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1.9 79 Reviews

At Home Complaints Summary

17 Resolved
62 Unresolved
Our verdict: When using services from At Home with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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9:39 pm EST
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At Home no returns and terrible customer service

I bought some holiday decorations two weeks ago. Of course we over bought. I went to return the extra items but I had lost the receipt. Cashier said no returns without a receipt, not even for store credit. I couldn't get a manager in store to speak with me. I tried calling the corporate office and cannot get live person on the phone. You can't even call the store and get a live person. I had to email customer service, and after many back and forth emails, they wouldn't help me. So they can't pull up receipts by credit card, no returns without a receipts, can't talk to a live person or anyone with any authority. All this equals a lost customer for life. How are they in business? Perhaps they won't be much longer...

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At Home refund

I purchased some decor pillows and was wanting to return them. When I took them back they told me they could not return them because the price tag was removed although the other tags were still attached. I was not aware the price tag had to be attached being that I bought 3 and one did not have a price tag. No where on the receipt is specific about decor pillows or any where In the store does it have a return policy for decor pillows. This was my first time purchasing pillows from garden ridge. I would really like my refund. Is there any way you can help me get my money back?
My email is [protected]@hotmail.com

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D.Barry
St.louis, US
Apr 21, 2012 12:45 pm EDT

My husband and I purchased 4 flower pots for our new patio on 4/17/12. We just filled them with dirt and plants, and notice the pots won't hold up right, the base is all bent. I found my receipt and headed up to garden ridge, The girl at the register went to the back to talk to manger, she came back and said my manager said there's nothing they can do, they will bend a little and your receipt expired on 4/4/12. All I wanted to do is exchange them and pay more. I'm very upset at the customer service there and don't think I can shop there anymore unless I'm taken care of which I don't think that will happen. I'll just have to tell everybody I know about the poor customer service i got. I work in retail and I can tell you we take care of our customers. Happy customers bring you more customers.

D.Barry
dardeem@aol.com

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9:19 pm EDT
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At Home friendliness

Please do not shop at this location! I have never dealt with anyone more rude! When I spoke with the manager, Paul, I was told that they were not worried about upsetting customers because they would be "profitable" without me! Customer service should be of utmost importance, but it's not to this company! Let's see just how profitable they can be without customers!
They sell low quality merchandise and hire even lower quality management!

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sherry meredith
douglasville, US
Oct 20, 2011 7:28 pm EDT
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i went into garden ridge on 7400 douglas blvd i buy a labtop desk on the shelf had 14.99 i was pleased when i stood in line for abt 45 min i get up to the cashier and he tells me no i was wrong wouldnt ck on the price that was on the shelve told well do u wont it or no i have people in line he was so rud so i wont b going back there anymore i would rather go to walkmart than to put up with the rudness i got from him today i have friends that go there when i tell them how rud the employee are and even the manger than wont go there either if u would like heres my email address shrrymrdth49@yahoo.com

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At Home gidget gallow

I was parked in parking lot of store #16 and there one car parked next to me on the drivers side not cars parked on the passenger's side when I went into the store #16 for 10 minutes and walked out and there was a shopping cart right on my vehicle passenger rear side as i began to walk to my vehicle i looked at my car and there was a large multi-scratch on my rear passender vendor behind 2nd door. I then left everything as it was and I walked by into store to get manager Maria she then walked out looked at the shopping cart and took picutres of my car and it's damages. Maria then told me to file a complaint online with garden ridge and she stated that she would get with he store manager on 06.09.11 to inform him of the damages and show him the pictures. My car needs to be repaired. My name is Gidget Gallow # [protected]

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At Home bad customer service

Please see email sent to the "fake" email address that Garden Ridge gives out when you complain about something at their store, which is [protected]@gardenridge.com on 5-24-11 and five additional times since I did not receive a response:

Hello,

I would like to share with you the experience that I had at your Garden Ridge store located at 4641 Lafayette Road, Indianapolis, IN, yesterday 5-23-11 at approximately 4:00 pm Eastern standard time. First let me say that I have been a loyal customer and have spent alot of money at this store since it opened here in Indianapolis, and I have also referred several friends and co-workers because of the great selection and low prices. Unfortunately I'm not even sure I will ever go back. Let me explain what happened.

Approximately 10 days ago I went to your store and bought throw pillows, two small ones, and one big one that matched. I really needed two big ones, but you get so many of these that I was sure you would get more of them. I thought it was reasonable to wait 1 1/2 weeks to go back and see if the store had received additional pillows to get the one pillow that I needed. Keep in mind when I picked out these pillows I was there for 1 hour studying the pillows, so I know what inventory you had. Please also keep in mind that I live 1 hour away and gas in this area costs $3.80 - $4.00 per gallon. I have no other business in this area except to drive to your store.

Now to the events of 5-23-11. I spent about 40 minutes looking through the pillows and in the area above that wraps around the store (where you store additional pillows) looking for this one pillow that I needed. I could not find one that matched even the small ones I had bought, I could only find a large one that was brown like mind instead of green. I could tell however that a new shipment of pillows had come in because there were several styles there that had not been there before. I have a keen eye for these things and again studied the pillows for an hour before I picked mine out the first time. I noticed at the back of your store (but on the floor visible to customers) were several new pieces of furniture, still wrapped in plastic, and 4-5 huge boxes that had not been opened. My thought was that the boxes could contain pillows, so if someone could at least peek in there and tell me then I wouldn't have wasted an hour drive for nothing. There was a tall black man with a black shirt on, one of your employees, straightening the pillows in one of the aisles. I approached him and explained what I was looking for, and told him nicely that I had spent a very long time looking through all of the pillow aisles and at the extras that wrap around the top shelf of the store, and could not find any of these. Then I pointed out the boxes and asked if there was a possibility that there were pillows in those boxes. He said he didn't know and he was "not authorized" to do anything with those boxes, and that I would have to speak to his "manager". Let me say that this was the first employee I encountered that acted like I was "bothering" him and he was totally uninterested in my dilemma. Please keep in mind he was "straightening pillows"! I'm sorry but that should be done right before closing, I'm sure alot more customers would come and mess them up before close. Unfortunately I did not get his name but the time of day and my description should be enough to figure out who it was.

