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2.9 114 Reviews

Gate 1 Travel Complaints Summary

53 Resolved
61 Unresolved
Our verdict: Dealing with Gate 1 Travel, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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6:02 pm EDT
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Gate 1 Travel Refuses Trip Rescheduling

VERY DISSATIFIED with Gate1. Six members of my family booked a tour of Israel and Egypt with Gate1 before the violence broke out. The trip is scheduled to depart in only three 47f3fweeks and the political situation continues to deteriorate, but Gate1 has not cancelled the trip, nor will it allow its customers to apply the deposit to a different Gate1 trip. It appears that Gate1 is hoping my family will forfeit the $2, 400 deposit rather than go through with a vacation in a war zone. I'll post an updated review of Gate1 if its position changes, but that doesn't appear to be likely.

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Update by MJPlante
Apr 20, 2011 3:10 am EDT

Good news: I received a call from my travel agent that Gate 1 Travel has cancelled the trip to Egypt and will allow the deposits to be applied to a future vacation.

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Susan62
, US
Sep 25, 2013 6:27 pm EDT

My daughter booked her trip to Turkey several months ago. With the imminent threat of the US bombing Syria and the protests in Istanbul she was of course extremely concerned. All Gate1 did was say she would forfeit her money if she cancelled. I sent them an email and finally got a reasonable answer as to the situation, but they were adamant about not cancelling even though the US was pulling their diplomats out of Turkey. My advice...get travel insurance (which my kid had) and make sure it covers civil unrest as a reason to cancel a trip and get a refund.

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9:03 pm EST
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Gate 1 Travel Cancelled flight

I recently went on a trip to Tuscany and the Amalfi Coast on a 9 day tour through Gate1 Travel. We paid for a flight from Boston to Florence, connecting in Rome. At the airport we were informed that we were confirmed passengers from Boston to Rome, but not from Rome to Florence. We showed the attendant our itineraries from Gate1 Travel and she told us there was nothing she could do, we were not confirmed. I immediately called Gate1 and they told us to take the train from Rome to Florence. Why would we take a train, when we paid for a flight? They blamed it on the airline and told us to write a letter. The train station was a nightmare and cost me over 100 dollars for us to get to Florence. Upon arriving home in the states, I have tried to get reimbursed from Gate1 for the leg of the flight that I did not use and the train ticket that I had to buy. The customer care center is awful, they are unbelievably rude and not helpful. I conferenced called the airline and Gate1 so that they could figure out who was responsible for reimbursing me and even after it was confirmed that Gate1 was responsible they still refuse to pay me. They are an awful tour operator and if anything goes wrong they will not help you or reimburse you. Be careful!

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Gate1Travel
Fort Washington, US
Nov 16, 2010 8:26 pm EST

To follow up, we'd like to state that we have been able to negotiate compensation for these passengers from Delta airlines.

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Gate1Travel
Fort Washington, US
Nov 15, 2010 10:24 pm EST

My name is Candice and I work for Gate 1 Travel. We do understand the clients frustration and have been working with Delta airlines on there behalf. We have received a reply from Delta Airlines in which they have clearly taken responsibility for this issue. We are currently awaiting their offer of compensation.

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10:56 am EDT
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Gate 1 Travel Nightmare

I'm a parish priest who recently booked a trip to Europe with Gate One after explaining that I have a parishioner who is dying and would have to play it by ear. The agent suggested getting the full insurance coverage which would allow me to cancel without loosing my money. "No problem, " she said.I did so.

A week before my scheduled departure it began to be clear that the person from my church might die during my absense so I called Gate 1 to notify them that I would probably have to cancel. They said that it was no problem as I had the full coverage insurance and to call back on 72 hours prior to departure to cancel.

I called early on the morning of the day I was told to and did not receive a call back for several hours. When the agent returned my call, she informed me that I would receive a travel voucher that would have to be used within one year and that I would have to cancel in writing. She also mentioned that since this person was not immediate family I could not receive my money back and suggested that I take it to the insurance company. Neither the voucher, the fact that it had to be immediate family, nor the cancellation in writing had been mentioned prior to this time. I was away from home at that point and could not get to my computer to receive her email with instructions until after the deadline. I also contacted Travel 1 and left a message for a manager to contact me and did not receive a call back. Doing some research on the net, it appears that the full coverage insurance does not include airfare and that there are all sorts of fees tat will not be covered. What does full coverage mean?

At this time I have already contacted my credit card company to complain and asked both the agent and the manager to contact me. Later today I will attmept to sort this out again but will also contact a lawyer and the state attorney general's office. This is very dishonest and unprofessional.

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Babbott
, US
Jun 28, 2011 6:48 pm EDT

I am outraged at the total lack of service from Gate 1 Travel after spending about $2, 000 for me and a friend to tour Venice, Florence and Rome with them.

For this extaordinary fee, all that we got were the hotel reservations and train tickets. That's it! I could have done that myself, which I did to travel from London to Paris to Milan to Verona to Innsbruck, Austria. My friend had traveled with them before and thought it might be a nice idea to catch up with one of their tours beginning in Venice on May 23, 2011 to finish our trip with visits to Florence and Rome.

We never received any information from Gate 1 Travel when we arrived at their hotels, which they made the reservations for. The hotels claimed to know nothing about the tour:. We never met anyone from the tour, including any local contacts for assistance|. We did not get any restaurant or sightseeing recommendations". We got nothing--all for $2, 000.. That only paid for the hotels and train tickets from Venice to Rome.. This is a ripoff and any other word that can be used for thievary?. This is the lowest form of customer service for the highest price that I have ever received in over 40 years of travelling in Europe|.

