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GE Money Bank review: Cheating customers! 571

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12:00 am EST
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My promotional purchase (fees for dental service) was to become due on June 6/11/06. On 5/14/06 I had my credit card send an electronic payment for the entire principle of the loan. I have the confirmation number of this transaction. For some unknown reason, which GE Money Bank has refused to explain, this payment was returned to my credit card. Immediately upon the notice of its return, I sent a letter to them asking for the reason for the return of the electronic payment. I have the letter from my credit card company to substantiate this rejection. I then replied with two payments within the specified time. I was overseas at the time, and although I immediately made payment, GE Money Bank did not credit the payments to my account until June 17, 2006. Of course, this made the payment APPEAR to be delinquent. Since then, I have sent at least 9 letters, including documentation, called their toll free number numerous times. Each time I called I was told to put my complaint in writing. Each written response was followed with a form letter asking me to phone their toll free number. One representative suggested that I might FAX the information. I did this TWICE and never received the courtesy of a reply. Meanwhile, the account has been referred to a collection agency and finally to an attorney. The total amount GE claims that I now owe in finance charges and late fees is $2,126.76 ALL IN INTEREST and LATE FEES. Although the federal and state consumer regulations state that the creditor must answer written complaints within a specified time, this has yet to be done.

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571 comments
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scam 25
Atlanta, US
Aug 22, 2010 10:33 am EDT
Verified customer This comment was posted by a verified customer. Learn more

GE Money- and other credit card companies have alliances with Account Secure, which is a scam. They say that they will pay the account if you are unemployed or disabled for a monthly amount added to your credt card balance, when in fact it is a means of making it impossible to pay off the balance. It is often added without your knowledge and despite payments to the account it continues to grow. Beware of deceptive practices of Account Secure, who when you have a legitimate reason to use what you have paid for, they deny payment to your account when the need arises. Get something in writing to say it has been removed, because they will attempt to retain the charges despite your acceptance of the terms.

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b cosio
, US
Jan 23, 2010 7:50 pm EST

I received a damaged stove and they had to take it back...I had no stove so I had to go to another store which had one in stock (you did not) ...that would be Lowes...I could not go without a stove for a week so we got one from Lowes... I was on hold for more than 45 minutes to cancel the order...Never got thru and will have to try again on Monday...This was a Saturday... I can not believe you cannot hire enough people to keep your customers happy...

Happy Lowes Customer

Barbara Cosio

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Paul67
SAINT HELENA ISLAND, US
Jul 09, 2010 8:46 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Ge (or someone from India) calls 10-15 times per day asking for "Kay Fleming". We have no knowledge of such a person and have had this phone number since October 2009. We have called twice and each time were assured the calls would stop in 24 hrs but the continue. Our last complaint was Monday July 5th and as of this morning we have had another 31 calls. We don't answer the phone, just let it go to VM but it's still annoying. How can we get them to stop?

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Nfeers
, US
Jun 28, 2010 8:06 am EDT

GE Money Bank has scammed us yet again. We bought a Spa Capsule from Simulated Environment Concepts and was told the item was a cash cow, etc. When we bought it, we financed it through GE Money Bank with a one year to pay it off offer. The original cost was 27, 450. This cash cow never made more than $50 a month and I was left with high interest and a $800 a month bill for the Capsule. We explained to GE that we were disputing the costs with Spa Capsule but they wanted their money. They hounded us for months. My husband finally "settled" with them and they agreed on $4800 for one month, then two months later another $2500 was to be paid and then two months later a final $2500 was to be paid. They got their two payments but mysteriously are now saying the third never made it to them and now the "agreement is nullified and we owe them another $20, 000". We had these payments preauthorized to be withdrawn on the day they designated and now they are saying they did not get the money on time. They are liars beyond liars! Cheats, Scammers.

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D.I
Lynn Haven, US
Mar 31, 2009 6:53 pm EDT

DO NOT EVER USE THIS CREDIT CARD COMPANY THEY WILL RIP YOU OFF AND TELL YOU THAT YOU HAVE ONE REMAINING CREDIT LEFT AND THE NEXT THING YOU KNOW U HAVE 0 AVAILABLE B/C THEY HAVE TAKEN IT AWAY FROM YOU AND THEY WILL CHARGE YOU OUTRAGEOUS INTEREST RATES AND TRY TO MAKE YOU PAY FOR YOUR BALANCE FOREVER...THEY ARE LIARS AND CHEATS!