The next part is the real kicker. I went to the front of the store to the cashier, and very politely explained that I drove a long way and was hoping that someone could check the boxes. I told her that the person in the back by the pillows said that I needed to talk to the manager. The cashier used her two-way radio and explained the situation and asked for the manager. The manager, Angela Zabinski, stomped up to the front of the store very irritated that she had to be bothered by me. I explained to her that I saw that there were large boxes that possibly contained pillows and was hoping someone could peek inside before I left to see if that was the case. She was very rude from the moment she walked up to me. She sighed very loudly and said "I have all my employees doing other projects"! I'm sorry but straightening pillows was the other man's "project" that was so important? I told her I understand, but I drove a long way and if someone could just peek into the boxes if they contained pillows I would search for the one I wanted myself. She then stormed to the back of the store. It couldn't have been more than 60 seconds later when she called the cashier on the two-way radio and said in a very nasty tone "IS THAT CUSTOMER STILL THERE?" Of course the cashier said yes. The manager then said that the only pillows in those boxes were the back rests that have arms on them. I'm not sure if she thinks I am stupid, but I don't think she even had enough time to walk to the back of the store, much less slit open 5 boxes and look inside of them.

At this point I am bewildered, the only person that even remotely has any focus on customer service in this store is your cashier. She was awesome and gave me this email address and the managers name when I asked for it. Other than that who in the world do the other employees thinks they work for? Without customers they would have NO JOB! I myself am a Sales Manager for a large telecommunications company. I have 8 Account Managers that work for me, and they handle 3, 200 accounts that are all cities, governments, counties, and school systems. I have to say that if I EVER heard them talking to a customer like I was talked to yesterday they would be fired. I am not sure if I even want to step foot in your store to return the other three pillows! I also have to say that you have lost a customer, and I will no longer be referring friends and family to this store. The funny thing is I have never had to ask for assistance before, so now I know. Maybe it has been this way all along, I just got lucky and never needed any help while I was there.

My last point that I would like to make is that management comes from the top down. If Ms. Zabinski acts like this towards customers, then the staff that works for her will also act like this. I hope you get my point.

Thank you for listening.
********************

Keep in mind that no one responded after sending this multiple times! I would think that any company who wants to stay in business would be all over this! Bottom line is they are a horrible company to do business with, I agree with everyone else on this website, total scam. They are also right about the phone numbers they publish for their stores, they ring to nowhere, or for Indianapolis, it has a fax tone.

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Update by bstee85
Jun 09, 2011 3:37 pm EDT

Disagree again. They may have a national contract for long distance, equipment, etc... but not all areas would have the same local exchange carriers (network) and/or competitive exchange carriers in every major market. I have worked for the phone company for 22 years in retail and wholesale (ILEC and CLEC).

Update by bstee85
Jun 08, 2011 11:13 pm EDT

B.D. Mcgee--if you read the other comments about Garden Ridge you will see that all the numbers they publish for their stores are bogus numbers that ring to nowhere. You can never talk to an employee. Working in the telecom industry it would not be possible that this is "crappy telecommunications provider" being that the ILEC provider would be different in every single area.

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Honeywealth
Indianapolis, US
Mar 01, 2013 4:34 pm EST
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I was at the Lafayette road garden ridge store on Friday, March 1 2013 and I was given the worst treatment of my life, both by the cashier and the manager. I was there to return a laundry basket that I bought a week ago. The cashier said that the basket was used and I said No. I was returning it because after I got home, I found out that one of the handles was broken. After showing the basket to the manager, she told me that they would not accept the basket. I just said to both of them" You can have the basket" and walked out of the store.
Their customer service is the worst I have ever seen in my life.

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BearieJ
Omaha, US
Oct 09, 2012 12:02 pm EDT

I was a employee there for only 5 days and i have to say not only do they not help or care for their customers very well, they also don't give a ### about their employees. The managers of course are all buddies so their job is safe. But associates can lose their job over ONE mistake. They will fire you over the dumbest reasons. They have no training program so of course your new employees are going to make mistakes. The time i worked there it was my first time ever on a cash register. They trained me only one day then left me on my own. Then they told me " If you have questions.. read the white book next to your cash register" Like i have enough time to do that when i'm helping a customer. I was one of the employees that reallly wanted to help a customer and really cared but maybe that's one of the reasons i got fired.. cause i CARED about the customer. They are very strict and your not allowed to make a mistake. Also one manager would tell me one thing and then another would tell me something different about one thing so i never knew what i was supposed to do with certain situations. Garden ridge only looks at the mistakes not the good things the employee was doing. so they aren't good with their employees either

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B.D. Mcgee
Metropolis, US
Jun 08, 2011 3:33 pm EDT

"...I don't think she even had enough time to walk to the back of the store, much less slit open 5 boxes and look inside of them."

She probably just checked the shipping labels or delivery invoice.

"...they ring to nowhere, or for Indianapolis, it has a fax tone."

Sounds like they have a crappy telecommunications provider.

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5:27 pm EDT
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At Home customer service

My experience with Garden Ridge in the past has been without incident, as long as you make a purchase, and never return or question the price, etc you will be fine.
In December 2010 I attempted to purchase some marked down pictures. They were on a clearance rack with a red mark through the original price and the sign posted indicated an additional % off.
Once I approached the register, the picture rang up at regular price. The cashier refused to look into the discrepancy and said it was an error. I informed her of the stack of 20 or so pictures and she stated they were all mistakes. I asked for a Manager and the cashier informed me she was the Manager. So in turn, I asked for the Store Manager. She points to a gentlemen who was standing a few feet away. I explained the price discrepancy, he said they were placed in the wrong area (with red lines), snatched them from me, added them to his cart and walked away.
The "store" manager never looked into my claim, or even gave me more than 3 seconds of his time. I asked the cashier/Manager for company information in order to file a formal complaint and she hands me a tiny piece of paper with an email address typed on it.
I am not exaggerating but I felt as though I had been acosted. I walked away from all the merchandise and the store, never to look back, except for now by sharing my story.