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12:29 pm EST
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Gate 1 Travel Airport transfer

In June 2009 I took a Gate 1 tour of Spain & Portugal. I paid Gate 1 in advance for an airport transfer ($100) from the Madrid airport to my hotel since I was arriving a day before the tour began. The driver never showed up (was told car trouble), so I took a cab for about $40. My Gate 1 tour guide promptly reimbursed me for the $40 in cash. Upon my return home I contacted Gate 1 to get reimbursed for the rest of the money owed me, $60. I was told by Gate 1 as far as they were concerned I had been reimbursed, case closed. Unacceptable. I will not patronize Gate 1 again!

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Gate1Travel
Fort Washington, US
Jul 02, 2010 9:41 am EDT

Hello. My name is Candice and I work for Gate 1 Travel. It seems there may have been a bit of miscommunication and we certainly apologize for any inconvenience. It was our understanding that you were reimbursed locally, however if that is not the case, please contact us directly at customerservice@gate1travel.com and we will be more than pleased to research your concerns.

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5:08 pm EDT
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Gate 1 Travel Will never recommend

If you are thinking of booking a trip through Gate 1 Travel, please rethink. They are very quick and very nice in the beginning to take your money but do not deliver what they promise. I recently took a trip with a group of friends to Italy and we all booked our trip through Gate 1 Travel, a deal we found on Travelzoo.com. Upon arriving in Italy, we were told that we did not have reservations at our hotel and had to be moved somewhere else. The hotel we went to was in poor condition and smelly. We managed to make the best of our trip while we were in Italy.
As soon as we came back to the states, we called gate 1 to tell them what had taken place in Italy. Not only their reps (the same people that were extremely nice when they booked our trip and charged our cards) were unhelpful, they were rude, and brushed us off as quick as possible. Needless to say, i will never book another trip through Gate 1 and will never recommend anyone to book one either.

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Gogina
, US
Feb 07, 2011 5:31 am EST

Thank all of you for saving me the grief I could have experienced in using Gate 1. I am so sorry for your horrible experiences especially when you are out of country trying to enjoy your well deserved vacation. No one should have these terrible outcomes on their vacations or when they are dealing with personal tragedy.

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12:34 pm EDT
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Gate 1 Travel Poor customer service

Do NOT use their vacation builder. I asked for assistance on the Vacation Builder. The woman took my phone number, but did not give me an opportunity to get her name and extension. I called the next day and got a man with a French accent. I explained the situation and asked if he could access the information I'd given the woman by entering my name. He said no. I asked his name and he told me that he couldn't help me because I'd wasted 6 minutes of his time and said nothing. I asked what I should do and he said "find another travel agency". I called back and got a woman who took all my information after I explained my experience with the man. She was to call back the next morning. I waited 2 days for her call, left her a message, and she never called back.

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brojrs
Murray, US
Oct 02, 2009 7:46 pm EDT

We used Gate 1 several years ago, and I could not recommend them either... Better pay
a little more and have a great experience... JACK

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2:27 pm EDT
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Gate 1 Travel Tour Bus Accident

The tour minibus driver was speeding on a narrow roadwhile going across the Atlas Mountains, when it suddenly broadsided a private car.
There was a heavy impact but, fortunately, nobody was seriously injured.
My wife was thrown forward and fell into the stair well, and I banged both my knees and hands on the seat in front.
Some passangers suffered minor cuts, but my wife and I ended up with a few bruises, and my eye glasses were broken.
After about two hours, another bus came in and we continued the trip, except that it was not possible for us to go on the walking tours for the next two days, on account of our bruised legs.
Upon returning to the USA, we reported the accident to GATE1 TRAVEL and requested that they pay (even in the form of vouchers for future trips) for my eye glasses and my two visits to an orthopedist.
They were very rude, and did not assume any responsibility for the accident.
Beware of GATE1 TRAVEL: they carry our lives on their hands, but they are not responsible for any problems they cause.
No wonder I heard from people in the travel industry that they are on the brink of going out of business, leaving many people's money in limbo.

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3:01 pm EDT
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Gate 1 Travel Tour of Turkey

Turkey is such a wonderful country to visit, with its great cultural and historical assets.

Unfortunately, we chose the wrong company for this trip, because GATE1 TRAVEL delivers tours of very poor quality.
The hotel in Istanbul was old, poorly kept, and located in a seedy part of town.
In Izmir, the hotel was far from everything, so that we wasted a lot of time on public trasportation to go to town.
Some of the other hotels were mediocre at best.

To add insult to injury, we had to endure a tour guide who was anti-American, and spent the long hours on the bus putting down our values, our society, our way of living, and our people.
He even had the gall to make disparaging comments about Christianity.
All 34 passengers on the bus were American.
When we confronted him, the result was interminable arguments that only reinforced his intent to go on with his speeches.

The atmosphere on the bus was very uncomfortable, and some passengers were left with a bitter taste in their mouths at the end of the trip.

That was not what we paid for.
We will never again tour with GATE1 TRAVEL.

