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2.5 8 Reviews

Garfield Refining Complaints Summary

3 Resolved
5 Unresolved
Our verdict: Engaging with Garfield Refining, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Garfield Refining reviews & complaints 8

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5:35 pm EST
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Garfield Refining - Refining/diamond return

Garfield Refining has lied to me on several occasions and has stolen over $6k worth of diamonds from my order and no one will respond to my very simple request, which was to explain to me how they returned nothing but Cubic Zirconia stones to me and stated that these were the leftover stones after they completed a fire assay, which is an oxymoron.. if CZ’...

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3:50 pm EDT
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Garfield Refining Refining and assaying

I have been a jeweler for all of my adult life, and it had been a while since I sent any sweeps or outside purchases (from yard sales, flea markets, etcetera), and the refinery I used to deal with had gone out of business, so I decided to give Garfield a try.

Like many of the other reviewers, I weighed categorized and tested everything possible (filing deep into marked materials like karat gold and unknowns) and calculated that from my testing (using caustics, touchstones, etcetera) I calculated over $1500USD worth of silver, karat gold, filled items and about 3 grams of old, likely cadmium-containing 950 platinum solder (also well marked and tested).

Garfield offered me about $850USD and accounted for the full weight of the parcel, including untested sweeps, and the platinum was NOT included in the report. When I called to point this out, they offered to test my material again, still finding NO platinum whatsoever, and with no change to the final report, about $650USD light from my already conservative estimate.

I took the check and filed a formal complaint with the federal trade commission.

Desired outcome: Either acknowledge and compensate for whatever the mistake was (perhaps employee theft?) or simply wait until the FTC disciplines/dissolves them and a civil suit is initiated.

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2:54 am EDT

Garfield Refining Refining rip off.

Carol Effinger

33 points

2 days ago

I sent in 10 ounces of gold jewelry and 3 crowns. Result was only one ounce of gold. I’m sure some of the chains, etc maybe we’re not 14 carat gold. The earrings were 14 carat gold. I had wedding rings in there that were more than one ounce and other fine jewelry. I was wanting my 2 half carat diamonds back but mysteriously they disappeared. They tried to tell me they were fake diamonds. No they were REAL! I had a jeweler verify the diamonds 5 years ago. They were from my Grandmother‘a wedding set. I feel ripped off. Just the rings alone were more than 1 ounce. Maybe people just don’t speak up. I was assured that this was a reputable business from my dentist. I lost a lot of money here. This company needs to be investigated. This is worth getting my lawyer involved.

1

Response from the owner 12 hours ago

Carol, we are sorry to learn you are not satisfied with your experience refining with us.

In reference to the value of your materials, your valuation is based on the amount of pure precious metal recovered after processing.

We would also like to apologize the stone removal process was not clearly understood before we received your materials for refining.

We do offer risk free refining, if you would like your materials returned in your process form – please let us know as soon as possible.

Response from Carol Effinger:

I understood the stone removal before sending it in. The stones were real. At first the associate said that the value was added in the total. Next the associate was trying to tell me they were not real that they disintegrated in the process and that if they were real the diamonds would’ve been left behind. They were real! Diamonds are indestructible. My conclusion is that someone there stole them.

The second point I have is that I sent in 10 ounces of gold jewelry. How could that possibly turn out to be only 1 ounce of refined. Does not add up. One ounce is nothing. If you used the Miller process on my gold, I just have a had time believing I had 9 ounces of impurities. Really doesn’t add up. I know I had old quality gold.

Desired outcome: Proper weights and correct pay off for the gold.

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Is Garfield Refining legit?

Our verdict: Complaints Board's thorough examination reveals Garfield Refining as a legitimate entity with notable strengths. Despite a 37% resolution rate on customer complaints, which invites a closer look, Garfield Refining stands out for its commitment to quality and security. Clients considering Garfield Refining should delve into its customer service record to gauge compatibility with their expectations.

