GameHouse
reviews and complaints

I had a really bad experience with GameHouse. I was really excited to play some of their games, but unfortunately, none of them worked properly. I tried contacting their support team to see if I could get a refund for the games that I couldn't play, but they completely ignored me. I sent over 40 emails and not a single one was answered. It's really disappointing, especially since I'm a single mom with limited funds. I ended up losing almost 40 pounds on games that my son couldn't even play.

I would definitely recommend staying away from this site. It's a total waste of money and time. If you're looking for good games to play, there are plenty of other sites out there that are much better. Don't make the same mistake I did and waste your hard-earned money on this site.

Overall, I was really disappointed with my experience with GameHouse. Their customer service is terrible and their games don't work properly. I would definitely not recommend this site to anyone.

I bought a game from GameHouse and it's not working. I tried everything on the Help page but it's still not opening. I sent an email to them and they replied with a scripted message telling me to go to the Help page (which I already did). They also gave me suggestions for Windows even though I told them I have a Mac. They said I could call or use live chat, but they didn't give me a phone number or tell me where to find live chat. It's really frustrating and their customer service is terrible.

My Mom who died in 08 had been a customer since 2005. She bought a lot of games from Gamehouse. When she died I downloaded her games from there and have been enjoying them since she can't but used to so much! 2 of my favorite games will not download. I wrote and asked what I should do. 2 reps emailed back telling me to do the same thing. NOTHING! And I followed every direction. I wrote back and told them nothing worked. I suggested to please give me the game again. That was in Jan 2022. I've written 2 more times and nothing. I think I'm wasting time trying to play 2 games that my mom paid for.

I have been a long time member of gamehouse, but now you don't access my login info. I have tried to change my log in info. with no luck. I am a paying member of gamehouse. How do I get my old account back and be able to acess my purchased games? I don't understand why my logins don't work anymore. But you are still taking out payments from my checking account.

I have been a game house customer for about 20 yrs. and all of a sudden you stop taking out the 9.99 an I would like to know why.

I want my money back on Mary Lee chef and google refuse to give me back my money on the game I told them if I don't get my refund back I will personally contact. My lawyer on them do I have to do on u and your company

Every game I go to it won't download or it starts jumping or freezes or won't play and I pay for each month and I can't even enjoy the games because you guys are having trouble and really good customer service not... You can't even call them or email them because they won't get back with you. They say oh ill fix it for you and they never do. Is that how you run a business you should help your customers out...

I have been trying to log-in to my gamehouse account unsuccessfully for the past 10 days. I'm told that an account with my e-mail address does not exist. I have been unable to e-mail their customer service department because their captcha doesn't recognize that i'm online and therefore will not send my contact request on to their customer service department because captcha can't verify that i'm not a robot. This same incident has occurred in the past, but I have always been able to contact them and eventually resolve the issue.

I have sent numerous e-mails regarding not being able to log into GameHouse and have not received any response! I have been quite happy with GameHouse, until now. I cannot access prior games that I purchased, ones that I had on my desktop are not loading properly (I have a brand new computer!), and the ones that do load are running very slowly. When I try to reach your support page, I receive an error message stating that the page is unavailable. What is going on with you? I would like to purchase more games but I now believe you have shut down and not told anyone. This is unacceptable and if I do not receive a response within 48 hours, I will report GameHouse!

I have been a member of Gamehouse for many years but now my email address in the log in menu is not recognized. I'm unable to play any of the games I bought over the years and the reset password option will not work because the site does not recognize my email address. I have also sent multiple emails asking for help but not one of them has been answered. I have followed the instructions to uncheck the remember me box. signed out of the website and cleared all cookies and browsing information from my browser. I have called the only customer service number I could find and get a message that all the answers I need are available on their Gamehouse website. I am not able to determine if Gamehouse is still charging me for my membership. I had 4 game credits approximately 2-3 months ago. I would like to keep my membership, get my game credits and play the games I paid for.

acc deborah Sheftall old e-mail [protected]@yahoo.com have tryed calling the number thats on my bank statement [protected] on one pick up so i;am trying this way to ask you to stop . if this dose not get it done then my lawyer will step in you known the acc/ card number, i try going to my game acc but it say it can NOT BE FOUND
to me. but for 3 years ($9.99 ) you can take money from me but you can found my game acct nor my game that i payed for YOU CAN REACH MY AT MY NEW E-MAIL [protected]@comcast.net

any help you can give me will be very helpful
thank you
mrs.DeBorah L.Sheftall

I reported an issue on January 30th for a game I was trying to play: Delicious - Moms vs Dads, and the game was freezing on different days on Level One (the store). I reported this issue to Youda Games, the site from which I downloaded the game, and then remembering that Gamehouse's name is on the banner for the game, I contacted your support as well.

