GE DRYER / Tragic Online Shopping Expierence
DO NOT SHOP FROM RAINBOW APPLIANCE! Don't be fooled by the low price like I was. What a mistake. I saved a few dollars by purchasing from Rainbow rather than an online retailer I have used in the past, but when things went wrong Rainbow left me "out to dry".
I did my research and purchased a consumer reports recommended GE dryer. When I received the dryer from Rainbow Appliances everything seemed fine. I started the dryer and it ran for about 5 minutes of the first load and never started again. I called GE to come out to look at it. The tech came out and told me that though the warranty is not valid for a commercial location, he would look at the machine to diagnose the problem. He found a small crack that was not noticeable in the plastic console and when he opened up the back, the main circuit board was cracked. He told me that this happened during freight.
I called Rainbow to tell them about my situation. They told me that they have a strong relationship with GE and would take care of coordinating having them to come and repair the machine. 10 days went by and I did not hear back from them. I called again and left three messages (twice I was told that the manager I needed to talk to was out) before I reached the person I needed to talk to. He had no record of my call and told me that I needed to be tougher with the GE Technician. He told me that he would look into the matter and get back to me. A few days went by and I never heard from them.
I called again several times and Rainbow told me that I should move the dryer from my office to my house and call GE again. I am ashamed to say that I did this and call GE to schedule a repair. A different tech came out from GE and again said that the damage was cause by freight.
I called Rainbow again, left message saying that I would try to: 1) contest my credit charge call, 2) file a Better Business Bureau Complaint, 3) submit negative feedback an as many sites as possible, 4) Explain to GE how Rainbow tried to get me to defraud them, and 5) file a small claim case. I did get a call back from this message on last Wednesday 5-7-08). The Rainbow Rep asked if I would hold off until Friday (5-9-08) to take action as he would take care if getting it repaired. Today is 5-12-08 and I have not heard back from Rainbow so I am making good on what I told them I would do.
You can really tell about the quality of an organization by how they handle problems situations. It has now been over two months since I purchased the dryer from Rainbow and they sill have not made things right. THE WORST ONLINE EXPERIENCE I HAVE EVER HAD.