It seems that lots of people have the same "customer-service complaints issue about Gateway", so they cannot be all wrong. Now it seems that I too now have an issue. I own a Gateway notebook, but I think it is just marvelous. I love it to death. Does everything I need it to do, plus more!!!
I have very recently sent it in for service due to a "stuck power-button".
I noticed on the computer box, that there is a number you can call for "Canadian Customers". It has a 604 area code (which is supposed to mean that it is in Vancouver Canada). Right? "Wrong!!!"
When I dialed this number, and after waiting a good ten minutes, I soon realized that I was speaking to a service rep from Salt Lake City. I am only trying to find out the "accurate" status on my repair, not contact distant lands and other countries trying to access info that should already be available for people.
I've realized so far too, that there is no easy way to check to see the status of the repair for your Gateway product because there is simply no way to "easily" do it. Shouldn't "customer-service" be the type of service that you would expect to be given, from buying an expensive notebook computer? I only sent in mine because the "power-button" doesn't work, but I am beginning to see what others are complaining about -- "Customer Service" or lack thereof. In fact, anyone whom I contact doesn't really seem to know what time of day it is.
I'm beginning to become a little disgruntled, but I can see that I have a ways to go yet.