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madhu_puthran
, IN
Oct 30, 2010 2:00 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Sir/Madam,

I, Madhusudhan Puthran, had taken a cash card from GE Money. My card number is [protected]. I had withdrawn the amount of Rs. 6000/- only. I have already made the payment of Rs. 14, 500/-. I had received a call from Mr. Umesh from GE Money on 11-05-2008 that if you pay a settlement amount of Rs. 6000/- your account will be settled. So I paid the amount of Rs. 6000/-. (receipt number 209647 The collection person had not brought a settlement letter with him, he told me that it would be sent in one week’s time. So he mentioned on the receipt as “FINAL SETTLEMENT.” He also told me that if anyone else asks for a settlement, I should not pay him. From the next month they are pestering me to make payments and levying me with monthly charges. I called them up for the settlement letter too. But they were asking once again money to settle the matters.

They called up my mother’s residence and said to her that her son had a train accident. My mother is a heart patient. What if something have had happened to her?. She is not well from that day onwards. She is always got the fear that will her son return back or not. Once he had called up my wife and threatened her that we will keep track of Mr Madhusudhan and see what we do to him. They told that they will go legally. So I told them that when I have already made the settlement I don’t have any fear. But then too they are just stuck on one matter. You pay once again and settle. This has been going on for the last 2 years. I was not here as I had got a posting outside Mumbai. My family is suffering due to this.

I don’t know what to do.

I would really appreciate if you kindly help me in this matter. My family is mentally troubled by all of this.

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SOM NATH
,
Aug 29, 2007 12:00 am EDT

I have taken the loan from ge money and now i have asked the bank that i wanted to make the full payment and you please give me foreclosure letter reflecting my final amount.i have requested so many times to mr. Ravi sharma, mr ashok and mr tyagi but they always befooled me by saying that you just pay this installment and then u will get the letter. After 2 to 3 installments i have insisted to give me the letter then they misbehaved with me and called threatening calls to my house. Everyone beware!

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Remaks
, US
Jun 01, 2010 9:01 am EDT

I received my surgery in May 2009 and immediately started making payments to GEMoney in June 09. My first payment wasn't due until 14 Jul 09. I was always one month ahead making payment in access of $1500 and sometimes twice a month. I paid off my debt 7 months before it was due and now Im being charged a late fee over $1600! I've written the company and spoke to numerous representatives (when I finally got thru). I REFUSE to pay the finance charges and now they are making additional charges to my account saying that a couple of payments didn't go thru due to my bank. I called my bank and everything is fine. I have been losing sleep over this and noone is helping me. I wrote the President of the company and still haven't received a reponse. I am a very patient person until NOW. I will NEVER work with these people again and I guess I have to leave the rest in a lawyers hands because I AM PAYING! They are a rip-off!

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innerfurnac3
Phoenix, US
Jun 11, 2011 8:44 pm EDT

Letter I wrote to Mr.Begor:

Mr. Begor:

Starting in February of 2011, I have experienced a glitch in your CareCredit website which reverses payments I have made. When I call customer service, the claim is that my bank account / routing information was not entered correctly. By this time (usually 5-7 days later) I have accumulated a late fee on my account which is now an accumulated balance of around $140.00. Also, due to this problem, I have made payments over the phone with my debit card and been charged $15.00 per transaction, which is half of my total minimum payment amount.

I called my bank to verify that all of the numbers I had were correct and I checked all of my bank statements. I have also verified, taken screen shots from my computer, and sat down with my Attorney to show him the payment process. During this time, the confirmation page (which has written verification of the account numbers entered) shows that the numbers are exactly the same as the ones on my personal bank account statement.

This error has occurred every time I have made a payment this year. I have also done some research to find out that I am not the only person experiencing this problem. After several calls I have made to your company to have this resolved I have only been redirected and then hung up on.

Another problem I have noticed the last few times I have logged in to your website, the forum for my bank account information was already populated with incorrect numbers. Even though I reversed the numbers and entered my correct information, the payment was yet again reversed.

I would also like to know why every other company I submit a payment to sends me a Receipt of Payment Confirmation notice right away and your company sends me a "Request for Payment Sent" notice which requires me to check my back account to verify that it has gone through. Then, I have to check it every day and wonder at what point it will be late, usually 3 days in my experience. By this time, I have another late fee and I am being harassed by incessant phone calls at all hours of the day and night and from different phone numbers telling me my "account needs attention".

