Gameloft
reviews and complaints

Scott Croly = player name IP*MAN* -Realm 158 - [protected] (ticket number) please help me sort this issue, this is my lvl 28 account on march of empires. when i re installed after a service issue i was taken to a lvl 1 castle that opens up when i try to play MOE, i have previously asked MOE to allow me access to my account several times = i open MOE and i get a new account from scratch. i have e-mailed several times to customer care and still no response. 2 days and several hours later my castle is still the same please give me access to my original account which i could not access due to your 11% service error. i have been ignored on facebook and again by e-mail, please help i have been playing for over 3 months solid i haven't missed a day i am distraught with this issue as i don't want to lose all my progress, money and hard work. i have screen shots of all the aforementioned if required. please help Thanks Scott Croly

I've been a player of this game for over 4 years, and recently reinstalled it only to find out I lost the majority of the characters and upgrades. Granted, the social media account I had was compromised and the data that was connected to it, however I also had my data linked to Google games as well at the time. I have tried countless times to have this issue resolved only to be spoken rudely to most of the time, or I simply couldn't get an answer. After I sunk about $100 into it, I expected some sort of solution or compromise but no. By far the worst game company, right next EA.

I and many other people are locked out of our accounts right now because of an issue with your server.Iam going to once again lose alot of resources as well as troops because of this when my shield drops.please do your job and fix this issue there are continuous problems with this app loss of gold being kicked during events and not being able to log on.meaaage board constantly freezing as well as translator.your company makes enough money to fix issues and keep subscribers satisfied

I have just been banned from this game for no reason.2 years ago my account would not load it said can not connect.. I was stuck like this for 2 years... After some time of working on my problem game loft finally got my account to work. When I got my account back I had unlimited tanks and power ups, wich I thought was my compensation. Now I logged in the other day my tanks and power ups where gone, no big deal I thought. Then I logged on 2 hours later to find out ive been banned. If you could please lidt thus banned and it would be nice to get my tanks and power ups back. If you do decide to give my stuff back please make note of this so I dont get banned again for no reason thank you

Greetings Gameloft.
This complaint regards the quality of latest Asphalt game series.
The problem is this : you pay developers for fake speed in your Asphalt games, and inaccurate stats for cars.
There is also the stupid drift low turning radius when it comes to handling.
I hope you're not dumb or careless when you have feedback.
You need to read this :
HTTP://asphalt.wikia.com/wiki/Speed_Modification

Now, don't thank me ! Just bring us a [censored] serious Asphalt game !
Not the [censored] where we have acrobatic cars. I mostly hate the horizontal 360° jumps !

This company have stolen over $800 from me. They refuse to provide receipts and refund the money and they are lying to me. I never authorized these transactions and they continued to take money, draining my account every day. I have reported them to the FTC. Please do not use Gameloft games. They are a scam.

Every phone number they have listed on their website does not work and they do not respond to submissions on their customer services submission page.

I had to go to linkedIn and try to get someone to respond.

This company needs to be looked into. They are immoral and uncaring and they will steal your money.

In the game of Marches of Empires you write down that your inapp purchase start from₹10/-... but there is no such pack I found only pack is of ₹399/- ..mean almost 40 times.. is it kind of joke.. please set SEVARAL pack like ₹10/- ... ₹20/- ... ₹30/- ... ₹50/- .. ₹100/- ..₹150/-... ₹200/- ... ₹250/-... ₹300/- ₹349/-

Which all packs for lots of speed up.. resources... and gold..

If you not enter ₹10/- packs for all 3.. on a daily basis .. the game will not be popular in INDIA..

THANKS

Dear Gameloft,

Hello,
I am from India. I purchased Avengers mobile game by mistake. My Rs.50 deducted from +[protected] . Please return my balance. It is my kind request to you. I feeling veey Sorry for that . Please return the balance as fast as you can. Sorry for requesting the balance back, but please return it.
Thanks !
Regards,
Prasad Khare .

I was banned with out reason using only items from market and boosts from game regularly ones, response from customer care don't make my understand the problem and problem still occur.
Please tell my if i'm banned for 2 weeks, forever, or will be fixed any way i loose progress i this time and why i was banned?
If can't understand why how can avoid happen again?
My code is - fhe9d5, ticket ID:[protected]

Many thanks for your quick answer

Best regards

Sorin Simion

Hi,

I have unknowingly and inadvertently subscribed to Gameloft and consequently being charged through my EE account for something I am not using.
I want this account STOPPED and a refund for the charges to my account, phone number [protected].
After making numerous failed attempts to contact you I sincerely hope that you can resolve my problem without me taking legal advice.

Email address [protected]@gmail.com

On 2/18/18 my computer crashed and had to be reset to factory settings.(H.P. Case ID#[protected]-Hewlett Packard Tech Support [protected]). The reset was finalized on 2/21/18. I had to reinstalled all personal data and apps
that did not come with computer when first purchased. This included GameLoft Paddington™ Run, The first day was fine. My game score and settings were restored. The next day I received the following: Dear Player,

If you have reached this page, it means you are currently banned from the game you were playing.

Some possible reasons for being banned include:
- Obtaining versions of the game through unofficial channels
- Modifying game parameters through external tools
- Using game bugs and exploits to speed up progress, obtain items, or unlock content
- Harassing other players

We remind you that you can consult Article 4 of our official Terms of Service here: http://www.gameloft.com/conditions/?lang=en.

