GDex / GD Express
reviews and complaints

Date: 10/02/2018
Consignment No: [protected]

On the day of delivery, Gdex send sms informing my delivery is OTW (at 9.17am), I waited until 11am no one appear, went for lunch near my housing area. I came back at 11.45am and noticed Gdex card on my gate.
I called Gdex office at Rawang, no one pick up.
Monday I called Gdex Rawang asking why the dispatch didn't call me when he was in front my house because I was 5 min drive away. She told me it is not Gdex policy to call customer. So I have no choice but go to Gdex pick centre at rawang to collect my item.

To be honest my experience with other courier service such as Skynet, Pos Laju and etc totally different. They will call me 5 min prior delivery, if no one at home they will find a way to deliver the product. They even will set a meeting place to delivery the product. This is what we called as "Excellence customer service !".

So my suggestion to Gdex, if "calling" your customer and informing them on arrival of their product is not in your policy, I will say you guys are in the wrong generations.

Thanks

My tracking number is MY40034071693. I am truly dissapointed with Gdex service and this happened not once, but almost twice. The tracking site said on 9/2/2018 at 4.32pm "Undelivered due to Sorry Card" but I never got the 'Sorry card' at the first place and I'm home all day long on that date. I understand that the delivery man might find it troublesome to find my house number as I'm living in a 5 storey apartment (mine is ground floor by the way), but I wouldn't mind to show up if he ever give me a call from the first place. I'm pretty sure there a phone allowance provided by gdex for the delivery man so why not making things easier for you and the customers. Logically, what should I do when I don't even get a sorry card to collect my parcel?

For information, we sent in our notice thru email for 'Reverse Charge Collection' to your Melaka Branch on 2nd February 2018 with a following call to your branch. A return email from your branch received by us on the same day (2nd February 2018) from Cik Fazliana confirmed the received of our request. However, we got frustrated when we tried to follow up the status of the collection by call to your Melaka Branch few days after awaiting the document, the call keep ringing but unanswered for the whole day. We did follow up again in the next day but was told the person in-charge was not around. On 9th February 2018, we managed to spoke to one of your Melaka branch staff and was told that there have yet to process the collection as the collection not shown in the GD's system.

OMG, after 1 week than told me not in the system for arrangement? Worst, the staff served us kept defending said we didn't request the collection on 2nd Feb. Can you all please check back your email? I have my email records printed with me to prove.

We are very disappointed that a 'Award Winning' courier service provider has unable to provide the services as per the GD Express' company 'Philosophy and Mission' stated. A reverse charge collection that took 7 days for pick up only and yet unknown to reach my office on what date was far beyond our acceptable time frame, moreover it was a very important document that we classified as 'URGENT' in our request to your branch office.

We are seriously consider to terminate the service in the near future.

I have placed a pickup for yesterday date 08/02/2018, but the gdex dispatch never pick up the documents from until our office close. So when i called gdex they say the documents has been picked up and when i checked the status in online pickup system, they also mentioned in the status "successful". If they have picked up successfully, then why am i still having the documents in my hand today and i have to rearrange for another pick up today. Gdex please check whether your dispatch have really collected the documents before update your status. The documents need to be delivered urgently and now its delayed because of your careless.
I have attached my yesterday online pickup status, the documents with same consignment(which has been successfully collected). See for yourself

GDex Johor Malaysia
i was expecting parcel from GDex with consignment number [protected]
the delivery service of gdex is really pathatic, the delivery person even did not bother to call before delivery when home was locked (Hpaooened twice),
The GDEX standard operating procedure does not exist, or the deleivery guy is not trained properly to abidy by the rules, it means that you even do not go for prayer or lunch if uu expect delivery from GDEX, i wanted to have my mobile but thanks to gdex poor services, when you call, no one picked up, after going to office, they said we are closed at 12-30 pm, really pthatic experience with gdex
Delievry came in office time, they expect you to stay at ho, e all day and take a leave from office since you expecting a parcel, Further, the person from Johor office called and they said me to contact within one hour by skudai office ( [protected]), but the skudai office did not call and when i called skudai office the number on the sorry card ( [protected])no one picked up, and online response, GDEX do not botheer to respond. i think gdex seriously need to train their employees if they want to carry on business, POS malaysia is far better than this stupid Gdex