This is extreme business malpractice and an attempt to extort your customers. I will not stand for the stress and frustration which this scam has brought upon me and my family. I am unemployed and you have been fraudulently stealing from me when all I have tried to do is make my payments. This is your last chance to refund my late fees and allow me to pay off the correct amount that I owe before I join several hundred people in a class-action lawsuit against your company.

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iluvcher2
, US
Jun 02, 2010 8:21 pm EDT

I have not received a statement from GE Money Bank in the last 1 1/2. I have been paying only 50.00 per month since that is all I can afford. I wrote to them requesting a statement and did not get one. Only a letter telling me to comply with the credit counselling payment that I agreed to which I did not since I could not afford the monthly payment they wanted me to pay. So I called GE and made an arrangement to pay off my account for less than the amount I owe. My first payment was to be made on June 17, 2010. Then payments made each month til November. Well guess what they put my account into collections and now I am being harrassed by them to pay the t0ta amount not what we agreed upon. I called and the first one I spoke to said they can do it since I have not made any payments, I have a letter from GE stating they agree to accept the arrangements. I did not need to make any payments until June 17, 2010. Now I got a letter today stating me to call the Recovery Department to make arrangements to establish a payment plan to satisfy the outstanding debt on this account and yet I did that on 5/19/2010 I thought. The sad part is looking at both letters, there are 4 different addresses in 4 different states. How do you know which one is the right one to call. I called today to try to fix this and yet I kept getting handed to another person so I had to say the same thing over and over again. I think they do this just to get you frustrated which I did and ended up crying. Today I got handed to three people and had to go through it all over again times. And to top it off I am now being harassed by a bill collector trying to collect on this account.

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Pletokas
, US
May 17, 2010 11:32 am EDT

I have never been so UPSET about the way I was treated when I talked to reps at CARE CREDIT about a promotion being terminated. I was told that my promotion was terminated because of being late 3 times. I have been making payments online for a good two years and always pay on or before the due date. Because of the time difference, I guess two times my payments were "late" The last time I was charged for a late fee, I contacted a rep from CARE CREDIT and she said I was correct, that I was not late, and therefore I was refunded the Late Fee on my next statement, but my promotion was terminated and almost $1, 000 finance charge was added. After calling and getting a very rude rep, I asked to speak to a supervisor, who was just as rude to me, and didn't care what I had to say about the latest late fee and that was an incorrect charge. She was so rude I couldn't keep my composure...and swore that I would spread the word for consumers to never use CARE CREDIT BECAUSE THEY DO NOT CARE!

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Don A H
Gibsonton, US
Jun 11, 2011 1:17 pm EDT

our clothes are getting pinched between the drum and the machine it's been doing this since it's been new had the felt change under warranty 1 time and then paid $180.00 to have it change another time and still cloths are getting pinched and the cloths are no good after that. the dryer is only 4 years old I disassembled it and the felt is gone the plastic fillers are melted and the plastic on the machine is worn through its a piece of JUNK and GE tells me there machines don't have that problem

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Santosh Ekanath Shinde
,
Feb 25, 2008 6:47 am EST

my feb bill amount was 5131.36 i had paid this amount by cheque no. 185301 of AXIS BANK using drop box dated 01 feb 08 but you are not cleared the cheque .and in month of march 08 bill statment you declered this cheque is unpaid by fine Rs 1486 your executive told that cheque is bounce due to not addresing proper way.So pls requested to show my cheque.

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Thomas Hofstatter
caryville, US
Apr 17, 2013 12:40 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I bought a G.E washer and dryer in 2005.last week I was washing clothes when I heard a very loud noise from the washing machine and discovered that the tub brackets broke and the tub fell down into the machine. I also found that the brackets broke off the tub and that it takes more money to get it fixed than buying another machine. The reason why I replaced with G.e.was that my other was a G.E. and they lasted22 yrs. I believe that the quality of G.E.washer and dryer sets are far from being satifactory and this has lead me to buy other brands from this day forth. Since I will be replacing my other appliances now, I will switch to other brands.

