Game Stores South Africa / Game.co.za
reviews and complaints

I went to game bloed street mall to purchase a tv set that I saw advertised on tv. After waiting for about 20 minutes for assistance a guy named James told me they didn't have stock for that tv set. I then opted for another one which was not on promotion and I was made to wait for another 10 minutes before being told I will not be assisted because my the surname on my id doesn't correspond with my licence which still has my maiden surname. I was then told to sort ot out with the sabc. To my surprise I applied for tv licence inside game stores a few years ago. I have a valid tv licence and a valid id but I can't purchase a tv set and I get bad attitude and a manager Mr Nkosinathi Thwala was less than interested in assisting. I spent my morning standing for nothing. As a paying customer am very disappointed .

Hi Boysen this is the 2nd time I had a problem with Game Lichtenburg about wrong pricing which I will attach some photos. I bought a big flex 3 razers. it was priced 41. Game refused to give it for that price. I showed them where the item was on the shelve and where the price was. The price for R41clearly specify big flex 3 for R41. I want that giods at that price. I am really fed up with the poor service from game and also the legal aspect of my rights as a consumer as per the cpa. The manager ia in capable of running that store and prices is a disaster. I need that item as per my rights. Im suggesting of also going to the beeld and local news paper. As this is the 2nd time it happend. The first time it was for axe deodorant which I did speak to you previously. If I dont get you I will log a complaint at hello peter and the news paper. I need urgent feedback. Would like to have this small issue sorted by cob this saturday. Thanks. My contact [protected]

I have purchased a Samsung tablet on black Friday last year 24 November 2017 it was not coming on in January 2018 so took it to gateway game but I purchased it from galleria mall when I phoned they said take it to gateway mall game. When I booked it in I showed the guy there was nothing wrong with the tablet just that it is not charging. He himself checked the phone even when he submitted the complain he typed on the from good condition anyways they sent it for repairs but did not repair the tablet so b I picked up the tablet when I came home n switched it on with whatever battery life it had I noticed the phone colour was gone and the phone screen was glitching . The next morning I immediately took it back to gateway game and showed it to the manager Peter McKay. He saw what was happening to the tablet as well n he saw the job slip that I got back stating nothing of the sort he immediately phone galleria game and told them about it and to investigate but till today no one contacted me eventually phone your game head office in durban gave them the job number n told them to investigate but still to date no one has contacted me. I don't know now whether I need to take this further up or they.must credit me cos no one is responding I have the slip the box all documents. Please advise me as to what to do cos no one is contacting me. The job number is 60958. Awaiting your assistance urgently cos this is going on too long and I need it for work purpose . Thank you

I saw a Game (A-12757) paper advert valid 21 Feb-6 March-2018 indicating the price of the Samsung Grand Prime Plus as R1199. Upon arrival at the Kempton Park branch-Festival mall I was told this special did not exist albeit its been advertised. I ended up using the money to buy unrelated items becuase I drove all the way from Olifantsfontein just for that price-phone. Items I ended buying were Russel Hob Pressure Cook (R899) Auth no 501369 and Salton Food Steamer (R399) -Uth No 302309.

My complaint: Please refer me to any Game store in Gauteng where I can purchase the phone at the advertised price
Kind regards : Mashau Itani [protected]

Gooday

Would like to inform you about my experience at you cape gate branch at 22/02/2018

My cellphone got lost 17/02/2018
Took all my documents to Game cape gate 20/02/2018
They said I must come in to be there when they complete my insurance details
Got there 22/02/2018 10:00
Spend two hours in the store nothing was sorted out and they said my insurance is not active
I got all my invoices signed a lot off documents paid for activation for insurance which is on my purchase slip

Now my phone is lost they said I don't have insurance
What are you going do about this situation
Christall was the sales person which I signed documents with nothing was explained except the amount for the cellphone contract R199.00 and the insurance amount of R120 for 2 phones

I am a very very unhappy client
No one told me that my insurance is at Hollard except that I've got insurance I've got one deduction each month for R320
Which I don't get a statement which I found out yesterday that my address is wrong on the statement

Please explain what your going to do about it

Thanks
Juanita

To whom this may concern.