Consignment : [protected]

Consignment No Date & Time Status Location
[protected]
06/02/2018 16:11:39 Undelivered due to Held Back In Office Pasir Gudang
06/02/2018 10:08:39 Out for delivery Pasir Gudang
02/02/2018 10:54:54 Inbound to PSG station Pasir Gudang
02/02/2018 00:29:49 In transit Petaling Jaya
01/02/2018 18:37:12 Outbound from MKZ station Melaka
01/02/2018 18:34:29 Picked up by courier Melaka
01/02/2018 18:30:58 Out for delivery Melaka

apasal gdex pasir gudang? u perap lama2 barang I nak buat belacan ke? harini call gdex pasir gudang staff ckp akan hantar..huhh kalo x call? perap lg barang jd budu plak..

hello... I really dispointed about gdex services because my item was not delivered at the adress... is ok if the adress in rural area at least gdex must to deliver at the nearest town but today I received a masssage from 63633 said rm0.00 gdex:sila tuntut barang anda disebelah sek keb pokok sena (no.57, lot 50) pada 08&10/02/18 (9.30pg-1ptg/2.30pm-5pm) tel: [protected]
then I call that number and I ask why not sent at least at the town at the adress and he said today we are not delivered. and I think this is bad services the adress given that I should pickup the items taking about 40 minutes from my home...

This is my tracking number [protected]
The delivery of this item was taking way too long than i have expected. There's always a reason the receiver putting up a remarks. There's no extra effort to go bck to the shipper to Inform if receiver is uncontactable. On 26th in the morning i made a call to Gdex to check and found out the contact number was wrongly labeled! The woman i spoke with told me the item couldn't be delivered on 26th itself and will arrange to be delivered on 27th around 10am in the morning! On the 27th I still didn't receive any call for my item to be delivered and i made a call again. I have total made more than 5 calls as no ones return ny call as told they would! Taking their own sweet time to check and telling me my shipment was missing and then after that found it and guess what? They told me they CANT DELIVER ON 27th! I was being told and i have extra emphasized i hv to receive it by this week but it was not being attended to it carefully! What is the customer service!? Taking up the call and talk without acting on it? Please investigate this ! I am freaking disappointed wih your service provided! The attitude from the customer service personnel was not good either!

Consignment No: [protected]

23/01/2018 03:52:29 In transit Petaling Jaya
23/01/2018 01:49:25 In transit Petaling Jaya
22/01/2018 14:33:57 Outbound from PJY station Petaling Jaya
19/01/2018 16:52:05 Outbound from PJY station Petaling Jaya
06/01/2018 04:19:31 In transit Petaling Jaya
05/01/2018 19:05:31 Picked up by courier Subang Jaya

Stu pid. Failed badly. Customer service is equally bad, no body pick up. Hopeless.

Everyday out for delivery, everyday I do not receive my parcel. Called the hotline, complaint on fb, everyday reply that will liaise to kampar branch. But still dont receive my parcel. It been almost two week.but the only responce i get is The concern person is liaising with branch concern and will monitor closely . Still dont received my parcel. Pls i want my parcel soon. Tracking no MY40030975180

GDEX ACC 1660504
Bar code: [protected]

I order a watch through online facebook.
Is on cash on delivery term. The product sent to my house this 12pm++ afternoon 22/1/2018. My sibling collect on behalf. They ask him to pay first Rm288. And do not let us to see the product first.
My brother paid, and open the parcel. Told me is a watch. I say ok. Only when i come back realised it is totally different watch from what i order. They give me a cheapskate fake watch. What a scam. Im very unsatified with the product they sent to me. Please advice how can i get back my refund? Or find that person's company? 😡😡😡

