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Gazelle
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4.2 206 Reviews

Gazelle Complaints Summary

8 Resolved
35 Unresolved
Our verdict: With Gazelle's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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3:25 am EST

Gazelle Horrible service.

First of all I received only 2 items instead of 5 from two separate orders. 3 cell phones were missing and the other two were not functional. According to description on their website those supposed to be grade fully functional cell phones. When I contacted the company asking for a replacement Gazelle told they are out of stock and those were the last phones they had. I asked about the other three, and Gazelle told they had only two, so only two phones were shipped. Therefore I'm requesting a full refund of my money in order to solve this matter! I waited almost a month for my items to be delivered and phones are not even what I was expecting. This was terrible experience with Gazelle. I really hope that this problem will be solved.

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5:14 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Gazelle Never contacted me again after I sent phone. Won't answer e-mails.

The worst gadget buyback program I've ever had to deal with. It has been three weeks since I sent my phone, and more than 2 weeks since they marked it received and opened for inspection and yet I haven't received any further notifications nor a payment for the iPhone 4s I sent in. I honestly don't see what the holdup is considering that I had already marked it as broken and the amount of money quoted is paltry in comparison to a similar phone in good condition. I've sent other phones to other buyback programs such as BuyMyTronics and BuyBackWorld and they handled my transaction and sent my payment within a week or so. They also kept me updated every step of the way. Not only has Gazelle not answered the multiple questions & concerns I've sent to their site, but they also haven't notified me about my order in the last 2 weeks. This is honestly the worst buyback company I've had to deal with and I will not hesitate to make my feelings about them known on every review site I can find until they either give me a payment for my phone or return it. Absolutely unprofessional!

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1:30 pm EST
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Gazelle They never contact you or pay you what they say they will!

The worst gadget buyback program I've ever had to deal with. It has been three weeks since I sent my phone, and more than 2 weeks since they marked it received and opened for inspection and yet I haven't received any further notifications nor a payment for the iPhone 4 I sent in. I honestly don't see what the holdup is considering that I had already marked it as broken and the amount of money quoted is paltry in comparison to a similar phone in good condition. I've sent other phones to other buyback programs such as BuyMyTronics and BuyBackWorld and they handled my transaction and sent my payment within a week or so. They also kept me updated every step of the way. Not only has Gazelle not answered the multiple questions & concerns I've sent to their site, but they also haven't notified me about my order in the last 2 weeks. This is honestly the worst buyback company I've had to deal with and I will not hesitate to make my feelings about them known on every review site I can find until they either give me a payment for my phone or return it. Absolutely unprofessional!

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5:14 pm EDT
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Gazelle Cell phone

I sent a samsung galaxt S brand new still in the original box, all original parts I was offered $138 for it I sent the item and did not hear from them for two weeks. I then got on the site to chat with one of the operators and she claims I declined the offer, I never recieved a check or any e mail from the company all i got was the run sround. two weeks later by this time they have had my phone for atleast a month. I asked for my phone back and and all I got was an operator telling me jose will call me today, well no call from jose at all Gazelle is a scam do not send anything by mail you dont trust lokk it up seek legal advice like me I intend to shut this one down I have two lawyers waiting to get a piece of this scam artist.

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3:22 pm EDT

Gazelle Fraud

This is a major ripoff ! . I sent two high dollar cameras to them, the cameras were signed for but Gazelle can't find them in the warehouse. Gazelle's response: "your trying to defraud us" "We're going to have your company investigated". Avoid Gazelle like the plague. They are a fraud. They provide the label then expect you to be 100% responsible for the weight etc. on the label. After my experience i found that there were hundreds of complaints about them paying less than quoted. My shipment was "absorbed" buy someone there. I was not offered a dime. In addition to my personal issue with them, they have no phone support and 10 day email response.

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5:52 pm EDT

Gazelle Fraud

This is a major ripoff ! . I sent two high dollar cameras to them, the cameras were signed for but Gazelle can't find them in the warehouse. Gazelle's response: "your trying to defraud us" "We're going to have your company investigated". Avoid Gazelle like the plague. They are a fraud. They provide the label then expect you to be 100% responsible for the weight etc. on the label. After my experience i found that there were hundreds of complaints about them paying less than quoted. My shipment was "absorbed" buy someone there. I was not offered a dime. In addition to my personal issue with them, they have no phone support and 10 day email response. AVOID...

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3:54 pm EDT
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Gazelle Bait and low

On 2 seperate occasions over a 6 month period I have been offered "high" price for slightly used smart phones.BUT upon Gazelle receiving these items, both times they lowered the price about 25% of what they originaly offered.
I would advise folks to be completely aware of this type of "BAQIT" and then low ball you.

