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Game Stores South Africa / Game.co.za
Game Stores South Africa / Game.co.za Customer Service Phone, Email, Contacts

Game Stores South Africa / Game.co.za
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www.game.co.za
www.game.co.za

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1.1 551 Reviews

Game Stores South Africa / Game.co.za Complaints Summary

10 Resolved
540 Unresolved
Our verdict: If considering services from Game Stores South Africa / Game.co.za with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Game Stores South Africa / Game.co.za reviews & complaints 551

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11:51 am EST

Game Stores South Africa / Game.co.za Happy to take my money - but no after care service

I purchased a 309L KIC FridgeFreezer from Game Midrand [protected].In addition to the yr's warrantee that's included in the price I paid for the KIC, I also purchased an additional 5yr Extended Warrantee Policy with Game.1st the KIC froze everything. So Game called KIC to fix it, who sent the most rudest engineer, Andy, out to fix my fridge. On arrival he verbally insulted me in my own house, by saying I gave him wrong directions which is why he was late. What happened bout friendly customer service? He did fix the KIC though. In Jan 2010 I noticed the fridge door rubber gasket had torn. I phoned game again. They followed through by phoning KIC who is supposed to contact me when the gasket arrives to arrange a 'fixing' time. It's 3 months later! I phone game every 2 wks who phones KIC again, who comes back with the same excuse time after time. Your gasket is on backorder mam. I've been patient enough. No one follows through. If Game or KIC cared about the customer, They would've fixed it by now. Or at least contacted me to help me understand the situation. But no - they just leave u in the dark.

I want a brand new fridge - yesterday. I've been patient enough!

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10:49 am EDT

Game Stores South Africa / Game.co.za I will never set foot in another games store again

I see that many people, not only myself experience this type of attitude from Game staff members. This is certainly disappointing, and utterly disgusting. It is a fact that the staff dont even have knowledge of the products they sell. Game responded by saying that they would like to see me back in their store again. I can assure you that I will NEVER set foot in another Game store again, and I will advise others not to go there as well. I prefer shopping at other stores, where I get quality service!

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P Mclean
Bromley, GB
Dec 14, 2013 3:06 pm EST

Totally agree, my wife was verbally abused by staff in Game Bromley, she was so upset, the manager sacked one chap on the spot did nothing to the others. There were many witnesses who back my wife up, whom later made an official complaint to head office, no reply weeks later !

Game never again, go on like that and you will go bust as people will just buy online where they cannot get verbal abuse.

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G
7:10 am EDT

Game Stores South Africa / Game.co.za Goods stolen before delivery: game won't replace

On 29 Aug 2009 I went to Game Brooklyn to buy a small stove. The stove was in stock, but in the warehouse not the store. So, they advised I could pay and come pick it up the following tuesday (1 September 2009) since the warehouse is only accessible on tuesday. Come tuesday, I went to Game Brooklyn with an intention to collect, but was advised that the stove was not retrieved from the warehouse. I went back on 9 September 2009. Same story. This time they told me I should not come until they call me. Of course they didnt call! I called after two weeks, and they said they will call back. They never did! On 1 October I went back. I was advised that it was coming in by 5pm that day. I went back the following day. While waiting with a trolley, I was advised that the stove had been collected on 3 Sept 2009. They showed me the forged dispatch documents, whch they claimed to be authentic. Of coz i lost it! They requested for a week to investigate. They didnt call with update until I called on 14 Oct only to be told they won't replace. This is an inside job and customers should pay for mismanagement! It seems buying from Game you lose rather than win! However, the fight has just started!

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10:52 am EDT

Game Stores South Africa / Game.co.za The attitude of the staff at the eastgate branch is pathetic

The attitude of the staff at the Eastgate brance is pathetic. First of all the prices are always not clearly marked and the on floor assistants never help you. I saw some items on a clearance table and enquired abut a price as it had not been marked It took the person 20 minutes to get the price as she could not find the person who was responsible for the items. I left the item as they were just wasting my time, when I came to the till and I had purchased another sale item I noticed that it was scanned at the old price. I told the cashier that it was not the price. She took another 20 minutes to get the right price?! What kind of service is that? And what if I had not noticed that the price is wrong, would they have just ripped me off. The whole bang lot needs to go through some sort of customer service training and stop wasting our time as this always happens at this branch. They all stand around doing nothing.

