The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Gate 1 Travel / Terrible Service

1 United States

My wife and I are very experienced travelers, having toured all over the world with several tour companies, and never had any significant problems.
However, on a recent tour of Morocco with GATE1 TRAVEL, it did not take us long to realize that the quality of their service is well below par:
1- Four days before the trip, they completely changed the itinerary of the tour, which rendered the airline reservations we had independently made totally unusable.
If it weren't for the actions of our personal travel agent, we would have been in an impossible situation.
Needless to say, we were very stressed when the trip started.

2- When we arrived at the airport in Casablanca, we could not find the person responsible for our hotel transfer.
After looking for him all over the arrivals area, we decided to change enough money to buy a phone card, in order to call the local GATE1 TRAVEL office for instructions.
It took three phone calls, and we were finally told by their incompetent office manager to take a taxi to the hotel.
The whole fiasco wasted about three hours of our time, and when we finally arrived at the hotel, the tour of the city that was included in the package had just left.
The hotel in Casblanca was very dirty and dreary.

3- At the end of the tour, we were supposed to return with the group to Casablanca.
Instead, the tour guide told us that we would be dropped in Marakesh, where we could take a train to Casablanca on our own.
We had bought an all inclusive tour from Casablanca to Casablanca, and warned him during the tour that his paperwork was incorrect.
This cost us several days of arguments with the tour guide, and many calls to the inconpetent office manager.
In the end, we had to wake up at 2:30 in the morning to be able to catch our early morning flight in Casablanca.

Obviously we were wrong in assuming that we would be well cared for when we bought an all inclusive tour.
Not with GATE1 TRAVEL: they drop the ball, and the customers are left holding the bag big time.

Belatedly, we heard from other people that these fiascos are commonplace with GATE1 TRAVEL.
Once they collect your money, you are completely at their mercy.
There are are many good tour companies around, but GATE1 TRAVEL is NOT one of them.

Post your comment