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1.9 258 Reviews

GameStop Complaints Summary

59 Resolved
198 Unresolved
Our verdict: When using services from GameStop with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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10:12 am EDT
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GameStop customer service

Can all over you do me a favor? Can you all read what follows and write to Gamestop on my behalf in reference to inquiry KMM5211805I15977L0KM?

http://www.gamestop.com/gs/help/TechnicalProblem.aspx

Greetings,

How are you this evening? Good I hope.

I on the other hand find myself very frustrated with your company, your policies and your customer service.

My name is Eirc J. Croyle and I live in Johnstown, PA. I am writing you because I have found no other option to actually talk to some one who can help me out and if I am not helped this IS going to become a legal matter.

During Christmas of this last year my wife purchased a refurbished XBOX 360 for me. I was very excited to receive the 360 but as a professional salesman, I sell motorcycles and power sports equipment, I was surprised that the refurbished system not only didn’t come with a hard drive but that a salesman didn’t explain that to my wife so that she could purchase it, which she would have happily done. Instead I had to wait almost 3 weeks to finally be able to purchase a hard drive in my local store since it took them that long to get one in stock.

Three months later we moved into a different house and we bought a router so I decided to try and use the XBOX Live service. As it turns out, the 360 that was sold to me had been previously banned from XBOX Live and I couldn’t connect. I explained this to your store manager and after a week of talking back and forth with her she finally agreed that I was entitled to swapping out the 360.

Now, my original 360 was a wireless unit, the one they tried to give me in return was a wired unit, so after a bit more persuasion I finally got it all straightened out. A month later that one stops working. I sat down one night, turned it on, all the fans started up and then I got a red ring. I tried to get it to work properly a couple times then called the store back and spoke with the manager. She told me she needed to talk to corporate and she would get back to me. 10 days later I called back and she said to bring it up and swap it out again. I did and brought the THIRD system home.

It worked for 2 days. 2 DAYS. This one will turn on and I would say a quarter of the time it will start up properly and I start playing a game. After about 10 minutes the colors wash out in red and green and then it freezes. The other 75% of the time it starts up and I can hear all the sounds but there is no picture. I had assumed at first it must be my t.v. so I hooked up my PS3 and it worked just fine. Then I thought it must be the cable that runs from the 360 to my t.v. so I borrowed my friend’s and I had the same issue, indicating that it must be the system.

This evening when I tried to call the store it was too late and they were closed so I called the customer service number and explained my problem, the answer I was given was that there was nothing that could be done, I would have to take it up with the store, keep exchanging my system and keep purchasing warranties. When I explained that this is the third time and that this was unacceptable I was given a district manager’s number, [protected], and told his name was Bill, I could speak with him.

I called the number and received an automated message, “This Voicemail box is full, please try again later.”

This is when I decided to write to you.

The treatment I am receiving from your company is completely unacceptable. As I have previously mentioned, I am a professional salesman and have been for quite some time. I sell motorcycles and power sports equipment now and before that I sold cars, Nissans and Hyundais to be exact, and never did I treat a customer like this.

I realize that this is a refurbished system but you state in your store and on your website, “This pre-owned product is guaranteed to work and may not include an instruction manual or original box.” GUARANTEED.

I have the extra year extended protection plan but I will tell you I have had enough of this run around. I WANT SERVICE. I don’t want to exchange it for another broken system that doesn’t work. I don’t want to waste my time and my gas driving to a store that won’t solve the issue, I want an apology for all of this mess and I just want this product that I purchased from your company that you guarantee to work properly to work properly and I want to speak to an actual representative from your corporate offices.

I have been a very regular customer of GameStop and EB for years and I’d like to continue being so, but the time and manner in which this is handled is going to determine if that loyalty will continue. I appreciate your quick response to this issue.

X-BOX 360 Serial Number ************

Sincerely,

Eric J. Croyle.

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jazcat
Orlando, US
Sep 25, 2009 10:52 am EDT

I do not understand, why cannot you send this letter, registered/return receipt requested, to Gamestop corporate yourself? Also, I would check to see if your local newspaper has a consumer advocate that might also contact him on your behalf.

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10:53 pm EDT
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GameStop return policy

My sister, who is not tech savvy, purchased an Xbox from Gamestop yesterday 7/7/09. She walked in and basically just said she wanted an Xbox, she didn't know the difference in console models and asked for the cheapest one. When I found out about it today 7/8/09, I told her to take it back and get the upgraded model. I asked her if she bought the extended warranty for the console she did purchase and she said "I didn't know they had warranties for them". Gamestop would not return the console - even though she bought it less than 24 hours ago, told me on the phone that it was a new Microsoft policy that they do not accept returns on new consoles that have been opened - I've heard about this for games but never for the console itself. I contacted other stores (walmart, bestbuy, etc) and they told me that there was no such policy and that they would gladly accept a return provided everything was in the box and I had a receipt. I tried to talk the manager into at the very least letting us purchase the warranty for the xbox we had given the fact that she wasn't told about it at purchase, this is what he said "Your out of luck sir, she should have asked for one". I was so mad I was shaking. This company obviously takes advantage of a persons ignorance to their policies and makes no effort to inform their customers of such policies. I've contacted GameStop customer service, and the regional managers office. I've also contacted my local news and will go to the BBB if this is not taken care of.

On another note, just from personal experience with GameStop when I go shopping. Their trade in policy is ludicris, they prey on young kids who want the newest game and so they trade in their entire collection of games to scrape up a few bucks return in order to pay for it. I once witnessed a kid trade in Final Fantasy VII a while back (before they stopped taking PS1 games), they gave him like $6 for it, and they were selling it on the shelf for $50 or more. I've seen it for $80 or more online and in pawn shops. And alot of their other products are so astronomically high, I don't understand why any shops there. They have used Guitar Hero controllers for $39.99 (Toy's R Us is selling the same model - BRAND NEW for $9.99). I've seen many times where they will have a used game on the shelf for only $5 less than the new one on the next shelf over - or they will be selling a used game for more than a new copy at another store.

I know this sounds like I'm just angry about my problem, but it really isn't in general I've never been a fan of GameStop or any of their affiliate companies (Babbages, EBGames, etc) Their employees are often rude and spend most of the time chatting with their friends who are hanging out in the store playing video games.

I've only actually had 1 good experience with gamestop they had a game I wanted at another location - the current manager pulled strings and had the game shipped to that location so I wouldn't have to drive the distance - that manager no longer works there and the customer service declined.

Thanks

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Trelloz
, US
May 15, 2011 10:49 am EDT

I have a few Nintendo Wii games that have been barely used. I went to the Game Stop website to see what they were selling them for USED and then I called my nearest store to get trade in values and below is the result. As of 5/9/09 at 12 Noon EST, the website listed the used games at: Mario Party 8 $44.99. They said trade in value was 16.00 Super Paper Mario $39.99 They said trade in value was 13.00 When I called the store and got the trade in values and told the girl that was ridiculous and listed the online used prices all the store employee could say was 'I know'! So they know that we are being ripped off! Avoid this store at all costs. No Customers, means no more store to rip us off! There are other places to sell your games yourself. Use them!

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Spanaway mom
, US
Jan 29, 2012 6:50 pm EST

The people that work in this store apparently hold themselves above anyone else that comes in that store - unless may if you are a gamer. I buy things for my teenage boys in the store. Maybe because they aren't adults and I'm not a gamer we are not worthy of their time to answer any questions about products they sell - or their policies.
I had a question on a system I bought 33 days ago. They would not answer my question. They simply wanted to know when I purchased it. If I bought the warrenty.
Apparently I didn't answer them with the right info because they said they can't help me, or answer any questions I have because it was over 30days. So I asked should I contact Xbox direct? And was told that would be the logical thing to do since they cannot answer anything for me. All I had was a question! You can't even listen?
For the money I have spent over the last month there - I will find another retailer that is happy to have my business.

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super mad man
Cumming, US
Nov 04, 2011 2:14 am EDT

I went with my son to this store so he could this new game. We found it used and it was the extended version. We end up purchasing it and when we get home it is the normal copy. They then refused to exchange the discs. I am FURIOUS!

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Rofllmao
, US
Jul 18, 2016 7:26 am EDT

About a week ago I went into a Gamestop to pick up a pre-ordered game, expecting the usual stuff; the disc, case, and a little code that allows you to download some special costume for the game on the PS3. After eagerly sitting down and playing the game for a bit, I realized there was no code to be found. After discussing this with a friend who got the same game under the same conditions from the same Gamestop, he told me that the code should be on the receipt. After scanning it for god knows how long there was none to be found. So naturally I went to the store to ask if I could simply get one.

The employee denied ANY claims that the code was for the PS3, and I spent around 10 minutes arguing with him, even showing a print out of the pre-order offer from their website that promised a code for the costume. Deciding that I didn't want to make a big scene I calmly told him that I would settle this with a DA or manager at a later date. Hearing this, he laughed at me while I left the store and told me to "Go to hell".

Thankfully I received the code from a much nicer employee that a friend of mine knew, but SERIOUSLY? This service isn't something I should expect because Im a courteous customer.

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hachi1
Butte, US
Jul 18, 2016 2:00 am EDT

Regarding store #6133 of Butte, MT GameStop store:

I was in this whole week to get just one game, and it never happened. About two weeks ago, I went in to pre-order "Phantom Brave: We Meet Again" for the Wii, and everything was set up. I waited patiently to receive my game until then. Well when I came in on release date August 11, they told me it wasn't going to be in until the next day. I asked them why wasn't my game here on the day it was suppose to come out, and they simply replied that since its a lesser game, they don't have to have it the day it was launched. They also started talking down to me, and it got very annoying. So, I went to to a local game store to see if they had it. Apparently what GameStop foolishly was unaware of was that the game was pushed back until the 14. So, out of curiosity, I wanted to see how long before they got the same info. They never once told me that it was pushed back, so they kept telling me "come back tomorrow." So, the 14 came, and I expected it THAT day. They told me they haven't and said "come back tomorrow." So today, I came in, and much to my surprise, they didn't have it. Only this time they told me "come back in a few days, maybe a week, and we should have it." My blood couldn't have boiled much more, and I demanded a refund. So, after wards, I call customer service to file a complaint, and they hung up on me. So now, any buissness with them is completely gone from me, because I am smarter than that to be shoved around like a damn monkey. Anyone I know of that shops there have lost their respect from me.

