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Galahotels.com / refund

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I booked, and payed, four rooms in two different hotels for june/july 2016 and cancelled one of the rooms of each hotel within the time indicated by GALAHOTELS to be refunded. However, after more than four months I have not yet received the promised refunds for canceling one of the 4 rooms for both reservations. I know that the hotels have only charged the three rooms (3 rooms instead of 4).
I have been asking galahotels for the refund several times but I have only received few words saying that the problem will be solved. Actually I never got the money back.

Al
Nov 2, 2016
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