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2:15 pm EDT
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Gate 1 Travel Terrible Service

GATE1 TRAVEL IS A JOKE
My wife and I are very experienced travelers, having toured all over the world with several tour companies, and never had any significant problems.
However, on a recent tour of Morocco with GATE1 TRAVEL, it did not take us long to realize that the quality of their service is well below par:
1- Four days before the trip, they completely changed the itinerary of the tour, which rendered the airline reservations we had independently made totally unusable.
If it weren't for the actions of our personal travel agent, we would have been in an impossible situation.
Needless to say, we were very stressed when the trip started.

2- When we arrived at the airport in Casablanca, we could not find the person responsible for our hotel transfer.
After looking for him all over the arrivals area, we decided to change enough money to buy a phone card, in order to call the local GATE1 TRAVEL office for instructions.
It took three phone calls, and we were finally told by their incompetent office manager to take a taxi to the hotel.
The whole fiasco wasted about three hours of our time, and when we finally arrived at the hotel, the tour of the city that was included in the package had just left.
The hotel in Casblanca was very dirty and dreary.

3- At the end of the tour, we were supposed to return with the group to Casablanca.
Instead, the tour guide told us that we would be dropped in Marakesh, where we could take a train to Casablanca on our own.
We had bought an all inclusive tour from Casablanca to Casablanca, and warned him during the tour that his paperwork was incorrect.
This cost us several days of arguments with the tour guide, and many calls to the inconpetent office manager.
In the end, we had to wake up at 2:30 in the morning to be able to catch our early morning flight in Casablanca.

Obviously we were wrong in assuming that we would be well cared for when we bought an all inclusive tour.
Not with GATE1 TRAVEL: they drop the ball, and the customers are left holding the bag big time.

Belatedly, we heard from other people that these fiascos are commonplace with GATE1 TRAVEL.
Once they collect your money, you are completely at their mercy.
There are are many good tour companies around, but GATE1 TRAVEL is NOT one of them.

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7:54 am EST
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Gate 1 Travel Tour guide was very rude

Went on a tour of Jordan and Egypt two weeks ago. Jordan was great, our tour guide there was so informative and friendly and always welcomed questions from us. Our Egypt guide on the other-hand(Ameen) was very rude from the start. Instead of taking control of his group when he wanted to talk about something he would pout and whine that no one listens to him in a very unprofessional way and would get upset if some one would ask him a question, because he felt that questions should be asked after the tour and not during the tour because felt it slowed down the process (whatever).

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Susan M H
Mulberry, US
Jul 12, 2015 6:45 pm EDT

We were on an Egyptian tour with gate one and it was truly one of our best tours ever. The guide had her masters degree and was working on coming to the UNited States to continue her studies. She was extremely proud of her heritage and shared it with us! She would get us up every morning very early and when anyone in the group complained she would tell us - " You can sleep when you get home" To this day - we laugh and use that same line when we travel. Thanks you Gate One for our fabulous Egyptian trip!

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dctourguide
Bethesda, US
May 01, 2011 9:29 pm EDT

I have no idea of your expectation of every tour guide you will experience but if this is a "group" tour, the tour
guide has to accomodate the "masses". Sounds very reasonable for a "group" tour guide to ask that you hold your questions and he or she will probably address it in their regular presentations. The guides are usually also responsible to keep the "train" running on time. They have to meet time deadlines and get the most information to you in the time they have allotted. If they open up the floodgates of individual questions during their talks at each site, there are distractions, delays and everyone suffers.
Judging from your dismissive "whatever", sounds like you might be an immature kid in an adult's body. Only junior high kids on groups tours get upset because they can't interrupt the tour guide when they are speaking inorder to get your personal spur of the moment thought addressed. (whatever dude)
If this is REALLY your complaint, hire a private one on one tour guide at a higher price and they can be your on the spot
expert at your command.

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1:26 pm EST
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Gate 1 Travel MSC Musica Cruise Ships

As a travel writer, I have had the pleasure of visiting many international destinations. My last trip to Europe was a real eye-opener though. If you are traveling to Europe, I would strongly advise against using any outfit that utilizes MSC Musica cruise ships. We traveled through Gate 1 Travel, and had a very disappointing experience. In summer, this cruise line is dense with Italians, who make it very difficult for other nationalities to have a good time. There's alot of shoving, crowding and other examples of rude behavior that quite frankly surprised me, especially since we're all on vacation and trying to have a good time.

Food on this cruise through Greece was below par, with the Italian fare being mediocre at best, and very little Greek cuisine. Lines to get on and off the ship were very long, with many people not adhering to their place in line.

In retrospect, we should have known that this cruise line charged for many incidentals, including coffee, tea, juice and other beverages that are usually included on many other cruises. In comparing our dismal experience with other American travelers, we found that other cruise lines like Princess, NCL, etc. didn't charge for all these ancillary items. What a shocker when we went to the dining room for meals. Factor in the euro, and you can see how costs can rapidly escalate if you're not careful.

I thought most cruise lines were pretty much the same, but obviously, I'll do alot more homework before I take another cruise. Gate 1 did very little to keep our loyalty, and after taking 3 trips with them to Europe in the past, it's very doubtful that we'll be doing this again. How hard would it be to give us a real incentive to travel with this company in the future, especially with the economy being in such a sorry state.

