I have called many times and emailed to get status on my order. They never responded to email and you cannot ever get to anyone to talk realtime. The customer service phone below, taken off their website is broke. You always get a recording to press 1 to place an order or 2 for customer service. No one ever answers and then you get disconnected.
Here is what they have open their website for customer service.
To place an order,
For customer service or to check on an existing order, please Call [protected]. Monday thru Friday - 9 am to 4:30 pm EST
Please be aware that during peak gardening season (mid & late spring) our call volume is very high and wait times may be extended. Calling mid-morning or mid-afternoon may be helpful.