Galahotels.com — refund withheld 2 months continually being told it has been paid / not paid
During my stay in mid June 2015 there was flooding in hotel which meant all guests had to vacate and terminate stay in hotel. I am owed from them around 159 euros and have been fobbed around for last 2 months and I am being told money refunded then not etc, My bank details etc are all in their hands and every email is a waste of time. As hotels.com / expedia.com was my link to them I am complaining to get this refund and expect more as consequence than being ignored for so long. I keep asking my bank and they tell me nothing at all had ever been attempted to be put into my account from this Appart'city in every date they told me they tried to refund me, some 3 or 4 times now.
I believe there may be up to 100 people from the time the hotel was closed who are to be refunded who may be in same position, possibly.
Jmary's Response, Aug 14, 2018
Booked a refundable room with Gala Hotels. Cancelled the room but NO REFUND. Emailed them when they said it would be processed in 3 days and 20 DAYS LATER still no refund. DO NOT BOOK WITH THESE SCAMMERS
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