE Money Bank
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
K
6:20 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

GE Money Bank unexplainable charges

I will STRONGLY encourage any one considering using GE Money Bank for any sort of financing, to reconsider. I purchased a motorcycle and financed it through GE Money, and at the time it seemed I was getting a good deal with decent interest rates. I soon discovered I made a very large mistake. After about 6 months my interest rates jumped to 30%, without missing or being late on any payments. When I would contact them for reasoning on the matter I was getting transferred and given multiple numbers to talk to all different people and no one could give me an explanation or lower my rates back down to where they were. Winter came around and I found myself paying late on two separate occasions. I soon discovered that my rates rose yet again! Not thinking logically I refused to make another payment until I received the simple answers I was seeking. So after not making a payment for 2 months I figured someone would call and I would get my answers then. BIG MISTAKE! They repossessed the motorcycle and I was forced to pay off the remaining balance one year early, which was a total of $5, 500! This was just about what the original loan amount was for, and one representative told me the high amount was due to late charges. The fact is they noticed that I would be paying off the loan early so they tacked on all these extra charges and fees, knowing that they were not going to be able to milk me for the next year. After everything was said and done I ended up paying a total of around $8, 500 when the motorcycle itself had a price tag of $5, 5oo. So they made an easy $3, 000 off me. And this doesn't include the money I paid for the towing and storage of the motorcycle when it got repossessed. It has now been 9 months since the bike was paid off and I have never received a lean release. Ive called numerous times and been given verbal reassurance that I would be getting the lean release within a 14 day period. The past few times I called I get transferred to someone that barely speaks English. I'm starting to wonder if this is there way of ignoring me. I sold the motorcycle and explained to the purchaser that I would be mailing him the lean release as soon as I get it. I don't know what I have to do to get the lean release. GE Money is by far the worst company to use for financing and it would make me very happy to see them shut down. Its a cruel company that has no remorse for the average American trying to get by in now days economy. Please DO NOT USE GE MONEY BANK.

Read full review of GE Money Bank and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
L
L
lulu16
, US
Mar 23, 2010 6:36 pm EDT

I had the same problem with GE Money. That company actually financed some dental work I thought I was getting a good deal, but the interest rates went sky high after a few months. Then I was charged for back interest rates because supposedly I didn't pay my account on time.

ComplaintsBoard
D
8:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

GE Money Bank Dispute

Finance Charge will incur if you make your payment too early.
I opened an account with CareCredit to pay for braces. It was to be an 18 month no interest account which allowed for one late payment before the finance charge would be added to the account.
I did have a payment due of about 59.00 on 9-20-09. I realized on the 21st that I was late, so I made a payment of 180.00 covering the September and October payments.
My October statement arrived with the finance charge added to the account. When I called to question the charge I was told that because I missed both Sept and Oct's payments I was in default of my contract. I explained how I made the payment on 9-21 for the late Sept payment and the current Oct payment. It was explained to me that the Oct payment was not due until after 9-28. I questioned if I was now being penalized because I made the Oct payment too early? The answer was YES, you made the payment after the September payment was due, but before the October payment was due on the 28th.
I would not advise anyone to do business with this company. By the way, the interest rate was 29.99%

Read full review of GE Money Bank and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
W
W
Whoknowsme
, US
Aug 31, 2012 1:35 pm EDT

Hi, when you stated that you had paid for September and October's payment in advance, was there still a remaining balance left?