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sandy konig
fleming island, US
Dec 13, 2009 1:26 pm EST

DO NOT go on an MSC cruise. There is no comparison with the US based cruises. The food and entertainment are below par. At my table alone, each night, someone had to send back a dish as unedible. Staff is ill trained and not empowered to assist. There is always the pecking order of having to 'get someone in a supervisory role' and they are still in the stage of inability to fix things. The ship allows smoking in many of the gathering areas. For an American there is a great issue with language. The ship is like a Tower of Babel and although the ship did attempt to sit English speaking people together, there was no effort to arrange little receptions of gatherings for countrymen. Instructions were repeated ad nauseum on loud speakers in different languages throughout the trip as well. The shows were not close to anything we've experienced on ANY of the US lines. Assistance in any capacity was hard to find and many service people seemed unable to even assist with any in port recommendations other than taking their tours. DO NOT waste your money...this is not a deal. MSC is a deal breaker

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Doris Z.
, US
Nov 01, 2009 8:46 pm EST

Gate 1 Travel engages in "price switching" after you have booked a trip with them. This has happened to me twice. The first time, I thought that it was simple error, and that after the trip that Gate 1 Travel would make it right. Instead, I was surprised at the responsive comments, such as: "You are mistaken", "we have made no error", "There are no records to support you claim". I finally gave up, but now it has happened a second time, and I know that it is not an error. After the second episode of price switching, I started doing online research, and find that "price switching" is a fairly common complaint. The sad part about this is that Gate 1 Travel generally provides a decent trip for the money, and barring things like a few really shabby hotels, and some really rude guides, one generally gets a reasonable trip for the relative cost. However, I have now been pushed too far, and am currently ready to take them to court if they do not refund every cent that I have paid, for a trip that they cancelled. I did not sign any documents that would make subject to any of their cancellation fees, or penalties. What is even more astounding is their willingness to try to distort the facts, and their outright untruthful statements when questioned by Consumer Advocacy Agencies. As previously stated, if you plan to travel with Gate 1 Travel you would be best advised to get everything in writing BEFORE you make a deposit. Will post outcome details.

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Roxanna Galbreath
, US
May 19, 2009 5:50 pm EDT

It is always advisable to use a knowledgeable, well traveled travel agent to book cruises -- a good travel agent will match the traveler to the cruise line and vice versa. Not every cruise line is right for everyone. And it does NOT cose the traveler any more money by using a travel agent over booking directly.

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7:57 am EDT
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Gate 1 Travel Awful experience

I wanted to give my wife a surprise birthday gift---a trip to Buenos Aires. I booked with gate1 two months earlier, paid for the trip and they told me that I was locked at that price. The day of my wife's surprise party she was happy when I gave her the news that we were going to Buenos Aires, a place she have been wanting to go. We were scheduled to leave 10 days after the party. 5 days prior to the departure I get a phone call from gate 1 saying that the flight departing Texas via Mexicana was canceled and that they can get me on a different airline carrier American but I had to pay an addition $600. I told them that I booked two months ago at that price and that was not my fault that Mexicana canceled. They said then if I didn't go then i would loose the money I already had. Even it was their mistake they didn't want to refund my money. To make a long story short after several phone calls back in forth they finally give me the money and never apologize. This is the worst travel company. I use the internet to book my trips and never had problems until I used Gate 1. I don't RECOMMEND this travel company. If you want to avoid head right before your trip. DON'T BOOK WITH GATE 1.

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Chris R B
New York, US
Jul 15, 2022 3:03 pm EDT
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We will never buy a package with Gate 1 again.

We paid just over $1000 for a four-day package to Colombia. The airline emailed saying that the return flight had been rescheduled and was now leaving a day earlier. Our four-day trip was now just three days.

We called Gate 1 to cancel the trip. They said we would have to forfeit 50%. This seemed unreasonable, but after much arguing, we accepted it. They then sent an email with a link where I could look at my reservation. It appears we will get only $179.40 back. How is this half of over a $1000?!

I am trying to contact them again, but the wait time is several hours.

I wish I had read the reviews beforehand.

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Rm M
, US
Oct 15, 2016 7:37 am EDT

I wish I had read this before I wasted my money with this AWFUL company!
Please read my review as well

BUYER BEWARE!

I don't know about the other people posting these reviews but a "Great Trip" is the farthest thing from the experience we had with Gate 1 Travel.

We also knew that we were getting an amazing deal to fly to Italy for 8 days but it was the WORST experience of our lives! Every aspect of our trip that was associated with Gate 1 Travel was absolutely AWFUL! This was supposed to be a dream vacation for my son, who has wanted to see Italy since he was 6 and is now almost 17. We purchased out trip in early March and traveled in mid Sept. The flight was fine but upon arrival to Milan where we picked up our rental car we started realizing that Gate 1 had done a "Bait and Switch" for just about every aspect of the trip starting with the rental car and getting worse from there. The rental car was supposed to be a "Fiat or similar" although we ended up with some brand I have never heard or, a wagon of sorts that rumbled and sounded like it was going to die on us every time we drove! The Hotels were the WORST hotels we had EVER stayed and at, and I have stayed in hostels in 3rd world countries like Guatemala that look like the Hilton compared to the San Marco. Literally the WORST hotel ever! The minute I saw our room I was creeped out and went to the front desk to show them the pictures we had seen on Gate 1 and complained that our room was NOTHING like pictured, the hotel was NOTHING like pictured! They said sorry but they were full, not offering accommodations at their sister resort a block away or anything, even though I had booked my trip 6 months earlier! I then went to our room and contacted Gate 1, letting them know how bad our room was. Their response was basically "sorry we book packages and there is nothing we can do for you"! That has been their response, if I get one, every time I have contacted them about this AWFUL trip. We stayed 2 nights to try and make it better and make sure we were not overacting, asking for a few extra pillows to help make the bed a bit more comfortable. When we woke on the 2nd morning after barely sleeping because the bed was so uncomfortable and dirty, my son and I were completely covered in bug bites! We got up, showered and left the hotel to go stay elsewhere.