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lizadarlin
Jackson, US
Jul 18, 2016 2:00 am EDT

My credit card was stolen. While I was talking to the fraud department, they told me the card was being used at that moment at the Game Stop. I called the store shortly after this hoping to get a description of the person using my card but given no information. The person I talked to gave me some speech about fraud prevention, etc. etc. I then called another store where the person also tried to used my card and was given a good description of the thief. This manager also checked with several other store managers and reported which stores the thief tried to use my card. How hard was that? I will definitely do business with this other store again but will try to buy games somewhere besides Game Stop which is my kids store of choice. Whatever happened to customer service?

JIMMY Doberson
JIMMY Doberson
Evans, US
Jul 18, 2016 2:00 am EDT

The GameStop @ the Augusta Mall on 3450 Wrightsboro Road: The Guy who manages the place, is a certified idiot, he keeps hiring convicts, degenerates, and immature clowns to run this crappy establishment, that only does a good job ripping off customers on their overpriced games, and does a poor job getting the latest games available. The customer service is ALWAYS lousy, and I discovered that the GameStop managers enforce a discrimination policy against customers, and hiring african-americans. The manager had recently turned down another black male (who was qualified & had no record)- FOR NO REASON, only to hire; yet again, another white punk street dealer, who was just let out of prison- For Robbery! I hate what this incompetent racist manager is doing to the image of GameStop.

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4cats1dog
Lynchburg, US
Jul 18, 2016 2:00 am EDT

I placed a 100 dollar order which contained 4 wii controllers. After the order was place I saw it only contained 2 controllers. So I tried to go back in and change the order which the web site said I could so, but it kept saying the site was having computer soft ware problems. I tried like 20 times to get it to through. I tried calling only to be told the phone volume was to large and I would have to call back later...call back later...what? Then I get a page that says order is cancelled and then like 3 hours later they send an email that says the order has been processed. Yes...I used store credit and not my credit card so I am guessing that is why they did not want to help me:( I will be doing NO MORE business with this company:(

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Estidama
Miss, CA
Jul 18, 2016 1:59 am EDT

Separately and in different times, A friend of mine and I went to the two Gamestop/EB stores here in west Mississauga to trade in some used games for the new.
With the same conditions my friend completed his transactions and was telling how nice the storekeepers were, however, when I arrived and approached the storekeeper it was a completely different treatment. The storekeeper put up a straight face and wouldn't respond to my friendly conversation starter.
I had actually got bumped around three times between the two stores and was offered some blurry explanations and flashed some 'internal use only' binders.

It seems to me that the storekeepers are much more accommodating, courteous and lenient to my friend than myself. Why is this difference? Racial?

Anyone with this franchise should look into this and look for immediate rectification before any further and more serious complaints are made and published to the public, the consumer protection agencies and the NARCC.

This also goes out to all other retail store owners and keepers.

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AdamOlympia
olympia, US
Jul 18, 2016 1:59 am EDT

I am a member subscribed to Gamestop. Being a member allows me to get a magazine called the "Gameinformer" every month or so. When i got the recent issue i flipped through the pages and saw an article called "Jak and Daxter Collection". The game was said to be on PS3&360. Seeing how it was released on February 7th i rushed to the nearest Gamestop and asked if they had it. They said it would be in stock within the next few days. After some small talk I brought up how I had a Xbox and the employee stated "The game is only for PS3" I showed him the article and he saw how it said "PS3 360" He said that it was a typo from the magazine and i was very mad. I drove all the way to the store to just be disappointed. I feel like something should be done about this. I went through this trouble because of an error on a huge corporation.

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12:47 am EDT
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GameStop employment

I would just like to note that while I've seen quite a few people who get irritated with Gamestop employees, the company itself is much worse. Until recently, my fiance was employed full time with one of the local Gamestops. When he was "terminated", the reasoning was understandable--but not strong enough for someone to lose his job. He made an honest mistake. Since when is it ethical to fire someone for making a mistake? I can guarantee that if you watch anyone close enough, he/she will make a mistake of at least the same caliber if not worse. The problem with this company is that it's stated in their handbook that they can fire someone anytime they want, with any reason. But in the paragraph just above that, there's mention that if there are any problems, the store manager should address the associate and attempt to get the issue resolved. But again, a couple lines below, the handbook reads that there is no guarantee that the associate deserves such treatment.

This was just my own personal experience. Gamestop goes out of its way to fire/screw its associates. I know a guy who used to be a Gamestop SM for years. Gamestop has this little incentive that they promise to their SMs; if they have a low turnover rate for associates, they get a bonus. Money. A check. Etc. This guy had absolutely no turnover for three straight years, and for three straight years Gamestop told him that he wasn't going to get his bonus that year and that it would be added to his bonus that he would get next year. Year four came around and he had an associate that he had to fire. Gamestop denied not only his bonus for that year, but the bonuses that he had previously earned. That money was his. But they didn't give it to him. Needless to say, he quit shortly thereafter.

Another situation of ignorance: there's another SM who walks up to his store one day, just a normal day. He sees an eviction notice on the door and immediately calls his DM. What did his DM say? Oh yeah, I forgot to mention this. We're closing your store; you should receive your severance package shortly. If you have to close a store, you have to close a store. But at least have the decency to let your associates know. He could have been out at least looking for another job while they dilly-dallied.

These are three examples of how Gamestop runs a business. I don't know about other people, but if this is what it means to be one of the Fortune 500, then America is a lot worse off than anyone thought.

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CaliMom4808
Needles, US
Apr 22, 2010 4:43 pm EDT

I work at Game Stop currently. I am married and the mother of on.. I was unemployed after the birth of our son and after he turned two I started to get cabin fever. So my husband pointed out a job listing for an Assistant Manager at a Game Stop in our area. It was right up my alley since I had been the manager of a restaurant for years before our first child and was an avid gamer. So I sent in my online application along with my resume and called the next day. The manager automatically knew who I was because I was the only woman to apply. She set up an interview with me the next morning. I went in dressed for an interview with a copy of resume in hand.

We went through the interview and she asked me all the questions on a worksheet specifically for interviews and then asked me a few of her own. She then told me that the reason they were hiring a new Assistant Manager was because the previous one was responsible for "bad inventory". She said that I had interviewed very well and was looking forward to seeing me again. She had other interviews to do later in the week and would contact me the following Monday. The following Monday rolled around and no call yet, so I called her at 3pm to ask about the status of my interview. She said she had not yet talked to the District Manager and that she would contact me when they reached a decision.

That following Thursday I had not heard anything so I called in. She told me the District Manager was at a conference and she would not be able to talk to him until the following Tuesday. So I waited out the weekend and on Tuesday I again called later in the afternoon. She told me to come in for a second interview. The next morning I came in and she informed me that due to the previous incident that she and the District Manager did not want to rush into rehiring someone as an Assistant Manager and that instead they wanted to train me as a key-holder and then I would be competing with their current key holder for the Assistant Manager position.

So the next week I started a schedule of 6-9:30 in the evening for 4 days. I learned very fast and worked hard. The next week I was given 2 days of 6-9:30. Also the schedule did not come out until the last minute. The last day on the one week schedule was Friday and the new schedule for the next week came out Friday morning. So I wasn't able to make any set plans for the weekend. I worked my two days and then was brought in on the third day to cover an 11am-2pm shift. Which I was thankful for. The co-workers I had during my shifts said I was a hard worker and a fast learner. I completed all my tasks with time to spare. The next week's schedule came out (at last minute again) and I was given 2 days of 6-9:30 and 2 days of 11am-2pm. On the third shift of my work week I was working directly with my Store Manager. In the middle of my shift the current key-holder arrived to start his shift. Much to my shock the Store Manager informed him right in front of me that he would be training for the Assistant Manager position on today's shift. I finished my work and when it was time for me to clock out I was barely acknowledged and neither of them even looked up when I said good-bye. On my next shift I received the new schedule, which I was not on. I asked my Store Manager what was going on and she told me that she would contact me for shifts if someone called off. I was furious. Currently it has been 3 days and I have called in every morning just to be told i was not needed that day.

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fletch22
Beverly Hills, US
Sep 30, 2009 8:09 pm EDT

I think that some of these stories are a little fabricated. I know plenty of Gamestop managers, they get together every year. EVERY single one gets their bonus. No questions asked. They don't get a promise for next year.
Your fiance was probably lying to you about the raise and didn't get it because he didn't meet the criteria. That's just my personal opinion.

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Foxe
, US
Sep 27, 2009 3:15 pm EDT

The eviction story and the turnover rate story are pretty bad...that's the fault of the district managers - incompetence does run rampant in that company. But what was the mistake your fiance made? You didn't exactly specify..while some mistakes are harmless, and easy to rectify, there are some that are not so easy to overlook, anything involving money, poor customer service, or any other thing that could cost the company money (unfortunately) is always terminable. You could always just chalk it up to poor training, but for the most part, everyone gets warnings up to first and finals, and only really serious problems are cause for immediate termination, tenured or not.

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SRPISSED
Paterson, US
Jul 19, 2009 8:37 am EDT

i worked for gamestop for 16yrs they fired me for a simple mistake i didnt thinks so much of and neither did the rest of my staff.
funny thing was they didnt even have the nerve to do it in the store they punked up and did it in the food court of the mall so i could not go back to the store .
they treated me like i was a theaf and the only thing i did was roll over my familys store resavation credit to another then they trumped up the charge of me ringing up my own trade-ins wow they realy know how to ### up someone life i was getting married soon too and i have a 11yr old son now im going to lose my car my home and maybe my future wife and kid. ### GAMESTOP AND I HOPE THE ### GETT SUIDE TO MAKE THEM GO BANKRUPT!