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Egudinne
, US
Apr 02, 2010 8:43 pm EDT

I was never sent a statement so by the time i realize it, i was in collections and my amount was over $400, then i lost my 6 months no-finance charge, and now they refuse to get it back for me because "it was my responsibility to question their bad sense of communications" with their customers. I don't have time to sit on my ### and wonder where the ### my statement is. It is their responsibility to get me my bill to me, and if they keep getting returned mail, why the hell didn't someone call? they got my mail to me the first time with an intro letter. I say this is FRAUD. they're trying to get me to pay more.

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Sunil Gupta
,
Aug 12, 2016 5:34 am EDT

I have taken loan against my property from GE Money (Pitam pura Branch, Delhi) in April-2004. I took loan for ten years but because of sufficient money I payed their balance amount in April 2007. After one month they return all my property papers, but they are not gave my Balance PDC's and NOC. They said that after fifteen day I will receive NOC and my Balance PDS's from Courier, but that is only an assurance or nothing because right now after four month still I am not received any PDC's and NOC. For my PDC's and NOC I complaint every week from the date of full and final payment of my loan, but no positive response I receive, Right now they says that NOC will not Provide to you I ask resign why NOC will not provide me after final payment of loan, they said that in case of Loan against property they are not provide me NOC. Think this is possible that is fair. I complaint thousand times on their customer care, but they cut my phone after ask my name.

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rgemstone
Akron, US
Dec 23, 2008 7:47 pm EST

In recent months, GE Money Bank has been sending me my monthly statement later and later. Last month my statement 3 days before the due date which I had no option but to send the payment by overnight express mail. They didn't waste anytime getting notices sent out to customers indicating that they had reduced their credit limit. Since I've had a PayPal Plus credit card, I have never been successful at paying my monthly bill online. Yet, I can see the amount due and when it's due but their screwed up web site won't let me make a payment. Again here it is, my payment is due in 7 days and still no billing statement nor am I able to pay it online. Now they tell me I can pay by phone for a $10.00 fee! Another scam in order to screw a working man in the way the economy is right now. That's another rip off and a scam to cheat consumers out of their money. I pay other bills online with no problem and also by phone with no fee for doing so. Last year I had to have minor dental work done but needed to have more done. Sears Family Dental recommended Care Credit as an option to pay for the later needed dental work. However I paid Sears Family Dental cash for the dental work they did and when I was ready to have the remaining dental work done then I would have GE Money Bank's Care Credit for dental coverage. The dental work was never done mainly due to the cost that Sears wanted. The following month after opening an account with GE Money Bank they sent me a statement for $4, 350.00. I called GE Money Bank disputing the statement for the fact that no such dental work had been done and was not going to be done except the tooth extraction which I paid for out of my own pocket. Therefor I owed them nothing. They were very rude, and nasty use of language and basically told me to go to ****. I called again and asked for a supervisor and she said they would send me a dispute form in about 10 days. After nearly 14 days they claimed that I never requested a dispute form. Nearly 2 weeks later I finally got it and filled it out and mailed it back the same day. 2 weeks later GE Money Bank closes the the dispute process claiming I didn't file a dispute within the time required! Another scam to get $4, 350.00. I called the Attorney General"s Office in Texas and filed a complaint. They investigated and notified me that GE Money Bank's Corporate Office is in Kansas and that they were in fact notifying the Kansas Attorney General's Office and requesting an investigation in regards to GE Money Bank and the $4, 350.00 charge they refused to remove from my account. They got the ball rolling and in less than a week Kansas Attorney General notified me that GE Money Bank has complied with crediting the 4, 350.00. GE Money Bank gave no apology for what they did and it's ashame that I had to go to the Attorney General and force them to take the $4, 350.00 charge off.

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Smartest Chick
, US
Sep 14, 2009 1:00 pm EDT

I too made my payment on time and online for which I received a receipt showing this and they are trying to charge late fees and increase my payment. They don't even listen when they call you - just ramble on and on with some foreigner customer service staff that barely speak English. When you ask to speak to their supervisor they won't let you. WARNING - DO NOT under any circumstances get this card as they are totally a rip off and scam.

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Kimberly Singleton
,
Oct 09, 2007 12:00 am EDT

On Tuesday October 8th, i was called a total of three times by a GE Money Bank representative. I continuously told the representative that i was not informed that i had an account open with this company. The representative continuously asked me for private information such as my address. I told the representative that i was not going to give him any of my information.I began to record the phone conversations. I have no idea how they got all of my information, or how i owe them any money. Everytime the representative called my phone, the number never showed up so there was no call back number. The representative not once asked me if i needed any paperwork to submit any cases of fraud either.

