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Gardner White / bad customer service

1 Canton, MI, United States

My husband and I put the Southie reclining 3-piece sectional "big picture package" on layaway towards the end of January. We put about 20% down. We went in today (only a couple weeks later) to take it out of layaway and after paying I was told that the item was discontinued. Wow, now I'm told that? I would have appreciated a phone call so that I could change plans. Now I'm stuck waiting for the bank to redeposit my money so that we can start our furniture search all over again.

Not to mention, our salesman Joseph seen us come in, remembered us and said hello, but when this issue arose he hid in the back. Now that's some wonderful customer service. Never will I step foot in Gardner White again.

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