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Advocate for honest marketing
Romeo, US
May 16, 2011 9:28 pm EDT
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On 4/15/2011, I had the almost same exact thing happen with pricing. I was buying some florals from the 75% clearance area.
Of course, they did not ring in at the discount where I had found them. 3 people including the manager said they were in the wrong location. I asked for the discount and the manager refused saying he would lose his job and that what the computer rings the price is all that you will get. I too, was given a little sheet of paper with the email for customer care. While they have responded, they take no responsibility and say they do market fairly and clearly. I gave them this website to check out. I am also filing a Better Business Bureau complaint in Michigan where the store is located in and also one for the headquarters in Texas. I would encourage all who have had problems to file such complaints with this agency. If enough people have a voice on the same issue, there is bound to be some change. I am waiting for the day our store closes.

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At Home pricing

I drove 50 miles to go to Garden Ridge to Buy a rug. I found one that I really liked and was going to buy it. It was red lined which is half off. I thought bonus, I will get it cheaper. When I checked out it rang up full price. the cashier told me that it must have been red lined by mistake, because if it was supposed to be it would have rang up half off. I told him that I also work in retail and if we make a pricing mistake then we make it right by the customer. He told me that he couldn't override the price that had to be done by corporate. When I asked to speak to a manager he informed me that he was a manager. I aksed for a phone number to corporate and all I got was a piece of paper that had a web address. It didn't even take me to a place where I could complain to them directly. I will not shop with that company again. I will also tell everyone I know not to shop wuth them either. They(Garden Ridge) don't know the meaning of customer service. The item that I was trying to purchase was item #[protected]. I can't believe as a manager he doesn't have the authority to make things right for the customer. I am also a manager and I have that authority.

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gopherett
Omaha, US
Aug 23, 2012 1:09 pm EDT

I was in that store today and there are Red Line signs all over the store and I couldn't find one item that was red lined. If items are on sale / relined I think that's where the signs should be located. I won't go back. Just too frustrating trying to find anything.

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At Home - return policy

I purchased a blow-up yard Santa, last Saturday at Garden Ridge for $20. It was a one-day sale. On Sunday, we put the Santa in the yard - and discovered a huge tear in the side. So we boxed Santa up. Today, (Wednesday) I went to exchange the defective Santa for a new one. I was told that 'store policy' states 'no exchanges'. I was told I could get a refund...

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At Home rip off

On November 6th my mother my sister and I went drove for 1 1/2 hours to go to Garden Ridge to by Christmas trees. I purchased a 7' white lights tree my mother purchased a multi color same size style. On November 27th I started to put the tree up and the top was wobbly and the lights kept going out. I called my mother and asked her if her's did that no. I had seen her's over Thanksgiving and it looked great. After working all day I drive to Garden Ridge and I didn't have my reciept I had looked for it every where I just wanted an exchange. I spoke to a return clerk, front manager and "store manager" all kept saying NO to everything I wanted. Thery were out of that style tree, I could NOT get a credit put money with it and purchase another tree. I was NOT wanting a refund just a tree I explained to them the next 3 weeks I was VERY busy and that I just wanted a tree that worked. I was told to call customer service I called while standing in the store they told me to fill out the warranty card send it in and once registered they would send me replacement parts 7-10 days to get registration then 14 days for replacement parts. I told them I could not wait they then told me to return it to the store I said I'm in the store and they are telling me to call you. As things escalated I was told to leave the store I was drawing attention and upsetting other customers. I proceeded to put the tree together in front of the store to prove my point the "Manager" who then went to the back and brought back a new top and said she could get fired for doing this. The tree is still not "RIGHT" but I am going complete that warranty card and if takes until next December it will be "RIGHT". I would not buy a rubber band from Graden Ridge. NEVER AGAIN Buyer beware!

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At Home customer service is last at garden ridge

Bought a couple of chair cushions from this store on the weekend. When I got them home, they were not tall enough in the back. When I got to the store to return them on Monday (2 days later & tags still attached), I did not have my receipt in my purse. Proceeded into the store and thought I would just get a store credit, which was fine because I would just switch them out. Obviously the receipt was in one of the bags and I missed it when I took out my items. Of course, the bags were in the trash which was picked up that day. So, no receipt. The young man at the counter told me, no receipt, no return. Asked to speak to the manager, Arlene, and was given the same reply. Actually, acted like she didn't even care. Asked for her boss's name, and she wouldn't supply it. Garden Ridge's motto should be "Our customers come last, but you can shop here anyway". Now I see why the parking lot is always empty. At one time, I thought they had closed down. In today's modern and technical world, we have a company who gives no store credits, can't look up the credit card used (or just doesn't want to because they have you) and puts there customers last. I will NEVER shop there again. EVER! Garden Ridge in Greenville, SC, your manager Arlene, sucks at her job and needs a new appearance.

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Dana Baker
kannapolis, US
Nov 29, 2010 8:42 pm EST

I recently shopped at the Garden Ridge in the Concord Mills area. I was truly dissapointed at the customer service that i received. No one was willing to help just walking around and doing nonething. A lot of things in boxes like candles holders were broken good thing i checked before I purchased them cause one was missing. So i asked a manager was there another Garden Ridge nearby and he said "yes" in pineville I said ok no problem I asked was there a way we could see if they had what was I was looking for. Then I was told I had to get online and get the sku off the box and check myself. I was told that just like they can check i could check. At that moment I was beyond shocked. When I was in retail we had to go above and beyond for the customer so at that moment I left. and went to Annas Linnen where i found everything that I needed and I have been at Annas Linnen before and they didnt have what i needed they would call and track it down and it could be sent to the closest store or i could go pick it up. I will never shop Garden Ridge again. Then the comforters that were on sale were all mixed together I had to get a sales paper and show them which ones were on sale and which ones were not. There employe's need to know the merchandise.