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6:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Gazelle Fraud Theft Bad Customer Service Bate Switch

This is a major ripoff ! . I sent two high dollar cameras to them, the cameras were signed for but Gazelle can't find them in the warehouse. Gazelle's response: "your trying to defraud us" avoid Gazelle like the plague. They are a fraud. They provide the label then expect you to be 100% responsible for the weight etc. on the label. After my experience i found that there were hundreds of complaints about them paying less than quoted but my shipment was "absorbed" buy someone there. i was not offered a dime. AVOID SELL ON AMAZON EBAY ETC.

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6:55 pm EDT
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Gazelle Products sent in

I sent my 2 phones into Gazelle.com and when they arrived there the post office said they were closed and could not deliver and that I have to tell the post office to redeliver, But when I went to the post office site to tell them to do a redilvery there was no place for me to have it redilivered to a business just a home. I contacted twice bye email and both times they have ignored my email. My phones are in limbo. I have a sirius satelite radio I am supposed to send them too but I will not send it till I get a responce from Gazelle. I don't know what the hold up is and why they haven't answered my email. I gave them all the info and even the info for the post office. They need to get back to me right quick, I am getting pissed it has been over 3 weeks now.

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marie gudewicz
benton 42025, US
Nov 21, 2011 8:29 pm EST

i sent phone about 3 weeks ago and received nothing want to have some answers please and where is my wal mart card thank you marie

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L
4:15 pm EDT

Gazelle This site is a big liar and BS

This site is a big liar and BS. They advirtise on fronpage a cell phone for $50 r more, when I searched for different items they only give you $4 for a good condition or better. For example: 200GB external desktop Hard drive, they offered me $2, a godd like new condition lens only $4. The BS-ness is this is that they give you a list of accessories to click on, but your item might not have had those initially. Like the lens: didn't come with a case and hood, only a cap. If I would add those 2 accessories they would offer me $20, but they didn't come with the lens. So don't get fooled by them.They offer a better price for hot items like ipads and iphones, but there are other good items out there. You are better off selling them on ebay.

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applegeek
Los Angeles, US
Apr 02, 2011 6:49 pm EDT

So every ad that I have seen for Gazelle says that they are looking for electronics to buy, and your upset that your item didn't get an offer that you find acceptable. OK your entitled to think that your item is worth more than someone else is willing to pay. However since you didn't list what you were actually trying to sell, it's my assumption that you were trying to sell lower end items. As for ipads and iphones, these are higher end items so based on basic commerce, these items would pull higher resale values. I've used Gazelle to sell many items over the last few years, I am able to keep up with new technology because of Gazelle, I always lock in my resale trade right when Apple announces the new versions, and so far I have been able to sell my gently used items to Gazelle and make almost enough to pay for my new items. Yes, your right that they have a standard list of accessories for each category of item, some items in that category will have these accessories, others won't, so if your doesn't don't check it off, that doesn't mean that the company is trying to defraud anyone. Please stop being so negative just because your throwing a fit because you found out that no one wants to pay what you want for your items. Sounds like you need to stop having false expectations and look at the program for what it really is. A easy way to get rid of your unwanted items and to get a fair market price for them.

ComplaintsBoard
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5:10 pm EST
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Gazelle These people promised me a price and then when I delivered as promised, they lowered the price

These people promised me a price and then when I delivered as promised, they lowered the price. I refused and they did it anyway. They cannot be trusted. Don't do business with them.

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6:37 am EDT
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Gazelle Bad place to sell cameras

It's a rip-off. Gazelle.com quotes high so people send it their stuff. I was quoted $224, they offered $50 once they had the camera. I was quoted $445, you offered $100. People have already sent in their stuff so they are willing to take ridiculously low offers. I sent in many extras (lith-ion batteries, tapes, remotes, chargers) and got no credit but they took $300 off because my Canon XL-1 was missing a cheapo microphone- no one uses that mic because it ***! Nor I was given the option of sending the mic in. I love the idea of Gazelle from a recycling standpoint and after dealing with Jose I now hate Gazelle. If you want a decent price then stay away, people.

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4:15 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Gazelle - Don't send anything to this company

When you send your electronics in for a program which buys your used Electronics they give you a quote before you send. Well I sent everything necessary to get this full price and then after they receive my equipment they claim things were missing and the quality was not correct and reduce your price. This is just a scam to get you to use their site and...

