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Gardner-White Furniture / credit account

1 United States

I have had stellar credit on my account. I called on December 11th 2018 and spoke to a gentlemen because my payment was 1 day late. This gentleman said there was nothing he could do said to call next month once I received my statement to get waived. I called today January 22nd, (spoke to Rayesha and Sparkle) because I just received my statement today. I was charged 27.00 for a late fee and $2.00 for interest. (I paid off my bill on December 11th 2018) . Sparkle said they never waive fees nothing she could do. Said she pulled up my phone records and that I did not speak to anyone on the 11th of December only their automated system (not true). I did and was pretty much called a liar. She said they can't waive fee's . funny because on August 11th 2017 I called because of the same situation spoke to Susan and they did not charge me a late fee that day. I'm very disappointed in this service and am very upset. I asked to speak to someone else again and was left on hold. At this point I will be really thinking twice about ever doing business again with Gardner White all over $29.00. I'm seeking for this $29.00 to be dismissed my account # is [protected]. I hope you contact me with some resolution

Jan 22, 2019

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