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Keep n it real
Birm, US
Nov 09, 2010 5:38 pm EST

You lose a receipt and then you have attitude about some poor employee?
Losing you as a customer is a dream come true to all retailers. Do the world a favor and stay home.

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At Home ludicrous return policy

I never lose receipts and rarely return anything, but I just tried to today and of course learned of their new short-sided return policy. If they had given me (like any other store) the store credit of $16, I would have turned around and spent that, plus another $113 in purchases that I'd intended to get there. Instead, I had to purchase these items from WalMart (who, like most stores, will give store credit if you lost your receipt).

I understand some people abuse return policies. So, limit how many returns a customer is allowed per year (without a receipt) so that ALL of your customers are not punished for the small group of abusers! Duh!

This policy SCREAMS we don't care about our customers (and we're lazy). Well, I'm happy to go cold turkey and give my tens of thousands of dollars of purchases to the many stores who do care about their customers (Target, Bed Bath & Beyond, Walmart etc...to name a few). I'll return as a customer when (and if) they correct this policy.

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keepitrealdmy
, US
Jul 25, 2010 2:54 pm EDT
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If you want the chance to make a return, keep your receipt. If you are too lazy to help yourself, why should they try to accommodate you?
Take control of your own life, and quit depending on others to pick up your slack.
LAZY!

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At Home poor product and no customer service

RE: Mirror purchased 08/21/2009 paid over $130.

Hello Customer Service,
I appreciate your response to this matter. It seems to me that Garden Ridge no longer stands behind the products sold nor is the quality and workmanship meant to last.

I have several pieces of heavy artwork and mirrors that have been hanging on walls from 1-15 years (several are from Garden Ridge). I would expect any mirror that I purchase to hold up to the trip home in the package it was purchased in and installed correctly stay together. I understand that you cannot guarantee control over installation. The mirror did not fall off the wall hanger and the wire did not break (my installation). The attached hanger that came on the mirror came off the mirror frame (your product).

I am not asking for my money back. I spent days shopping for this item and would like it replaced. It is clear that Garden Ridge no longer stands behind the items sold in it's stores nor really cares about me as a customer.

Good luck with all your future endeavors!

Garden Ridge response:
That is correct, we can't assist you further. We do not offer or sell extended warranties of any kind.

Per the policy on your receipt, and the policy we post at every register, we can only offer assistance within 60 days (as we have no control over installation or the use of any product).
Thanks

Customer Service,
I would like to clarify that the piece that came off the mirror and caused it to fall was part of the mirror when I purchased it from Garden Ridge. Please review the pictures to understand that the frame is not strong enough to hold the hanger piece that came on the mirror used to hang on the wall.

I would like to clarify that I understand your response.

Under no circumstances does:
1. Garden Ridge warrant any items purchased from their stores for defects after 60 days from the purchase date?
2. Garden Ridge return, exchange or replace any items 60 days from the purchase date for defects in material, workmanship, etc.?
3. Garden Ridge return, replace, or repair any item that breaks after 60 days from the date of purchase?

Garden Ridge response:
We are unable to assist on a purchase from 6 months ago. All returns/exchanges must be made within 60 days.
Thanks

Hello Customer Service,
I recently purchased a mirror and some other art work to hang in my new home. It has been within the last 6 months. One of the pieces I purchased is a heavy 4'X3' mirror to hang over my sectional. I followed all instructions and hung the mirror with the proper hangers that hold over 200 lbs of weight. I found a short screw on my sectional about a week ago and questioned my children about it. No one knew where it had come from. I was sitting on my sectional today when I heard a noise and turned my head to see the mirror crashing down. I was able to somewhat break the fall and keep the mirror on the sectional where it did not hit the floor or glass table and break. However a bit of the front chipped off during the fall. The part on the mirror that has 4 short screws holding in the part that is used to hang the mirror was bent and had pulled out of the frame. There were 3 screws left and the 4th screw was missing and matched the one I found on the sectional a week ago. Bits of the frame were stuck in between the screws and had pulled completely out of the frame. (see attached pictures)

I tried to contact the store but there is no longer a live person only recorded messages. I took the mirror back to the store. I went in the store to ask for help and where customer service is. The manager said there is no customer service. I explained what had happened and she said we do not take back damaged items. I asked her to look at the mirror and see that it was not damaged other than the part that came off to hold the mirror on the wall (see attached pictures) and the piece that had chipped out of the front when it fell, I had the chipped piece with me. I asked her if someone could help me bring the mirror in it is heavy. After looking at the mirror she said I had hung it wrong and was not suppose to use wire to hang it. I explained that I followed all the instructions for hanging the mirror that was on the package as well as used the proper weight wire and wall kit for hanging the mirror in excess of 200 lbs. At that point she called another large man over 6' tall named John. He asked me if I had my receipt with me. I said no but I can dig it out of my files. He then asked me if I paid cash. I said no I paid credit. Then he asked if it had been over 60 days. I said yes it had been in the last 6 months. He said the policy is that they do not return or exchange after 60 days. I explained that I would like to exchange the mirror that I purchased it less than 6 months ago. Obviously the mirror is faulty in the frame or hanging piece. He said we do not do that and I would have to contact you this way to determine if the mirror could be exchanged.

I was humiliated and felt like they were more than implying that this was my fault or I was trying to pull something. So I am writing you and sending pictures of the back of the mirror where the piece pulled out and the bent piece that came out of the frame. I am very grateful that my children were not sitting there at the time and I was able to break the fall of the mirror somewhat. I truly hope this was a faulty mirror and that it can be replaced by the same mirror without any problems. This is not the first mirror I have purchased at Garden Ridge. The other mirror I purchased from you is longer and narrower with a much heavier frame. This mirror is a bit heavier than the one that fell and I have had it over 7 years with no problems.

I would like to replace the mirror with the same or equal mirror as long as it is free of any defects.