The entire trip associated with Gate 1 was literally the worst experience of mine and my son's life and I am not exaggerating. He had so badly wanted to see Italy and experience everything the country has to offer but thanks to Gate 1 and the worst experience EVER, we will never return to Italy and I will NEVER deal with this company again.

If you are even considering booking with them, I would NOT!

I have traveled all over the world and you can definitely find better ways to travel on your own than through this awful company or you too could end up miserable in a foreign country with absolutely no help from the company who was super helpful when it was time to pay then is absent when you have questions or need help.

DO NOT BOOK WITH GATE 1 and feel free to contact me if you have questions as there is so much more that was bad and that the company failed to provide.

Good Luck

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Reviewer29122
,
Feb 29, 2016 8:23 pm EST

Due to bad weather our family's flights were cancelled and rebooked to London. On our way home there was a problem with our rebooking - we called Gate 1 and they were of no help at all nor have they checked to see if we ever got home from the airport in Amsterdam! Our vacation was wonderful until this- couldn't recommend using them to anyone! Getting stranded is scary and it was their job to help work it out!

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Sarah Peris
, US
Dec 13, 2015 2:16 pm EST

I lost 3, 000 dollars to gate 1 for bogus cancellation policy please go to REI instead!

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canadian traveler
Nanaimo, CA
Nov 14, 2013 10:11 am EST

Some people should never travel.

Alla Gelman
Alla Gelman
Hillsborough, US
May 02, 2012 4:45 am EDT
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I went on a tour to Israel on March 7. Gate 1 never informed me about united airline policy that they charge 200 dollars fee if a suitcase weighs over 50 pounds. I was charged 400 dollars for the round trip. I was told by the tour guide that VAT office at Ben Gurion airport will reimburse me for taxes if i spend more than a 100 dollars on items. On March 16 i went to VAT office and asked to put reimbursement on my American Express card. Till this day (a month and a half later) I never received my money back $752.00.
Gate 1 refused to help me with the issue (customer service rep named Christina first told me to wait for a month and write again but when i called she firmly told me that she can't help.
In a fury I wrote the Prime minister Benjamin Netaniyahoo, Knesset, Ben Gurion airport, Israeli Embassy in New York, president Obama, State department and even Bill O'Reily on Fox channel news. So far nobody responds and my issue is being ignored.
I wonder if other tourists lost money too or it's just me...

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Kat1
, US
May 06, 2010 3:42 pm EDT

I am totally disgusted with my experience with Gate 1. I had similar situation like you. We paid $4580 for our two people trip to Egpyt, but my mother got into an accident which left her in a coma. We are trying to get a refund from them, but it has been a nightmare. If you know any solution to get refund back, please let me know.

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jreich8
Reno, US
Mar 30, 2010 12:46 am EDT

Worst company ever. Once they get your money they are completely unwilling to work with you at all. My wife had a medical issue and could not leave on our travel date (would not have mattered anyway as a bit storm on the east coast of the U.S. would have left us stranded in airport hell somewhere along the way anyway). I asked to change dates to later date. Gate 1 only really pretended like they cared after I went around them and rebooked (for no fees) with the airline and contacted all of the hotels and had them agree to rebook with no charges either (only catch was Gat 1 had to contact them). I tried to contact Gate 1 for two weeks before hand. Two days before we left, having heard no confirmation from Gate 1 I booked different hotels. Day before we left Gate 1 left a message on my home phone that they needed me to call them back in a matter of hours to confirm that they had made changes. I am on the west coast and didn't get the message until after I got home from work which was after their east coast offices closed.

They basically just string you along hoping to screw you over in the end. While on the trip I checked out the hotels Gate 1 booked for us. I booked nicer hotels in better locations for cheaper at venere.com

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artemia tan
2719 alice terrace, US
Jan 29, 2009 8:31 am EST

our group travel to egypt last year and the only thing i don't like is that they put the ittirenaries for a certain places to visit but we never got to that place so i ask this to the tour operator but they said nothing to see there.so why they include this if nothing to see.?

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2:53 pm EDT

Gate 1 Travel Misreprentation

NEVER USE GATE 1 TRAVEL!

We were interested in the "independent" travel package for Costa Rica which included the aifare, transfers, hotel & rental car because we thought it was a good deal for less than $1000/per person. We weren't sure if it was sold out or not so we also reserved flights on Delta airlines which allows you to cancel within 24 hrs without charge.

When we called the Gate 1 agent said the package was available and the only thing "on request" meaning they could not confirm was 1 of the hotels at one of the cities we would be staying at. However, the travel agent assured us that the policy is that they look into another hotel of equal or better status and give us the option to accept.

So, happy with being able to book 2 wks of our travel date for a good deal I put down a deposit and told the bf to cancel the Delta tickets since everything was taken care of. Later that week getting worried about the "on request" hotel I checked the invoice online and it said they had upgraded us to a better hotel that was "on request"as well. When I called in they said they were waiting to hear back on the "upgraded" hotel that would cost us $94 more to see if they had room & would get back to us.