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Kat Wilson
,
Apr 11, 2008 1:43 pm EDT

I purchased a motorcycle and financed with them, 8 months later I traded that one in and purchased another. Instead of them showing a trade in, they just added the difference to the account so instead of a $190 overall payment, I am being charged the $160 for the original and $95 for the second. After several calls to customer service, and being transferred to "Jack" in India... I am still not fixed.

Last call I made thus far has been left at "it's the dealer's fault, and they will have to fix it".

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Jenetia
White Cloud, US
Dec 03, 2010 2:31 am EST

These are such scam artists. They say NO interest
if paid on time while continuing to charge interest.
Plus they automatically start charging you for
Advanced Security Monthyly without your
authoration.

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Barbara M. baran
Sebastian, US
Jan 13, 2009 4:28 pm EST

I have had Care Credit for over 3 years and always paid on time, our obligation was paid off in full an d we had'nt used it for maybe 6-8 months when we got a letter saying our account was closed. I really would like to know why as there was no explanation.

Thank you,
Barbara

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marie julian
,
Dec 01, 2008 5:33 pm EST

I tried to pay the $3.000 loan by the due date I missed it by a couple of weeks. They are charging me 19% on the whole $3.000 the payments are going up $20.00 every month If do not pay the$786.00 in interest What can I do about this it is ruining my perfect credit

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K. Sitaram
,
Nov 14, 2007 12:00 am EST

Without using the card, I am getting fake statements and even after sorting out the issue with customer care.

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Roger40
Fuquay-Varina, US
Oct 19, 2012 11:56 am EDT
Verified customer This comment was posted by a verified customer. Learn more

See complaint previously submitted.

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Cynthia Krenek
Austin, US
Aug 16, 2010 3:40 pm EDT

Would not cash a $20.00 that was a rebate type check.

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Robert J. Ralston
Hallstead, US
Jun 24, 2010 9:46 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I need to contact GE Money Bank to set up my electronic payments can you help?

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gee4905
Warren, US
Aug 10, 2016 5:51 am EDT

My husband received a credit card through GE Money to pay for our Hanson windows in March 2009. Started to receive monthly statements soon after the installment of my windows. Out of the 7 months, I had missed one payment (even though they state we our late every month) due to error on my part and they charged me a late fee of $39.99 and increased my APR from 15% to 26.99%. I never received notice of the increase just showed up on my monthly statement.

I currently mail all my other payments at least 7 days before the due date of payment but yet I still receive a late fee of $39.99. I have called GE Money several times and I continue to get the same answer, "sorry, we received your payment late, cannot help you and we have no control over the mail". Every month when I receive my statement I receive a late fee. I keep calling GE Money to tell them I mailed my payment a week in advance but they continue to state they received my payment late. I called GE Money today and spoke with a supervisor by the name of Sharon. I told her the whole story and asked why do they continue to charge late fees when the payment is not late. Sharon stated "we received the payment late".I am not sure how that is possible when we mail out our payment a few days in advance? Sharon responded "sorry, we do not control the mail. There is nothing we can do for you. GE cannot adjust the late fee nor can they change the APR". Sharon stated we could write upper management in El Paso, Texas but I am not sure what good that will do? We continue to receive late fees when we send payment way in advance and because of that we have a sky rocket APR. I owe more on my windows now then when I made the initial purchase! Something has to be done!

I called another credit card company to have my balance transferred from GE Money! This company is a scam and they need to be stopped.

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Gary Ackerman
Dallas, US
Mar 10, 2009 5:13 pm EDT

cabinet depth refrigerator repaired 3 times in 1 year with circuit board replaced each time.

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kathy burk
,
Nov 02, 2008 2:38 pm EST

I purchased a GE washer model wpe6100g2wt, on 8/17/08. I had to call the repairman on 9/10/08, the machine needed a new motor and transmission. It was replaced10/17/08. Today, 11/1/08, it has started to leak again as before, only now it is spraying water out of the top onto the controls. I would not recommend buying this model, but as long as they want to fix it every month, its there money.
I know its under warrenty, so go ahead and fix it, fix it every month, I bought the extended warrenty for 2 years...According to the invoice I signed to show they fixed it, it would have cost me $250.09. I figure if it breaks every month for the next 3 years it will cost GE $9003.24, this does not include inflation...so GE thanks for the most expensive washer you make!