Read full review of Gazelle and 19 comments

Gazelle Customer Reviews Overview

Gazelle is an e-commerce platform that specializes in buying and selling pre-owned consumer electronics. It offers a straightforward process for individuals to sell their used smartphones, tablets, and other devices. Customers can also purchase certified pre-owned gadgets through the website. Gazelle emphasizes the ease of transaction and provides options for consumers to find value in the secondary electronics market. The service caters to those looking to upgrade their tech responsibly or seeking affordable, pre-owned devices.

Gazelle In-depth Review

In summary: Gazelle is a popular online marketplace that specializes in buying and selling pre-owned electronics. With a user-friendly website and a straightforward trade-in process, Gazelle offers a range of products and services that cater to customers looking to purchase affordable devices or sell their used electronics. While the product quality is generally reliable, the pricing offers value for money, especially for budget-conscious consumers. Gazelle's commitment to environmental sustainability is commendable, and customer service is responsive, though experiences may vary. The company's security policies ensure customer data is protected, making it a trustworthy platform for transactions.

Overview of Gazelle: Gazelle.com is a well-established platform that provides consumers with an easy way to buy certified pre-owned electronics or sell their own devices. The company has built a reputation for offering a hassle-free experience for those looking to trade in their gadgets for cash or find affordable, refurbished electronics.

Website Usability and Design: The Gazelle website boasts a clean, intuitive design that makes navigation simple for users. The process of finding products or accessing services is streamlined, with clear categories and search functions. The site's responsive design ensures a seamless experience across various devices and screen sizes.

Range of Products and Services: Gazelle offers a variety of pre-owned electronics, including smartphones, tablets, and laptops from major brands. The services include a buyback program where customers can sell their used devices directly to Gazelle in exchange for cash.

Quality of Products: The products sold on Gazelle are pre-owned but undergo a thorough inspection and certification process to ensure they meet quality standards. Devices are graded based on their condition, providing transparency for buyers.

Pricing and Value for Money: Gazelle's pricing is competitive, offering a cost-effective alternative to buying new electronics. Customers can find good deals on devices that, while used, are certified to be in good working condition.

Buyback and Trade-In Process: The trade-in process at Gazelle is straightforward. Sellers can get an estimate for their device online, ship it to Gazelle for free, and receive payment promptly once their item is accepted.

Payment Options and Incentives: Gazelle provides various payment options for purchases, including major credit cards and PayPal. For those selling devices, payment can be received via check, Amazon gift card, or PayPal, offering flexibility and convenience.

Customer Service Experience: Gazelle's customer service is accessible through multiple channels, including phone and email. While most users report positive interactions, as with any service, experiences can vary.

Shipping and Delivery Efficiency: Gazelle offers free shipping for both buyers and sellers, with reasonable delivery times for purchased items. The company also provides packaging for sellers to ship their devices safely.

Environmental Responsibility and Sustainability: Gazelle promotes environmental sustainability by extending the life of electronics, thereby reducing e-waste. Their business model encourages the recycling and reuse of devices, aligning with eco-friendly practices.

User Reviews and Testimonials: User reviews of Gazelle are generally positive, with customers appreciating the ease of use and reliable service. Testimonials often highlight satisfactory experiences with both buying and selling on the platform.

Return Policy and Guarantees: Gazelle offers a 30-day return policy on all purchases, providing customers with peace of mind. The company also provides a guarantee of the device's condition as described at the time of sale.

Loyalty Programs and Discounts: While Gazelle does not have a formal loyalty program, they occasionally offer discounts and promotions to repeat customers or through their newsletter.

Security and Privacy Policies: Gazelle takes customer security and privacy seriously, with robust policies in place to protect personal and payment information. Their commitment to data security is evident in their transparent privacy policy.

Comparison with Competitors: Compared to other electronics trade-in and resale services, Gazelle stands out for its user-friendly platform and consistent quality of products. However, prices offered for buyback may be lower than some competitors, which is a trade-off for the convenience and reliability of the service.

Pros and Cons: Pros of using Gazelle include the ease of the trade-in process, the quality of certified pre-owned devices, and the company's environmental commitment. Cons may include potentially lower buyback offers compared to some competitors and a limited selection of products due to the nature of pre-owned inventory.

Final Verdict and Recommendations: Gazelle is a solid choice for consumers looking to buy affordable, certified pre-owned electronics or sell their devices with minimal hassle. We recommend Gazelle for those who prioritize convenience, environmental responsibility, and a trustworthy buying experience. As with any service, we advise customers to compare trade-in values and read reviews to ensure they are getting the best deal for their needs.

How to file a complaint about Gazelle?

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1. Log in or create an account:
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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Gazelle in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Gazelle. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint with Gazelle on ComplaintsBoard.com.

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Contact Gazelle customer service

Phone number

+1 (800) 429-3553

Website

www.gazelle.com

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