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GE Appliances / ge cafe refrigerator w/extended warranty - not fixed after multiple visits

Redwood City, CA, US Review updated:
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We purchased a GE cafe refrigerator about 2 years ago, along with the extended warranty. It's been in actual use for 1.5 years. We have contacted the repair center and had techs out to the house at least 7 times for the same reason. The cooling fan makes a very loud noise multiple times a day. The fan has been replaced twice, the entire back panel has been replaced twice. The last time a tech came out they downloaded info from the fridge to send to "the engineers for analysis". That was 7 weeks ago, no response.

Case #'s: [protected], [protected], [protected]

Ke
Nov 15, 2017
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Comments

  • Sh
      Nov 15, 2017

    Hi Kevin. GE works through local authorized service centers. I would be in contact with the service center to confirm the status.

    I'd also check with the retailer you purchased the appliances through as they can be of huge help.

    0 Votes
  • Ca
      Dec 28, 2017

    GE is not actually GE. It is Samsung with GE logo on top. It is owned by a Chinese company Heier. Poor service. Run around. I have had no freezer on a $7000.00 GE Profile built in refrigerator for 9 months. I spent $945.00 on a 3 year warranty, They have sent about 8 service technicians out and have replaced multiple parts several times, but still not fixed. Probably should contact the Better Business Bureau, and /or a local television station.

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