So a couple days pass and about 1 wk before our departure - I check online to find that the ENTIRE RESERVATION WAS CANCELLED!

I received no e-mail, no call, there was no explanation on the website. We call in the next day to have the supervisor tell us that they couldn't confirm the upgraded hotel and then that the airfare had expired. But then he goes to check the hotel and finds that he can now offer us the exact same package because now suddenly the hotel has room..but the flights will cost us $400. Which is ridiculous - the same package - is now $400 more due to them prematurely cancelling.

Then we tried to explain that no one told us that the flight would "expire" or that the whole package would suddenly be cancelled just because they couldn't confirm a hotel.

The supervisor then tells us it is "common" that when the air is reserved he can't get the land or when the land is reserved air is on request. He then tell us that the "whole" package was "on request"

When we told him that;

1.) On the invoice it only said the hotel was on request NOT the entire package
2.) It was never explained to us or written anywhere that the entire reservation would be unilaterally cancelled
3.) It was never explained that the "reserved" airline flights would expire at a certain time

His only response was that it was OUR fault for booking so close to the date. Which doesn't make sense because if they knew this would happen why would they still offer the package.

So in then end my bf & I who are left w/o a vacation only days before I fly out to NYC just so we could leave for costa rica and ticked beyond belief.

Oh a day later I get a call from the travel agent letting me know that they cancelled my reservation because they couldn't confirm the hotel. Funny - how the supervisor could find us one a day after they cancelled our entire package.

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Christy Riedel
, US
Feb 13, 2023 1:17 pm EST

My son and I paid for two tours to Israel in July last year, for trips in Sept. We got to Atlanta and were red flagged and given no explanation. When we called Gate 1 they said “don’t know, can’t help you. Call Arch insurance, the company we bought flight insurance with through Gate 1. We got the same answer from them. Delta put us in a hotel for the night, told us to contact the Israel embassy in the am. We were there when they opened the office in Stlanta and they wouldn’t even talk to us. They said we had to email the embassy in Israel. Delta was going to let us resume our grip the next day if we could resolve the issue with Israel but we couldn’t get to talk to anybody there and Gate 1 was no help at all. Delta finally flew us home on Friday night. We still have none of our almost 10,000.00 back and no answers either from Gate 1. What a rip off!

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8:18 am EDT
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Gate 1 Travel They provided a budget tour at a deluxe price

This describes my evaluation of Gate1's "11 Day Athenian with 3-Day Cruise" package in June 2008. Gate1"s contract hotels are not anywhere close to 5 or 4 stars, as advertised. The best, the Royal Olympic in Athens, which is billed as 5 stars, had a single restaurant, not two as advertised, and it was closed for dinner on 2 of the 3 nights I stayed there; so I had to have dinner "poolside, " which, because of the temperature, was definitely not my choice. Dinner selections were extremely limited, to essentially one entree per type (chicken, beef, veal, fish, etc.), hardly the mark of a 5-star hotel, and the prices were, in a word, outrageous ... Dinner with house wine for two came in at over 100 Euros in one case and nearly that amount in the other! The remaining hotels are worth perhaps 2 stars for the Europa in Olympia and Amalia in Delphi, and a bare 3 for the Divani in Kalambaka.

The Athens city tour was brief and rushed, included entirely too much "lecturing" by the tour guide in the hot Athens sun and the ferocious wind atop the Acropolis, while not allowing enough time for unhurried photographs, did not include a visit to the fabled National Archaeological Museum, and the afternoon of the second day in Athens was basically wasted, because there would have been ample "at leisure" opportunities to explore the city on the previous (arrival) day, if our flight had arrived as scheduled (see below). However, the first really serious turn-off came when, on June 23, we had to wait in the hot sun for 30 minutes after being dropped off by the hotel pick-up bus at a so-called bus "transfer point" waiting for the tour bus to Olympia ... No seats, no shade, only standing room in the direct sun ... Unacceptable!

The overland bus trips of up to 8 hours were incredibly long and boring, with few stops for sightseeing, and some of those included disguised "shopping" opportunities. Once at a major sightseeing destination, visits often seemed too short and hurried, and were scheduled during the midday heat, rather than early mornings or late afternoons. In the case of Olympia and Delphi, visits to air-conditioned museums were scheduled in the morning, while the heat was still bearable, and before the visits to the outdoor archaeological sites, which were scheduled in the full midday heat. It would seem intelligent, considerate, and feasible to reverse the sequence in both cases.

The cruise ship M/V Aquamarine was yet another story. It was billed as 3 stars, yet it was far inferior to ships on which I had taken multi-day river cruises on the Yang Tse in China and the Nile in Egypt. Although I paid for a cabin upgrade and thought I was getting a "superior" outside cabin, I have never been forced to live in anything so small, so sparse, so cheap-looking, and so inconvenient. The tiny portholes were partially painted over! The worst part was the bathroom ... The shower stall was almost too small to turn around in (and I am a quite "normal" 5'10", 172 lbs) ... Flimsy, shabby, without even any bath soap or other amenities. The in-cabin safe didn't work, or at least it didn't work for me. For the first two nights on the ship, there were diesel fumes in the cabin. After I complained to the tour director, they seemed no longer to be present on the 3d night. The restaurants were also not satisfactory to me. The main restaurant, while attractively decorated and featuring white linens and formal place settings, served lukewarm food, and it was almost impossible to get the wine steward's attention. The "Bistro/Pub" looked like a cheap version of a McDonald's, the food on the serving line was habitually cold, one orange juice dispenser did not work, and the only reason we used that facility rather than the main restaurant for breakfast was the ease and speed of self-service versus the incredibly slow service and directed seating in the main restaurant. Then came the shore excursions sold through the cruise ship! First, they were vastly overpriced, even though the tour guides were generally competent and knowledgeable. But up to 59.95 Euros per person for a less than a half-day tour is simply too much for the experience, especially when that experience includes more disguised solicitations/opportunities to shop. In general, the escorted portions of the shore excursions were also limited and brief, with passengers left to "explore" on their own afterwards. This was especially true on Rhodes, where we were literally rushed through the old city/citadel in about one hour. At least another hour should have been allotted for a guided tour of this World Heritage site.

