GE/Frontload HE Washer w/pedestal / Warranty
If you've ever wanted live the book/movie Catch 22, buy a GE Washer/Dryer combination with pedestals along with the Service Contract and wait for your washer to go belly-up. Then the fun begins! After the repair guy comes out one day a week for 3 weeks (remember, you have no washer because it's broken), he finally declares it unfixable. THEN you get to deal with the GE Warranty folks. The phone number the repair guy gives you is the wrong number, but it does go to GE, so they give you another number to call. That number ALWAYS takes at least 10 minutes to pick up. (You can tell you're entering customer hell, because the responsiveness gets slower and slower.) When you finally talk to a person, they tell you what they will replace your defective washer with. It looks good, so you ask about the pedestal. Will the new washer work with the old pedestal? The answer is "I don't know what pedestal you have so I can't answer." OK, well the two washers look the same so you think it'll be fine. When the washer finally arrives at your door, the delivery folks tell you (surprise!) they won't install the washer on the old pedestal, even if they are the same size: company policy. So you call GE. Well, that's the installation company's policy. GE doesn't have anything to do with that. And no, GE will not send you a replacement pedestal: that's your problem to replace. OK, so you find out you can drive down the road and pick up a pedestal at the local hardware store. You happily call the installation company back (because the driver drove off without delivering the new washer) and tell them you'll get a GE pedestal and have it available. They say, NO! they will only install the washer on a pedestal if it is provided by GE. You call GE. NO! They will NOT provide a pedestal. Catch 22! We gotcha! FUN! FUN! FUN! I'll never do business with GE again. Funny thing - before this, they had all my appliance business.