I went to Game Gateway today and to my horror I was incorrectly charged for 4 items which amounted close to R200. If I didn't check my till slip I would have went home and have been very, very disappointed. Firstly prices on their so called "special" was priced higher than a normal supermarket. Most of my items purchased was groceries. It amounted to over R2000. I shop every month at Game as I have a store card but after todays bad experience I'm actually thinking twice. I bought Simply Chicken polony priced at R34, 99 but was charged R49, 99. Thompsons viennas R31, 99 was charged R34, 99. Parmalat Full Cream Milk (6×1ltr) R69, 99 was charged R79, 99. Mcain stir fry 3 for R80. Paid 37, 99 each. I am already paying interest on my purchases and to be overcharged is madness. In this day and age we are all looking to save money and when one have been incorrectly charged it begs the question, how many people aren't looking at their till slips and are thinking their getting a bargain but are being robbed? Its the principle of the matter! I am utterly disappointed with Game and would like some positive feedback.

Dissatisfied customer
Jacqueline Padayachee

I, Frank Kasebidile bought a Del Intel Core 13 Bundle 3567 Laptop computer at game store "" Upington Game Store "" at a price of R5500 on the 06/10/2017 with a guarantee of 2 years...I only had it for 1 and a half month and it started giving problems and returned it to Game Stores to see what is the problem because it didn't want to function at all although I switch it on...They told us they will send it to Kimberly for repair and eventually they called after a month towards November that they found that it was liquid damage and the damage would cost me R8300...and I ask how could it be possible because in the first place it has a guarantee of 2 years; secondly I bought it for R5500 and now I must pay a some of R8300 for repairs ? And eventually, they told us that if we cannot afford to pay the amount of R8300, I must than pay an amount R400 to return it to us without repairing which I did but still waiting for the Laptop return to me in Upington because they said the Head Office was closed for the Festive Season and will take some time for computer to land at Game in Upington..We are now waiting for a computer that we cannot use at all...Please help ! Your assistance on these matter will be highly appreciated

Hi, I bought this charger in December in few days, charger was faulty and I returned it.

They had to track a receipt cause I used my credit card. I bought a new charger, same brand with the refund of a faulty one.

In two days, it was faulty too. Returning it I forgot a slip and asked a colleague to send photo of it but they refuse to help.

Sebastian (Store Manager) refused to help me.

Bought a juicer on the 6 March 2017. The bar code of the product..[protected]. My Card no [protected]. Bought from Boksburg branch. November 2017 smelled a burning smell while using it. Took is back because when I bought it I was informed that I have a one year garrantee. Whwn I took it in I was told that the warrantee is only on repairs and that they will send it in. I was not very happy but left the juices with them. It was returned to me (log no [protected]) after 3 weeks. Have used it twice again and the burning smell is much worse now. Even the juice got a "burning wire" taste.
I am not prepare to take it back to Game for another repair. I request a new Russel Hob Juice Extractor.
Your help with this issue will be appreciated.

My debit order was suspended for December by Game for the holiday . Now I owe double like really I never asked for it to be suspended now I have to pay double this is just bull. I even asked o the facebook page if i won't be charged double and was answered no. Today I received my statement to witness that I am in arreas I never requested for this now this.

We bought a lawnmower the first time in October 2017. My husband mowed the lawn only once with the Ryobi lawnmower that was bought at Game Somerset Mall in Cape Town. When he started the lawnmower it didn't wanted to start. He took it back to Game. Game was very understanding . They reached it with a lesser model a cheaper model. We bought the Ryobi on special, / discount for 2699. They replaced it with a Trimtech.

We have a very very small garden. Which means with the dry season we only now the lawn once a month. In Nov My husband mowed the lawn once. The send time at the end of Nov He mowed it again for the second time and I smelt petrol. We went on holiday in Dec. When we came back from holiday we took the lawnmower back to Game. The manager refused to replace the lawnmower. We insisted, but she send the lawnmower for repairs, / assessment. We don't want this, we want a new lawnmower seeing that we didn't even use the lawnmower more than two times. There's no way that we've damaged the lawnmower with mowing our lawnmower with our tiny garden. Game sold us again for the third time a faulty lawnmower.