Thank you,

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At Home return with receipt

Before Christmas I bought several boxes of Christmas ornaments. These ornaments were for trees to be used in an assisted living home. After buying the ornaments, we found that they were not needed. On December 22 I went back to the Garden Ridge to return the ornaments. I could not find the receipt with Christmas and all. But they could use my debit card. The lady at the desk was not helpful at all. She quickly scanned the boxes, which were labeled 'Garden Ridge', and said that they were not on the debit card. I asked her to repeat the scan. She quickly did it and said again it was not on the debit card. I KNEW it was purchased using the debit card. WITH AN ATTITUDE, she put the ornaments back in the bag, handed them back and called for the next customer.

I went home and frantically searched for the receipt. After finding the receipt, and checking upc numbers, the ornaments WERE on the debit card which was scanned. I live 40 miles from Garden Ridge so it is not an afternoon drive to the store. The next opportunity that I had to go to the Garden Ridge I took the ornaments AND RECEIPT to the store. I was informed that the deadline was past and nothing could be done.

I did what was suppose to be done by returning the items in the correct time frame and Garden Ridge did not work with me. So, when I was finally able to make the 40 mile trip back to the store, Garden Ridge still would not work with me.

I believe that I have a legitimate complaint because I did work in the correct time frame and the store was not cooperative. I believe that since I had the receipt that I should be entitled to the complete refund, or at least a store credit, since I did follow the time frame but was not worked with. If the store were still following the policy of scanning debit cards, they could even pull up my card showing the time and date that I was there to make the return because I also made another return of a Christmas tree and it would show the date and time of return, on the 22nd. Having to return to the store a THIRD time will cost me alot in gas. I am very disappointed in the store not working with the customer, especially since a receipt was in hand.

Now, unless you authorize it, I still cannot get my money back. Please respond. I would also appreciate a phone number not just an automated response. By just using an automated response, I know you truly do not want to work with your customers and ensure the future happiness of your customers. I also believe that it is a cop-out to being fair to your customers and striving to work with them.

Please help with this situation.

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frustratedintexas
, US
Feb 08, 2010 12:26 pm EST

I am an ex employee of Garden Ridge. Unfortunately customer service is frowned upon anymore. You are not to engage the customer, the customer must find you! The return policy was and possibly still is printed on the back of the receipts. They also have signs behind the registers of the return policies. Or they did. Do I agree with these policies? NO! But it is their prerogative and if that is the way they want to do business then I guess they can go bankrupt two or three times! They have many complaints with the Better Business Bureau so check that out!

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At Home poor customer service

On Monday January 4th 2010, I went to my local Garden Ridge in Little Rock, AR where I purchased 2 rugs, 2 rug pads, and 2 lamp shades using my credit card. The lamp shades worked in my home perfectly and I was very pleased with them. However the 2 rugs did not work in my home as I had anticipated. Last night, Thursday January 7th 2010, I went back to my local Garden Ridge to return the 2 rugs and rug pads. I told the cashier that I did not have my receipt but I paid by credit card. She told me it was no problem to return the items and she could look up the purchase using my credit card. After 3 failed attempts for the computer to find my purchase, the cashier finally told me that she "just remembered" they were no longer able to look up purchases using this method. I told her no problem. I'll take store credit because I love shopping at Garden Ridge. I was told that without a receipt they could not give me store credit. I asked about an even exchange and she again told me she could not do that without a receipt. I asked to speak with the manager. He also was unable to work with me and ended up raising his voice and getting very rude with me. (I would also like to add that no one at this store ever brought up the return policy when I purchased these items.)

I asked for an number to call so I could file a complaint. The manager told me there was not a number I would have to email my complaint. I did this and the response I got was I am very sorry you can not return with out a receipt. There was no name signed to the email and I replied and asked where they were located and what their name was. No response. I tried calling my local store and all I got was a recording and no matter what button I pushed I could not get a live person on the line.

I work in customer service and know that the main goal of any company is keeping the customer satisfied. The experience I had last night at Garden Ridge was unlike any experience I have had at any retail store. It is extremely disappointing that a business I frequently visit is so unwilling to work with their customers regarding exchanges. I urge their business to reevaluate their return policy as I know they will have many more unhappy customers in the future. I hope that this does not hurt business at the Little Rock store as I know in this tough economic time people really need their jobs.

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willielofton
Indianapolis, US
Aug 16, 2010 3:02 pm EDT
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was wondering who i talk to about getting my last check it was not sent to job site nore mail.

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willielofton
Indianapolis, US
Aug 16, 2010 3:00 pm EDT
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i was wondering where my check was i am an old employee an was supposed to get my last chek an havent received it.my name is willie alvin lofton 3

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Wyman
Elizabethtown, US
Jul 04, 2010 12:03 am EDT

I agree with the complaint. My husband recently purchased an umbrella and chair cushions for our patio set while at the Garden Ridge in Lexington, KY (2 hrs away from our home). While still at the Garden Ridge store he e-mailed pictures of the cushions to me before purchasing to make sure it was the kind that I was wanting and tried to call me before he left the store but was unable to reach me. Therefore, he purchased the umbrella and cushions and left the store. While still in the parking lot I returned his call to let him know that the cushions were not the cushions I was wanting. So, he went back into the store and returned ONLY the cushions. The clerk made the return with no problem but KEPT the original receipt. The clerk only gave him his receipt for the newly purchased cushions. When my husband got home with the items we discovered that the umbrella he purchased was broken. We tried to take the umbrella back to the Garden Ridge in Louisville, KY today and explained to the clerk that we did not have the receipt for the umbrella - only because the store clerk failed to give us the ORIGINAL receipt back. We did have the receipt for the cushions but that's not what we were wanting to return! The clerk that assisted us was very unprofessional and rude and said she was sorry there was nothing she could do stating that returns are not made without a receipt and that the store policy is posted at each checkout. Well, "Nicky Nash" I'll tell you as I told her --- if having a receipt is so important and the "store policy" for all returns then the employees need to be trained to be sure EVERY customer has a receipt for ALL items purchased BEFORE leaving the store. As for your comment that "Everyone know that you have to have a receipt to return anything!" - that is not a true statement. Other retailers honor returns if you purchase an item using a credit card. They can verify that the item was actually purchased. If other stores have that capability then Garden Ridge should can as well. The clerk stated they could not do this "because it's a breach of security". That's ridiculous and was only an excuse. If it was a breach of security other retailers would not be able to use this as a proof of purchase. I am a business owner and I understand that every company has to have policies and procedures in place to protect the company. I am not an idiot, "Nicky Nash". However, when a company fails to provide ultimate customer service and chooses not to provide services that other competitors will ... this is a recipe for failure.