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8:33 am EDT

Game Stores South Africa / Game.co.za I am so disgusted that I promise never to go there again

My husband's superior requested that I go to the Glen this morning and purchase two garden hoses (FOR THE SAPS). I got there at 09:00 and waited an hour and a half just to enter the store. (Please note that I was in a car accident and broke my back 5 years ago. I cannot stand for long periods of time.) I went into the store and the hoses were sold out. I decided to browse as I was sure I will find an alternative. You could not get to any shelves as the customers waiting to pay were standing up every isle. I am so disgusted that I promise never to go there again. I would rather go to Alberton City.

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Starksy
, US
Sep 30, 2010 8:40 am EDT

I'm complaining on behalf of my Mother who has bought a LG Microwave for cash on the 03 October 2017 was assisted by Michael and she has been told it was out off stock and she would be called back once they have it in store and has paid already, she has been to the store to enquire as she has not had any call from anyone at Game when she go there she was given attitude by the Guy who was assisting her who asked whether she has paid cash or not which sounds as though if she had bought it on credit she has not right to complain either and was told she would be called last week Thursday 15 October 2017 as they should have it by then in store and till to date my mother and father are the one making follow ups and she has not received any call to let her know what’s happening, I’m will be exposing Game for this Bad service my mother has waited from the 3rd October till today it’s the 19October no call no Microwave went it delivered tomorrow if not we want our money back as I’m sure there are a lot of Stores out there who would appreciate our Business rather than Game has treated us so far.

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Hisman
, US
Sep 24, 2010 10:56 am EDT

When the Game people were on strick I try to reach there store, just to listen to music and be told how important my call is. When I mentioned it to the staff when I visited the store they just pull up their shoulders and said nothing.

Game do not care about customer service and the staff also do not know what their own policies are (Returning of equipment and discount if you find it cheaper elsewhere).

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Ronald
, US
Jan 20, 2011 4:57 pm EST

I went to purchase a fridge at the Game at the Moffat on main centre. Firstly the gentleman at so called helped me was no help out all. We then decided to purchase a monitor that was on special the LG 22 inch. My fiance then asked them to please check stock and he was told that he must first bring the receipt. Eventually the gentleman went to check stock and they didnt have. He phoned greenacres branch and they confirmed they had stock.

My fiance then went up to Greenacres the bridge branch only to stand 2hrs and 30min. Apparently they didnt have stock now, but they were like phoned 20min before he got there to confirm stock. Eventually they said he could have the display model and get a R150 gift card.

We went there today to find out about the disc and were told we must bring the display one back as they do have stock. Now you can imagine my frustration and impatience as Sunday we were told there was no stock even though the other branch phoned. We then get told we must bring the voucher back as well as they can not give us discount for the new one. It is not about the voucher but the inconvenience we went through and the bad attitudes. Im a very disgusted customer.

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, Diego Garcia
Jan 20, 2011 5:07 pm EST

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ComplaintsBoard
M
4:52 am EDT

Game Stores South Africa / Game.co.za Poor repairs done to washing machine

I called Game on the 24th August regarding my Samsung spin dryer that was not working, was told to speak to Salesman No. 400.He phoned Technifix and the technician came the next day the 25th . He said they needed to order a new motor for the spin dryer. On the 2nd of September the technician came and collected the twintub washing machine and said they would return it the next day. After several calls the machine was only returned on the 7th. On the 8th I tested the tumble dryer. The spin dryer was not balanced properly and spinning at only half the power and the motor sounds like a tractor.I phoned Game on the 9th and they in turn phoned Technifix, however Technifix is adamant that it is a new motor and that there is no problem with it. They are sending out a technician again to look at it. I find it unacceptable that it is taking so long to repair my washing machine, and also the fact that I have to take my washing to a laundromat to be done, it is not only a waste of time but money as well.

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10:33 am EDT

Game Stores South Africa / Game.co.za We will beat any price... Not

This morning i visited a game store in Umgeni road. I had a look at the verbatim flash drives on display at which point I pointed out to the salesperson that the very same product could be purchased on Kalahari.net for R50.00 cheaper.

I was only making an observation as I was purchasing another. i was then rudely advised by another salesperson in the department that the promise of beating a price does not apply to online stores.

Correct me if I'm wrong, but Game never specified online stores. All they promise is that they will beat ANY price. Why not an online store?

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12:34 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Game Stores South Africa / Game.co.za Bad attitude

Good day

I bought a verimark product from your shop in vincent about two months ago (See receipt) and only to find one torch does not function.

