I agree and i am going throught THE EXACT SAME SITUATION. What or have you received resolution? I bought an LG Washing machine for about $1500 + from HHGREGG in Atlanta, (along with 15k of other major appliances) and also purchased the extended 5 yr warranty through GE. The washer broke, they did send a repairman, who said it is an LG warranty issue and I need a new motor and they must obtain the part from LG. Well, LG didnt have the part, how can that be? I have no idea. No-one calls you back, I have sent emails to HH Gregg, LG and GE warranty and to all of the CEO's. Apparently GE then has the chance to locate a part, if they do not, which they have not in my case, they have to replace the unit. BUT, here is the catch, with a GE brand, NOT what you have (in my case LG) and it is not comparible. I then asked what happens if the replacement breaks (as I know another couple in thsi situation and that is what happened to them) well, if the replacement breaks, all aprties have fulfilled their obligations. UNBELIEVABLE. I feel ripped off and their business is deceitful. Basically I find as a consumer i am SOL. and no-one cares, i have written all consumer websites and to thecorporate headquarters of all three companies. HH GRegg is notorious for deceiptful business practices and not telling the entore story. I still do not have a washing machien and it's 3 weeks later. I would like to know what happened in your situation.