My parcel arrived at GDex Melaka at 4/1/2018 and stuck there until today. They do not inform me for late delivery. I'm still waiting for my parcel. I have contacted Customer Service but still not resolved. I also have asked one of GDex staff to rechecked on the status of the late delivery but seems no improvement on the status.
Please check your branch service. Consignment No Date Status Location [protected] 04/01/2018 Inbound Melaka
18/01/2018 Inbound Melaka

Gdex kenapa teruk sgt service? Call dah byk kali. Stuck dkt puchong. Hello kinrara dgn puchong jauh sgt ke? Tolonglah buat sesuatu.
Beli drp lazada drp bulan 12. Ni nk tunggu brg byk baru hantar ke? Yg customer service langsung tak membantu siap call pegi letak telefon. Dah call 8 x tp masih xde dpt info bile brg nk smp. Gdex plz improve ur services jgn buat org tertunggu2. Tq

Dear Gdex Kuching,

Please ensure that your delivery man treat people nicely. I received a COD parcel that need payment on the spot however, the parcel is not mine. So I dont have sufficient money to pay the product. The owners of the parcel are on his way back home in 5 minutes. I asked the delivery man nicely to wait for awhile. However, the delivery man acted so impatient and complain so much which are they are not supposed to do that to customer.in future please please be particular on how your staff treat customer. Thank you.

I order my things from Lazada at 1/1/2018. I wait for 3 week, I still can't get my things. When I ask them, the Alor Setar branch push the responsibility to KL. The KL push to Alor Setar. Until today they just told me that my things is lost. I am so disappointed with the Gdex service and they wasting my time. Next time I would not use Gdex. Blacklisted Gdex

Barang dh 2 hri kononnya kluar masok gdex sg petani tpi customer tggu di rumah pon xde org or van yg mnghntar brg.. Apa2 notis pon x dtggalkn tpi dlm sistem tulis customer x ada di rumah... Knapa la x cal ke apa, sbb no kontek smua ada kat situ.. Notis pon xbgi dlm sistem update bnda yg x betul lak... Jgn buat customer mnunggu pdhal servis dbayar.. Hrp mklom.. Mhon ambil tindakan bgi brgn kmi
Consignment no:[protected]

Hello,

My parcel arrived at gdex alor setar at 6/1/2018 and stuck there until today. They do not inform me for late delivery or pick up my call. I'm still waiting for my parcel. Please check your branch service.

Consignment No Date & Time Status Location
[protected] 06/01/2018 09:46:47 Inbound to AOR station
AlorStar
05/01/2018 00:51:26 In transit Butterworth
04/01/2018 17:25:14 Outbound from BMJ station
Bukit Mertajam
04/01/2018 17:23:17 Picked up by courier Bukit
Mertajam

Call multiple times, every time call every time tell me the service is down!
Is been a month still not yet deliver my items to me!
Is really really sucks! I wonder the people inside working or sleeping, just call and they told me they have lots of shipping, is that my problem that you guys have lots of shipping? Not enough worker please go hire more or else just close down the business and stop receive order!
Parcel number = [protected]

I had ordered my item from lazada and it had arrived at sungai petani branch 09/01/18. Today is already 13/01/18 and the status here still no update on the status... You can see how bad is the people working inside the sungai petani branch... Irresponsible... Careless... Don't pickup the phone.
I had called many times but they didn't answer the call. Finally, I called kl office to follow up. Even they cannot get through the phone with their sungai petani branch and called me back to apologize. This is ridiculous!

Consignment no date & time status location
[protected] 11/01/2018 12:58:17 inbound to spt station sungai petani
10/01/2018 12:59:46 inbound to spt station sungai petani
09/01/2018 10:11:23 inbound to spt station sungai petani
08/01/2018 19:48:06 in transit petaling jaya
08/01/2018 17:27:17 picked up by courier petaling jaya

Consignment number:[protected]
Collected on 13/1/18 12p.M. At gdex jalan tandang, pj. Parcel is tag as fragile item on the parcel but item is broken once I open it. Gdex staff at counter said will report for refund. Hopefully will get the refund which promised by the staff. I don't think gdex has called me upon reaching my home. As I don't received any called. And there are no any letter written in my mail box regarding this sending.
My contact number:014 9311xxx
Email : [protected]@gmail.com