Gatwick Airport
reviews and complaints

On the 20/9/22 I was charged twice to leave Gatwick, first from the car park and second from the pickup point, and this was due to the fact that the car parking company told us to go to South terminal and then the car was bought to North terminal and my passenger had to stay at South terminal with the baggage And that’s why I had to collect them.

I signed up for Autopay to drop off passengers at Gatwick airport. It has worked well on 272 occasions over the past 11 months. Now it doesn't accept my card details to pay online. The problem started 2 weeks ago, my Autopay account is still active and all the details are correct but the payment page (live.ekashu.com) does not respond. I have spoken to their customer services department several time but they are unable to help. They have not responded to emails, nor online complaints. I have tried using different cards, different browsers, different devices and even phoned my bank to ensure there is no issue with my cards.

My vehicle registration is FX64OUV

Email: [protected]@yahoo.com

Regards

Robert Smith

I bought myself 200 Mayfair, on opening the first pack I was shocked at how scruffy the cigerettes looked, it looks like they were the duff ones and you threw them in anyway, the tobacco is loose in them and they feel like they are going to fall apart when smoking them. I'm not happy that I paid out money but got shoddy goods. I would either like my money back or another box of proper Mayfair, lease ones look cheap and nasty and poorly made

I traveled from Gatwick to Budapest 1 month ago, and the security checked me for everything I have. I travel alot - I have to carry all my medications with me, all professional tools (I am university lecturer). They took all my medications, my laser pen and a personal file. It is completely outrageous.They wanted to take my lap top too..but I managed to recover that and then managed to get on the flight. The security officer said to me (verbatim) - ' I am just doing my job, thank god for the security problems, otherwise I would not have a job'. What a complete disgrace. How do I file this as a Law Suit? I have not got over that experience

Trying to make a complaint to Gatwick seems impossible, I went on holiday and my girlfriend left her purse on the plane, we realised as soon as we were off the flight but no one would let us back on, we were the last to leave the plane and it was never handed in. The only people aloud on the plane are airline employees. We've contacted then and Gatwick and have had no help at all. I've tried to complain to Gatwick but it seems the only complaint you can send in is one about aircraft noise! Does anyone know of an address I can use to send my complaint into.

Dean

On August 24, 2009 at approximately 5pm, my prescription glasses emerged broken from the security scan (scanner 2/3) at Gatwick Airport terminal for British Airways/Iberia to Barcelona. I was so shocked and angry that I was in tears, holding up my glasses; they could not have failed to notice me. My husband was also trying to get their attention, but they were so busy verbally abusing the female passenger ahead of me that we were totally blanked.
Eventually my husband spoke to someone in authority and the complaint was well handled (clearly they were culpable). I will be submitting an insurance claim. Regardless, the employees on the scanner NEVER ONCE acknowledged me, which was a deliberate and cavalier response. We have a photo of the damage but it is too large to attach here (max 2 MB)

When I told my family about the occurrence, I was told that my nephew (disabled by Cerebral Palsy) had also experienced verbal abuse on a flight to Spain. Evidently my nephew had asked (reasonably) if he should take off his belt. The guard replied along the lines of ``Of course, stupid idiot, there`s a metal buckle!``

We are mature, educated, quiet, well-travelled professionals. We were sober and compliant. We have passsed through security in airports in many cities and countries. NEVER have we experienced anything like this elsewhere.
I am a British-Canadian citizen and I was ashamed of Gatwick, an international airport serving millions of travellers from around the world. Something must be done about the thugs employed at the security scans. All the other airport employees we encountered were unfailingly pleasant and courteous.

Thank you for the opportunity to air our grievance anonymously.

booked on line for long stay parking sign posted from gatwick traffic circle drove into car park at gate asked to be let in with my booking reference number i was told to press green button for a ticket by the voice at the other end, retreived ticket, parked the vehicle and continued on my travels, on my return went to exit the car park i was asked to enter a credit card, i objected as this booking has been prepaid i was told i had parked in the wrong car park, both being owned by bba gatwick, objected as they should not have let me into that park but told sorry no refund and pay up another £54 for entering and parking in the wrong park, both car parks are called long stay south, pbut plus has been added to the name of the second park both owned and operated by bba gatwick how many travelers does this company abuse and mislead and refuse to refund.