The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In / Terrible customer service

1 United States
Contact information:

On Friday, September 13, 2008, we were advised that we would be getting custody of our 4-year old nephew. We have four teenaged children and no clothes from back in the day when they were this age. So I remembered I had received a coupon for for 20% discount. So I went to the website and purchased $340 worth of clothes for this little boy. I received a confirmation and was told the shipment would be shipped the next business day which would be Monday, September 16, 2008. On Monday, I checked and no e-mail saying the shipment had been shipped. On Tuesday, the same so I went to GapOnline and found out that my order hadn't even been placed for shipment. I called Customer Service and spoke with a man who said it was up for shipment and would be shipped out that night. He said I should have my delivery no later than Friday, September 19, 2008. I was relieved. I checked on Wednesday and again it had not been shipped and not only that but clothing which I had ordered and was told was in stock was now no longer available, so I called again and the woman told me that first that their distribution center in Ohio had been affected by the hurricane. Then she told me that they didn't have to have my shipment delivered for 9 business days. I explained my situation and she said well then if you need the clothes that badly go to the store. I explained to her that I wanted to use the 20% discount and she said "oh well." I then asked her about the clothes that were now taken off my order and she said someone who ordered after me, had expedited shipping and therefore obtained the clothing that was promised to me. I don't understand this, so I said to her well can you expedite my package, I don't have a problem paying the extra fee for that. She then said due to the hurricane they are not expediting packages. I said to her you just told me you expedited the clothes I ordered to someone else. She then just said you need to go to the store, so I canceled my order and bought the same clothes at the store and had to pay an extra $150 due to not having the coupon discount. I will never use GapOnline again. These people are rude and they don't obviously care about their customers. Customer service means nothing to


Post your comment