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NickyNash
Mesquite, US
Jun 23, 2010 1:22 am EDT

Everyone knows that you have to have a receipt to return anything! I work at Garden Ridge and I know this for a fact. We have a sign at the cash registers that explains the return policy to the customers. The first statement said that you MUST HAVE YOUR RECEIPT! When will you idiots get it through your head? Don't you know how to read? They taught you that in Elementary. Idiot.

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At Home don't buy from these people

This store has a crappy 60 day return policy. Even if the item is defective or does not work at all! No store credit, no nothing! The manager told me to take my broken item and get out of his store or he would call the police.

You cannot call them and speak to a real person. You can only e-mail a complaint line.

They sell junk and back it up with a bad return policy.

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krishad
Saginaw, US
Jan 08, 2010 5:59 pm EST

I was just there to exchange a pair of boots i got my daughter for christmas. I brought a size 7 but i guess since they are so cheap they run small and she needed a size 8. All i wanted to do was exchange but i couldnt find my receipt. the manager told me that they dont exchange, i explained that it wasnt going to take any extra monies out of their pockets if i just handed them the 7 then they hand me an 8. makes no sense to me. I will NEVER shop at that store again. could not get a real person to talk to @ the corp office. this store is really a JOKE.

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carlygjeffey
Crandall, US
Dec 14, 2009 7:37 pm EST

i agree garden ridge has terrible customer service. my husband went there on thanksgiving day to get the specials why i prepared the festivities for the day. they had a great buy on womens underclothing and socks he picked up 4 packages for me not realizing they were bikins, he picked up other items spending over 2 hundred dollars. the next week i went back to exchange them with my reciept there refund exchange policy is on the back of the reciept i bought another 50 dollars in items again. the cashier says that i cannot due an exchange i said why she said ther not the same item i informed her there under wear the only diffeence is one is briefs and one bikini they said thats not the same. so know i am confused asked to talk to the general store manager a woman comes up name tag does not say manager i asked her where the manager was se aid he was in the back on break i talked to her she said the same as cashire so . she said they could refund and i could re-buy but know i have to pay full price how stupid is that. i took a refund on them and refunded everything i just bought and they could care less.
like you i have tried to contact ther corp office and cannot get to a person only recordings i uess this explains why they are always filing capter eleven i will never shop thereagain and every chance i get i will tell others how badly they treat customers they so haveiness.tten with out us they will not have a job or a business

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At Home 1/2 of a christmas tree

My wife and I purchased a Christmas tree on clearance from the Garden Ridge store in Lexington, Ky after Christmas last year. We brought the box home and put it in our attic until 2 weeks ago when we brought it down to put it up. (Hence the reason so much time has lapsed.) When we opened the box there were only 2 pieces of the 12 ft tree with no papers or anything else. We got to looking at the box and realized that there should have been 2 boxes included in the tree and we had Box B. We immediately went to the Garden Ridge store where we purchased the tree, showed them our receipt (which we had kept) and explained the situation. They told us that we would have to go through their customer care line which is an email address. We did this and explained that we would just like to have the other ½ of the tree we purchased or to bring the ½ that we have now and get our money put back on our card since we didn’t get what we paid for. Their “customer care” told us that there was nothing they could do for us since it had been over 60 days. We went further to try and contact the CEO of Garden Ridge, left numerous voicemails with their so-called VP’s and received no response from anyone. Now we cannot even get anyone from the “customer care” line to respond to us. The best they could do was offer us a gift card for "THEIR" mistake. Why would we want to wait until after christmas to purchase the tree again? Why would I want to spend another dime in their store? So I declined their gift card and b/c I did that they explained to me that they would have no further contact with me.

We’re out over $200 dollars and stuck with only half of the merchandise that we actually paid for. We feel that Garden Ridge has committed theft and can’t understand how they can get away with this. We’ve filed a complaint with the better business bureau but it probably will not do any good and Garden Ridge will keep ripping people off!

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Update by timnstef24
Dec 14, 2009 9:58 am EST

Correct...I bought a "FULL TREE"...not 1/2...and yes it was almost a year...b/c it went in the attic...no need to inspect it since I thought i got what I paid for. They offered me a gift card which I would of had to purchase another tree "after christmas"...and I would rather of had it back on my credit card...they declined to do that citing that it was not their fault. I guess I am supposed to have more product knowledge then their associates? I am supposed to know that there are 2 boxes?

I turned it down b/c they were not willing to work with me and expected me to bring the tree back on the same day that I e-mailed them. I told them that I lived 25 miles away and they still stated that they would make arrangements if I could bring it back that day.

Obviously you dont see the whole side...you were not the one that got 1/2 of a tree...can you say that you would have gone home and opened up the box to make sure it was all there? I dont know too many people that would do that.