I received a very nice response from Youda with a couple of questions, and I shared the DxDiag they were looking for as well as the results of the tests I had run; tests that proved that the freezing issue ONLY occurred in Level One. If I was able to get past Level One (with repeated game restarts to accomplish this), I was able to play ALL other game levels with absolutely no issues.

The Gamehouse support person, Nico, on the other hand was okay to start with the DxDiag, and then I received a recommendation to upgrade my video driver which I cannot do because I do not have an Internet connection. The ticket finally degraded into accusations about my making "assumptions" and flat out insinuating I was lying when I was doing neither. I am an IT professional with over 30 years experience in software and software issues -- not in the gaming industry but in mainstream ERP and Saas applications / systems, I am well versed in system issues, both browser related and client server, as well as desktop and laptop concerns.

Nico said: "If you have downloaded the game to play, then your computer must have access to the Internet."

This demonstrates how inexperienced Nico is, as one statement does not support the other. It is very workable to download a game to a flash drive (when one does not have an Internet connection at home) and then take the flash drive home and install on the home desktop. I, myself, have used this method for several years as affordable and reliable Internet service is not available where I live.

Meanwhile, I received a pleasant, complimentary email back from Youda Games support, thanking me for my testing efforts (something I have done professionally for years), letting me know that my information was helpful, that there was an update scheduled to be released, and promising to send me a link when it is available.

As I also informed Nico that I am not the only person complaining about the freezing issues in this game; that several sites I have visited have a very low rating of this game with the primary reason being program freezes and people not being able to get past Level One.

Nico's final response to me was that since I didn't download or install the game from your site, never mind that your company name is all over it, he wasn't able to provide me any further assistance.

Not really surprising, I suppose given the accusations that were challenged as being unsupportable and completely false. However, I am truly surprised at the lack of professionalism by this company.

As a test, I installed this same game, same downloaded file, onto my laptop, which is a 64-bit machine with the same version of Windows 7 and ALL updated drivers.

Would it surprise you to learn that this game STILL FREEZES in the same places as on my desktop, despite having up-to-date drivers?

Given my extensive IT technical support experience, it does not surprise me at all.

Yesterday the 6th Feburary in Australia. I purchased the game Delicious Emily's Mom versus Dads. I keep getting a message saying "loadLibrary failed with error 1114: A dynamic link library (DLL) initialization routine failed." Research on this error has not been good, what I have found, they talk about a virsus. I hope this is not the case, as I do like playing games that wildtanget have and would hate to have to stop. Please advise how to get the game I have paid for working.
Thank you.

I purchased a game about a month ago and it hasn't worked from day 1! I have been purchasing this game series for years and this is the first time I have been told that I may not be able to play or own this game! I had to download a bunch of stuff and they said if it still won't work, then I won't be able to play it because it's not compatible with my PC!

I have paid for a game and purchased it from this website Gamehouse. Game did not work and I wasn't able to open it. Contacted Gamehouse customer service and they said that was a bug and that they were already fixing it.
Well, they never fixed anything. I asked for a refund and they agreed but I actually never received anything. Very dishonest and unprofessional company, I would not recommend them to anyone! Stay away from Gamehouse!

Do not buy games from the Game house site. They have very poor customer service and once you have purchased a game they will keep telling you that you need to reinstall the game you have bought but then won't let you install it. Even though you own the game they only allow you three downloads of the game. If you have a problem with your PC or have to reinstall the game you are just out your money and they will not respond to your requests. GameHouse is a very poor place to purchase a game on line.

I purchased a game that won't open. After trying all the suggestions on the Help page to no avail, I emailed my issue. I received a pat/scripted response sending me to the Help page (I mentioned in my email that I already tried everything). In addition, the suggestions were for Windows and I indicated in my email that I have a Mac. They also suggested calling or using live chat without providing a telephone number or where to find live chat, however, nowhere on the webpage can I find either. VERY poor customer service.

Unauthorized credit card charges. I looked at this site, the games would not even load and the next thing I know I have a monthly charge on my credit card. I called to have the charges refunded, the rep said she would issue the credit and no more charges would occur. The following month another monthly charge. This time they tried to tell me they could only refund me a one time couteous charge of one month. After a bit of conversation, she went to her "supervisor" and then said they will refund me both charges. We shall see what happens next month. This place is running scam. Beware!