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Garden Ridge / Return Policy

1 United States Review updated:

I purchased a blow-up yard Santa, last Saturday at Garden Ridge for $20. It was a one-day sale. On Sunday, we put the Santa in the yard - and discovered a huge tear in the side. So we boxed Santa up. Today, (Wednesday) I went to exchange the defective Santa for a new one. I was told that 'store policy' states 'no exchanges'. I was told I could get a refund for the defective Santa ($20) and re-purchase a new one. I asked if I would still get the $20 sale price and was told "No, they aren't on sale anymore". I asked to talk to a manager - and was told the same thing, "Store policy states NO EXCHANGES"... Really? I get home with a defective product and just want one that works. So I got my $20 back and have boycotted Garden Ridge.

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Comments

  • Ke
      10th of Feb, 2010
    0 Votes

    I recently purchased an end table from Garden Ridge that I found elsewhere for a better price and quality. The table is still in it's original box, however I didn't have my receipt. I was told by the store manager "Troy" that since I didn't have my receipt I could not return the merchandise. While I understand the store's policy, I at the very least expected a store credit. Troy informed me that that was not possible. Now I have a table I can't use and out of $42.00. The amount is I'm out of is not the point, it's the fact that the Garden Ridge chain is strictly a rip off and they handle business worse than a flea market. I will never set foot in this chain again and I will warn all my friends and family not to do business with them also. Buyer BEWARE!!!

    Keith Gaines.

  • Re
      6th of Apr, 2010
    -2 Votes

    Did you not see the huge signs they have saying returns only with receipt. I say shoppers don't be so stupid, if your going to return something find your receipt idiot. Not their fault you lost it!

  • Ni
      23rd of Jun, 2010
    -2 Votes

    IDIOT! THERE IS A SIGN THAT EXPLAINS THE RETURN POLICY TO THE CUSTOMERS! YOU HAVE TO HAVE THE RECEIPT. DON'T YOU IDIOTS KNOW HOW TO READ?

  • Br
      13th of Aug, 2010
    +1 Votes

    They have horrible customer service. We bought a table we couldn't fit in the car as we had expected, brought it right back in the store and asked if they would hold it until we could borrow a truck and come back and get it. They said NO! so, we had to RETURN it and go back later and purchase it again. We bought an umbrella for the table that lasted less than three months and they would not let us return it. NEVER again from GARDEN RIDGE!

  • Br
      13th of Aug, 2010
    +1 Votes

    Most stores allow a return when in the same box or with their store tag on it with a store credit or exchange. IDIOTS? You MUST work for Garden Ridge! This is not good customer service even with the signs. The rules don't make it right. Shop at Lowe's or Home Depot or Target or even Walmart before you shop at Garden Ridge!!! They have return policies that are much better. I can understand bringing something in that has been opened and used and you simply want your money back and not getting it, but in the original package! At least a store credit or exchange. It's a battle in our economy to get and keep loyal customers and their return policy is going to be an issue. I won't go there ever again.

  • Co
      30th of Oct, 2010
    +1 Votes

    So I suppose I am an idiot also, but you know what, they don't have to worry about me returning anything. Won't be back.

    My return was a defective piece of equipment, all I wanted to do was exchange for another. When I asked to speak to the district manager, I was given a piece of paper with this email address - customercareline@gardenridge.com.

  • Ca
      20th of Dec, 2010
    +1 Votes

    IDIOTS? I disagree with you. Companies like Garden Ridge buy this merchandise from other countries and pretend to pass it on to the consumer as if it were some BIG savings to us. In this economy, we are all looking for a bargain anyway we can, so that's why we buy at these places. What I have an issue with is, GR is duping its customers and stealing our money. I agree with the guy who bought the End Table. At least GR could have offered an in store credit. Garden Ridge is a RIP OFF! I purchased Christmas Lights the last week in November 2010. We had our lights put on our house two weeks ago. Two of the sets didn't work, so I had to purchase two more. I just threw away all but two of the boxes and wouldn't know it, ALL of the lights do not work now. We tried changing the fuses and the bulbs and nothing works. These lights are obviously faulty. I had my receipt and I brought all of the lights back and the two boxes just this Sunday 12/19. Out of $120.oo I spent on these lights, GR would only refund me $20.00, because I only had 2 of the boxes which the lights came from. I too was given this little slip of paper to voice my complaint. This is robbery people, they are keeping our money. Companies like Garden Ridge should be held accountable and not allowed to do this!!