I either wanted a comprable replacement for what I paid for...or my money back...I dont want to shop there when they treat their customer like that...Not asking for anyone to feel sorry for me...I think you have it wrong

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Rick Fuller
Universal City, US
Dec 12, 2011 7:00 pm EST
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9 Dec 11 at 11:46 AM I purchased ($53.04) a 6.5 foot Christmas Tree (style F-4 pre-lighted tree) at the Garden Ridge store located in Schertz TX. When I got home I opened the box and immediately noticed that the tree that was in the box was not the tree that was suppose to be in the box. I boxed all the bits and pieces up with the intention to exchange the tree and the store that I purchased it from. During the process of boxing all the bits and pieces up I noticed based on the instructions that the parts in the box were not only from another style of tree there were additional strings of lights and no tree stand. When I looked at the packing and the boxes condition I determined that this box had been opened. So with product and purchase receipt in hand I went back to the store to exchange the product for another tree. During the process the sales representative could not find a bar code on the tree base, therefore she informed me that she could not refund or exchange the product. Being the product was a mismatch of different trees and lights there would not have been a bar code for a F-4 tree. I asked to speak with the store manager...by the way I waited for over 30 minutes for one to show up...I was informed that they would not honor the sales receipt or acknowledge that the product was a mistake, also I was informed that they would not refund my $53.04 or exchange the product. Besides be rude the manager told me sorry you are out the $53.04 and have a nice day.
I believe you being the product was on the shelf fore sale that if there are deficiencies and a customer returns the product the customer should be allowed to either return for a refund or exchange the product for like item. Your company owes me owe me $53 .04, and your store manager needs to be reprimanded and or fired for the lack of customer care and consideration.
I know this is a small issue to you, I fully expect you prompt action and a full refund and compensation for travel and time to be an unsatisfied customer.

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Kevin'Isha
webser, US
Jan 20, 2010 4:37 pm EST

When will the w-2's be posted on the website.

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JacD54
, US
Oct 23, 2009 9:05 am EDT

Awful customer service! NO INCOMING HUMAN CALL accepted!

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Eddie1591
Maysville, US
Nov 22, 2011 3:57 am EST

I had a similar situation with the Garden ridge at eastgate in cincinnati Ohio. I purchased a tree on September 25 for 99.00. I opened the box last Sunday, November 14, and discovered that two of the branches were broken. I couldn't find the receipt but I did have my discover card statement and Discover had even contacted the corporate office requesting a copy of the receipt be mailed to me. Garden Ridge wouldn't exchange the tree and informed me that even if their corporate office provided me with a copy of the sales receipt, they could not exchange the tree without the origional. Understand the tree was in the origional box which had the bar code on the side and said "Garden Ridge". I am stuck with a broken tree and have now gon to Lowes and purchased a new one. You cannot talk to anyone at the customer service office because all they do is email. I will never shop at a garden ridge again and I am telling everyone I now to stay away from the stores as well. They deserve to close their doors. Any business that thinks so little of their customers deserve to fail.

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That__Guy
Jacksonville, US
Jan 21, 2011 6:48 pm EST

To the original poster. You're an idiot. please direct all questions to actual question sites. Do you really feel the need to file a complaint because your dead-end retail job hasn't given you your W2? (They're not required by law to even mail them out until Jan 31, as FYI, and if they mail it, it can take until April 15th to reach you, as long as the post date says Jan 31)

To Jeff W.
This is still not a question site... but yes, they can.

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Jeffrey W.
Toledo, US
Jan 21, 2011 6:11 pm EST

Can an Ex-employer put FIRED on your W2s tax doucuments even though you won the unemployment.

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Jeffrey W.
Toledo, US
Jan 21, 2011 6:10 pm EST

Can A ex-employer put on your w, 2s FIRED on the Tax Documents

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I will never shop there again
Dacula, US
Jan 27, 2010 8:04 pm EST

Awful customer sevice the manager at the Norcross store in Ga had a very nasty attitude I tried to call and speak with a supervisor
and there is no live person to speak with.

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I will never shop there again
Dacula, US
Jan 27, 2010 7:59 pm EST

Yes I agree with the awful customer sevice there is no one you can talk to live.

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Daisy Mariposa
Mission Viejo, US
Jan 20, 2010 4:39 pm EST

You seems to be asking a question, but ...

What is your complaint?

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At Home weekly ad mistake

Garden ridge posted their weekley ad and I very excited to see "sunday only $99 for a 7 1/2 foot prelit tree-style arizona or rhode island normally $299!" I gave my christmas tree to my son and arrived at the store 8 a.M. Sunday morning to get that tree! I was one of the first into the store and they did not have those trees in stock! I could have understood if I had waited until late sunday morning but I was the first over there and the ad trees were not there. I spoke with a manager and she stated that the sunday ad was a misprint, only 9 1/2 ft trees were on sale for $199 and the corporate office became aware of the mistake wednesday before the sale. That tree is too tall for my house and $100 over the ad price! She was very nice and tried to show me some $99 trees but I was not happy. She explained as per company policy she could not substitute a similar tree or reduce prices on any other tree. I then asked if I could get one of the trees from the thursday only ad for the thursday price because there were plenty in stock. That was also a no. Company policy allows the managers to offer no discounts or price changes. The manager tried to help with in the limits the company gave her but all she could give me was an email address to contact corporate. As one of the clerks said, "don't bother, they won't do anything to correct their mistake." so why are we giving our hard earned money to a company that uses trickery and deceit to get us in the store and does not honor its ads? Why are we helping a company make money when they care so little for its consumers that they do not even give the managers discrectionary overrides? Where is the customer service? Consumers are not always right but if you want to keep them happy and spending money at your store, then empower your managers to fix your ad mistakes or quit making mistakes!

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shea dunn
Houston, US
Nov 30, 2009 12:20 am EST

I live in Houston Texas

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shea dunn
Houston, US
Nov 30, 2009 12:19 am EST

I do not know where you live, but I actually purchased the arizona pre lit tree for 99 dollars this morning and I saw your complaint and called and asked if it was a misprint and the store manager stated no it was not. The policy is for the store to set aside a few trees for the day of the sale, but your particular store did not.