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GameStop new open product

I read an older complaint regarding gamestop's practice of opening a new game, filing away the game that is within a sleeve, slapping a price on the box and selling it as new. I am a former Gamestop employee and say that this practice is tried and true but here is something that most customer's are not aware of and Gamestop does not allow their employees from revealing this fact: Employees are allowed to "rent" these open new games from inventory, take them home to try and return and can in turn be sold later on. I have seen that employees have in some cases returned these games with some or more damage and return them back into the drawer without reporting the damage. So in essence, gamestop customers are purchasing game that are reported as new but in fact have already been tried out by an employee at one point or another and I have personally witnessed customers that do not like to buy opened product while being sold as new.

I have also heard of cases of employees bringing in their used damaged system and switching them out with a better conditioned used system. So you never know when you maybe be purchasing a damaged 360.

New systems are kept mostly in the bathroom in the back office and can sometimes be splashed on by faucet water or even bodily fluids.

I once had a customer come to me and say that his 360 had given him the 3 rings of death. Now, as some of you may be aware Microsoft did implement a 3 year warranty for anyone with this problem. As I was about to inquire how long ago he purchased his 360 so that he may contact Microsoft since it may still be in warranty for this problem, my store manager quietly stood behind me and knudged me and shook her head so as to explain now to tell the customer of this so that he can bring his damaged system for a trade in so that he can put in more money as the difference to get a used one, if not new. Gamestop does instruct their employees to go through anything to get customers to trade in their used games, accessories, systems so as to maximize their profits.

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Cyberxion
Santa Fe, US
Aug 09, 2009 11:36 pm EDT

Right, 1 or 3 extra dollars above and beyond retail to ensure that open-box game you've sold us as new doesn't crap out on us. Get real yepyep. Besides, that practice is totally irrelevant to the discussion at hand, and would be even if it wasn't almost completely nonsensical.

The issue at hand is that Gamestop opens games and sells them as new. We don't want to hear excuses for it. It's an inexcusable practice no matter how Gamestop corporate wants you to spin it to us. The simple fact is that on the surface, it appears that Gamestop has absolutely no qualms with circumventing its own policies when it benefits them, while the rest of us are stuck with a game as soon as we open it.

Consider this; I buy a game and take it home. I open it up and play it once, and find out that it's an utterly ### waste of sixty bucks. So I bring it back to you in pristine condition. Now what happens? You folks tell me that you can't give me my cash back since I've opened it, and that you can only give me a small fraction of what I paid for it in store credit as a trade-in, and something like 20 percent less if I want cash for it. Now see, therein lies the issue. It's apparently alright for you folks to open a game for various reasons and resell it to me for the full price of an unopened copy, and it's your assertion that this practice is okay as long as the game is in pristine condition, but apparently what's good for the Gamestop goose isn't good for the gander. If you can't see why that would put some people's dander up, then you're drinking too much of the Gamestop Kool-Aid.

Now I know why this is. Folks brought a class-action suit against Gamestop sometime in either the late 90's or the early 2000's, because they were allowing folks to return games and then reselling them as new. Your policies aren't about combating piracy, or any other heavy-handed justification. It's simply a case of a vocal minority ruining things for the rest of us. However, being that the suit was never about the condition of the games, but was predicated on the very issue that's being addressed now; that you folks were selling open-box items as brand new, then it would seem to me that it would be in Gamestop's best interest to find a new way to display games, and to discontinue their employee check-out perk lest it find itself in the same boat once again. If the rumblings from a few months back have anything to say about it, these practices may very well be found to be in violation of that class action suit.*

Anyway, I don't think that any of us really give a ### about the condition of the disks we're being fraudulently sold as new, especially when the same schpiel wouldn't work in reverse, so you can drop that worthless defense. If I'm buying something new, I want it unopened, and free of the possibility that one of you took it home and played it. You can bring the games back in pristine condition, but that you opened it and took it home is the very definition of pre-played no matter what the condition it's returned in, and if that ### doesn't fly for us, it shouldn't fly for you.

Oh, and the car analogy? That doesn't apply. Buying a new car is hardly the same as buying videogames, and besides, the car industry has provisions in place to account for miles accrued during test-drives. You don't have those same provisions in place. In fact Gamestop doesn't have any provisions in place to account for its practices at all.

As an aside, I don't know why a company that treats its work-force so poorly has such overzealous employees. Yet every single time I read a complaint against Gamestop, it's invariably accompanied by a response by one of you, and you always defend the company like it's the best thing to ever grace the Earth with its existence. It's mystifying to me why you folks would go out of your way to speak in favor of policies you know to be complete ### at all, much less do it so zealously for a company that only treats you as well as your numbers. Yet you do. All the damned time. It's amazing.

Now what's really sort of pathetic is that almost none of you have any grasp of how to speak to people amiably. In fact many of you straight-up trash-talk your customers. Hell, look at you. Instead of simply pointing out policy and being done with it, you go on to tell folks to quit complaining. Forget for a moment that it's their right to complain about it, it's highly inappropriate of you as a representative of Gamestop to speak to your customers that way, whether you're on the clock or not. That you feel that it's appropriate to go online and treat them so poorly is highly indicative of just how ill suited many of you are to a retail position. Which is all that it is. Sorry to burst your bubble, but Gamestop isn't a foot in the door to the videogame industry. I wish Gamestop would stop hiring kids fresh out of highschool and start employing people who not only have a working knowledge about videogames, but who also know what it takes to work in retail, but I digress.

Now I don't know what Gamestop's policies are about representing the company online these days, but in my time as a Gamestop employee back before they went downhill, they were very adamant about making sure we watched what we said and did as a representative of the company. For all it's faults since, I can't imagine that the company would like to hear that its work-force is being uncouth [censored]-bags online, and contributing to the public's negative image of them. If you weren't hiding behind a screen-name, they just may have had the opportunity to address this case of it.

* http://kotaku.com/5254827/gamestop-class-action-attorney-investigating-latest-used-as-new-claims

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yepyep
, US
May 30, 2009 6:15 am EDT

Putting the games in sleeves decreases theft, security cameras are great until the robbers steal the dvr and the backup like they did in the store that I work at. Yes new games can be checked out by employees, but that doesn't mean that every new game in the store has been played. The chances of you buying a new game that has been played by an employee is slimmer than you may think it is. While not every Gamestop is the same you have to realize that there are only so many employees at the store, and tons of games. Besides Gamestop offers warranties on all products that for either 1 or 3 bucks will guarantee a return for any reason for up to a year.

That's better than what you are going to get anywhere else. You should be asked when you are making a purchase if you would like to place a warranty on your item. Your answer should always be yes. Because, lets say 6 months down the road you get friction burn on your game from playing with your 360 vertical instead of horizontal, you can take it back to Gamestop and still get your money back.

Quit complaining about possibly of playing a new game that may have been played once. You buy it for the condition it is in. If you are buying a new game and there are scratches on it, raise hell about it. It's just like buying a new car, you buy it for the condition, your not going to tell them to sell it to you at a used price because somebody drove it already.

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Lance
, US
May 11, 2009 11:39 pm EDT

I can collaborate CONCERN's story regarding the "rental" process of new games. It's put in place because, instead of GameStop simply giving their employees more money/hours or a bigger discount in order to play new games (so they can talk about them to the customers) they simply let them take the games from the sleeves. Convenient, I guess, that they'd put games in these sleeves (they're nothing special, usually just yellow/off-white CD sleeves) for "security purposes" even though the GameStop I worked at had numerous cameras and an electronic security system.

The end result? You may buy a "new" game that /could/ have scratches or damage on it. Your best bet, then, is to buy USED, because then you can return the game for ANY REASON (DO NOT let them tell you otherwise, this IS policy) up to 7 days after purchase. If they don't let you do that at a particular store, take it to Corporate, take it to the District Manager, and in one case I had to go even higher than that jerk off.

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GameStop scam and cheating

I saw a commercial for Guitar Hero: Metallica air that concluded with "Pre-Order from Gamestop and receive a free double bass drum pedal with your order. So I went down to Gamestop and pre-ordered it. When I did so, the clerk did not inform that there was a cut-off date to which the people who pre-ordered before March 16th would receive their pedal the day it came out while everyone else would receive it in early April. Nobody told me that...until I went to pick it up. The day it came out, the store was open 2 hours early. So I went in during this time period and the store was completely empty. I was the only customer in the store. I went to get my item and low and behold they inform me that I have to wait for the pedal. So I walk away feeling disappointed but at least I got the game and at least I know I'll get the pedal. So I called up the store to ask when the shipment was coming in. I also called up Gamestop Customer Service to complain about how I was not informed of this. I was told by both the store and the Customer Service rep. That on April 7th the store would receive the pedals for the pre-orders. I was told to call ahead of time to make sure they got them. I called today, they got a shipment in, but not to my surprise they didn't get the double kick pedals for the pre-orders. So I checked my email from a complaint I filed online also, and they told me they couldn't promise the item. It's funny. They have commercials, the store never tells me there's a cutoff date for day of pickup and now they're changing their tune again because they can't make good on their offer. For the record, I would have NEVER pre-ordered this title if the offer wasn't there. I even told the clerk that when I pre-ordered it. I've read online now that other customers have pre-ordered things from Gamestop only to have them not make good on the offer. Please, I want justice for this. I want either my money back or I want the pedal. The fact that they can never make good on their offers should be enough to STOP them from offering these things. If you can't make good, you can't offer. It's not the first time and it won't be the last unless they are stopped.

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Custome of gamestop
Chicago, US
Jul 09, 2011 1:34 am EDT

Worst bussiness dealing. The manager suddenly makes up their own rules. The manager is breaking the gamestop policy.The manager don't take take games you can return in with in 7 days .
Game stop superior should take action angainst that manager
now i don't want to go back to that game stop ever in my life!

