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I have a consignment, a TV to be delivered by GDex services and it was due by 15 July 2015. But the online tracking system of GDex says we were not at home when they tried to deliver the item, while we were there all the time on that date 15 July 2015. Repeated calls to their customer support is not yielding the desired results and after 5 days my item is yet to be delivered. The customer support person whom I reach every time says she will ask the courier agent one Ms. Lila in the courier dept to call me back. But I have not received any calls from her either. And I have no idea if the GDex cheats will deliver my item or not.
MY82161358622
Call the gdex just now , courier is coming but usually the gdex will press the door but this time no please the parcel is urgent how come you guys cannot be dicsipline how if our customer is angry just because you guys not pickup the arrangement ?
Item was damage. GDEX tracking number : MY37160246464
10.11.2023 - Received the documents but it was very disappointing because the important documents were just thrown on the stairs.
A letter storage box is provided but why is it not used properly?
hi my name is nurul najiha ic number [protected]*** . I've change plan umobile and get free phone . but i don't receive tracking number. Saturday driver want send parcel but I don't stay at home that time . driver ask for self collect . but don't know how bcoz i don't have tracking number . thankyou
GDN010016252110 Aerofit Mountain Bike break broken
driver buat kerja tak ikhlas . sampai depan rumah tak smpi berapa minit terus jalan . Nenek saya nk buka pintu terus gerak van tu . Tak tekan loceng , tak call nombor yang sudah diberi . Tolong betulkan kesilapan macam ni . Jangan menyusahkan orang nak kena call customer service and nk pick barang kt outlet
I placed an order and Gdex was the delivery partner. My order arrived Tawau but was not delivered to me. My other order which was placed later, has arrived. I am writing this complaint to escalate my parcel delivery. My consignment number is MY43180942188. I have attached the screenshot of my parcel update.
The item was broken
Received on 29/5/2023.
Date : 24 March 2023
Time : 11.07 AM
MY37124801859
The courier just drop my product at the parcel place while the address was close and also had notice at that shop. The courier also just call me twice and just drop it like that. Now, the parcel was lost. I really hope GDEX will refund my money because i bought that product using my own saving.
However, i was at home for the whole day, and nothing came. Even if i missed the delivery by accident, i should have gotten a card, but even that was nowhere to be seen
Tracking code: AP1000290631
very poor rider
very kurang ajar [protected]
MY37110019450
MY37110019447
sila semak dan hantar brg saya dengan cepat !
report skmm pun sudah dibuat.
Kurier paling bermasalah...Kalau boleh tak payah pakai telefon kat pejabat tu kalau tak reti nak jawab bila orang call..puihhhh
Untuk maklumat surat diletakkan di tangga pejabat tanpa ada siapa penerima
ini kali kedua saya buat aduan tentang perkara yang sama
Tracking number GAM008981568
My parents whole day in the house no people send to us and written unsuccessful delivery the dispatch boy is not doing his job
Gdex send parcel on 18th April 2020 but the parcel incomplete.
One box missing from gdex Johor Bahru to Paka, Terengganu.
The parcel are worth RM3000
Hope gdex find my parcel immediately
Tracking no. MY [protected]
CNMYG0013351132,
Undelivered due to non service area, please let me know what kind of courier service cannot delivered to Kota Damansara.
This parcel from in bound to Damansara Perdana to in bound Sungai Buloh still unable to find the correct route? And it's in the same state.
This is not the first time sending to Kota Damansara.
GAM005382575
Received a message from GDEX that item will be delivered today but never arrived..very very disappointing
Worst. Didn't try to call at least to ask customer or tell customer they have arrived. Suddenly update "delivery attempt failed". What's wrong with your delivery person? Not enough credit to call or what? Other courier can do better than yours. Please improve, or people will not look for your service anymore in future.
why my stuff almost two weeks is not up .. how your worker works .. do not let me viral on GDEX can not be any more trouble .. this is my tracking number GAC620253890 ... if you can not send your company just closed ..
WHY?WHY?WHY? that parcel was important and why it show undelivered due to sorry card. Please explain as soon as posibble if you want to maintain your services.
Gdex Trace system update delivered. but i'm not receive yet ! what's going on please do contact me [protected] tracking no: MY82031214491
I Got a call from the driver at 11:37 am, telling me to pickup my item by myself before lunchtime and they won't wait after 13:00 p.m, and they won't deliver it to the address by themselves instead saying "not my problem".
Dear Gdex,
I got a call from [protected] at 11:37 a.m, telling me pickup my parcel before the lunchtime over, telling me they won't make a delivery to the address because its out of town, it is only 8km away, wasn't i pay for delivering fee?.Seriously, "That's your problem" doesn't sounds good.
I just call the customer services, and they telling me to wait a call for reschedule the deliverey. waiting and still, nothing happen. no help after all.
Block people around 5minit, aldy horn how many time ignore my horn
Waste ppl time, no respond
My tracking number is MY40179661613, what is the problem? I didnt receive any call at all . Where is my stuff ? I checked track number today and saw this, give me a response asap.
Gdex can not send to the home address, but no one contacts the customer and the item goes back, I am dissatisfied with the gdex service at the kluang branch
MY40154829965 pick up by Gdex staff on June 12, 2019, but until now June 20, 2019 that very urgent parcel still at wrong place.
Very bad service. Call cust service yesterday, but looks like NATO, no action, talk only.
We are loosing our valued client because of very bad service from your staff. Negligence, delivered to the wrong place.
My order placed by seller on 29/5/19 to GDEX with tracking no GAM [protected].
Until now i dont receive it. Normally delivery process just 1-3 days. I want to use my order item on saturday. Really frustrating.
Please do something.
Tq.
Gdex can not send to the home address, but no one contacts the customer and the item goes back, I am dissatisfied with the gdex service at the kluang branch
Packaging with CN MY30084433599 had sent out from out from office on 27th May 2019. Unfortunately until 30th May 2019 the receiver haven't received the packaging. GDex claim missing the consignment note so they cannot sent out the packing to receiver. GDex claim, now is a peak season... What a unreasonable reason!
masalah penghantaran yang terlalu lama. penghantaran yang lambat kerana tidak mencukupi kakitangan. tidak menjalankan penghantaran dengan masa yang tepat apabila parcel sudah sampai di cawangan.
Admin, GDex Jejawi Perlis, Malaysia very poor about parcel delivery . I'm always have a prob about delivery with GDex Perlis. I'm always shooping from Lazada, my parcel always return back to saller cuz ur staff very lazy and take it easy about delivery my parcel. So damn...
The delivery man throw my parcel through the gate into my house and never called me and noticed me. I saw my parcel when I back home, I felt that why the delivery man no pass the parcel on my hand and he just throw it into my house! Please settle this kind of problems, thank you so much.
[censored] u ，sohai rider 🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕
lost package
barang yg di hantar ke sabah pecah...
No. Tracking:GMA003868084
Customer Id: 7040210 (Home Improvement)
1) parcell lambat sampai ke destinasi, pos pada hari jumaat, pada hari selasa parcell tidak sampai lagi ke destinasi
2) parcell sudah 5 hari berada di petaling jaya(in-transit) belum pun pos ke destinasi
3) fee charge tidak berbaloi dengan masa yang terbuang untuk tunggu parcell sampai ke destinasi