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At Home horrible customer service

I am documenting two complaints. First of all their return policy is a joke. I tried to return items for a refund or store credit, however, I have lost my receipt. I was denied any sort of refund. Ridiculous! I hope their company goes out of business. I spoke with two managers, one of whom (karen) was extremely rude. I find it unthinkable that a store would not even offer in-store credit as a type of refund. Now they have lost our business forever, since we will not be spending one cent in any of their stores. This will definitely cost them thousands of dollars in revenue. I will also be posting my complaints all over the internet, alerting unsuspecting customers of their horrible business practices. I will also be filing a complaint with the better business bureau. The other complaint relates to their ridiculous phone system. There is absolutely no way to talk with a human being when calling the stores, though they have individual phone numbers listed for each store location. Unacceptable. I will never be shopping at this store again. Horrible customer service.

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Dottie Enders
, US
Nov 25, 2023 3:15 pm EST
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I confused payment date by 1 day but my bill was paid in full. I'm getting late payments fees and for some time now I've been trying to contact Customer Service to possibly have them waived.

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Ann Shin
, US
Jul 25, 2023 1:12 pm EDT
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Please review all your charges carefully, because every item I ordered, they added an extra cost out of nowhere. And some items are defective, they won't even refund you the hefty shipping fee.

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Johnalene Hutsell
, US
Aug 25, 2019 12:16 am EDT

Everytime I go in this store they have one cashier, the wait is ridiculous. The cashier I had tonight was so unfriendly, she acted like she could care less .I just started shopping this store recently, love the product but the customer service needs improved badly!

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KayPal
Little Elm, US
Aug 02, 2010 6:42 pm EDT

NickyNash your a F*cking joke. I can't believe anyone would hire you as an employee even a place like Garden Ridge. Most places would fire you if they found out you were bad mouthing customers on forums! The retailer I work for takes returns in the form of a merchandise credit if you don't have a receipt, or we do exchanges! WALMART takes returns without a receipt! TARGET takes returns without a receipt! OLD NAVY does returns with no receipt! CARTERS takes returns with no receipt! OSHKOSH takes returns with no receipt! Should I keep going!?! So its not surprise that ppl may go into to Garden Ridge and think it may not be a problem! I've never seen a sign saying you have to have a receipt to return at any Garden Ridge I've been too. And btw your an "EDIOT" cuz you can't spell!

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NickyNash
Mesquite, US
Jun 23, 2010 1:17 am EDT

You must be really dumb. I work at Garden Ridge and there is a sign at the cash registers that explain to all the customers about the return policy. Number one states that you MUST HAVE A RECEIPT. How the f*ck do you expect someone to return something without the receipt. Everyone knows you must have a receipt to return something. Duh ediot! Don't you know how to read?

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Josh Fitz
Dallas, US
Dec 07, 2009 7:51 pm EST

Most retailers don't assist anymore without a receipt. Good luck with the BBB- they can't do anything to help you.
Stores can have any policy they want as long as it is posted at checkout. I shop Garden Ridge all the time and they have big old signs telling you the policy, in fact I've seen them look up receipts for customers who paid by credit/debit- that seems helpful to me.

I bet retail stores would love you to STOP shopping at their stores. You sound like a pain.

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At Home refund policy

I am documenting two complaints. First of all their return policy is a joke. I tried to return items for a refund or store credit, however, I have lost my receipt. I was denied any sort of refund. Ridiculous! I hope their company goes out of business. I spoke with two managers, one of whom (karen) was extremely rude. I find it unthinkable that a store would not even offer in-store credit as a type of refund. Now they have lost our business forever, since we will not be spending one cent in any of their stores. This will definitely cost them thousands of dollars in revenue. I will also be posting my complaints all over the internet, alerting unsuspecting customers of their horrible business practices. I will also be filing a complaint with the better business bureau. The other complaint relates to their ridiculous phone system. There is absolutely no way to talk with a human being when calling the stores, though they have individual phone numbers listed for each store location. Unacceptable. I will never be shopping at this store again. Horrible customer service.

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Tired of Rude Shoppers
Dallas, US
Nov 23, 2009 9:04 am EST

Policy is policy and if you can't handle the policies and hold onto your receipt, then you are a loser..As with the previous posts, the clerk only appeared to be rude because you were told NO. I work for Garden Ridge and it seems that anytime someone is told NO, they are rude..SOME consumers expect to be treated like royalty for some reason, WELL, just and FYI, even if you were royalty, the policy is put in place for everyone and that means YOU.. Get a life and put some of your wasted energy towards doing something positive for others instead of constantly complaining about how much money you spend and reeking havoc towards those who are only doing the job they were hired to do...HOLD ONTO YOUR RECEIPT and READ THE POLICIES POSTED AT EVERY CHECK STAND and on the Receipt then you will have no problem returning the item. Many of the same people BUY and RETURN on a daily basis and there is a huge problem with people thinking the Garden Ridge is a business that loans items out as some designers use the system to set up homes for RESALE, only to return the items right before the expiration date on the receipt...

P.S. I personally think EVERYONE should have to work retail for at least a year in order to find out just how tough the jiob really is and how RUDE and arrogant some folks are...

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freakozoid
, CV
Nov 07, 2009 4:07 pm EST

I agree with the above poster basically you are out of luck. If you can find a store that allows you to return items without proof of payment(whether a receipt or any other proof of payment) then please post the store.

Try to see this in their point of view. They need to stay in business, the world is dishonest so they have to have these "horrible business practices" because of the bad people. If they allowed you to get a refund without a reciept than they would have to do the same for everyone else, otherwise people would complain "well you let so and so do it" . They will make all sorts of complaints such as racism, discrimation, unfairness if you were allowed to return the item and they were not. You should be glad that without any form of proof that they allowed you to get a store credit.

Now lets say the tables were turned. You own a business, and some random stranger comes to your business and wants to return an item. They have no receipt for it. Times are hard, with the economy. Would you trust someone you don't know.

Also do you spend $1000 in the store or you expecting everyone to boycott the store because of one letter you wrote. Well if you spend that much you must go there often, if this is the case then you would know their return policy, and obviously this is the first time someone was rude to you.(That is if they were rude at all, and you are not like many others accusing someone of being rude because they told you NO) Anyways if this is the first time you did not get what you wanted you are blessed. If you don't spend thousands in the store and are assuming people will stop spending their money because of your letter. Dream on!

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