Due to time constraints, I couldn’t go into the shop immediately to complain and I finally got to it today 29th march 2010 and arrived at the shop at approximately 14h15.

The experience was awful from minute one, I explained my self at your service counter to a thin lady who in turn rudely told me I should have brought all torches with me. I then pointed out that only one torch is faulty, she mumbled and complained about having to redeem-or something like that-r99 for one torch. Evidently, she was not interested in working. She used the telephone for at least 15 minutes and hang up.

She then took off into the store past the cashiers, so slow it was amazing. Returned 10 minutes later; went to the counter on the left of the main door and stood there for another 17 minutes, all the while, totally ignoring me, on purpose that is.

I finally confronted the gentleman (I think he is the manager) who got involved and within 25 seconds, I got my new working torch.

Please note this is not about the torch, it’s the principle. The lady is totally unqualified to deal with the public. Her attitude really gets to everyone most definitely, as she is blunt about it. How many more people put up with her, I don’t know.

All I wanted was a new torch; the one sold to me was not working. I wasted a lot of time there; no communication with me to keep me updated etc.

I have been shopping at game all my life and am really disappointed in your quality of staff who cant handle the basics at that store…Warm regardsVictor mokwena
Regional contracts manager (Ec)
Regional office
P. O. Box 936, east london, 5200
Tel: +[protected]
Mobile: +[protected]
Fax to email: +[protected]
E-mail: [protected]@fidelity.Co. Za

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Wayne45758
, ZA
Feb 05, 2018 4:23 am EST
Verified customer This comment was posted by a verified customer. Learn more

Service / Warrantee Complaint on Card Number [protected] for Gail Compton

Hi,

with regards to the above mentioned member, she had recently returned an external hard drive that she had purchased 9 months earlier on her Game card from "Game Knysna", although Game Knysna staff can see the transaction for the purchase on her Game account they have claimed that they cannot repair or replace the faulty device until they can find the copy of the receipt of purchase.

It is now several weeks later and the staff at Game Knysna still state that they have not found the copy of the receipt and that they cannot replace or repair the faulty product, I would now have to insist that this matter is sorted out as a matter of urgency to avoid any consumer protection remedies being enforced and any legal actions being commenced, further to this if not rectified I will take advantage of the extensive internet social media options to make the entire country aware of the short comings of Game South Africa and Massmart.

I implore you to take the necessary actions to rectify this matter with urgency.

Kind regards
Wayne Compton
Managing Partner
Compton Brothers

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Zookie
, ZA
Dec 13, 2017 7:07 am EST

I bought a fridge at Game on the 4th of December 2017 at Mall @ Reds. The service I received was awful. I don't know if staff there are tired or just not happy. They are so incompetent to do their job. For a single transaction, it took them hours to complete. The invoices were done wrong and had to be printed twice. Even so they were still wrong I had to go stand for 30min to get credit. It took me almost 2 hrs to purchase 1 fridge. They are not aware of the promotions in the shop, they were arguing with me and I had to show them the pamphlet for them to believe me really?. The fridge was supposed to be delivered in King Williams Town and to date I have been following up with the lady Jennifer who is the Manager and she promised to get back to me and she never did. I spoke to Patrick and he also advised that he would get back to me and he also never did. The last one was Mandla also he could not tell me what was happening with my order. This is the first time I am buying from them and I will never again. The service was soooooo poor it's shocking.

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Ndlovu Mandla
, US
Jun 20, 2017 3:37 am EDT

I took my LG TV to Game Jabulani Mall for repair because it has a sound but no picture 31-05-2017 it's still under store warranty and has extended warranty which expire 2019, after 2 weeks I receive a message that before they can fix the TV I must pay +-R1350.00 for replacement of the part, I called and told them that the TV is still under warranty the ridiculous answer I've ever heard that I have to pay because the insects has eaten some wires inside the TV b8ll[censored]..insects only eaten wires for pictures only but there was still sound coming out, even a toddler can tell its technical fault not the crab they told me, since then no one has bothered to call and apologized it's not my fault that Game is not giving their staff a proper training before they can call customers before checking their documents properly and I wonder how many people who were told to pay and really did that for something that they not supposed to pay for, tomorrow it will be 21 days since they took my TV and I was told that I have to wait for 21 days i'm waiting I want to see if i'm getting it...I don't know whether is should blame director's, managers or black people on this one however I'm gatvol with my black sister's and brother's attitude towards blacks when there's a white person, Indian etc they give best service I never used to complain but now I do it's my money and if they want to give proper customer service they might as well stay home.