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pleh
,
Oct 06, 2008 5:03 pm EDT

I attempted to make my first payment online to avoid the ridiculous charges you are requird to pay for speaking to a human. I looked for an hour and a half for the actual website to make the payment. I was directed to other search engines when I typed in the address.
I called a representative finally and told her my problem. She was useless and told me "it must be my computer because she was able to get on the site." I then told her the whole purpose of this charade was to avoid paying extra money and now I'm going to be late on my bill because I wasn't able to post it before 5pm. What have I gotten myself into!

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janice crowther
,
Aug 12, 2016 5:34 am EDT

I have been late 2 months on my account. My total balance was $1050.00. This company has added some outrageous fees. Now my balance is over $3000.00. This can not be legal!

Beware!

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underscott
Bay Village, US
Mar 19, 2009 9:01 am EDT

I too have had these similar experiences with GE Money Bank. Changing due dates, slow processing and jacked up interest rates. I have also had this experience with Bank of America. So, credit seekers beware. They work just like a legitimized GE Money Bank.
On both accounts I have always paid significantly over my minimum due, and generally I have paid earlier than the due date. But, due to the fluctuating due date I have been a couple of days late on several occasions. Mind you, they cannot even report me to the credit bureau until the account is 30 days past due. But, man do they jump on every opportunity to 'steal' from me. The primary reason this pisses me off is that not once in the 7 or 8 years I have been using these organizations did anyone ever give me so much as a "thank you" for paying over and/or early, much less lower my interest rate for keeping my account in good standing. That would be fair business practice in my opinion. But, all of my efforts in speaking with these people has resulted in nothing but me being frustrated.
So, here is what I propose. A class action lawsuit is costly and time consuming and there is no guarantee that we would win a judgement. Let us remember that the people to whom we would submit such an action are driven by the "good old boy" network of greedy money mongers that have put us in the economic crisis we are currently in. I think it is time we woke up and struck a blow at this gargantuan of greed. The only way to strike back is to hit them where it hurts and that means money. So, I have taken on a second job (temporarily) to pay off these two organized crime enterprizes. I have made a pact with my spouse that we will no longer use credit of any sort (save mortgage and current autos). These companies are making their billions off of our burning desire to consume (as advertised to us thousands of time per week). The advertisers have duped us and we have taken the bait. If I really feel strongly I need a big LCD TV, then I'll save for it. Screw them, screw the banks and screw the corporations that have been raping and pillaging the working class for decades. We are the only ones who can stop it. The government will not intervene, they stand to lose too much money too. They are too short-sighted to correlate the boom in credit availability in the US to the beginning of the decline of the US dollar world wide. We (the American consumers) need to take control. We can do that through our own self discipline and due diligence. Stop paying full price whenever possible. Stop using credit at retail locations. I am a heavy electronics consumer. But I will not ever purchase another item on credit. The corporate philosophy in our country has become completely unAmerican. How in a "free" country can our employers tell us what we can and cannot say in a public forum outside the work place, to what organizations we can and cannot belong, drug testing... the list goes on. We have allowed our government to turn over the decimation of our constitution to corporate America. This financial mess is just a symptom of all of this. Let us stop this madness and bring the social classes closer together by screwing the upper 10% for a change.
I am typing this staring at a large hole in my entertainment where my 42" plasm tv used to be (that I am still paying GE Money Bank for) while it is being repaired (yes I got the P.O.S. model :D). I could run out to hhgregg and buy a replacement, but I do not have $2500 to do it. If I were to finance it, guess who hhgregg uses. Why, GE Money Bank, of course. So I will pay for the repair and will not purchase any new equipment until I have resolved these debts. And I will not be establishing new ones. Do not fall for the economy hype. Us getting further and further in debt is only going to bail out the people who do not need to be bailed out. I have little sympathy for them. They are the reason we are in this recession. Screw 'em, let them feel the pain for a while. The rest of us little people ( as Leona Helmsley so elequently put it) have suffered enough.
Sorry for ranting, but man I feel better. :D

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Cappuccino
Daly City, US
Jul 26, 2009 3:45 pm EDT

GE Money Bank is the financial institute of my CareCredit Card. They changed the minimum payment and moved up the due date without informing me. I just found out in March 2009 when the GE Money called me that my account was delinquent becuase my minimum $29 was not enough to cover their late fee $39 and finance charge of $26 every month. I found out that they have been grossly charge me $60 a month on financial charge ($35 late fee + $25 interest 29.99% apr) for over 2 years without my knowledge. Non of my $29 (except for the first 2 months) applied towards the principle.

