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Gately's Family of Stores / Home Fitness Club / Haven't received order!

1 United States Review updated:

BEWARE! I ordered a elliptical from the gatelys home fitness club online. I ordered it and they told me i would receive it in 7-10 business days, Today is day 10 and i have not received a email from them nor have they charged the machine to my account yet. Might i add, this is a gift and it doesn't look like it will get here in time. I have tried calling several times and i repeatedly get a message saying i'm not calling during regular business hours( which i am) and i leave messages and no one calls me back. I have also sent email and haven't received a reply. Today i tried to pull up the website that i purchased this machine from and it isn't there anymore. Its like they shut it down or something. I am very computer savvy and its just not there anymore. I'm beginning to think its a scam. Although there is no money missing from my account... yet. If anyone has had a similar experience or knows if this company is legit it would be greatly appreciated.

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  • Al
      2nd of Nov, 2007
    0 Votes

    "Unfortunately they charged my C/C and I have yet to receive the product or an e-mail about my product. It has been almost 2 weeks. Mine was purchased from Monster Bounce same company.

  • Ki
      5th of Nov, 2007
    0 Votes

    We ordered 12 BOSU balls for our studio on October 5th and have yet to receive them. We got an apology email saying that they would ship in the 7-10 days, no word, no balls, no nothing. We threatened action against them if they didn't refund our money and still no response.

  • Jo
      3rd of Mar, 2008
    0 Votes

    I ordered a $600 rowing machine, said delivery would be 4-6weeks. That was in september. Like many of you I have called only to get the automated machine stating I need to call during business hours, I have sent emails with no reply.

    Is there any other course of action?

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