Unhappy customer

Mr. Mandla Ndlovu
nx

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Luci999
, ZA
May 03, 2017 3:07 am EDT

I bought an item from Game Southgate, paid for it in full. I was promised the item to be delivered yesterday. I called the store and was advised that the item is on it's way. A day later, and I'm still waiting. Once they have your money they couldn't care if you received your item. It's a disgrace!

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reitumetse
, ZA
Jan 31, 2017 3:29 am EST
Verified customer This comment was posted by a verified customer. Learn more

game store free state BHM I open an account at game store only to find out there is two account links in my name how is that possibly I don't know I have being complaint sending emails but still the matter has not being resolved I am getting fed up with the situation know my name has been back listed concerning the account I knew nothing about

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Kleksdorp Citizen
, ZA
Aug 26, 2016 6:02 am EDT

If Game Klerksdorp wants to start selling foodstuffs and meat, please do not put your rotten meat on special to try and get rid of it, rather throw it away. Do you know that if a person buys rotten meat at a store, they will never ever buy meat there again !

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Mirbinator
, US
Aug 11, 2016 1:01 am EDT

On Saturday I took my vacuum cleaner back to Game as I have an Extended Warranty and the thing is not working. I was told that as it was a new store they did not have transport to take items out for repair and would only be able to do this from 01 November. When I said that that was okay, I was told that that was too long and that I should take the item to another Game Store. I said that I didn't mind the delay and was again told to take it to another store. Now surely if another store has the vehicle to take it out for repairs, then that store could also just collect the item from this store and take it where it needed to go. New store, first and last time I will visit it and will make sure that I let everyone know how bad the service is ... did I say service... there was NONE!

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Hamelen
, US
Aug 11, 2016 1:01 am EDT

We purchased a Toshiba Satellite Laptop from Game in Oct 09. In Jan the laptops hard drive crashed and we called Game. They told us we needed to speak to Incredible Solutions which handle their PC problems. I spoke to one consultant who told me to return the laptop. I asked my husband to call the next day again and the consultant tried to assist but also said we needed to return the machine to Game which we did. At this point no calls have been logged with Incredible Solutions?Joe, the manager told us that is not the process, a consultant is supposed to come to our house. He came 3 days later and took the laptop. Moshe was the cosultant who was handling the query. He called to say that it was a software problem and needed to pay R250. I told him that it cannot be software if I cannot even boot off the machine (I am in IT)! He told me they would send the machine to Mustek who will fix it.. Every 2 days I phone and there is always a long story as to why it is taking so long. First blaming Mustek, then the parts have not arrived. Now the consultant is off sick. I have never had such pathetic service! I WANT MY MONEY BACK AND WILL NEVER PURCHASE FROM GAME AGAIN! STILL WAITING!

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Ignitie
, US
Aug 11, 2016 1:01 am EDT

On Dec 24th, I had taken in my Electrolux, vacuum cleaner, which was just +- 2 mths old, in for repairs. I had enquired into how long the estimated time for the repair would be & was told by the supervior that it would be bet. 4-6 weeks as repair cen tres were closed for the Dec, vacation. In Jan 2010, Game customer service staff had called to ask if the cone that fits into the motor could be repaired as a cost of R114.00 to me, I had agreed on this 2 days later. In Feb this year, when i had enquired into where my Vacuum cleaner was I was told that the go-ahead for the repair had not been agreed upon by me, i had then agreed upon this for the 2nd time by now & they had called me by the 22nd of Feb to advise that my item was ready for collection . On the 28th Feb when i had went into the store to collect my item, i was furious to find that the part that i was being charged for despite the warranty, had not been there, just the motor was there. The supervisor assured me that they will contact the repair centre & would give me a call by Monday, it is now Wednesday & still no feedback received from Game Greenstone. A very dissappointed customer...

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Kistone
, US
Aug 11, 2016 1:01 am EDT

I am a loyal customer of Game and have been for quite some time. I saw a TV Plasma stand (Oscar TV Plasma stand) on special for R999 and made a point of making sure that I go and get on Saturday ([protected]). When we got to the Westgate branch we were very casually told that they were out of stock. With quite some annoyance (as saturday is your busiest day, wouldnt you make sure that you have plenty stock for something that was on SPECIAL!?!?) we asked the rep on the floor to phone Cresta's branch and find out if they have stock. We were informed that Cresta have plenty and we should make our way there.