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steelbattalion
La Porte, US
Mar 29, 2011 2:48 am EDT

My brother bought a game at gamestop for 20.00 dollars and when we got home and opened it, it was the demo disc inside. They had placed the demo disc inside of the full games case. I lost the recipt and they won't even respond to me now. I am NEVER shopping at ANY gamestop EVER AGAIN!

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TheldrakisCS
, US
May 21, 2015 12:04 pm EDT
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just found this complaint [ages later] and im disappointed you guys didnt read the fine print of the ads. they say on the comercials, and ads "participation may varry" or "at participating stores". check with your local store before pre-ordering if they are getting the promotional items. if not then you need to find one that does. if you did go to one that is participating then you missed the line in the ads that state "while supplies last". if you picked it up within the first 48 hours then you are guaranteed to get the bonus/pre-order goodies.

on the point of online, they have a part you missed. did you select the normal game or the collectors? did you do it before the bonus advertisement expired?
if on the last question you answered 1 day after the "if you pre-order now you get" bonus time frame then you get the non bonus collector or regular game.

in both situations it is NOT Gamestop's fault for not "providing" you with the bonus items.

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aws-gamer
Bell Gardens, US
May 22, 2011 9:45 am EDT

if the pre-order bonus make customer to give the store a reservation, which is one the store main goal, they should informed the customer that the store will or will not get the pre-order bonus. Even though I don't have any problem with any of my reservation since I only pre-order the game that I wanted, which I will stop doing pre-order but I do agree with this complaint. Some of the pre-order bonus is not even worth the $5 dopoit like when customer pre-order super street fighter iv, they will get a two-pack of thumb fighter and marvel vs capcom 3 you will get a three pack of console decal "aka shacker". I mean very, can the company give a better pre-order bonus for a reservation of the game like free DLC contents, or a discount on next purchase.

let the customer think they get their money worth. there are many games else where that cost allot of less which can lead to some customer waiting for a title to release and purchase and save money instead of getting this so claim pre-order bonus. I will post a website discuss about this and more soon.

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steelbattalion
La Porte, US
Apr 12, 2011 8:11 pm EDT

We brought it in to another store, and traded it for the real game. The guy said he was going to tell the manager, and the place we bought it from was going to have to pay for it.

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steelbattalion
La Porte, US
Apr 10, 2011 10:16 pm EDT

We found the receipt! I am going to check online and then try to exchange it in store soon.

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pobarjenkins
Minneapolis, US
Apr 06, 2011 6:30 am EDT
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I'm sorry, but if your brother can be mature enough to purchase something, he needs to be mature enough to know proper procedure. Use this as a good learning experience.

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steelbattalion
La Porte, US
Apr 06, 2011 5:16 am EDT

my brother is only nine years old, he didnt expect anything to be wrong with the game.and he got the disc from behind the counter in their storage room. The case on the shelf was empty.

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pobarjenkins
Minneapolis, US
Apr 01, 2011 6:38 pm EDT
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Maybe they made a mistake, steelbattalion, and forgot to check the disc that someone sold to them? Or as stealth said, someone might have switched it in-store. People make mistakes. Your brother made the mistake of not keeping the receipt. What would he have done if the game didn't work? He wouldn't have been able to return it then either. As far as Gamestop knows, your brother is the one who switched it to a demo disc.

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steelbattalion
La Porte, US
Apr 01, 2011 4:17 pm EDT

If someone sold a GAME COMPANY a demo disc and they never found out, thats not very smart on their part. Anyone who works at a place they sell videogames should know what is a demo disc and whats not. It says DEMO DISC, NOT FOR RESALE on the game disc.

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GameStop bait and switch

I was looking for an older PS2 game. and on their stie it showed they had the game for 34.99. Since no other store (besides ebay) but it was only in store and the store that had it was two hours away. I called them store and talked to the SM . the SM said they did have a copy it game with everything like the their website showed. I asked if they could shop it to me or a store closer but they said no. It was a Friday and I asked if I could picked it up on Monday since a huge storm was coming in. "Sorry, we can not old anything for more then 12 hours" was all I got. and since it was the last copy odds are it swound be sold soon. I asked them to but it on hold and drove in the storm up to them. when I got there. The two people there said they were about to close DUE to the storm and told me to come back Monday. When I told them I called and they KNEW I was comming they should have said so then. After a bit they told me to get in, pick up the item and get out. So I gave them my info and guess what? They did not know where the game was! so they had to look for it. after ten minutes they found it. with all the other holds! how dumb was that. after them trying to close on me and losing the game. It came time to pay. they charged me the 37 .54 (tax) and I asked if it really had everything in it. they still said yes. Now when I get home only the game is there! I called them monday and they said "sorry, it was used and as our site says, used means no extra stuff" their site did not say used. nor did the people at the store when I got it. then they hanged up on me! I went onto their site and took a scran shot of the game and info. I then called their 800 Number and after getting the DM Phone Number. their website Magically does not show they have the game!

So here is the low down.
store almost closed on me
Could not find the game
over charged for a USED game.
site chaged when cought( still have proof)

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Foxe
, US
Sep 27, 2009 2:59 pm EDT

If you were looking for an older Ps2 game, why did you expect it to be anything but used?

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Dan87
Houston, US
Aug 13, 2009 12:50 am EDT

What else would there be other than the game? Also the site didn't show the game because it only shows what they have in stock.

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GameStop intergrity

On 3/25/09, I went to GameStop to pick up my copy of Sacred Fallen Angel for the Xbox 360. The company the day before contacted me by phone and stated the game would be in stores availble to those who had reserved the game. Upon entering the store I spoke with the Asst. Manager to retrieve my copy of the game. The Asst. Manager informed me that the release date had changed to the month of May 2009. To make things right the Asst. Manager gave me a 15% dicount on my next reserved game, Chronicles of Riddick: Assault on Dark Athena due on 4/01/09. On 4//01/09, I arrived at GameStop to pickup my copy of Chronicles of Riddick I was informed by the same Asst. Manager that due to weather conditions the shipment would be delayed to 4/2/09. I returned to my home and at 7:00 pm. I received a phone call from GameStop stating that Chronicles of Riddick would be availble at 12 noon for all customers who reserved the game. On 4/02/09 at 12 noon I returned to GameStop to collect my games Chronicles Of Riddick. This time I spoke with a store associate who informed me that the game date hade been move to 4/07/09. I explained to the store associate the situation about being contacted by the GameStop Company and notified of arrival dates of games, only to collect the games on the due date to then be notified that the dates have changed at the last minute. I asked the store associate how to rectify this problem. The store associate could not answer the question or give any suggetions as to what to do. I attempted to make contact with the Corprate Office only to find that the do not take messages. I was refunded my money but it is the lack of intergrity and customer sevice that bothers me about this company.
I suggest that you avoid conducting business with GameStop due to it's questionable business practices with customers.

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Evolus
Poulsbo, US
Dec 13, 2010 6:44 am EST

...You're seriously complaining that the release dates on two games got changed?

This should be obvious, but Gamestop doesn't choose when games come out. Release days and delays are all handled by the game companies themselves. It's not Gamestop's fault that your games were delayed, nor are they exercising any "questionable business practices."

In addition, as Dan87 pointed out, you could have also called them before making a trip.

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Foxe
, US
Sep 27, 2009 3:12 pm EDT

While I agree that they probably were incompetent in handling the situation correctly, I also have to say it's not their fault that the release dates were changed, or that the weather was bad. The calls that go out to customers informing them the game is in is all automated and set to go out at a certain time. If it was last minute, they wouldn't be able to stop this. A good store manager would call his/her customers and tell them the call was incorrect (It's what I would do anyway, unless it was Call of Duty, then screw you, I'm not calling 500+ people :p). Whenever we have game delays or shipping delays, we normally let our customers know the situation and call them when it's in. Not all of Gamestop is ###ed at the store level, just most of them.

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Dan87
Houston, US
Aug 13, 2009 1:20 am EDT

News Flash: Despite their outrageous claims, GameStop cannot actually control the weather.

Or release dates for that matter. Also, after the first time this happened to you, why didn't you simply call them before making another trip up there? It would have saved you a lot of time.

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Lance
, US
May 11, 2009 4:58 pm EDT

I've found myself on the other end of the last-minute-delay bull that GameStop pulls-- and I used to work there! Unfortunately for you, Will, many times GameStop will hire absolute ###s who think "customer service" means just talking about the games. Sales Associates receive almost no training on how to deal with frustrated customers concerning corporate screw ups or information lost as it translates from website to store.

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GameStop phoney charges

I ordered a game on the website and was automatically enetred into a travel service which charged 10.00 per month. This service never once contacted me, sent me information and or provided any serive what so ever other than charge me 10.00 using a name very much like American Express travel service. Total scam plus Gamestop knows all about it. I called and asked why they would give my credit card infromation out to this shell company? Also I asked why on their order form would they attach a totally unrelated service while buying computer games. They said to hold on and they would give me the number to call to get out of the service, put me on hold and then disconncted me three times, seems they are totally in on the scam and must be geting a kickback from this shell company. Why would any reputable company attach a scam charge on their own company order form and website unless they know what a scam they are as a whole. Do not do business with these crooks they probably make more money scaming their own customers than selling products to them. Do not be fooled by the size of the chain it is built on nothing, just like Madoff looks real but is nothing but a company looking to rip off their own customers.

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Foxe
, US
Sep 27, 2009 3:08 pm EDT

I don't know anything about the company's website, but I can tell you most companies in general sell your information to third party companies, and most times, you agree to do it, whether you realized it or not. Pizza Hut is another one. Always read the fine print, and be careful where you use your credit card online. Gamestop has nothing to do with the charge, you need to call the other company and have yourself removed. The corporation probably gets a small fee for selling your information to other companies, but I can promise you no one below a CEO level probably sees that money.