Finally, our experience with Gate1's contract airline, Olympic Airlines! Our outbound flight (OA 412) was originally scheduled to leave JFK at 4:30 PM, on June 20. It finally took to the air at about 1:00 AM, on June 21 ... 8-1/2 hours late, causing us to miss at least a full afternoon of "at leisure" activities in Athens! Similarly, our return flight (OA 411) was scheduled to leave Athens at 11:25 AM, on June 30. It took off over 2 hours late, at about 1:35 PM, almost causing us to miss our connecting flight at JFK. In fairness to the airline, I will note that we were provided a room at the JFK Holiday Inn and two meals on June 20. A word about our connecting flight at JFK (Delta 5619): The plane's air conditioning did not work, and we sat on the tarmac at JFK sweating for over 1 hour because the flight also was late taking off. To add insult to injury, the stewardess served lukewarm water; on request, she added some ice cubes!

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Rose G Wilbor
Petaluma, US
Oct 12, 2023 4:35 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Reservation # : 1847424 Departure Date: 19 Mar 2020

Passenger Name(s)

Rosalinda Granada Wilbor

Jerez Granado Mercado

Services Provided by Gate 1 Travel

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Carliss Henderson
Leicester, US
May 20, 2023 10:16 am EDT
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Book trip out of New York with 400$ deposit they canceled it saying I had to leave from LA and needed to pay total airfare upfront. Although trip was at least 10 months away bait and switch Wouldn’t and didn’t give options after they canceled my trip flight origin. Customer since 2005-23

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Carliss Henderson
Leicester, US
May 12, 2023 8:12 pm EDT
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Gate one is not a bbc member,.. will take my case further

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jarka ftacnik
, US
Feb 19, 2020 1:40 am EST

Our trip in January 2020 to Myanmar did have many issues and bad experiences. After return we did contact Gate1 multiple times on the phone and e mails.No solution and respond.Be avare that Gate1 will not help you with any issue or problems after they get your money.This was very disappointing experience on our bucket list trip.

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ron irby
, US
Nov 13, 2018 11:15 am EST
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got serious food poisoning in Ecuador, damaged luggage, and totally unanswered e-mails. Also, trip cut short because we refused their over priced airfares.

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dick and jane
Whitefish, US
Aug 09, 2011 10:34 pm EDT

GATE 1 August 9, 2011
455 Maryland Drive
Fort Washington, PA 19034

Re: Russian Waterways Trip Reservation #351402

Atten: C. E. O.

My wife and I have traveled internationally for over thirty years. The following comments are based on considerable experience with a wide variety of travel companies as well as travel on our own.

We learned just a few days before departure that our Visas had not been issued because the passport photos we sent in reflected a “smiling face”. Did Gate 1 not know that a “solemn face” was required?

We entered into a contract many months ago for the St. Petersburg to Moscow river cruise. Our early booking was to insure flexibility in travel arrangements. Due to five recent successive right shoulder surgeries and some other orthopaedic issues, my wife needed the bracing afforded against the right (starboard) window side of the plane flight for the long, ten hour flight to Moscow and then the two hour flight to St. Petersburg. When I requested such seating (any row in the cabin would be acceptable) a GATE 1 agent replied that seating assignments could not be made at such an early date.

I contacted GATE 1 at a later time and was told, “GATE 1 is not and can not be responsible for seating assignments.” During a later phone conversation, a GATE 1 agent informed me that “seating assignments can only be made by Russian Aeroflot officials –according to Russian policy.” I conferred with Aeroflot personnel and was told that seatings were determined at the departure gate at flight time. I was also told that prior boarding passes could not be issued and that also must be done at the gate. I confirmed this information at the airline’s web site.

To insure that we would be first in line on departure day, we spent an extra night and day in the JFK area. Long before departure time (with a 5 hour delay) and with almost no passengers at the departure gate, I requested right side window seating. I was informed that “all window seats have been PREVIOULSLY assigned.” We were placed in the center of the cabin with no shoulder bracing and my wife experienced 10 hours of hell. Since the departure time for the flight was almost five hours later than we had been told on the previous day, we stood in line and sat that much longer in the airport waiting area, again with no shoulder bracing available.

Now one might accept this unfortunate circumstance as a difficulty encountered traveling with foreign carriers. However, as we met fellow passengers on the cruise, an entirely different scenario appeared. NUMEROUS passengers had GATE 1 documents identical to ours in format which clearly contained specific seat assignments that were finalized well prior to departure, and most of those assignments were at window/wall seats.

I can only conclude that we were lied to by GATE 1 representatives. Will we travel with GATE 1 again? Of course not. Will we recommend GATE 1 to our extended family and our numerous travel companions? Make your guess.

