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Gas Station / Rude & merchanic misdiagnosed the problem

1 84 Division Rd NKingsville, Ontario, Canada
Contact information:
Phone: (519) 733-6434

So one night my car wouldn't start & my road side assistance had just finished, so I was in a panic & called Shell. Tony the owner's son was there & was nice enough to come over & boost the car for me no charge.

Because he was so nice, the following day I took the car in & the mechanic (Chris) looked the car over. I remember being kind of irritated that he stood there talking to some guy while I was kept waiting, but I was patient.

Chris figured out it was a faulty Garmin adapter that had been turning the Garmin on while I wasn't in the car & it had drained the battery.

I wasn't ready to pay for a full check of the car, but within a couple of weeks there was a turn signal indicator noise coming from the car when I wasn't using it. I got scared & took the car in to them. My house is right around the corner, but Tony said he couldn't drive me back. I found this strange as most garages will do something to accommodate you. It was only an hour so I said fine, I'll walk to the nearest store.

Chris said there were 3 issues, the turn signal needed to be replaced, the transmission gasket/filter & the muffler.

I said I needed a couple of days, as I wanted to check out pricing with other garages. Their prices were the best, so when I was ready to book, I called & confirmed with Tony that the prices on the estimate were solid & I wasn't going to be charged $100, $200 more than what was quoted. He said they never go over 10%. He also said he would call me back, but he never did, so I called him the next day.

Chris answered the phone & I told him Tony hadn't called me back. I ended up deciding to speak to him as I felt it would be rude to ask for Tony. I, told him that I wanted to be driven back, so I was thinking I'd drop the car off at night time so they'd have it first thing in the morning & I wouldn't have to go out of my way to get it there.

I needed them to drive me back, so I told him between 4-5 pm is fine. That's when Chris started to be immature. He keeps saying over & over again they aren't open after 5. I didn't understand if he just hadn't heard me or what was going on, b/c I kept repeating that I said between 4-5.

Then he says, "DO YOU WANT TO BOOK OR NOT????" I said, "Excuse me?" He says, "you should just speak to Tony."

Great, Tony was there all this time.

I said to Tony, if this is the way I'm going to be treated then I should just go elsewhere & Tony said, "Yes I think that's a good idea."

LOL, I was so shocked at how rude both of them were that I hung up.

Actually I have to thank them for being mean spirited to me because I asked around for recommendations & found a wonderful mechanic who is not only honest, but VERY sharp. He figured out a problem that at least 8 other mechanics have never been able to feel. He didn't overcharge me, he EVEN initially looked at the car for free.

AND he told me that it wasn't the turn signal, it was the hazard light switch that had needed to be replaced & he was RIGHT! He said that often car mechanics just throw parts at a problem without properly diagnosing the problem which is why some people get ripped off all the time.

I've since heard from 2 other people who say that the Shell Gas Station is terrible, so I guess how they treat me & their inability to properly diagnose cars isn't just with me.

Ep

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