If you have read the above and feel that you have been banned without proper cause, please take the time to contact us and explain the problem by following these steps:
1. File a complaint on the Gameloft Web Support page (make sure you properly select the game you are playing and select the 'Banned' category). http://support.gameloft.com
2. Once this is correctly filled out, you will receive a ticket ID. Insert that ID and the email address you used to submit the complaint into the corresponding text boxes below. This will allow us to identify you in our systems.
3. If the ticket ID and email address are valid, your application will be reviewed and appropriate measures will be taken.
Email address:
Ticket ID: Not provided. I am 74 years and this game with 7 years old Godson and I do not know the first thing about hacking or changing the game mechanics. I downloaded this game from the Windows store along with other games. I have never been accused of the things this company has accused me. Email bailey.[protected]@gmail.com Home telephone #708.832.3454. Thanking you in advance for your assistance in this matter.

Gameloft is [censor] company I m player of modern combat 5 I buy vip 9 in game with my real money and now they [censor] says u use cheat or hack they don't have any proof nd they [censor] talk like they not giving my vip 9 back and also they not refund my money plz ban this [censor] company from googal play store whole company they made only for make coustmer fool and they just want earn money from innocent people to make them fool plz if some one read this plz plz ban this company and help me to get my back I add my buyer proof from that [censor] company.

I would like to put a claim in for a full refund on charges that I recently noticed on my phone bill that occurred in August and September 2017 for several Spider Man games or in app purchases/ subscriptions by Gameloft.
I was charged on one of my mobile numbers for premium txt messages charges by Gameloft totaling 1227.74 CZK.
Google account name:
"Firecomet 366"

I am not aware about downloading these games and I was never notified about this prior the charge was made.
As you can see in the history of purchases starting on 8/20/17 with the game The Amazing Spiderman and following with 2 charges on September 2nd and especially several repeated charges for same game on September 3rd.

I would like to be reimbursed for all of the charges totaling 1227.74 CZK.

If you need more information I will be happy to provide that, just please contact me by email.

I hope we can resolve this promptly.

Veronika Combs

I have a complain about game Modern Combet 5:Blackout, in this when I open the game every time it hangs after 5 minute I opened it weather I am on battle (it also deduct my points and when it starts working it says"disconected from the server") or selecting weapons it every time hangs such that it can not go foreword without without hanging. All my PC is working and no problem in wi-fi also but the game only freezes

I have had a problem with mc5 for the longest, ever since I downloaded it three years ago. It started acting up and every time I get to another level it goes down to the sale level I was on before It went up or it goes down like two levels or it sometimes freezes and my VIP is froze it was suppose to go up but it never did. And then when I buy combat packs and armour packs, and whatever kind of packs it gives me the item I already have. Like for example the werewolf gloves I have but it gives me it again though I already have it, so I never get a chance to get and parts of the other and new armours that I don't have. And It takes my credits away and when I earn then it like gives me less than what I'm suppose to have. Av! Just lots of problems OK. My level should be 140 and I should be a veteran right now. Also I should have all the suits and guns with all I've done. Also when I'm like playing a game, let's say c. T. F, when I'm done playing it goes right back to loading weapons data and It takes a long time to load, and I al sick of waiting. My user name on mc5 is Ahava and my dogtag is Fdf66d.

Please can you all update this game I really would love to start back playing nova 3 freedom edition. It say the game is not updated. I can't download it so please fix it. It's says developer of this app needs to update it to work with IOS 11. Again please update Nova 3. I love this fave online and offline but please don't change anything I love talking through the mic with my teammates. This is truly the best game I have ever played.
If you do so then thank you.

I am Shriram Giridhara, and today (12/9/17), I was playing my favorite game, Asphalt 8, and I exited the game after farming a lot of credits for the ongoing Enduro Double Down for the Corvette GS. When I opened the game again, something weird happened. I had a negative amount of credits. Specifically, -916, 522, 676 credits. I am not sure if this is a glitch or something, but I had about 3 million credits to start with. I would really like to have back my credits since I was not able to spend any credits.

Just to clarify, I did not use any kind of hacking tool to do this. It happened in between the opening and closing of the game.

My username is Shriram G. Unfortunately, I do not have any screenshots of my account before this happened since it was very unexpected.

Thank you very much.

The game went through an update and froze me out, directing me to another site by "REDIRECT" command, which did not work. I called customer support and was directed to reinstall the game to solve the problem. I lost 3 months of in game work and credits both cash bought and earned as the advice started a new account. Gameloft, please hire competent people to give advice for your games as it seems there are so many problems with freezing and chat and on and on... Now I have lost money because of your incompetence I have no further use for you, way to treat customers Gameloft.

My name is Tyler Smith and iam complaing about blitz bridge. They banned me on 11-20-17 at 11:30 or so that I know of my phone number is [protected] my email is [protected]@gmail.com I have had that account for 2-4 years I have spent a lot of money on that game about at least $45 or more please unbanned me. I need to have my account to normal I did not do any hacks or cheats. I love this game and planing on spending more money. I am planing on spending $100 but if this problem is not solved I can't. Thank you for your time I preciate it

Over the past week I've been having issues with this app. My car is not turning right and I've been having legging issues. This all occurred after the last update. I've paid money for this game, and would like some kind of compensation for the inconvenience of not being able To play. I'm trying to get my rating up in multiplayer mode and cannot do that due to steering issues. I don't care if it's coins in the game or blue chips or whatever but something would be nice. I'm not asking for much. I really like the game and plan on spending more money down the road. Thank you. Barstone1971/player name, [protected]@yahoo.com