GDEXsuch a poor service

Dear Sir,
I would like bring this matter to your attention. I did purchase item from Lazada on 21/12/16 and i was told that they will deliver frm 03 Jan 2017 to 10 Jan 2017 within this time period. For your info in your GDEX tracking system my item has arrived on 28/12/2016 But till today i haven't received my item yet or any calls frm your company. Today when call the GDEX Butterworth office they told me it seems Overload (to much things) besides that i personaly when to collect my item around 1250pm till 1330pm shocking me my item was not found..not there. Is your system is out or what. From what i understand they are not doing it professionally all tidak apa. You see frm 28/12/16 till 09/01/17 what were they doing..don't they know how to work. Appreciate if you can do something about it sir . Thank you.
Here is my tracking ref num : [protected] .
Anthony Vincent .


Jan 09, 2017

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