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GameStop business relationship

My family and I were out shopping on Sunday February 22, 2008. My husband and I were trying to decide on video games and iteams for the gaming system we would like to purchase. Gamestop was very busy and we decided to go next do and get food to go. I then went back in the store and was stopped by a young man who said they were closed and that there register were shut down, but there were four people in line and other associates were still ring up. Plus the young man allow a lady to walk between us, because she had a pending sale. I explain to this man I knew the iteams I wanted and would like to purchase that day, around $200.00. He said he was sorry but to come back tomorrow they opened at 10:00A.M. I was prepare to spend $168.98 on games and a wireless guitar. However thanks to this young man and his rude manner, I would like to thanks gamestop for me making a big mistake spending my hard earned money at this store or any other gamestop store. I will never shop at a gamestop again. I would like to say I went to walmart and found all the games and iteams for cheaper. Thank you gamestop and thank your associate or manger, you have lost a very good customer.

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Ling Chi
, US
May 28, 2010 10:06 am EDT
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cliff notes: Boo hoo, I'm hongray gon' go eat, OMG y'all closin' WTF?

I bet you never like when your boss gives you something to do 15 minutes before you're supposed to go home for the day, so why would you expect these store lackeys to feel any different?

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G.Harrison
Ft Worth, US
May 28, 2010 9:56 am EDT

Ahhh the last minute shopper who doesn't love that customer who walks in 3 minutes before you close and doesn't know what he wants and despite you telling him that you are closing now he doesn't care and is too busy on the phone to pay attention.

I only got one thing to say just like any business do not come in right before closing or you will not get the best service.

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Starz2010
Ventura, US
Apr 10, 2010 1:00 am EDT

As a manager at Game Stop I would first like to apologize for the rudeness of the associates that you had to deal with. No where in our handbook does it say to be rude to the customer. However there is something you need to understand. It is called running a business. We are given a certain amount of time to clean the store after the store is closed. We are not paid overtime, and can actually get written up, even lose our job for going over on our hours for the week/day. So if you like to call our district manager and explain to him on why we went over the hours for the day just so we could help you out then well be more then happy to help you. Just imagine how many people walk up to the door a few mins after closing, imagine if we let everyone of them in...we would never get to leave and go home. Im not sure where you work but how would you feel if after spending 8hrs at work you had to spend even more time to help the stragglers, or the people that came in like 2 mins before you closed? You wouldn't like it either. So again, I am sorry for the rudeness of the associates that you had to deal with...but I am also sorry for you not be considerate of the people that sell you your items. There is a reason why the hours that we are open are posted on the door...read them, learn them, shop when were open, and dont get mad at us if you aren't there during open hours.

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avga
sebg, US
Oct 26, 2009 9:31 pm EDT

I-T-E-M-S. Items! lol. You had your chance but then you blew it...

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cyricthemad
, US
Oct 13, 2009 1:51 pm EDT

Thank you AngryLlama. Thank you.

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lilvixen69
Sometown, CA
Jul 31, 2009 10:06 pm EDT

First of all, it's spelled ITEMS, not ITEAMS. Second of all, nothing annoys me more than last minute shoppers. "I should be let in because I'm a customer!" Yeah, well those employees want to get home and don't want to wait around for you. So next time, pay attention to the time instead of meandering happily around the mall.

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AngryLlama
Calhoun, US
Apr 25, 2009 3:17 am EDT

First off, the registers are NOT set to go off at closing time. That is a lie of conveneience. It would take too long to explain the truth, which is they close at 9. Sure, that sounds easy, but there is a lot of hassle involved in it. If you walk up at 9:01 and they go "the computers are shutting down, we're closed" it is a lot easier and nicer on a minimum wage employee than it is to say "sorry, we close at 9, can't let you in."

This lie is usually perpetuated by the managers, which the employees pick up on. It's unfortunate. These guys are given strict payroll, and get punished for going over. Most gamestops have to be OUT in 30 minutes of closing, depending on the schedule. Sure, the boss could let them have an hour, but payroll doesn't allow that within reason, or they'd suffer all week for it.

But the man lying to you isn't what gets me, it's this line:

"Gamestop was very busy and we decided to go next do and get food to go"

So you were IN THE STORE before close, and decided you didn't feel like waiting in line with the rest of them, went and ate, and you either managed your time poorly and/or got screwed by a slow restaurant, and didn't make it back in time before they closed... and it's the poor minimum wage man's fault for telling you "too bad, so sad?" So he's supposed to bend over backwards, have them get yelled at for going over on their time, and WAIT for you, because you didn't feel like WAITING in line yourself? No. If you wanted it bad enough, you'd have just waited there and ate after a nice 12-18 minute wait in line. Don't blame GameStop, or one employee, or a series of employees, because you tried to avoid an inconveneience and got screwed for it.

Everyone in the world should have to spend 1 year and 3 months working two jobs as food service and retail. It would start in November of the first year and go until the January of the third. This would give everyone one year of real work, and TWO Christmas seasons. Then everyone would realize the pressure of meeting unreasonable goals for the pitiful money made as well as dealing with ###S who DEMAND their precious "customer service."

There's a difference between an employee being a complete jerk to you, and you expecting the world to hand you what you want on a silver platter around your schedule.

Have fun at Wal-Mart until one of those guys presses the wrong button and you swear them off too.

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amorette
Kerrvill, US
Mar 24, 2009 7:04 am EDT

As an employee of GameStop (not the one you attended, I'm sure) I have to say that I don't think they would stop you from coming because they wanted to. There are some things we just have to do that are part of our job. People get annoyed with me when I ask them if they'd like to reserve a game or subscribe to GameInformer sometimes, but I have to ask those questions. I realize they handled it in a fairly poor manner, but are you sure the rudeness felt was one-sided? About the bad drum set... GameStop really doesn't take those pieces of equipment. We sell games and gaming equipment, we don't fix them.

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jg-nj
Phillipsburg, US
Feb 22, 2009 6:40 pm EST

My brother in law works for gamestop in NJ. I can tell you first hand that the registers are set to go off at closing time. I too wanted to purchase something ten minutes before closing time one night and there were people in line. He told us to come back tomorrow because the transaction wouldn't be completed by the time 9pm came. Alot of people get mad and go to EB Games but they are both owned by the same company so that's not any punishment for them. Your lucky you weren't part of the guitar hero fiasco. We had a bad drum set and gamestop wouldn't take it back because the manufacturer was supposed to handle any defects. I sent letters and they e-mailed gamestop and told them to accept returns because they couldn't handle the high volume of returns and complaints.

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GameStop fraud and cheating

For Christmas, I received two Rock Band/Guitar Hero type guitar stands. One, my son bought and had already put together for me. The other came from another acquaintance and was in a box that was branded GameStop.

Today, I tried to return the duplicate to GameStop. It was complete and had never been out of the box. BUT, I lacked the receipt. So, the clerk told me (eventually, the store manager as well) that they couldn't take it back because they 'didn't have anything to scan'. They said the SKU is only on the receipt and they couldn't get it from the box.

Is it just me? Or is this just unreasonable? It's a GameStop product (i.e, couldn't have been purchased anywhere else). It's brand new and in the box and I'm returning it within a week of Christmas. Is it really reasonable to refuse to take it back because I don't have the receipt? Is it reasonable to setup a return system that prevents this?

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G.Harrison
Ft Worth, US
May 28, 2010 10:28 am EDT

LOL not any employee can look up transactions and besides looking one up in the busiest time of the year for retails? don't tell me you want to be the guy holding up the line of 15 people trying to return a game and you can't find your receipt. One thing is that for any transactions a receipt is required and it's like saying that your trying to return a dog to petsmart w/o a receipt they don't know how long you had it, where you got it. Your fault it's called a gift receipt.

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phyrexian
no thanks, US
Nov 07, 2009 12:49 pm EST

angry llama, you're a ###. no one has the ability to look up CC info in the first place. also employees CAN look up the transaction quite easily. all they need to know is general timeframe, day and what all was purchased. it's not hard to do and gamestop employees do it all the time. take a course in business economics before you babble your ### again because it's very obvious that you don't know a damn thing about the subject you feel the need to comment on every time you see.

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Conflict
, US
Oct 14, 2009 9:40 pm EDT

You really wanted a full refund without the receipt?, for an item that is kept out on the floor and is therefore easy to steal.

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AngryLlama
Calhoun, US
Apr 25, 2009 3:53 am EDT

Wow there Sonny, you and Equaleyes must of been awfully upset to post the same complaint, word for word:

So allow me to post what I said there, here for you, since it's so important for you to say it twice, I'LL say it twice:

Sounds like someone is angry they didn't keep the receipt.

Christmas time. The busiest time of the year. Sure, there's a way to find the transaction. Paid with cash? You could find 100 transactions as "proof of purchase." With a line of people that circles the store they don't have time to spend 20 minutes trying to pinpoint your purchase. "But I used my credit card! They can look it up!" Oh yeah, great idea there. Let everyday minimum wage CLERKS be able to look up stuff involving your CREDIT CARD number.

Quit complaining, and keep your receipt. Got a receipt? Perfect, you can return that item in a jiffy. Lost it? Too. Dang. Bad. No one's fault but your own, get over it.

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LHawk25
Calgary, CA
Apr 16, 2009 2:02 am EDT

Did it ever occur to you that we may think its stolen?

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bdennis02
newbury, US
Feb 13, 2009 10:54 pm EST

quit ur ### homo. no receipt then GTFO . we dont wanna hear ur damn sob stories

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GameStop unauthorized charges

I bought a game online, it was $39.99 but when i received the game they charged $49.99. I emailed them about it, and they said their records indicate they only charged me $39.99.

I sent a copy of the email receipt that showed $39.99, and the receipt i received with my game $49.99. But they still say they only charged me $39.99. And on my credit card statement shows I was charged $49.99.

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Billy Smith
Wilton, US
Mar 31, 2009 11:47 am EDT

it is a scam travel sevice charge which will keep billing you 10.00 per month for now on unless you call them. Do not bother calling gamestop they know all about it, it is a scam and they know it.

