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GE Appliances / refrigerator

Hopatcong, NJ, United States Review updated:

We purchased a GE refrigerator from PC Richard & Sons 3 years ago. We did not buy an extended warrantee. The factory warrantee is only one year. The unit began making a very loud noise, keeping us awake at night. When I called GE repair service, they said they did not have anyone in our area and that we should check the yellow pages for the nearest authorized repair contractor. We did. A1 Appliance repair of Sparta, NJ made a service call, diagnosed the problem as worn bearings in the fan. After locating parts, A1 called and told us it would cost $500. to repair the refrigerator. We only paid approximately $650. to purchase the appliance. We feel GE should stand behind this product and facilitate a less expensive repair.

Ba
Oct 31, 2017
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Comments

  • Sh
      Oct 31, 2017

    It's unfortunate that the fridge is having issues. Believe me, there isn't a manufacturer who's immune. I'm pretty heavily involved within the industry and see issues with any of them. The mistake was making the purchase without concern of warranty coverage. In reality you bargained for a product that was guaranteed to have most issues covered for a single year; additional coverage costs more.

    Assuming you're just going to replace the fridge, spend more time asking the retailers the details as to their extended service agreements. Most retailers are fine with matching the price on the merchandise but the service, as you've learned, becomes every bit as important.

    +1 Votes
  • Po
      Nov 01, 2017

    @Shaun R. Excellent advice.

    0 Votes
  • Po
      Nov 01, 2017

    Any time you decline to purchase an extended warranty, you run the risk of having to pay for the full cost of repairs down the line. This is why extended warranties are offered. GE did stand by its product for the one year warranty it offered. Unfortunately now you must decide whether to pay for the repairs or purchase a new refrigerator.

    0 Votes

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