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Gately's or Futons Store / Do not buy from Gately's or Futons store!

1 United States Review updated:

I purchased a futon online on 8/10/07. My credit card was charged immediately. I received no email confirm on placing an order or shipping info.

I called to follow up and received a email confirm with no order status. I waited 2 weeks and made several calls to check on the status. I never received a call back stating the status of my order. I decided to cancel and request a refund. Today is 9/7/07 and I'm still waiting for my refund. The order shows a status of canceled but no credit has been issued. Save yourself some aggravation. DO NOT BUY FROM THIS COMPANY. GATELY'S OR FUTONS STORE.

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  • Ke
      14th of Sep, 2007
    0 Votes

    I also purchased a bedroom set from Gatleys and was told July 28 was my delivery. The bed never arrived. I have sent over 30 emails to the company and 3 letters to the president with no response. Dont bother calling the 800 number on the website as it will constantly go to busy and if you are lucky enough to a recording you will never speak with someone.

    The company is a fraud!

  • Lo
      14th of Sep, 2007
    0 Votes

    My complaint is very similar to others. Ordered a bed in early August with a promised delivery date of Aug. 18-20. Never received email for delivery. Getting through to customer service is a joke... long waits... no one knows anything... Got one email promising to check into the matter by (he is supposed to be the manager of the company that sells the bed. He never responded. I have sent several emails that have gone unresponded. If you choose the option to press #1 and leave a message, which I have done several times, no one will ever call back (or no one has called me back). I just canceled the Order on 9/14...I was told the money will be posted in 7-10 days. Time will tell. Gatelys tells me the problem is with the vendor not them. I would like to agree, however, Gatelys has been so very non-responsive and uncooperative throughout. I suggest not dealing with Bedroom King or Futon Store. I certainly wish I had not... and my daughter still does not have her bed.

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