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GameStop - return, exchange, buy

OK help me understand if i buy a game new for 63 dollars and don't like it and want to return or exchange it for a game the same price i cant i only get 22 dollars back so i get ripped off for the 41 dollars and theres nothing i can do about.Hows that fair?can someone tell me.

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GameStop returns

I asked an employee about the new game, Resistance Fall of Man 2, before buying it. I asked if the campaign mode was 2 player and with out hestitating he responded yes. So I went and spent over $60.00 on the game. I got home and of course only one player and play the campaign. I called the manager and explained and he refused to give me my money back. The employee told me something that was not so or he had no idea about just so I would buy the game. Do trust their employee because they will tell you what you want to hear so you will pend your money with them.

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WhoCaresAboutYou?
Patchouge, US
Jul 12, 2010 12:34 pm EDT
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Thank god I'm not the only one who recognized the OP is an idiot.

As a retail employee, we're not [censor]ing psychic and depend a little on you, the buyer, to read. Most game boxes have a list of what they're capable of or what is required now a days. Do yourself a favor and use your eyes.

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AngryLlama
Calhoun, US
Apr 25, 2009 3:25 am EDT

The campaign is 2 player. Online. Learn to read the back of the box. Jeez, do you want this stuff spoon-fed to you? I hope none of your kids are ever born with an allergic to peanuts. GOD HELP THEM.

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bdennis02
newbury, US
Jan 20, 2009 1:54 am EST

not true... i work at gamestop and it is not in our policy that we should know what every game has. you could also take the time to look at the back of the box and see if was multiplayer.

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kevin gillette
,
Nov 17, 2008 1:42 pm EST

So what your saying is that you are to stupid to look up information yourself or even read the back of the game box that has the info you are looking for.

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8:00 am EDT

GameStop lure you to buy limited edition pokemon nintendo ds from them with lure of free limited edition t-shirt then have none in stock

My twin nephews wanted the new Limited Edition Pokemon Nintendo DS Lite that was in stock. limited to 2 per person and with the promise of a matching Limited Edition Pokemon T-shirt. I paid 18.99 to have it delivered overnight and it arrived 2 days later. NO SHIRTS. Called company and they say they were limited and 1st come 1st served. NO WHERE IN THE AD DOES IT SAY THAT. And its still in the ad on the website "with this purchase of this limited edition nintendo pokemon bundle you get a limited edition t-shirt". Gamestop e-mails me that it says "while supply lasts"... IT DOES NOT SAY THAT AND MY NEPHEWS WANT THE SHIRTS! I could have purchased the game elsewhere and got a shirt or a pokemon figure. Why the lies? and no resolution. $500 dropped in there on-line store and I am very unhappy. Will probably send all the stuff back. Very unhappy with their customer service and lies.

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theevildeadgirl
Orlando, US
May 24, 2010 5:12 pm EDT

I am also a former Gamestop employee...that is how they get you to pre-order games ...by promising some things that you NEVER get. When I was a customer I ordered more than 2 games that didn't come with that promised gift.
gamestop sucks

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LHawk25
Calgary, CA
Apr 16, 2009 2:01 am EDT

As a former employee of ebgames/gamestop i can say that the company encourages us to lie! I can say that i would never do that to a customer as i and my former coworkers deal with the fallout of the corporate ###. Encourage your friends to boycott these crooks!

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11:01 pm EDT

GameStop bad returns

These are a few things that i got pissed off about,

It's a sunday, i get a call from my dad. My dad went Cohns and since we bought a lot of stuff from them including a couch which is why he was there. He informed me that they gave him a free item because we bought so much stuff so he got a PS3. He gets home and we set it up in our den, where our Xbox 360 was. We moved the 360 upstairs and had to buy a regular RCA cable because our dog chewed up the cable that came with the system so we bought a HD cable for our HD tv which by the way, we also bought at Cohns. So since we didn't have a regular RCA cable we went to our local Gamestop store to buy the cable because i also go Xbox Live that day! We went to Gamestop and me being a filmmaker i walked over and bought what i thought was the right video cable. The cable had Red and White for audio and a composite cable which wasn't video it was just some weird thing that didn't really go to any thing. This stupid pointless cable was also made buy guess who? Gamestop. So i buy it for $15 with there low prices! and discover that it doesn't have the Yellow out for video. now shock and pissed off i went back to Gamestop and talked to the same guy that check me out. The cable was out of the box, i had it for ten minutes and i showed him the receipt and here is what he said "well, i don't know how long you have had it and since there is no box i'll give you back $2.50 under it being used" What! Remember me geeky guy? the person in the black tee shirt from Old Navy? so, i took my $2.50 and bought the right cable...

Two days later, i went to buy a new game for my brand new PS3. So i played the demo and thought "Iron Man" was fun so i went down and bought it. I didn't do what the Gamestop rant websites that always say to demand a shrink wrapped copy so they don't pull the "In storage in a month but we put it back in and charge $60" thing. So just wanting it i grab the box, un-shrink wrapped and low and behold he grabs the disc out of a drawer and pops it in the box. I look at the disc and it has a huge Scratch! New my ###...

This happened a long time ago but i still remember it. This is what i like to call "Gamestop's release date". What i am talking about is my theory, here's what happens. The gaming company that makes the game sets a release date let's say the 15th. So they send off there shipments of the game on the 12th or 14th depending on where the store is. So they get the game in the day before it comes out and here is what they do, they keep the box in the back and on the day it comes out they keep it in the back and tells the customer that they are wrong and the game comes out on the 16th. After they close on the 15th, they stock the shelfs with the game because they don't want the customer to see them "Stocking"! who would have thought stores would do that huh? so on the false date they give out the game. This is if you do not have a Pre Order, if you have a Pre Order then they will give you the copy because you have a Pre Order. Example to back up this theory... I bought a "Tony Hawks Underground" with a Pre Order and when they asked if i had a Pre Order i said i had one so they gave me my copy. Now to games later i buy "Tony Hawks American Waste Land" a later game with out a Pre Order. I stalked the games site for months drilling the date in my head so when i went to GameStop they said " Sorry dude, it comes out on the 16th today is the 15th" thats when my head exploded. What! 16th! Lies! it comes out today! "Nope, sorry dude" BS.

This is why i dislike GameStop.

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Dark-Valkyrie0512
Altamonte Springs, US
Nov 25, 2010 11:42 pm EST

Basically I go to the Gamestop closest to my house to search for a game I've wanted for years. They tell me that the next closest one, three miles away, has it. So I go on my bicycle, all three miles, to see if I can get it. The two sales associates not only say they have it, but they show it to me with it's prequels. However they said that they can't sell them to me. Something about a holding period and even after that holding period a new employee has "dibs" them BEFORE THEY WERE EVEN ON THE SHELVES FOR CONSUMERS TO SEE! So where is the fairness in that? What ever happened to "the customer is always right"

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Alexander Grand
Falls Church, US
Aug 23, 2011 5:06 pm EDT

I was at gamestop a week ago, and I had purchased Black ops and reserved my copy of Battlefield 3. I asked if I could make a Power ups reward account and they said yes and I gave them my phone number. They said someone else had already used that number and it was my sister, so they still made me a new one. (Which is good.) They said they would transfer the points that I just earned by purchasing these two items to my account. I had been waiting at least a week for the points to get on my account, but they never came. I looked at the reciept and noticed they had transfered the points to my sisters account. Is there any way I can get those points back?

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ihategamestop
, US
Dec 04, 2010 9:51 pm EST
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I recently preordered Rockband 3 from this gamestop. I was supposed to recieve a code for three free downloadable songs on the receipt when I picked it up. Since I was two hours away at college I had my mom pick it up for me. When I got home this weekend I looked at the receipt and noticed that there was no code. When I went to Gamestop to ask them about it they said that I should have brought it back sooner because they already removed the code from their computer. Now I understand that they don't keep things like that forever, but I shouldn't have had to worry about it in the first place! Needless to say I will not be ordering from here again.

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aubreynevins
portland, US
Oct 08, 2009 12:09 am EDT

i reserved a copy of operation flashpoint dragon rising it came out on october 6th when i arrived at store they said the game wasn't in even thought they called me and told me it was 10 mins before my arrival and tell me they will have it tomarrow so i go home a day goes by after school i go to see if it is in and it still wasn't in so around 7:30 i call the store they have the game but it is sold out and they don't have my reserved copy even thought i had payed for it 4 months in advance and then tell me to come to the store tomarrow to solve the problem in the store

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Ivanphilos
, BR
Oct 28, 2011 5:07 pm EDT

I´ve brought some games at the store. 5 pre owned and 2 pre-order FIFA12. I should have to pick up the game at the store on Sept 27 but I had to get back to Brazil (I am not american) early because my mom has passed away. when I arrived at home in Sao Paulo, Brazil I called the store and asked them to cancell my pre orders and refund me. they said that they can´t. they said I need to pick up the games at the store or cancell it in person at the store. how would I do that? do I need to buy flight tickets just to pay me back $128.38 dolars?

I am completely disappointed with the store. the feedback number is 4A95Q-4QXWX I answed it but nobody call or email back?

Thanks

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jelainebauman
Dallas, US
Jul 19, 2011 12:06 am EDT
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I purchased sim3 digital download 2 days ago. I still have not recieved confirmation email with download link. I tried to put a ticket in and get an email that it could take up to two days to respond to ticket. I will never bother with gamestop again. I can get what I want from best buy, walmart or any other store I want with the time that it takes.

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Angry Guy13
, US
Apr 05, 2012 3:44 pm EDT

A man named Bruce, I was going to get a Nintendo3ds pre owned but then he told me "Don't, the 3ds has Internet stuff" and I told him I wont use it but then he told me again and he said its just 10 dollars more so I got the new and 2 games, then once I realized I didn't like the Nintendo 3DS and went there for a refund (since it was only 5 days later) and then he told me that I cant return a new game, and I was so pissed off, if I knew that I cant return a new 3DS for the full price, I would of gotten the pre-owned which I can return, so I told him if I could speak with the manager and he said I cant when the manager was there, I didn't wanna start a problem so I left...
Every other employee was very nice.