Enclosed is a brief list of other concerns that we feel detracted immeasurably from a potentially marvelous excursion.

GATE 1 could only afford to provide pure drinking water at the dinner meal. Water should be available at all meals, all tour sites, all bus tours, etc. There were NO refills at any meal. No coffee refills either at dinner.
Get some class…….up the price a few dollars and provide the basics.

Itinerary mismatch. We signed up for Russian Folk Lore night. That particular optional tour didn’t even begin until the first of June. We went on an optional tour to Pushkin and Peterhof for $100+ each. Nope, Peterhof was closed that day, so we only strolled through the park, and the local guide had no idea what the trees or birds were or any historical information.

Tour information. Much of it was provided only verbally. The daily single page sheets were entirely inadequate. On day one we should have received local maps, tour maps, historical lineages of people described later, simple language translations, etc. As an example, we received NO in hand out materials at Varaslovl. We considered only three of the guides as being knowledgeable about the particular area/site as well as being literate in the English language.

Walking tours were often races to keep up with the guide so as to hear his/her descriptions. At least 50% of attendants never heard a thing as they necessarily walked a bit slower or could not get close to the guide. Forty people can not walk simultaneously at the same speed. Only on the tour of Hermitage was the guide on a microphone.

We asked for information about times and rates for massage, sauna and the hair dresser. We were told that no such printed sheet was available. We could only scribble down what the receptionist told us from her single copy.

When the piano player entertained at cocktail hour, his choice of concertos
and his playing was so loud that casual conversation was impossible.

The Convention room was far too small for the number of passengers. Many
people simply never entered for any program.

98% of the company employees did not speak even basic English. It was almost
impossible to ask for a spoon or replacement for a fork that had fallen. When the
coffee pot went empty in the morning, good luck getting it refilled. Even to order
a beer was a matter of getting up and pointing to the dispenser.

There were at least three separate tour groups put together on this trip. The dining experience was chaos especially at breakfast when there were overlaps of the groups.

The “spartan” rooms should be more fully described as well as the kind of cots provided for sleeping.

Dr. Richard A. Solberg
Box 187
Whitefish, MT 59937

Cc: Customer Service Representative

Gate 1 Travel Customer Reviews Overview

Gate 1 Travel is a travel company that offers a variety of travel packages and services to destinations around the world. Their offerings include escorted tours, independent vacations, and customized international travel packages. The company provides itineraries that cover activities, accommodations, and some meals, with options for travelers to explore historical, cultural, and natural landmarks. Gate 1 Travel aims to cater to a range of travel preferences and budgets, providing customers with the opportunity to choose their desired level of comfort and convenience.

Gate 1 Travel In-depth Review

In summary, Gate 1 Travel offers a comprehensive range of travel services with a focus on value and experience. Their booking process is user-friendly, and they provide a variety of packages that cater to different preferences. While pricing is competitive, the quality of accommodations and transportation is generally well-regarded. Customer service is responsive, and the company takes steps to ensure traveler satisfaction. However, there is room for improvement in areas such as technological upgrades and response to market trends.

Company Overview

Gate 1 Travel has a history of providing travel services that span various destinations worldwide. They offer a wide range of services, including guided tours, river cruises, and independent travel packages, covering many destinations across continents.

Booking Process

  1. Website is easy to navigate, making booking process simple.
  2. Many travel packages available, catering to different types of travelers.
  3. Customization options are provided, allowing travelers to tailor their trips.
  4. Payment options are straightforward, with financing options sometimes available.

Pricing and Value

Gate 1 Travel is known for competitive pricing, often offering discounts and special deals that enhance value for money.

Customer Service

  1. Customer service is responsive and supportive.
  2. Multilingual support is a plus for non-English speakers.
  3. After-sales service and problem resolution are areas where Gate 1 Travel shows commitment to customer satisfaction.

Accommodations

Hotels and lodging are generally of good quality, with convenient locations and a range of amenities and services.

Transportation

Transportation provided is comfortable and reliable, with a focus on safety measures.

Tour Guides and Itineraries

Tour guides are knowledgeable and professional, and itineraries are well-organized, offering a diverse range of experiences.

Traveler Experience

Travelers often report authentic cultural experiences, with a balanced pace and adequate leisure time. Group sizes are managed to enhance the experience.

Accessibility and Inclusivity

Gate 1 Travel attempts to accommodate travelers with disabilities and offers family-friendly options, considering age and mobility in their travel packages.

Sustainability and Social Responsibility

The company is mindful of the environmental impact of tours and supports local communities, although more information on ethical practices would be beneficial.

Customer Reviews and Testimonials

Customer satisfaction ratings are generally high, with a good rate of repeat customers. Testimonials often highlight the value and experience provided by Gate 1 Travel.

Cancellation and Refund Policy

The cancellation and refund policy is considered fair, with reasonable processing times for refunds and various insurance options available.

Awards and Recognitions

Gate 1 Travel has received industry awards and holds accreditations, reflecting their commitment to quality service.

Areas for Improvement

Customer feedback indicates a need for technological upgrades and a more proactive response to market trends.

Final Verdict

Gate 1 Travel offers a solid choice for travelers seeking value and a well-rounded experience. It is particularly recommended for those looking for guided tours and cultural immersion. Overall, the company receives a positive rating, with a few areas noted for potential improvement.

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