ComplaintsBoard
L
2:07 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

GE Money Bank Raising payments and adding fees

I applied and was accepted at the end of November 2009 for a loan for some dental work. The loan applied for and accepted from my dentists office and I was informed I would recieve my bills soon. the original loan was set at that time at $29.00 per month for the duration or payments. I accpeted at that time and proceeded with the dental procedures. I didnt recieve any bills after a few weeks. I asked my dentists office and was told to make payments soon as legitimate papers were sent to me from GE Moneybank.
I recieved my first bill in january including a late feee for december, a raised interest rate and a payment now at $43.00 per month for being late. I have contacted GE Moneybank numerous times to settle this and was informed that they show an electronic billing but no mailed verification of this billing for december. I paid to have this current over the phone. A few weeks later i was contacted saying they needed another $71.00 to be current and my payments were now $43.00 per month and there was a new late fee as well. We straightened this out on the phone and i was contacted agaion in febuary and again today March 13 with the same raised interest, late fees due from december and in have to pay them more now.
I used electronic banking and show all the confirmation numbers from Bank of America for the payments inlucing the extra payments made to GE Moneybank. They still insist they were not paid enough fast enough, and they cannot confirm anu billing sent before january. This issue keeps returning every month from them and all i get is someone from india telling me i have to pay them more now.
Is tehre someone out there that can deal with making these people act in the manner they contractually agreed to at the first and stop the constatnt fees, raising rates and financial as welll as phone hassle of rdezling every few weeks with this. The problem seems to just grow not end as i have reached agreements 3 times now with them and they have not recognized any agreement so far once they get a few more dollars. So fare I am out $264.00 for to them in agreements etc and the original agreement was for $29.00 per month totalling less than $120.00 so far. This has got to be a scam and not very legal.

Read full review of GE Money Bank and 23 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
23 comments
Add a comment
J
J
Jersey Girl whatchit
Springfield, US
Apr 27, 2011 6:06 pm EDT

Went to apply to finance equipment from DR Power Equipment and was transferred to GE Money Bank. They have the nerve to charge 24.99% interest. IDK who would agree to pay this loan shark rate but it smells of subprime loans to me. This ought to be illegal

R
R
Rodney Wells
Long Beach, US
Jun 05, 2010 1:49 am EDT

I have paid the balance due on my account 14 months ago and they continuosly say they have no record of payment. I have proof from my financial institution that someone from GE moneybank extracted the money from my account. I keep sending them this proof and they continue to accept this. So recently I was contacted by a collection agency.

M
M
Moorkie
, US
Jun 02, 2010 12:09 pm EDT

This is a very poorly run company. It is virtually impossible to contact an agent either by telephone or E-mail. In fact, you cannot even send a Fed-Ex because they only list a PO box.

I have a simple issue. A couple of months ago, I received a bill with a blalance of $0.00. This month, I received a bill for over $500.00. I only want to speak with some one to resolve the issue. Impossible!

G
G
Grullel
, US
May 19, 2010 6:19 pm EDT

40 dollar late fee huh. Its nice to know that when people are struggling in this economy that there are always companys like yours to make it much worse on us. and the award for highest late fee Ive ever paid... Goes to you! Congratulations! Thank you for giving me that extra push at a greater chance of debt consolidation. I will spread the word of your generous 29.99% interest rate and your very generous $39.99 late fee.

I
I
Igorr
, US
Apr 28, 2010 5:20 pm EDT

I used the card for a root canal. My balance got down to #365. They were charging me $2.00 finance charge. On my last statement, my balance was over $600. They charged me a $365 finance charge for one month. I'm writing the Better Business Bureau and American Medical Association to find out what right they have to do this.

T
T
Tubaman
, US
Apr 15, 2010 4:19 pm EDT

I had a no intrest no finance charge for dental work. The last payment was paid online 3 days early and to my surprise(I should have know) GE Money Bank applied the payment late and then had the nerve to charge me a late fee, intrest and finance charge in excess of $700. Which enturn, put my account over the limit, when I called to question the charges, they cancelled the card and refused talk to me about the fees.

C
C
Culabina
, US
Apr 13, 2010 6:25 pm EDT

I am a Nurse Practitioner in Washington State with my own business. In Washington State and many other states, nurse practitioners can work independently to allow further access to health care. I wanted to apply for CareCredit for my patients but was denied because I do not have a physician working with me. That is ridiculous! A physician is not paying the bills at my clinic, and what difference does it make...

M
M
Molkavre77
, US
Apr 07, 2010 3:47 pm EDT

I paid them off in fullm in june I did this on the phone and needed to pay 10.00 because i was calling. Next month im being charged bogus interest fees I told them i want my account closed . I still see those fees on line . I was told it was taken off but i dont beleive them . I was calling india and nobody is helpful. I will never do care credit again next is the bbb bureau if they continue with this scam game.