Garfield Refining earns 96% level of Trustworthiness

Perfect Trust Endorsement: Garfield Refining achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Garfield Refining. The company provides a physical address, phone number, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for garfieldrefining.com can be seen as a positive aspect for Garfield Refining as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Garfield Refining's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Garfieldrefining.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Garfieldrefining.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Garfield Refining's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 37% of 0 complaints were resolved.
  • Multiple low-rated websites are found on the same server. There could be such as technical issues or poor website optimization. To determine if the websites are part of a scam, it's important to review them and look for signs of fraudulent activity.
  • Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.
  • Garfieldrefining.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The garfieldrefining.com may offer a niche product or service that is only of interest to a smaller audience.
  • Garfield Refining protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
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1:26 pm EST
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Garfield Refining Selling gold jewelry

I metal detect and sent gold twice
First time was fair
Second time a total rip off
I was called after I sent second time and I believe this was to see how much I knew about what I sent
All the jewelry I find is at least 10k, what I sent was a mix f 10k and 14k
After call, I was given an evaluation really low
I called back and showed that even if everything I sent was 10k I should have received at least $500 more as a lot was 14k I should have received at least 1200 more
Their response was to say treasure hunters gold is lower, 32.14 percent
That amounts to 7or8k as far as I can determine
That's ludicrous, just because I find gold jewelry it does not lose value
No gold in America is sold under 10k I have metal detected for over 25 years and one found one 9k ring out of hundreds
I test all my gold, or have a local jeweler with 40 yr experience test anything I have questions about
After looking at past reviews this I exactly what they do to others going back years and I intend to do whatever it takes to hold them accountable
I'm now retired and have plenty of time
I also am well-known all over the United States and even abroad as a detector est even been included in documentary's
So I'm well versed in gold values and know for a fact I was ripped off
Sad thing is they are doing this now during a pandemic when people are vulnerable
The state's attorney needs to look into this it's nothing short of organized crime as I see it, they are knowingly stealing from the American people

Desired outcome: Made right 1200 owed

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Eric Adrian Ryan
, US
Jun 12, 2023 8:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello,I am currently just starting my debate with Garfield.Any suggestions of how I proceed in these first days before I lose any ability to question,demand returned material,or seek legal help?I have sent palladium from busbars that is 99.9on XRF,attached to copper and wanting to have many other alloy pieces processed and refined together I sent it to Garfield.Was told what is known to XRF,has been bought by local gold buyer,and what I still obtain a small portion of from each material sent was All BASE METAL.Come on guys ,either u have been stolen from in postal service,or you are the thief.It doesnt seem to hard to find out which person is telling truth as I know most postal facilities from the one I hand delievered to all tbe way to your carrier can be monitered and package could be visually seen as different if someone opens and returns different material..But then it does say metal refinery and is weight when person looks at package,

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Carol Effinger
Hueytown, Alabama, US
May 07, 2022 2:48 am EDT

I totally agree with you.

Carol Effinger
33 points
2 days ago
I sent in 10 ounces of gold jewelry and 3 crowns. Result was only one ounce of gold. I’m sure some of the chains, etc maybe we’re not 14 carat gold. The earrings were 14 carat gold. I had wedding rings in there that were more than one ounce and other fine jewelry. I was wanting my 2 half carat diamonds back but mysteriously they disappeared. They tried to tell me they were fake diamonds. No they were REAL! I had a jeweler verify the diamonds 5 years ago. They were from my Grandmother‘a wedding set. I feel ripped off. Just the rings alone were more than 1 ounce. Maybe people just don’t speak up. I was assured that this was a reputable business from my dentist. I lost a lot of money here. This company needs to be investigated. This is worth getting my lawyer involved.
1
Response from the owner 12 hours ago
Carol, we are sorry to learn you are not satisfied with your experience refining with us.

In reference to the value of your materials, your valuation is based on the amount of pure precious metal recovered after processing.

We would also like to apologize the stone removal process was not clearly understood before we received your materials for refining.

We do offer risk free refining, if you would like your materials returned in your process form – please let us know as soon as possible.