The first time was three years back. After a few months the lawnmower gave problems. We took it back to be fixed. But after awhile it gave problems again. We then didn't bother to take it back to Game. We bought a new one at Builders rather. A cheaper one. After three years it started giving problems. That's why when I saw the offer I bought the Ryobi at Game.

We work very hard for our money. Cant afford to get a repaired lawnmower again. Lawnmowers that are repaired always gives problems again.

I payed a lot of money for the lawnmower to be faulty so quickly.

As avalued customer I urge you to look into this matter.

My e mail adress is [protected]@hotmail.co.uk

I don't believe in repaired items. We insist on a brand new lawnmower seeing that we bought a new one not a faulty lawnmower. Hope to hear from you soon.

Mr and Mrs Coetzee

end of November I needed 5 mirrors for my business, there was 1 in stock and the manager that I spoke to said that the branch in Pmb has 4 mirrors for me, they will gladly order it for me. so I paid for the 4 mirrors that was ordered, it is now 3 weeks later, just to find out they never ordered the stock that I paid for and now there is nothing for me to take. I am highly disgusted with the service I have received so far. I am needing those mirrors asap. I would appreciate if someone can resolve this situation for me and I don't want the money back, I want the mirrors.

my complaint is with Westwood Mall/Game South Africa

nicolene vickery
[protected]@gmail.com

Good Day,

My husband bought a TV online on the 25 November and its still not delivered with no reasoning behind it, we made several calls to make a follow up with the sales Coordinator Nomfezeko still no luck, my husband spoke to Promise and she is useless.

I spoke to Issak Marumo this morning and he told me the order is processing ? for how long? its 4 weeks now.

This must be a joke and i need answers

Morning, , on the 12 November, i went to Game stores N1 City, where i had made a perches of +-R70 at the same time "i left my card at game stores N1 city" or should i say that the cashier never gave me back my card.. I had received a call minutes later from game N1 city, that i had left my card there. but i was driving and almost at home, so i said i will collected it in the month, So on the 30 November, when i wanted to pay my game account, i went to Game stores Sanlam Center, i then cancelled my card that i left at N1 city and opened a new card at Sanlam Center so that i could deposit R300 on my account and which i did, Now to my supersize on the 11 December when i needed to use my credit for food and electric, i was in the negative on my account, i then called head office they said that there was 2 perches made on the 12 November one for +-R70 which i know of & ANOTHER OF +-R250 witch i have no record of, , so game staff used my card and bought who knows what, , put me in the arrears, hope it does not effect my credit record, i didnt have food or electric for the this week, i had to go pawn my equipment to buy food, which i have to pay interested on to get it back, just cause game staff like to take part in illegal activity, just how safe is my account ? how do i know that other purchases was'nt made on my card in the past, , cause a card is not needed to perches just the card number, , and i dont get a notification on cell phone or mail when perches, im not a rich person, im the only bread winner in the family of 3, I'v had a game account for some years now, , but iv never gotten a thank you card or email, , my credit has not been increased, , its like Game Stores don't care for the people. Now i have to go get affidavit from local police station and i must write a letter regarding the incident and my finding of the misuse of my game card.. I'D JUST LIKE TO THANK GAME FOR MAKING MY FESTIVE SEASON TOUGHER THAN WHAT IT IS"", pls feel free to contact me @ [protected]@ctmarket.co.za or [protected]

Hi I'm very disappointed on how we are treated! First when we want credit is no problem they make thing easier for customers and quick to give them credit but when it comes to settle their credit they make it hard for us. I wanted a settlement letter Monday they promised I'll get it after 48 hour's. Today is Friday I haven't received it yet. Is this how customers should be treated? I'm stressed now because if the delay further it will not be possible for me to pay them later and first thing they will do is to blacklist me.