G
G
gail slater
,
Jul 19, 2008 9:35 am EDT

as near as i can figure over the past year and a half i've been
charged over $300 in hidden fees. nowhere on their website
do they post all the extra fees and charges to my account.

B
B
bajaskier
Fond du Lac, US
Jun 19, 2008 1:33 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Go here for more GEMB/CareCredit Horror Stories http://www.consumeraffairs.com/finance/ge_money_bank.html

ComplaintsBoard
J
4:04 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

GE Money Bank credit balance

I have a credit balance of $330 and have called and mailed a request for a cash payment to me. I do not get a response or a check.

Read full review of GE Money Bank and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
maddestdog
Radford, US
Mar 22, 2011 1:18 am EDT

GEMB is a thief and cheat. They have no concept of how to deal with people. Any business that will use GEMB should also be labeled a thief and cheat. I hope customers quit ordering from companies that use GEMB and let us put them out of business. They do as they please and make up their rules as they go. I was suppose to get a credit balance check (QVC) of $208.31, it was requested on the 9th of March, I was told it was mailed out on March 10, 2011. I ordered a TomTom GPS from QVC on the 15th of March, and GEMB took the first payment out of the credit balance. I am irate. The check was supposeto be in the mail, and the first payment on the TomTom was not even due, I just got it today, the 21st. I am sending the TomTom back, and I will request my money back. I will not order anything else from QVC until I get my full $208.31 back that was due me. GEMB has no right to hold anyone's money and spend it for them. I intend to contact BBB and Consumer Affairs. People, Americans, we need to stop them. We need to remember that the majority rules. Not the cheaters and liars who want to run everything and control. Think of what kind of world it will be for our children, if we do not take a stand. We can do without for a while to get these thiefs out of business and have someone honest and fair in their place. MAJORITY RULES

ComplaintsBoard
S
9:27 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

GE Money Bank GE Care Credit

My father was sold GE Care Credit at a dentist office. He did not understand it was a credit card. Three days later when he told me, we cancelled it, via phone.
Care Credit PRE CHARGED $1200 worth of treatment!
Three days after his office visit, we paid for the treatment he received, and returned to his regular dentist.
GE continues to harass my parents. I have written letters and done everything an honest consumer can do. I finally signed them up for Caller ID so they don't have to talk to them.
I have never had so much trouble trying to settle anything.

Read full review of GE Money Bank
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
5:10 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

GE Money Bank personal loan

They have gotten me as well! The representatives do not have recollection of what they tell me ~ in other words they don't keep it logged in their computer. I was told that due to hardship that I could have a lower payment. The following month I made that lower payment and that's when the calls began! They tacked on an additional almost $500 for late fees. I called and thought that I could rectify the situation but sadly, I was mistaken. They said that there was no way that I had been told that I could have lower payments because I did not qualify for a hardship. I asked if they could tell me why and they refused. I asked to speak to a supervisor, they said that was not possible. I have been through a HUGE ordeal with them and my credit report is taking a hit. I am interested in other people's issues with this company and any class action lawsuits that may be pending. This has created major stress for me and has upset me to the point that I am ready to sue.

Read full review of GE Money Bank and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
bazinga
, US
Mar 10, 2010 2:40 pm EST

I have had a personal loan with GE for 3 years and have NEVER been late or missed a payment. I always pay more than the minimum. Last month I did not receive a statement;we did not get some of our mail due to a change of postal carriers and this was apparantly one of them. I do not use online bill pay. Anyway, I got a call from them whem my payment was about 3 days late (unknowingly to me) and of course was shocked, but payed the amount over the phone. The rep. even offered to remove my late fee, which I thought was nice. BUT, a couple of days later I was informed my account had been closed!
Excuse me? For ONE late by 3 days payment? I couldn't believe it. I am in the process of trying to get some kind of explanation for this. Ridiculous! I am furious.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact GE Money Bank customer service

Phone numbers

+1 (617) 443-3000 +1 (800) 435-4448 More phone numbers

Website

www.ge.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with GE Money Bank?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with GE Money Bank Customer Service. Initial GE Money Bank complaints should be directed to their team directly. You can find contact details for GE Money Bank above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about GE Money Bank. Discuss the issues you have had with GE Money Bank and work with their customer service team to find a resolution.