JIMMY Doberson
JIMMY Doberson
Evans, US
Sep 23, 2012 5:54 pm EDT

The Manager, is a certified idiot, he keeps hiring convicts, degenerates, and immature clowns to run this crappy establishment, that only does a good job ripping off customers on their overpriced games, and does a poor job getting the latest games available. The customer service is ALWAYS lousy, and I discovered that the GameStop managers enforce a discrimination policy against customers, and hiring african-americans. The manager had recently turned down another black male (who was qualified & had no record)- FOR NO REASON, only to hire; yet again, another white punk street dealer, who was just let out of prison- For Robbery! I hate what this incompetent racist manager is doing to the image of GameStop.

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NYC Gamer
, US
Aug 12, 2009 5:29 pm EDT

A few weeks ago, I purchased a game (Left For Dead XBOX 360)which was sold to me as new. However, when I opened it the box was empty! I paid $60 for nothing! I will be making a major complaint to the manager tomorrow! This is infuriating!

Prior to this, I attempted to purchase 2 used games (Amazing Island for the GameCube & Diego Safari Rescue for the Wii) inside the GameStop store on Atlantic Ave in Ozone Park, NY. The boxes were on the shelves which means the games should be in stock. However, when I handed them to the cashier she could not find the game discs! Very suspicious if you ask me!

They have officially lost me as a customer! Three strikes and your out baby! Best Buy here I come...

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Complaining Female Customer
Hamilton, US
Apr 13, 2011 6:17 pm EDT

On more than 1 occasion, I have witnessed fellow customers coming into the store while Andre is sitting around doing nothing leaving all of the "hard labor" to Chris/Brian. I have come to find out that Jake and Andre are close friends, so Jake is another one who is too busy worrying about what Brian and Chris are doing (which is helping customers or testing out systems) so that he can run to Andre and tell him anything they may have done wrong during there shift. Andre and Dawn are dating, very few employees know about this, if they did it would probably get back to upper management, but it is true! It is extremely inappropriate to have 2 managers (that are dating) working together. I have heard about Andre LITERALLY changing the schedule last minute without informing the employees about the change to ensure they do not arrive late. I think it is assame that you have good employees (Chris and Brian) that like there job, and they get stuck working with LAZY managers that like to cut corners (Andre and Dawn). I hope this gets fowarded to Gamestop corporate and Bristol's regional manager so that the good employees stop getting written up for the managers mistakes!

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GameStop - fraud and scam

Please explain your "reserve" policy. you state by putting money down on a game a. k. a reserving it! that when the game comes out you will be guaranteed a game that day. then those who didn't will have to wait until all those who had reserved it got theirs. thats how I thought it worked. today after I had my game on reserve for a couple weeks I stopped in...

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GameStop scam

When Gamestop receives a shipment of new console games (Xbox 360, PS3, PSP, Wii, etc), they automatically open one copy of the game. They remove the game disk and place it into a sleeve and file it away. They take the open case including the manual, mark it with a price and place it onto the shelf (as a display box) to be manhandled by who knows how many people.

Granted, Gamestop needs to be able to display that they have a game in stock. I take no issue with this aspect of their merchandising. What I take issue with is when that opened copy becomes the last copy in the store. The clerk will pull out the game disk from the sleeve that's been filed away, go get the manhandled box off the shelf, place the disk into the case and then proceed to sell you the game at a brand new unopened sealed game price.

Here are my issues with this practice:

1. The box is opened. The minute you leave the store, the game is automatically non-returnable for any reason. You walk out, it's yours. So, if you find that you really didn't want the game, that's too bad because it's already out of the wrap.

2. Selling opened merchandise labeled as 'NEW' is a very deceptive and fraudulent practice. By unsealing a factory sealed item, at best, this item must be sold as a demonstration or opened unit and labeled and discussed as such. It can no longer be labeled or sold as new. At worst, this item is now used... especially if you consider item #1 above. At best, it's considered 'open' or 'demo'.

3. After a game has been opened, you have no idea exactly what the staff may have done with or to the game disk. Someone could have taken it home, played it in the store unit, or even replaced it with a counterfeit copy. Because these clerks are not paid that well, playing opened games may very well be one of the perks of working there.

4. There is really no difference between the staff opening a copy of the game and a customer opening the copy. Except that when a customer opens the copy, it's considered used. When a Gamestop employee opens a game, it's still considered new (as thought of as if it were still factory wrapped). Worse, some employees have even gone as far as offering to shrink wrap it for me which *might* solve issue number 1.

5. Once a game is opened, you have no way to guarantee the game disk you have received is genuine.

Finally, the worst part of this issue is that Gamestop sometimes only gets one copy or two copies of smaller titled games. So, you walk in and ask for the game, then they try to present you with the opened copy deceptively labeled 'NEW' and charge new prices!

I've discussed this issue with various managers and their staff at length about why this is a dubious, deceptive and fraudulent business practice, yet Gamestop still continues to operate their business in this way and has for many years. If Gamestop needs to have a copy on the shelves for merchandising, they either need to mark the opened copy as 'Demo', 'Opened' or 'Used' and discount it appropriately or they need to not sell it at all. Once a game is opened (by anyone) it is no longer factory new and needs to be discounted and labeled appropriately. Alternatively, Gamestop is large enough they should be able to produce placards or other similar place holders stating the game is in stock without having to open or display a live game box.

If you find yourself confronted with an opened game being sold to you as new, don't purchase it and walk out.

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ian
, US
Nov 27, 2011 1:09 pm EST

Ordered a pair of gift certificates as x-mas gifts for my niece and nephew on Dec 17th, in PLENTY time for x-mas, considering they are simply virtual gift certificates to be EMAILED to me by the 25th! Well, guess what. They weren't received, even after I checked up on the problem several days before x-mas. On the 25th, still no emailed gift certificates, and the company's customer service dept was closed, naturally, so my niece and nephew were out of luck. Seeing as how I actually had talked to the company several times between the day of my order and the 23rd, I feel like I've MORE than given them a shot.

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Fandaanx
Jacksonville, US
Aug 30, 2011 3:20 am EDT

Why even buy from Game Stop, they are to expensive compared to others out there like Amazon. Game stop is not for real gamers, we all know that. It's for the kids and parents out there they don't have a clue, Game Stop will be out of business within the next 5 years.

At the PAX Prime 2011 I could not even keep up with all the folks that complained about GS. Even the developers don't like GS.

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SiegeTank
Rock Hill, US
Nov 13, 2010 6:46 pm EST

This is the reason I'm so glad that GameStop has changed its terminologically from "Used" to "Pre-Owned". People need to realize that the games are NEW even when they are gutted to be displayed. Would you argue with a Car Lot that a Car is Used because it has 6 Test Miles on it? NO. Same in Concept, things have to be displayed for you to know they are there, otherwise you complain that the product isn't out on the wall for you to find it. Now I know that at my store, if a game comes out of a sleeve and its a new game we happily show the customer the product and tell them the reason why its off the wall. We show it to them after we take a look for ourselves and SOMETIMES there are very tiny micro-scratches on it from where the disk has moved about in the sleeve in the drawer. We discount these games and STILL seal them after we tell you about them. That way you can still return them... and guess what, Something everyone here has failed to realize. We STILL give you 30 days if the product stops working for any reason (Slight of you actually damaging the disk...AKA: Cracking it in half, it being obviously scratched in such a condition that we wouldn't have sold it) to bring it back for an exchange of an identical item... and if we don't have that item in stock we at least give you a gift card for the amount purchased so you can choose something else or go to one of our other stores (we are kind of like the new Starbucks).

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Evolus
Poulsbo, US
Oct 16, 2010 8:10 pm EDT

Would you prefer we left the games out on the sales floor where people can walk off with them? We have no other choice but to gut the games and put them in a cabinet for safekeeping. You're going to remove the shrinkwrap when you take it home anyway, so what's the big effing deal? If you're worried about the case being "manhandled" we can easily get you a brand new one and just put the old litho (paper insert) inside the new one, so at least it LOOKS new, aside from not having shrinkwrap. New disks, at least at my store, CANNOT be checked out, and we have to wait until they're returned used before we can. Therefore, the game we take out of the box we put on the sales floor has never been touched by anything, ever.

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alittlemiffed
Pittsburgh, US
Jul 25, 2010 7:57 am EDT

I think a lot of people don't understand what's going on behind the counter at GameStop. I still work for the company, but I used to be a Store Manager and have since stepped down from that position. I do not condone the gutting of new games and selling them at their full price, but I do know that if you buy the last opened copy and that Store Manager does not let you return it, they are just being jerks. I tell every customer that buys our last copy that if they have any issues whatsoever with the game to please bring it back. It's as simple as that. If any GameStop employee tells you "Sorry, I can't do that", no matter what the issue is, they're lying. We can return anything, no matter what, whenever we want. We have the power to adjust prices to accomodate the customer and to help out however we can. GameStop corporate cannot decide what they want us to focus on, whether it be customer service, reserve and subscription percentages, used sales, etc.

I was thrown into a Store Manager position after working for the company less than a year, had no Store Manager training whatsoever (didn't even get a handbook!), and it all happened a month prior to the holiday season revving up. The DM, who lived about fifteen minutes from my store, did not once come in to check on me and the status of the store until AFTER the holiday season. He wondered why I lost $2, 000 in suprise shrink during the holiday season (meaning that $2, 000 worth of merchandise was stolen). I was a 20-year-old girl and the youngest employee in my store trying to tell 6 older employees what to do, how to do it, and why. All of this was without any guidance or help from our DM or RM. Once I was able to control our shrink, train our employees better, and slowly get the store up to par with the other GameStops in the district (my store had the lowest amount of business), I had my annual review. I received the second to lowest score possible due to the $2, 000 worth of merchandise that got stolen, the store's lack of subscription and reserve percentages (since my store had such low volume, I usually only got enough payroll hours to allow two employees a day to work), a week or two that I was slightly below the minimum of 45 hours worked, and because my ASSISTANT opened the store an hour late. Needless to say, I teared up during my annual review. All of the 70 hour weeks that I put into that store meant nothing to the DM.