I bought a Fridge online on November 24th, 2017 at +- 06h00
Payu confirmed the money was received and deducted off my account.
That was seamless. I didn't receive one iota of correspondence from Game since. 5 hours of phone calls, email writing, lies, promises of I'll get back to you, etc... NOT ONE E-mail or SMS.
Game has had my money for 11 days after a promise of 3-4 days delivery.

Telephone calls go unanswered and when you do get through they cut you off.

Absolute rubbish service. Never in all the years that I have dealt with Game or Dion have I received such pathetic service.

I paid for a tv on 24/11/2017 at game store in brooklyn and I was told that the tv was not in stock but will be delivered the following day, 25/11/2017. The reason I paid for it was that, I was assured that I will get the tv. I went for an operation on 25/11/2017 (Main reason I wanted the tv in my bedroom). I asked my sister to go collect the tv on 25/11/2017 but she was told that the tv was not in stock. While still in hospital, I tried to contact game store but all I got was bad attitude and excuses from the sales manager, mr sello sefolo. I wanted the tv installed in my bedroom before I came back from the hospital. I am now back at home. I don't even want to comment about the service at the store as it will just cause me pains as i'm still recovering.

Tm sethaba
[protected]

Hi
I bought a exercise indoor bicycle on 05/11/2016 for medical reasons, around June 2017 the pedals became loose. I went to Game Nelspruit to enquire in the warranty claim since I missed place the original slip and was told that I cannot be assisted without a slip invoice.

I searched all over but could not find so I went back to the shop and asked if I can get a reprint on the system but was told that the system cannot regenerate a slip. I finally got the slip and took the bicycle back to Game stores Nelspruit only to find out that the warranty expired with 3 days 08/11/2017. The bicycle was booked in and was told to wait for a call within 21 days. After 23 days without a call from Game I asked my wife to go and enquire and was told that I have to pay R550 for the repairs.

I cannot pay R550 since the bike broke within the warranty period but could not find my invoice on time. I would like you to assist me to get my bike repaired under warranty claim. Failure to assist me I will seek legal action. My medical condition is deteriorating since I cannot exercise and the 21 days has past. I recovered the slip invoice 3 days late and the bike still looks new

Tax invoice
309/[protected]/102/03/0122
Product
X Bike 120 Cost: R1499
Barcode
[protected]

Regards,

Lourence Shakwane
[protected]@icloud.com
[protected]

On the 24th of November I order online a swimming pool REF#[protected] (placed on Fri Nov 24 08:39:39 SAST 2017). My payment on my credit card did not go through according to the internet, I made an eft payment to game.

Now my EFT went through and my payment on my creditcard, can this please be rectified as a double payment went through for the same order.

Tel Mrs H G Coetzee
[protected]
ABSA

Have Bought An HD Decoder (Dstv) on 24/11/2017 at Game stores, shop 65 Bloed Mall.Pretoria CBD.Queues were long and I received a call to come home, left after paying for the Decoder, Didn't collect it.
Went back on Monday the 27/11/2017, came across a man with A very Bad attitude who I was told is the store manager.
Was told that they don't have proof that I didn't get the decoder in which I was assisted by a very helpfull sales man (I think His Name was Joseph, if not mistaken )., who went into tho system and said It they have extra stock then it would mean the extra is mine..Did and found 20 on the system in which when He went for a physical count, there were only 11 they could find (Already the stock was a mess), l.
He politely explained to me that He will call the very bad attitude man who threw his tantrums, and claiming I should leave my number they will count and call me back and if they don't then there is nothing he can do, ...2 days overdue, which I assume I'm not gonna be offered any assistant whatsover.
Tried tirelessly to contact the store, include customer care but I just couldn't get through.
Was made aware that I will not get either the decoder or my money back if the stock is not balancing, which was messed and already 8 decoders were not traceable.
Can I be informed of procedures to follow.
Have included my number at the bottom of this message...Will then draft an email with the till slip attachment and impatiently waiting for the feedback.
Letta
[protected]