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Gamestop / denial of promised pre-order item

1 Raynham, MA, United States Review updated:

About a week ago I went into a Gamestop to pick up a pre-ordered game, expecting the usual stuff; the disc, case, and a little code that allows you to download some special costume for the game on the PS3. After eagerly sitting down and playing the game for a bit, I realized there was no code to be found. After discussing this with a friend who got the same game under the same conditions from the same Gamestop, he told me that the code should be on the receipt. After scanning it for god knows how long there was none to be found. So naturally I went to the store to ask if I could simply get one.

The employee denied ANY claims that the code was for the PS3, and I spent around 10 minutes arguing with him, even showing a print out of the pre-order offer from their website that promised a code for the costume. Deciding that I didn't want to make a big scene I calmly told him that I would settle this with a DA or manager at a later date. Hearing this, he laughed at me while I left the store and told me to "Go to hell".

Thankfully I received the code from a much nicer employee that a friend of mine knew, but SERIOUSLY? This service isn't something I should expect because Im a courteous customer.

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  • Ci
      25th of Oct, 2010
    0 Votes

    They recently started it where we have to scan a code whenever anyone picks up a pre-order copy in order to print their code on their receipt, and I personally have forgotten codes. The person you dealt with though, he was a douche bag and should have printed out one by looking up your past reserves to verify.

    Sorry you had a bad experience.

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