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Gate 1 Travel / Airport transfer

1 United States Review updated:

In June 2009 I took a Gate 1 tour of Spain & Portugal. I paid Gate 1 in advance for an airport transfer ($100) from the Madrid airport to my hotel since I was arriving a day before the tour began. The driver never showed up (was told car trouble), so I took a cab for about $40. My Gate 1 tour guide promptly reimbursed me for the $40 in cash. Upon my return home I contacted Gate 1 to get reimbursed for the rest of the money owed me, $60. I was told by Gate 1 as far as they were concerned I had been reimbursed, case closed. Unacceptable. I will not patronize Gate 1 again!

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Comments

  • Ga
      2nd of Jul, 2010
    0 Votes

    Hello. My name is Candice and I work for Gate 1 Travel. It seems there may have been a bit of miscommunication and we certainly apologize for any inconvenience. It was our understanding that you were reimbursed locally, however if that is not the case, please contact us directly at customerservice@gate1travel.com and we will be more than pleased to research your concerns.

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