I understood the stone removal before sending it in. The stones were real. At first Eric said that the value was added in the total. Next Eric was trying to tell me they were not real that they disintegrated in the process and that if they were real the diamonds would’ve been left behind. They were real! Diamonds are indestructible. My conclusion is that someone there stole them.

The second point I have is that I sent in 10 ounces of gold jewelry. How could that possibly turn out to be only 1 ounce of refined. Does not add up. One ounce is nothing. If you used the Miller process on my gold, I just have a had time believing I had 9 ounces of impurities. Really doesn’t add up. I know I had old quality gold.

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3:40 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Garfield Refining Ripped off!

Had 14kt gold tested bracelet sent in. Was tested before I sent it. 14.1grams and silver .925 tested 10.1 grams. Both had k stamps and jewler stamps. Worth appx$ 500.00 offered only $80, 00. Sellers beware!

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William Pietri
, US
Jul 04, 2016 5:21 am EDT

I submitted two pieces of dental scrap for recycling and was only paid for one. I know this because I checked the value of one piece in advance. I added a tooth with a gold inlay that weighed about 9 grams. I was only paid for the first piece.

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1:51 pm EDT

Garfield Refining Dishonest and greedy's

This company stole from me over at $1000 in the gold I send them. To test this company I send them $1300 in gold to be refine and them I got a check for almost $300. I been doing business for 35 years in the gold industry I own two jewelry stores I do my own refining and to save time I send them my gold. Never ever at company that I had use before had been this dishonest greedy and stupid. They tough they were dealing with another regular Jewelry owner that don't know much big mistake for them; because for that I will make sure every body knows about them, I had place at formal complaint in BBB. Jewelery owners be aware, ones you send your gold to this company is out of your hands and is nothing you could do to avoid been robed.

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Carol Effinger
Hueytown, Alabama, US
May 11, 2022 12:51 pm EDT

Garfield Refining has quite the scam going on. What a racket. Really might be worthwhile to write in to the Federal Trade Commission as fraud. I’ve already written the Better Business Bureau. I’m not giving up

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zihpyman
Amarillo, US
Feb 15, 2012 3:18 pm EST

I too was ripped off by Garfield! Mine was $500.00 and offered $80.00. Seller beware of Garfield Refinery!

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candyjs1
Brick, US
Jan 25, 2011 5:41 pm EST

I also got robbed from them telling me also the 14K was plated or metal like I am stupid. I also have been in the jewelry business for over 20 years and i know my sources and my own personal jewelry. Yes Joel got me good! Nothing for my personal jewelry that hurt to part with because of needing money not to lose my home. Now i have ###!

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1:02 pm EDT
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Garfield Refining robbed once again!

As a jewelry retailer we send in scrap gold for refining peiodically, I have used garfield a few times in the past with skepticism and I can usually count on them pinching some. this time what should have been $9600. was $8800. that was a bit more than a pinch. it was a vaseline job, only wish I had a chance to use some beforehand. I only used them because of speed and convenience. no more for me thanks. 3 times a charm.
I feel that thieves might have more conscience than these people. they would not even return my call. my opinion is stay far, far away from them. also people if you have runnings with them feel free to lodge a complaint with the FTC and attorney general.

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JamesSantana
Cooper City, US
Aug 21, 2014 9:21 am EDT
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I BEEN 40 YEARS IN THE JEWELRY TRADE, THIS COMPANY AND REPUBLIC METAL CORP. ARE THE BIGGEST CROOKS

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JamesSantana
Cooper City, US
Aug 21, 2014 9:17 am EDT
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YES, YES THEY ARE PLAIN CRIMINALS!

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12:24 pm EST
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Garfield Refining - Beware!

I was told by a friend who used to own a local Pawn Shop that Garfield Refinery was a dependable place to send your scrap gold to for converting to cash. I had already taken my gold to a local pawn shop and was told they would pay $11.00 a gram for 14 Karat gold. I called Garfield Refining Company, and they said they would pay me $16.21 per gram to...

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Contact Garfield Refining customer service

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+1 (800) 523-0968

Website

www.garfieldrefining.com

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