GameStop does not believe in integrity. Those of us that care get walked all over. I have seen my comrades that have worked for the company for 4+ years get fired for having low subscription percentages. I saw a dear friend of mine and fellow employee get fired for smoking a cigarette for ten minutes outside when she was expected to work a 6 hour shift by herself without a break (illegal in my state, by the way). The gentleman who took my store over after I stepped down is deceitful and rude to customers. I checked into some of his transactions and printed off shady receipts to show to my DM in an attempt to keep the gentleman OUT of the store I had worked so hard on and AWAY from the customer base I had helped to develop. The DM brushed off my concerns (which were all terminable offenses). The only reason that I can think of that my DM kept the gentleman to take my place as Store Manager is because his reserve and subscription percentages are high. When I left that store, the CSE (customer service experience) dropped dramatically. Still, none of it matters. How the customers are treated does not matter. The DM is concerned with the DM looking good to the RM, and so on. This company keeps shady and deceitful employees, as long as they "drive the numbers". It is an awful practice and it makes me sick. I've seen good people get fired while employees that should've been gone a loooong time ago somehow seem to be able to stick around.

The Store Manager that fired my aforementioned friend for smoking a cigarette for ten minutes (the store was not left unattended, by the way, there was just no manager there) had sexual harrassment complaints filed on her by several employees and it is also common district knowledge that she worked some of her former employees off the clock and without pay. This was all brought to our DM's attention, and he did nothing. Absolutely nothing. Still, she has her job.

I am getting my degree in one month. I am hanging on to my job with the company just long enough to graduate and find new work. To all of you that have had an awful experience at GameStop, whether it be with prices or employees or trade in values or whathaveyou, I apologize. There are a lot of us good and honest employees out there, I promise, and more than likely, we all hate our job. Sorry for ranting, but I just wanted to give some of you the other side.

Also, as intimate as this story has been, I am sure my DM will come across this and figure out who I am and fire me. That's very much in his character.

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G.Harrison
Ft Worth, US
May 28, 2010 9:50 am EDT

It's just a business practice and way better than having to look through glass to see which game you are trying to buy and to be honest if you have such a hard time accepting that an empty case needs to be out on the wall why shop at a store that does it? Go to wal-mart, target, best buy believe me you will not be missed.

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fairnessinbusiness
Virginia Beach, US
May 22, 2010 11:05 am EDT

If the person behind the counter just presented the information to you in a straightforward manner, I think it would correct this issue. If you buy a New game, and there are no un-opened copies left, the salesperson, or manager, should just tell you. "Hey, I am sorry, but we are out of unopened copies, I can still sell you one of the opened new ones, if you would like. Then make some type of special mark or stamp on the receipt so that if the customer returns the game, it will still be treated as unopened and new. duh.

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skeletalninja
no, US
Mar 23, 2010 7:33 pm EDT

seriously, it's not about whether or not you think it's stupid, it's about the ###ing LAW. the law is very clear on what NEW entails...it means NEVER OPENED. period, end of story. you can't sit here and argue what you think new means, it means it's still in the damn package. once mr. gamestop employee opens the game, it is used. i was the assistant manager at a gamestop for years and i can tell you that most of gamestop's practices are shady, to say the least. there are thousands of people like you who take this issue among others up in a class action lawsuit. gamestop then settles out of court and therefore has no need to change their policy. it's frustrating, it's maddening, but it's what shady companies do every day. nobody cares if you think that it's as good as new because some employee put a sticker on it (lol...seriously), gamestop telling you it's new by their standards doesn't put the original packaging back on. there is such a thing as depreciation! why do you think sealed in the box games are still worth tons more than out of the box copies on ebay? people care about this stuff, and gamestop is yet again taking advantage of customers to save money. and they don't need to reprint cover art, seriously do you know how much cover art gamestop get severy week? enough for a display box for every new game, to say the least. they just throw that stuff away after the initial advertising campaign is over. it still baffles my why they don't just use the display art that already exists! or, if you want to eliminate "manhandling of any kind, here's a new tactic: sliding glass cabinets! yes, i know, so time consuming...but it works in every other game store in the world. i have brought issues like this up at several meetings, but no one really cares. i finally got so fed up with working for a company that i can't agree with that i quit. i couldn't back gamestop's BS and try to pull one over on the customer with a straight face. i love games and i think they should be treated as art, not hustled to the ignorant masses using shady business practices.

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Anonymousguy
, US
Dec 02, 2009 11:29 am EST

@Pency
I have never worked for GameStop. I have, however, worked for Blockbuster Video, Game Crazy, and Best Buy. Even when working for these companies the only place i ever shopped was GameStop. I can assure you the policies at these other retailers are near the same or worse (in the case of Blockbuster, much worse.) I have purchased a few "new" games that were gutted copies from Gamestop and this is what i know. All of the games purchased this way had the disc taken from the sleeve, they showed me the disc, i confirmed it did not have any sort of normal wear and tear of a "used" game. The game was then placed in the case with care, the case was then "Re-sealed" with a Gamestop sticker and sold to me as new. Only one time did i have a problem with a game purchased this way. As i do with any store i purchase something from, i informed the employee the game was a gift and would not be opened within the 7 days of the defective "guarantee". The employee wrote the date the gift would be opened on the receipt and initialed it and explained to me that the guarantee would begin on the written date. Excellent. About 10 days later the game was opened and my son (the recipient of the gift) attempted to play the game. While there were no scratches or any marks on the disc, it would not work. We tried a couple other games (other new ones and some of his old ones) and they all worked fine. I simply took the game in the next day, presented it with the receipt and they handed me a new copy ( they had received more in a shipment since i was in the store last) and i walked out the door with a sealed copy. Whether it was tampering on the part of an employee or just a defective disc (THAT DOES HAPPEN YOU KNOW) my issue was settled quickly and professionally. While it may be a company wide practice, it is still up to individual stores on how they want to proceed with customer interactions. If this had happened to me i would have simply reported the troublesome employee/manager to their superior, taken my my product/refund/replacement whatever, and went about my day.

As far as the policy goes i do honestly believe a small discount should be given if the game is a gutted copy, however it is the store policy and who am i to argue with it? If i cared that much i just simply would not shop there anymore. Whining about a company on a complaints board is lame. I have never had any problems with these "gutted" copies and am always treated with respect whenever i have a question or concern. Every company has its [censored]bag employees, they are the problem.

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samsamsam
, AU
Sep 07, 2009 11:57 pm EDT

you need a life if thats all you complain about oh my god. i would just wait for a new shipment or just by it new from somewhere else

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1:48 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

GameStop consumer fraud

Game Stop/Game Informer allows customers to add revenue to your Edge Card (Game Stop Card)for future use. You sell games back to them and you can store the credit to your Game Stop card. However, if you at anytime lose your Game Stop card, you will lose all of the money you have stored on your card. Game Stop / Game Informer cannot look up your name or address to find your account. They do not inform you this will happen.

Game Stop should stop stealing from its customers and adapt better polices for their customers instead of unethical business practices.

Ban Game Stop / Game Informer until they change their policies to serve the consumer.

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Sandra Santos
, US
Dec 11, 2023 4:04 am EST
Verified customer This comment was posted by a verified customer. Learn more

everything i c0me in buy by6+treat me like ever $47.49

2.50 pro saving the cost 47.49is it cost the 2.50 pro saving the did cheting o worked rolled hir in money

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Amanda Hedgcoth
, US
Apr 30, 2023 4:26 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I recently purchased a digital game but before I realized the game code got sent to an old email address that I can not access. Was hoping that I could get this issue resolved so I can be able to play the new game that I purchased and not be out the 60 something dollars I spent to get the game. Very disappointed and upset.

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Back is beautiful
, US
Feb 19, 2023 11:21 pm EST

I was told I could. It but a gift card from Roman, at store number 3873.

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Donald Nickels
, US
Jan 11, 2023 8:48 am EST

I purchased a Steam gift card online on 1/3/23 using a card number whose final four is 7425 Order number: [protected]

I made a mistake, so I wish to get my money back. Thank you

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Adam Bultman
, US
Dec 17, 2022 1:42 pm EST

https://www.youtube.com/watch?v=AeyYvuEzMT4&t=4s

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billy thomas
, US
Oct 28, 2019 6:33 pm EDT

So I've been going to this gamestop for about a year and that whole time the Manager has been a complete jerk. I also applied for a seasonal position and he told another employee that I was a complete dick. Not to mention the District Manager told them I filed a complaint so now I'm not allowed back at that store.

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Who This
, US
Sep 03, 2019 7:34 am EDT

I paid $45 for a pre-owned controller and it came all scratched, dented, and had multiple ports crooked and damaged. Making a complaint online is pretty much impossible and their phone service is just as bad.

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Steven Francis Lee
, US
Feb 26, 2019 3:29 am EST

your store manage on 1 Feb 2019 said to me while I was having a private conversation with another customer directed a comment tied to me " that their is no personal solicitation in MY STORE NO ONE DO YOU UNDERSTAND " . I'm a disabled veteran and I will talk to any one i prefer you manager needs a session in manners. I do not sell anything

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Tania Wilson
, US
Dec 11, 2018 9:58 am EST
Verified customer This comment was posted by a verified customer. Learn more

I called and talked to a representative a month ago about the xbox360 game system I never received I was charged for it and a 2 year protection plan I still have heard nothing back when I was told it can take up to 10 days it has been way over that I can be reached at [protected] or taniawilson73@gmail.com

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Angelo Moore
, US
Sep 10, 2018 8:35 pm EDT

I preordered a digital code for the game Pokémon silver for the Nintendo 3ds console, but the game has already came out, and I still have not received the digital code

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