At Cresta, there were 2 other couples standing around looking for assistance. The furniture salesperson was nowhere to be found. I found someone who worked there and asked if she could help us or at least get someone to help us. She very rudely told me that I should go and ask at info... ME, THE CUSTOMER, must go walking around the store searching for someone to assist me!

TO MY SUPRISE, when the sales rep finally surfaced we were informed that there was NO stock at Cresta either! I called Northgate today - ANOTHER SURPISE - there IS stock, but the SPECIAL IS NOW OVER!

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1:32 am EST
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Game Stores South Africa / Game.co.za Customer service

A transaction of r13200 (credit card) could not be processed in store, although the money was deducted from my account. I have send an e-mail to the group customer service advisor on 4 jan '10 about the incident, and it is now 4 days later, no refund and no explanation as to what the problem was

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1:57 am EST
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Game Stores South Africa / Game.co.za - Terrible terrible service and lack of knowledge

Myself and my partner went through to Game ... as she was told a few weeks prior by the staff there that she may not use her "Yebo Bucks" on any appliances apart from electrical appliance which when she conveyed to me I was shocked at this as I told her that t was her "Yebo Bucks" that she earned and she should be able to spend it on whatever she want...

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7:31 am EDT
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Game Stores South Africa / Game.co.za - Bad service and false advertising

Game stores secunda in south africa advertised a 6 seater steel patio set on promotion from 25/09/2008 until 28/09/2008. On 24/09/2008 i confirmed that they recieve stock on this specific item on 25/09/2008. On 25/09/2008 i went to them after work just to find that they close at 17hoo. I went back on friday. For a while i had to walk around to find someone...

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Game Stores South Africa / Game.co.za In-depth Review

Product Range: Game Stores South Africa offers a wide variety of products, catering to different interests and needs. They have an extensive range of brands available, ensuring customers have plenty of options to choose from. Additionally, they have a great selection of popular gaming consoles and accessories, making it a one-stop shop for gamers.

Pricing: Game Stores South Africa provides competitive pricing compared to other retailers. They regularly offer discounts and promotions, allowing customers to get the best value for their money. With their affordable prices, customers can enjoy their gaming experience without breaking the bank.

Customer Service: The customer support team at Game Stores South Africa is highly responsive and helpful. Whether you need assistance in-store or online, their knowledgeable staff is always ready to assist you. They go the extra mile to ensure that customers have a positive experience and find the products they need.

Online Shopping Experience: Game Stores South Africa's website is designed to be user-friendly, making it easy for customers to navigate and find what they're looking for. The search functionality is efficient, allowing customers to quickly locate specific products. They also offer secure payment options and a smooth checkout process, ensuring a hassle-free online shopping experience.

Delivery and Shipping: Game Stores South Africa prides itself on timely delivery. Customers can expect their orders to arrive promptly, and the products are packaged well to ensure they arrive in good condition. The availability of tracking information allows customers to stay updated on the status of their delivery.

Returns and Refunds: Game Stores South Africa has a clear return policy, making it easy for customers to understand the process. Returning products is hassle-free, and the efficiency of the refund process ensures that customers are promptly reimbursed for their returns.

Store Layout and Atmosphere: The stores are clean and well-organized, creating a pleasant shopping environment. Product displays and demos are readily available, allowing customers to try out and explore different options. Overall, the shopping experience at Game Stores South Africa is enjoyable and convenient.

Loyalty Program: Game Stores South Africa offers a loyalty program that rewards loyal customers. Customers can easily earn and redeem points, enjoying exclusive deals and offers. The loyalty program adds value to the overall shopping experience and encourages customer loyalty.

Community Engagement: Game Stores South Africa actively engages with the gaming community by sponsoring events and tournaments. They are involved in local gaming communities, fostering a sense of belonging and support. Additionally, they support charitable initiatives, demonstrating their commitment to making a positive impact.

Overall Satisfaction: Based on the factors mentioned above, Game Stores South Africa receives a high overall rating. Personal experiences and opinions confirm the positive aspects of the store. We highly recommend Game Stores South Africa to potential customers, as it offers a wide range of products, competitive pricing, excellent customer service, and a convenient shopping experience.

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Contact Game Stores South Africa / Game.co.za customer service

Phone numbers

+27 861 426 322 73 +27 80 033 3383 More phone numbers

Website

www.game.co.za

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