Gap Studios
reviews and complaints

Pressured to buy or lose great photos. They featured negatively on A Current Affair on 7 March 2023.

The voucher is real however what is attached to it after a muffin and a coffee is very misleading I'm trying to get out of a payment I can't afford these guys are scumbags making their living off of [censored]es like myself 😆😆😆😆

If anyone here would like to contact me I’m quite happy to join forces in getting some justice for our vulnerable children and emotionally invested parents that have been caught up in this scam. kelliej.info@gmail.com
Very unhappy mum
Kellie

Gap studios are absolutely ripped off . Just an warning to everyone don't never go there even you have a voucher. My experience with gap was terrible.. total rip off with prices that they charge .

These studio is far more expensive honestly. Very unaffordable prices! Not even able to recommend it to any of my family member

Like so many others on the subject, my family received a gift voucher from the orthodontist once our daughter got her braces removed. We were extremely excited as we'd never had photos before. After arrival, we were greeted by the photographer. She was extremely nice and helpful, although very much a junior as she admitted. Shoot went fine. Headed upstairs to be seated and wait for the design/photo choosing session. This is were things went down hill. We were told of complimentary food and drinks - this turned out to be a cup of tea and a packet of tiny teddies. Once in the darkened room with the salesman, the lights went down and we went through the choosing process. We weren't shown all the photos taken, which created a problem as we ended up saying yes to family a pic we didn't really love. Toward the very end of this session we were told the main pic and the three small ones to go underneath was $3300. My wife and I did our best to hide our utter shock. We wanted to walk out then and there, but in true salesman form, we felt guilted into purchase. So we ended up getting one family picture, that we aren't really happy with in the smallest size he would allow and it still cost us $1300 with the $800 voucher taken off. Our family feel so deflated after the experience. We don't have that money to spare. I was made feel guilty for taking the option to pay over a year, but when they found out I was a casual and didn't meet the lending requirements, I was told I had to make 4 payments of $250 after the deposit for an in house payment scheme. In my haste to get out of there, I didn't realise that I signed a piece of paper that says I can't cancel it. So here we are, 4 hours after the experience and I feel like jumping off a bridge. My motto for GAP is High Pressure and High Prices. And finally, who needs photos with a 100 year guarantee? Sounds like justifying the price.

We had voucher $800. They charged $150 for photoshoot and balance $650 for 11*14 priint on a cardboard. What a joke. Whoever come to my house after looking at that photo they started laughting. No one including us can believe a pic without frame $650. Frames cost $20 and these gap studio people didn't put one.
Total waste of time money car petrol n travel wasteage . 110% ripp off company. I asked them to put pics in the usb and i was ready to pay $200 for that which is really alot but still we were ready. The lady at gap studio said $1650 they will charge to put in the usb isn't another big joke.
They said we are professional and will put the life in the picture but believe me print we got is a non edited original pic without editing or touch ups on a cardboard which gap studio saying cost them $650 is worth of $20 only.

Sad to say total rip off place.in the name of $800 gift voucher charging ridiculously unbelievable rates at the time of finalising photos. highly recommend to discuss price/rates before photo shoot!.