  • Na
      31st of Dec, 2010
    +1 Votes

    GARDEN RIDGE IS A RIP OFF I BOUGHT A BED N BAG AS A GIFT MOST PEOPLE WASH SHEETS BEFOR THEY PUT THEM ON THERE BED WELL SHE DID AND THE SHEETS FADED YOU COULD SEE RIGHT THROUGH THEM THE BED SKIRT RIPED SO I TOOK IT BACK TO GR AT FIRST THE LADY AT THE REG SAID I COULD NOT RETURN IT BECAUSE IT WAS WASHED SO I SAID DONT YOU WASH NEW SHEETS BEFOR YOU USE THEM SO I ASKED FOR THE MANAGER HE SAID HE WOULD CHANGE IT SO I WENT BACK TO LOOK FOR ONE BUT THERE WAS NOT THE SAME ONE I HAD SO I TOOK ONE UP OF THE SAME VALUE THE GIRL WOULD NOT CHANGE IT SO I SAID WERE IS THE MANAGER I SPOKE TO SHE SAID HE WAS BUSEY AND SHE WOULD NOT CALL HIM SO I ASKED FOR A REFUND AND ONLEY GOT 12.50 BACK BECAUSE IT WAS ON CLEARENCE NOW BOTTOM LINE I WILL NEVER GO INTO GARDENRIDGE AGAIN

  • La
      2nd of Jan, 2011
    +1 Votes

    Well, I too guess I am an idiot too because I was given a gift of adrink dispenser for Christmas when I opened up the box the drink dispenser was broke, cracked & had been used before. I tried to return it because it was a gift I get to the store they tell me without the gift receipt I can't return it or exchange it & I just wanted to exchange it because I have a catering business. Secondly, I go back get the receipt from a gift return to the store with the receipt and they tell me the receipt is expired and it is nothing they can do. People shop for Christmas the next day after Christmas so now I have a drink dispenser that I can't use because an associate didn't check the merchandise before they put it back on the shelf and whoever bought this is out of 22.oo. Than they give me this paper where I still am not getting any service or justice done. Well consumers beware of garden ridge is all I can say.

  • Li
      24th of Feb, 2011
    0 Votes

    The Entire chain of garden ridge is AWFUL! I will never shop at any garden ridge ever again. Poor Poor customer service, no phones calls accepted for any reason whatsoever and the return policy is a Joke.
    WALMART has better customer service all across the board than garden ridge does. garden ridge employees have two jobs: take the consumers money and stock shelves so they can take more of the consumers money and thats ENTIRELY IT; they have no other jobs!
    What a JOKE of a buisness!

  • Gr
      30th of Mar, 2011
    0 Votes

    March 30, 2011
    This is the 4th time I have submitted this explanation of my Garden Ridge Nightmare! I am very unhappy where as if I would have been helped in the beginning I would not feel this way. Please contact me & let me know if you received my other three entries. I submitted both of them.

    Ann Dzengolewski donandannd@yahoo.com
    618-624-6789

  • Me
      2nd of Jul, 2011
    0 Votes

    I won a prize at a function. It was yard decor. I live in an apartment and will not use. I have no receipt. Manager refused to give me store credit and stated that is their policy. WOW!! So I have $25 worth of stuff that I have no place for. Luckily, I didn't pay for it. Still is strange that they would not give store credit. I have never heard of such a thing. NO MORE Garden RIdge will I step foot in the store.

  • He
      2nd of Jul, 2011
    0 Votes

    So you won someting and are mad that the place that donated it won't exchange it for you? You have to be kidding me...how selfish are you

  • Gi
      3rd of Jul, 2011
    0 Votes

    Buy a house. Problem solved.

  • Re
      3rd of Jul, 2011
    0 Votes

    wow, people like you are the problem in today's world.

  • Rl
      12th of Jul, 2012
    0 Votes

    I am an interior designer/retail manager. I have been in retail over 30 years. After months of shopping for a white market umbrella I purchased one in May at your store. After I had it home within 2 weeks the pole started to warp. I showed my husband and he said that it wasn't that bad and it would probably not warp any further. We went on vacation and when I returned home it was even worse. I had saved the receipt somewhere and could not find it, but the tag was still attached since I knew that it might get worse I never removed the price tag. I took it in to the store (40 miles round trip from my house) and explained how it was getting worse and by this time, the metal ring in the center had become loose from the warping The store manager said that without a receipt he would not replace the umbrella. I came back home and continued to look for the receipt and I left the umbrella in my car because I was tired of carrying it all over. I then came home and still coul d not find it. I thought that it was un-fair to have to use this umbrella so I called the store to ask to speak to a district manager. When you call Garden Ridge all you get is a menu with no possibility of speaking to anyone so again I drove there and asked the store manager for the number to the district manager. He said everything is done online and walked off. I then went home and tore my house apart and found the receipt. On my next day off I went back to the store with the umbrella again, still with the price tag and my receipt. I was then told that my receipt had expired. I am furious to say the least. All this time I have still had this umbrella with a noodle-like pole in my car! I have owned market umbrellas since the early 1980's before they were even popular with the general public. I have never had one warp like this and it is apparent that the wood was defective or damp when assembled .I asked on my third visit why the store manager did not say anything about th e receipt date or that you don't even warrant your merchandise? Even a basic warranty is typically 90 days. Why does your receipt not address the fact that you DO NOT warrant your merchandise? Does the public know this? Is the pubic aware that if you purchase a big ticket item and in 61 days it has a defect they are out that money? I am writing this in hopes that you will resolve this. If not, I am going to make sure that the public knows of this policy and I will start with a local news reporter Howard Aimes http://www.local12.com/content/troubleshooter/default.aspx I am beyond the $50.00 and the three trips to your store. I don't want this to happen to another customer and I will do my best to see to it that it does not.
    Roxane Lance

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