SUBMIT A COMPLAINT Gala Hotels — booking cancellation without my consent and no refund statement

I am one of the victim too. Booked a room and got confirmation on the 16 dec 2018 of my booking in travelodge in london. When I arrived, the hotel said that my booking was cancelled on the 19 dec 2018. The cancellation does not come from me and no email notification whatsoever from gala hotels. Unable to reach anyone through its uk contact number and only received automated email reply saying that they received and gave case number to my complain and said that work is in progress. But reading the review on tripadvisor, suggessted me automatic reply is what I will only receive. Hopefully my bank can help to reject its payment claim to my credit card. Do not book anything from gala hotels website!!

Dec 27, 2018

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