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We visited a Travel Club and was given a $400.00 gas redemption Certificate. We had to select our gas station (Exxon) and received our gas vouchers to send in monthly with a mim of $100 in gas tickets and we would receive a $25 gas card over the next eighteen months. We send in for two months and they were refused and returned to us by the Post Office. I have tried to call, phone disconnected, I have sent e.mail and returned.
This should not be allowed.
Thanks
The complaint has been investigated and resolved to the customer’s satisfaction.
HAS ANYBODY OUT THERE GOTTEN RESOLUTION FOR THERE $600 TV PURCHASE REBATE DIRECTLY FROM MITSUBISHI CORPORATE?
Mitsubishi President just sent a email regarding Gas & groceries
promo plan.
They have given a email address and phone number for customers to call
regarding there gas or grocery promo. Your info was sent up to them
on July 1st. But since they are requesting to deal directly with
the customer I have forwarded you the info. So please contact then
if you have any question about your gas voucher. Please read memo
below.
-----Original Message-----
From: Walton, Erik
Sent: Friday, July 10, 2009 10:52
Subject: Gas & Groceries Promotion Plan: have customers call Customer
Relations
I want to let you all know the plan we have to support customers enrolled
in the gas and groceries promotions. Please share this information with
them.
1. We have a link on our web site to direct customers to Customer
Relations: http://www.mitsubishi-tv.com/promotions.html
2. Customer Relations will collect customers information and work on
resolutions for customers. CR will be using the "Thermal Sensor" method to
resolve these promotion issues.
. MDEA is doing its best to honor our commitment to
eligible customers by directly dealing with them to satisfy their
promotion claims.
Please ask your customers who contact you regarding challenges involving
promotion claims, to contact MDEA’s Consumer Relations department at
[protected] or mdeaservice@mdea.com.
We look forward to providing your customers with a resolution that will
both satisfy them and strengthen their loyalty to you as their retailer.
Thank you for your continued support and cooperation.