In 2007, my dog need urgent care at SF SPCA on 6/26/07, the staff told me that CareCredit Card has no finance charge. My charge was $1, 066.68. The first 2 statement were consistance, minimum due $29, due date 21st on each month. S0 I set up autopayment plan of $29 on every 20th of each month, thinking that in 37 months, $29 x 37 months, I'll pay off my dog's medical bill. GE Money moved the due date to 19th so that they can charge me late fee. This is not interest fee card either, they charge average from 29.99% to 23% apr.

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Proud American Veteran
Columbus, US
Jul 13, 2013 5:45 pm EDT

THE CITIZENS OF THE UNITED STATES OF AMERICA WHOM IS AT THE MERCY OF THE CURRENT FINANCIAL SYSTEM AND HAVE PROBLEMS WITH MAINLY THIS FINANCIAL GIANT GE NEEDS THE IMMEDIATE ASSISTANCE FROM THE FBI AND ATTORNEY GENERALS OFFICE! THIS COMPANY IS GETTING AWAY WITH NUMEROUS OF CRIMINAL ACTIVITIES AND VIOLATIONS OF CUSTOMERS RIGHTS! FBI AND ATTORNEY GENERAL OFFICE... PLEASE ENGAGE THIS CRIMINAL FINANCIAL NOW!

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lucy86lee
Greer, US
Feb 26, 2013 3:28 pm EST

I received a letter from a company I have done business with for years. The letter states I have a bad credit score. I want specific information why! My score is high enough to buy a condo in June! I need to hear from you why this has happened so that I may straighten this out. I pay all my bills in advance, and am current with all my creditors. I did have a problem with the IRS, last year, or the year before, but was granted a reprieve due to "Innocent Spouse". Please give me some explanation ASAP. Thanks.

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satansari
Neptune City, US
Jan 07, 2013 10:10 pm EST

So what happened to this complaint? Did they rolled back your interest?

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GECapitalCares
Tempe, US
Oct 19, 2012 1:14 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

**To expedite a response, please provide Reference code DM 101912_cb_ Roger40**

I’m sorry you have experienced issues with your GE Capital Retail Bank account. We would like to try and resolve your concerns. Please email me at gecapitalcares@ge.com with your name and phone number; our consumer advocacy team will call you to assist.

For your security, please do not include your account number in your email.

Regards,
Nicole
GE Capital

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Roger40
Fuquay-Varina, US
Oct 19, 2012 11:56 am EDT
Verified customer This comment was posted by a verified customer. Learn more

It's not Lowe's that controls the credit card, it's GE MONEY BANK. This is a very shady operation that charges 24% interest. In my opinion this us usury. I have had this card for more than 5 years & found it to be OK as long as you do everything their way. I had signed up for paperless billing some time ago. I made a purchase totaling $27.00+/-. I did not receive a statement either on line or snailmail. Today I did receive an email stating that I had been charged TWENTY FIVE DOLLARS for a late payment plus a MINIMUM INTEREST CHARGE OF ONE DOLLAR. This is on top of the $27.00 balance. I have a credit score in excess of 800, or at least I had that. Now ?. I sent GE Money Bank an email with my objection to the charge. Why would someone with a very high credit score risk losing it by having a late payment? 'Nuff said.

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Benjoh
Waynesboro, US
Sep 12, 2012 7:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Thanks to a collection agent, I have found that I paid my entire bill in August of 2010 and had a $10.00 credit. But wait, there is more! GEMB/GECC allowed their representatives all the sudden come from India. These people had no business letting some out of country demons look at our personal information. This man called me from India, after I already paid my bill off in August, in September and told me that I made the purchase in 2010 and that I had only paid $10.00 on the account. So I get on the phone and call GEMB, and ask them about this. The CSR when I paid off the account put the amount of pay off in the wrong place. And they assured me they would fix it. Where it has been what 2 years and this was not fixed, I will not pay a collection agency what I have already paid in full. I have full accounting of the payments made on this account and also may I add that GEMB took money out of my checking account for this account without my knowledge and my okay.

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